Audience

Customer Experience Managers, Call Center Managers

About UJET

UJET is a cloud-native, mobile-focused customer support platform helping organizations make support an integral part of their business by engaging with customers across all endpoints and channels. We are transforming customer interactions through integrated channels and integrated communications, modernizing the customer experience. Our tools offer a multichannel solution for voice, web, text and mobile app support.

Customer support must be seamless for the consumer, must empower agents with the best tools to solve problems and must enable brands to present the best support experience possible. Companies like Google Nest, Instacart, Postmates, and GBM trust UJET to power their customer support programs, enabling reliability, security and scaling across the globe.

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Pricing

Pricing Details:
Call for current pricing and offers.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

UJET
Founded: 2015
United States
ujet.cx/

Videos and Screen Captures

Omnichannel Support Across All Devices

Omnichannel Support Across All Devices

Omnichannel Support Across All Devices SMS and MMS Support Send Photos and Videos
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support

UJET Frequently Asked Questions

Q: What kinds of users and organization types does UJET work with?
Q: What languages does UJET support in their product?
Q: What kind of support options does UJET offer?
Q: What other applications or services does UJET integrate with?
Q: Does UJET have a mobile app?
Q: What type of training does UJET provide?
Q: Does UJET offer a free trial?

UJET Product Features

Auto Dialer

Power Dialer
Call Recording
Call Scripting
Lead Management
Preview Dialer
Progressive Dialer
Surveys
Call Center Management
Predictive Dialer
Call Reporting

Business VoIP

Call Recording
Encryption
Contact Management
Call Parking
Voice Quality Enhancement
SIP Trunking
Unified Communications
Ring Groups
IVR / Voice Recognition

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Conversational AI

Virtual Assistant
Intent Recognition
On-Screen Chats
Code-free Development
Speech Recognition
For Developers
Omni-Channel
Multi-Languages
Speech Synthesis
Sentiment Analysis
Contextual Guidance
Pre-configured Bot
Reusable Components

Customer Engagement

Content Syndication
Live Chat
Feedback Collection
Churn Management
Analytics
Community Management
Gamification
Video Content
Communication Management

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Customer Satisfaction

Survey Management
Complaint Monitoring
Feedback Collection
Analytics
360 Degree Feedback
Call Reporting

Customer Service

Alerts / Escalation
Call Center Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback
Virtual Assistant
Appointment Management
Email Management
Knowledge Base
Social Media Integration
Workflow Management

IVR

Survey Management
Call Recording
Voice Customization
Call Routing
Text to Speech
Multiple Scripts
Voice Mail
Call Center
Phone Key Input
Call Logging

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

Live Chat
Real-time Chat
Diagnostic Tools
File Transfer
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Telephony

Telemarketing Management
Auto-Dialer
Contact Management
Inbound Reporting
Voice & Data Integration
Call Monitoring
Outbound Reporting
IVR / Voice Recognition
Call Center Management
Predictive Dialer
VoIP

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting

UJET Additional Categories

UJET Verified User Reviews

Write a Review
  • An UJET User
    SMM Manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Smart 'Customer Support' software"

    Posted 2020-08-19

    Pros: UJET is a customer support software. Supports our company with right technology and tools. Resolves issues and also manage incoming calls. Simple yet clean Interface. User friendly software. Real time monitoring available. Reliable and secure software. Customer support are very responsive.

    Cons: Very good software. Easy to setup and use. Highly recommended.

    Overall: Helps in improving customers experience. Solve issues proactively. Simple and easy to use. Mobile version is also available. Quickly connects visitors to our agents. Saves time and energy. Cloud based software. Provides multi channel support.

    Read More...
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