Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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Box
Store, sign, and secure your content on Box, the leading Intelligent Content Management platform. Built for the AI-first era, Box simplifies your tech stack and conserves cost with one secure, end-to-end solution for the entire content lifecycle.
✓ Unlock the value of your content with AI: Pair top AI models with your organization’s content to find information, extract insights, build custom AI agents, and automate the work that slows you down
✓ Get unlimited collaboration: Create, manage, and share files from anywhere, with anyone
✓ Protect your content: Secure your sensitive files and data, thanks to granular access controls, intelligent threat detection, and adherence to stringent compliance requirements
✓ Scale with 1,500+ integrations: Work from anywhere across all your team’s favorite apps and extend the power of Box with APIs
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1mind
Say goodbye to fragmented customer experiences. 1mind unites the expertise of your go-to-market teams into intelligent, versatile AI assistants capable of handling it all. Beyond enhancing efficiency and productivity, 1mind AIs build meaningful connections, deliver outstanding experiences, and drive business growth. From top-of-funnel lead qualification and sales to training, customer success, and technical support, 1mind covers the entire customer journey. With a photo-realistic face, voice, and a proactive real-time brain, 1mind can join Zoom calls, deliver pitches, lead sales meetings, and provide tailored demos—all in real time, across virtually any channel. Buyers get instant, accurate answers to their questions, anytime and anywhere, without the need for scheduling or navigating through multiple team members. 1mind transforms the buying experience into a seamless and enjoyable process for customers while boosting profitability for businesses.
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Gong
Gong is a leading revenue intelligence platform designed to help businesses drive predictable growth by capturing every customer interaction and turning these insights into actionable decisions. With features like Gong Forecast, Gong Engage, and Gong AI, the platform empowers teams to optimize their sales process, improve forecast accuracy, and enhance customer engagement. It integrates seamlessly with your existing tech stack, providing real-time data and analysis to fuel better decision-making across revenue teams. Gong helps organizations achieve better pipeline management and improve conversion rates with AI-powered insights.
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