SMS Storetraffic

Pros: The platform provides accurate and consistent foot-traffic data that helped us understand customer flow patterns over time. The interface is straightforward, exports are reliable, and the support team — especially Sayantani — has been exceptionally responsive and flexible whenever we needed help or custom reports. Their willingness to go above and beyond stood out.

Cons: The web dashboard could benefit from more advanced data visualization and trend-comparison tools. Occasional Wi-Fi or power interruptions caused data gaps, and the analytics features could be deeper for larger retail operations.

Overall: We’ve used SMS Storetraffic for over two years and found it dependable for tracking in-store visitor counts and peak traffic hours. Even when we weren’t fully leveraging the analytics, the solution itself worked as expected and the team treated us with care and professionalism. Customer support was the strongest part of our experience, and their flexibility made it easy to manage our account as our needs evolved.

Pros: Report variety, easy to access dashboard, mobile app, ability to schedule reports for multiple users

Cons: So far there is nothing I dislike about this product.

Overall: This product is much more user-friendly and useful than the previous solution we were using at my library.

Pros: easy install by local techs
quick response, easy billing
pro-active remote technical assistance at no charge

Cons: While we have another security camera system, but this one is clearer. Obviously NOT a con, except that I'd love if this camera could capture more of the face for security. While its purpose is to count heads, not bad guys, it sure would be nice.

Overall: They made the system work seamlessly for our library, which is hard to count with so many strollers and families walking in clumps through our doors. Technical support is stellar and the relationship between us in the Southern US and SMS in Montreal makes for great humor: y'all and vous!

Pros: User-Friendly Dashboard: Easy to navigate app to get daily/weekly stats

Valuable Visitor Insights: Helps us understand foot traffic patterns in our visitor center, which we share with local businesses.

Quick Setup and Reliable Support: Installation was smooth, and customer service has been responsive and helpful.

Customizable Reporting: Allows us to track daily, weekly, and seasonal trends—crucial in a tourism-driven community.

Helps Justify Grant Funding: The data has strengthened our grant applications and economic development reports.

Cons: Cost May Be High for Very Small Organizations: Worth the investment for us, but might be a stretch for chambers with tighter budgets.

No indication when battery is low: We just notice when there is no reporting for a day then we switch the batteries.

Have to pay for enhanced analytics

Overall: SMS Storetraffic has been a game-changer for how the Lanesboro Area Chamber of Commerce tracks and communicates the value of tourism. In a town where every visitor counts, having reliable foot traffic data empowers us to better serve our members, advocate for downtown investment, and plan more strategically. Highly recommended for other destination communities or rural main street organizations.

Pros: The 3D Scope is an outstanding product that surpasses expectations in performance. The support team is highly knowledgeable and always ready to help. Despite its rich feature set, it remains easy to manage and calibrate.

Cons: There are no cons right now, all the features we need are there.

Overall: SMS Storetraffic not only offers top-quality products but also provides exceptional service. Collaborating with them is always a seamless and great experience.

Pros: Amazing customer service and training. SMS allows us to efficiently track and manage our traffic and staffing.

Cons: I really do not have any cons that I have encountered.

Overall: I would definitely recommend SMS Storetraffic to other businesses. It's platform and portal is easy to use and provides all required reporting and more.

Pros: This product is super easy to use. It is really intuitive, and it is reliable and accurate.
The customer service is also quick and excellent.

Cons: The only con that I would have is that it cannot integrate to the main page of Heartland, but that is on Heartland, not SMS.

Overall: Our experience has been a 15/10.

Mike is incredibly efficient and very knowledgeable and patient.

Pros: Working with Michel was a great experience, very friendly, detailed, patients and very supportive.
Amazing personality and team work.
he is defiantly is an asset to SMS and provided an exceptional service to us and a contractor. My team was very honor to work with Michel. Looking forward all future opportunity working with him again.

Cons: No Cons here. Michel is a very great person to work with. He make the challenge and installation very simple

Overall: Amazing person and very knowledgeable of his skillset.
One of the best support team members we have work with in a very long time. I look forward to working with him again.

Pros: Easy to use, clear data visualization, accurate people counting, good customer support, good integration with our other systems.

Cons: Lacks a remote device management feature, but otherwise no cons.

Overall: Overall, I'm very satisfied with SMS Storetraffic. It's been a reliable and insightful tool for monitoring store traffic, and it's helped us optimize our operations significantly.

Pros: SMS door counters make our monthly reporting process so much easier. One of our metrics is the amount of walk-ins to our visitor center and this software help this process to be easier.

Cons: System has gone offline and we didn't realize so lost data on those dates. We have improved our internet so hoping this will no longer be an issue.

Overall: Overall the system works great for us. We can easily report to leadership monthly and pull counts for holiday weekends or events.

Pros: Easy Installation, phone app and web admin, wide range of customizable reports, great training, quality build

Cons: Would love to see more details about the capabilities on the website prior to purchase.

