Audience
Call centers, insurance providers, health and medical organizations, and more.
About Zingtree
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because its a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
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Pricing
Starting Price:
$25.00/month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Zingtree
Founded: 2014
United States
zingtree.com
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Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Online
Zingtree Frequently Asked Questions
Zingtree Product Features
Call Center
Blended Call Center
Call Scripting
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics
Call Logging
Call Recording
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management
Customer Service
Appointment Management
Knowledge Base
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management
Alerts / Escalation
Call Center Management
Email Management
Live Chat
Queue Management
Social Media Integration
Virtual Assistant
Help Desk
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Network Monitoring
Self Service Portal
Service Level Agreement (SLA) Management
Alerts / Escalation
Automated Routing
Community Forums
Live Chat
Multiple Brands / Products
Real-time Chat
Ticket Management