Audience

Companies and call centers looking for a call tracking and lead to call automation solution

About TrackDrive

Trackdrive powers inbound and outbound conversations with your leads. Communicate using Telephone Calls, SMS, Emails, Integrations, and more. Powerful call analytics provide insight into conversions from online and offline sources. Measure call conversions from online and offline marketing campaigns. Track traffic sources, URL keywords, and custom tokens. Automatically schedule contact with leads. Convert leads to calls by sending SMS, emails, and placing outbound calls. Configure Call Center Agents to handle your inbound and outbound calls with consumers all from within TrackDrive. Automatically forward calls to buyers that earn you the most. Allow your buyers to compete for your calls using Real Time Bidding to increase their flow of calls. Trackdrive integrates with many third party systems. Connect your account to Zoho CRM, AWS S3, Cake, Google Adwords, HasOffers, Infusionsoft and more.

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Integrations

See Integrations

Ratings/Reviews - 3 User Reviews

Overall 5.0 / 5
ease 4.3 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

TrackDrive
Founded: 2016
United States
trackdrive.net

Videos and Screen Captures

TrackDrive Screenshot 1
TrackDrive Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

TrackDrive Frequently Asked Questions

Q: What kinds of users and organization types does TrackDrive work with?
Q: What languages does TrackDrive support in their product?
Q: What kind of support options does TrackDrive offer?
Q: What other applications or services does TrackDrive integrate with?
Q: What type of training does TrackDrive provide?

TrackDrive Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Call Tracking

Conversion Tracking
Call Recording
Caller Identification
Call Routing
Campaign Management
Keyword Tracking
IVR / Voice Recognition
CRM
Call Log

Transcription

Annotations
Automatic Transcription
Audio/Video File Upload
AI / Machine Learning
Collaboration Tools
For Manual Transcription
Multi-Language Support
Playback Controls
Subtitles
Speech Recognition
Timecoding
Full Text Search
Natural Language Processing (NLP)
Text Editor
File Sharing

TrackDrive Verified User Reviews

Write a Review
  • Ron T.
    CEO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "There isn't a better call platform out there...."

    Edited 2023-04-23

    Pros: It's loaded with features, tools, and automation to help you run your business effortlessly. All of this while giving you full peace of mind.
    TD's support team is awesome! They're always there to help if you need it.
    TD is very cost effective compared to others. Saving money is always a plus in my book!
    Phone issues are very rare with TD. The system is up 99.99999% of the time.
    You can purchase Pristine numbers thru TD.
    You can get a free trial, just ask the agent you speak with.

    Cons: TD needs a better UI.
    TD lacks a mobile version or an app.

    Overall: Our experience with TD has been great. I'm extremely happy with TD as a whole. I cannot stress to you how good it feels to not have to worry about the pitfalls of other systems. If you value working on a stable platform with the ability to pretty much do anything and with automation, TD is the answer for you. For us, working with TD is a no brainer.

    Read More...
  • Hans Peter J.
    CEO
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Most Sophisticated Call Tracking Platform with Amazing Support"

    Posted 2023-04-22

    Pros: If I can't easily find it I ask TrackDrive support and they'll do it for me. All call-tracking platforms have a learning curve. They gave me a dedicated support group with 12 engineers and coders right from the start. For the most part, everything runs smoothly but if I have a question there is always somebody who shows me how to do it with detailed screenshots.

    Cons: When working on my smaller Macbook Air the UI is not perfect without a mouse and on my iPhone, it does not remember the login information from session to session. They are currently working on updating the UI though.

    Overall: Excellent call tracking platform. It's actually way more than a call-tracking platform. You can run a full-blown call center with TrackDrive and you can do all kinds of automation like lead-to-call automation but I am not using those features currently. I especially like that I can decide to enable DNC checking and then every incoming call is automatically checked against the federal DNC. That feature alone saves up to USD 20k per year.

    Read More...
  • Vic T.
    Marketing Specialist
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Amazing tool if you're not lazy (most ppl) to learn all the capabilities"

    Posted 2023-04-21

    Pros: The features are amazing. The amount of things we have TrackDrive doing for our business right now with the calling, schedules, SMS, Webhooks, and dialing beats all the others we tried and still use in slammer capacity (Ringba, Retreaver).

    Cons: Takes a bit more time to learn how to use.

    Overall: Amazing software and good rates. We use it every singe day. We have not found a better alternative yet.

    Read More...
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