Audience
Businesses seeking a solution to offer live video customer service at any time via their website
About kustomeroo
The modern CX platform for healthcare, retail, finance, and more. Identifying issues and delivering customer needs on first contact. Live video customer support on any website. One of the best ways to build trust with your customers is to use two-way communication channels like video chat, particularly when they are having issues. Video chat enables the agents to quickly gauge the problems faced by the customer and it is way less time-consuming than the customer trying to explain the problems over the phone or typing it in live chat and then the agent trying to explain the resolution steps over the phone and so on. A high level of personalization that, in the virtual world, is only achievable through video chat, builds better customer relationships and loyalty. This goes a long way in increasing the lifetime value of a customer. Customers also feel more connected to the company and feel that they are being cared for and their problems are being heard.
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Pricing
Starting Price:
$19 per month
Free Trial:
Free Trial available.
Company Information
kustomeroo
United States
www.kustomeroo.com
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
kustomeroo Frequently Asked Questions
kustomeroo Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Real-time Chat
Reporting/Analytics
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Customer Engagement
Analytics
Live Chat
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Video Content
Customer Experience
Analytics
Dashboard
Sentiment Analysis
Action Management
Customer Segmentation
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Text Analysis
Trend Analysis
Telemarketing
Call Logging
Call Recording
Auto Dialer
CRM
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center