Overall: A slow start but now realizing huge benefits! It took getting through the first orientation session to realize the true power of this product, but now we are seeing a lot of potential.

Pros: The device was incredibly easy to set up, with straightforward instructions and top-notch customer support throughout the onboarding process. We worked closely with Sayantani, who guided us through setting up detailed reports, giving us valuable insights into daily and hourly traffic averages. This has been instrumental in streamlining our shift scheduling and break planning. Additionally, the sales and support team took the time to understand our specific business needs, recommending the 3D SCOPE II LC AI-Powered People Counter, which turned out to be an ideal fit. The product arrived promptly, and with the help of the onboarding team, we were quickly able to get it online and start tracking our traffic patterns effectively.

Cons: The device does everything we needed. We are really happy with solution giving the specifics of our peculiar space

Overall: It’s always a pleasure working with Sayantani Sen! Her attention to detail, excellent training skills, and dedication to going above and beyond for customers are truly commendable. The solution is also a great value for the price. The exceptional customer service team has been instrumental in making even the more challenging aspects of the setup process smooth and manageable. Highly recommended!

Pros: The device was easy to set up, it comes with very clear directions, and the customer service for onboarding was exceptional. We worked with Sayantani and she was very helpful with showing us how to set up reports. With the reporting not only do we have a daily count, but we see averages by the day and even by the hour which is helpful for scheduling shifts and break times.

Cons: The device does everything we needed and more with all the reporting, We really don't have a con.

Overall: We ordered this device for our retail store and it works great. Not only was it easy to set up, but we were contacted by a customer success representative who gave a tutorial on the website and all of the reporting that’s available. Then they followed up for a second call to make sure everything was working, to see if we had questions, and to show us more in-depth reports. The counter does more that we had anticipated and will be a great tool for schedule shifts and break times. Don’t skip the tutorials or you will miss out on all the potential this has. Thank you, Sayantani, for being such a great resource, your service was excellent!

Pros: SMS Storetraffic has excellent product support! It is great to be able to schedule a meeting to discuss the product in more detail.

Cons: Due to the location of our Pearl sensor, we were experiencing damage to the device by visitors.

Overall: It is always a pleasure to work with Sayantani Sen! She is very detailed oriented, an excellent trainer and always goes above and beyond for the customer!

Pros: The physical installation was very simple and the WiFi connection was an easy setup as well. My router is far away from the front door so had some connectivity issues initially but the SMS customer service team was responsive in solving the issue by recommending a WiFi extender which solved the problem. I have had the traffic counter in place at my laundromat for almost a year and it's worked flawlessly. I am able to see update traffic counts every 15 min into the store. This data has helped me know which days to be open longer to better serve customers.

Cons: I pay for the online subscription to have access to more than 4 weeks of historical data. The online reporting tools aren't as user friendly as I would like but nothing that an export to Excel can't fix.

Overall: Overall the traffic counter has provided real time insight into my business traffic that has helped me make more informed decisions.

Pros: The Pearl deploys easily, installs easily and offers valuable insights to foot traffic trends. The API also means we can easily integrate the data to our internal reporting platforms.

Cons: Reliance on app for initial setup. Otherwise, no complaints.

Overall: The hardware, web interface and customer support have all been exceptional. The onboarding sessions with Sayantani have been invaluable in getting efficient use of the traffic data.

Pros: Very easy to setup and get online. Great people and support to work with. We worked with the sales and support team so they could better understand our business need. From there, they recommended The 3D SCOPE II LC AI-Powered People Counter and it fit perfectly with what we were trying to do. We quickly received the product and their onboarding team helped us set up the device quickly to begin monitoring our traffic flows.

Cons: Right now I don't have much to complain about it. This device has been meeting our business needs.

Overall: Everything has been great thus far. We've been up and running at our location for 6+ months with no interruption to services with the device. Once you're online and running you are good to go!

Pros: I like the software automatically sending me reports on the counts as well as telling me when there's an outage of some kind. The reports are gold.

Cons: It take a bit of muscle to get the individual units out and back in their holders when changing batteries. It's difficult, but the trade off is they're secure.

Overall: I really like this product and the customer support that SMS Storetraffic gives to us. They devices are simple, and the reports are super.

Pros: First, the customer service is very supportive. Anytime I have a question, they are quick to respond and help. They are proactive and setup training sessions with me to help me learn and navigate the system better.

Cons: I do not have any cons to list for this door counter system.

Overall: The system is user friendly, and you can easily setup any report you would like to see on the information provided. It's a great door counter system!

Pros: I have found SMS Store traffic to be a game changer in the information it can provide to help make critical business decisions such as proper store staffing, how weather impacts store traffic, and the impact of marketing campaigns on store traffic.

Cons: Lost of data and it will take time understand all of it but we are starting with a few measurements and will build upon it as we understand more about this tool.

Overall: What was most helpful to me was the onboarding training provided with the tool. The training was geared to our application and saved us countless hours in getting up to speed using the tool.