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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        Investigating - We are experiencing SMS delivery delays when sending messages to AT&T US Network Via a Subset Of 10 DLC Long code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 20, 2025 - 07:59 PDT
        Investigating - We are continuing our investigation and have discovered Programmable Messaging - Whatsapp and RCS media are affected by the Elevated Errors Affecting Multiple Products. We will provide another update in 60 minutes or as soon as more information becomes available.
        Oct 20, 2025 - 07:16 PDT
        Update - We have confirmed with AWS that they are experiencing issues, which is delaying recovery. We are working closely with AWS triage team to resolve the issue. We will provide another update in 60 minutes or as soon as more information becomes available.
        Oct 20, 2025 - 06:54 PDT
        Update - We are continuing our investigation and have discovered Programmable Messaging Conversation is affected by Elevated Errors Affecting Multiple Products. We will provide another update in 60 minutes or as soon as more information becomes available.
        Oct 20, 2025 - 06:53 PDT
        Update - We have confirmed with AWS that they are experiencing issues, which is delaying recovery. We are working closely with AWS triage team to resolve the issue. We will provide another update in 60 minutes or as soon as more information becomes available.
        Oct 20, 2025 - 06:50 PDT
        Update - We are continuing to work on a fix for this issue.
        Oct 20, 2025 - 06:37 PDT
        Identified - We are seeing partial recovery and are scaling systems to handle the influx of traffic. Programmable Messaging and Programmable Voice are fully recovered. However we are still experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. AWS has confirmed EC2 is impacted as well.

        We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.

        Oct 20, 2025 - 05:47 PDT
        Update - We are seeing partial recovery and are scaling systems to handle the influx of traffic. Programmable Messaging and Programmable Voice are fully recovered. However we are still experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. AWS has confirmed EC2 is impacted as well.

        We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.

        Oct 20, 2025 - 05:31 PDT
        Update - We are seeing partial recovery and are scaling systems to handle the influx of traffic. However we are still experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. AWS has confirmed EC2 is impacted as well.

        We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.

        Oct 20, 2025 - 04:45 PDT
        Update - We are seeing partial recovery and are scaling systems to handle the influx of traffic. However we are still experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. AWS has confirmed EC2 is impacted as well.

        We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.

        Oct 20, 2025 - 04:34 PDT
        Update - We are seeing partial recovery and are scaling systems to handle the influx of traffic. However we are still experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. AWS has confirmed EC2 is impacted as well.

        We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.

        Oct 20, 2025 - 03:48 PDT
        Update - We are seeing partial recovery and are scaling systems to handle the influx of traffic. However we are still experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.
        Oct 20, 2025 - 03:21 PDT
        Update - At this time we are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.
        Oct 20, 2025 - 02:30 PDT
        Update - At this time we are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.
        Oct 20, 2025 - 01:37 PDT
        Update - At this time we are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 30 minutes or as soon as more information becomes available.
        Oct 20, 2025 - 01:08 PDT
        Investigating - We are currently investigating elevated latency and timeout errors for Twilio Rest API, impacting the Multiple Twilio services. Our engineering team is actively working on the issue, and we will provide another update in 60 minutes or as soon as more information becomes available.
        Oct 20, 2025 - 00:26 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 20, 2025 - 04:30 PDT
        Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 20 October 2025 at 04:30 PDT until 20 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
        Oct 20, 2025 04:30-14:30 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Oct 20, 2025 - 01:21 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Oct 19, 2025 - 16:19 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Oct 19, 2025 - 12:31 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 19, 2025 - 10:55 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 19, 2025 - 09:56 PDT
        Update - Our carrier partner has informed us that the Hungarian regulator NMHH has begun enforcing Decree 4/2012 (I.24.), which introduces new screening and blocking obligations for calls terminating in Hungary via international interconnection points that present Hungarian Caller IDs.

        To avoid disruptions in call delivery to Hungarian destinations, we recommend the following actions:

        Recommended Steps:

        - Avoid using Hungarian CLIs (+36 numbers) as Caller IDs on calls into Hungary unless you have a valid domestic interconnection or roaming agreement to justify their use.
        - Where possible, use non-Hungarian CLIs, such as your main business number or an international service number.
        You can quickly provision U.S. numbers (+1) in the Twilio Console and use those for calls to Hungarian recipients.
        - Monitor your call completion rates to Hungarian destinations.

        If you observe abnormal failure patterns, please reach out to Twilio Support for further assistance.

        We’ll provide another update on 10/20/2025 at 12:00 PM PT or sooner as more information becomes available.

        Oct 19, 2025 - 22:35 PDT
        Update - Our carrier partner has informed us that the Hungarian regulator NMHH has begun enforcing Decree 4/2012 (I.24.), which introduces new screening and blocking obligations for calls terminating in Hungary via international interconnection points that present Hungarian Caller IDs.

        To avoid disruptions in call delivery to Hungarian destinations, we recommend the following actions:

        Recommended Steps:

        - Avoid using Hungarian CLIs (+36 numbers) as Caller IDs on calls into Hungary unless you have a valid domestic interconnection or roaming agreement to justify their use.
        - Where possible, use non-Hungarian CLIs, such as your main business number or an international service number.
        You can quickly provision U.S. numbers (+1) in the Twilio Console and use those for calls to Hungarian recipients.
        - Monitor your call completion rates to Hungarian destinations.

        If you observe abnormal failure patterns, please reach out to Twilio Support for further assistance.

        We’ll provide another update on 10/20/2025 at 12:00 PM PT or sooner as more information becomes available.

        Oct 18, 2025 - 22:34 PDT
        Identified - Our carrier partner has informed us that the Hungarian regulator NMHH has begun enforcing Decree 4/2012 (I.24.), which introduces new screening and blocking obligations for calls terminating in Hungary via international interconnection points that present Hungarian Caller IDs.

        To avoid disruptions in call delivery to Hungarian destinations, we recommend the following actions:

        Recommended Steps:

        - Avoid using Hungarian CLIs (+36 numbers) as Caller IDs on calls into Hungary unless you have a valid domestic interconnection or roaming agreement to justify their use.
        - Where possible, use non-Hungarian CLIs, such as your main business number or an international service number.
        You can quickly provision U.S. numbers (+1) in the Twilio Console and use those for calls to Hungarian recipients.
        - Monitor your call completion rates to Hungarian destinations.

        If you observe abnormal failure patterns, please reach out to Twilio Support for further assistance.

        We’ll provide another update on 10/20/2025 at 12:00 PM PT or sooner as more information becomes available.

        Oct 16, 2025 - 22:37 PDT
        Update - We continue to observe a subset of outbound call failures to Hungary phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Oct 16, 2025 - 14:39 PDT
        Update - We continue to observe a subset of outbound call failures to Hungary phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Oct 15, 2025 - 22:39 PDT
        Update - We continue to observe a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Oct 15, 2025 - 14:34 PDT
        Update - We are observing a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Oct 15, 2025 - 10:34 PDT
        Update - We are observing a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 15, 2025 - 08:33 PDT
        Update - We are observing a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Oct 15, 2025 - 07:34 PDT
        Investigating - Our monitoring systems have detected a potential issue with calls failing to Hungry. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 15, 2025 - 07:28 PDT
        Update - We are still facing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Oct 19, 2025 - 22:12 PDT
        Update - We are still facing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Oct 19, 2025 - 06:11 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Oct 18, 2025 - 22:11 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Oct 18, 2025 - 18:21 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 18, 2025 - 16:32 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 18, 2025 - 15:35 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 17, 2025 - 16:10 PDT
        Scheduled - The Vodafone India network in India is conducting an emergency maintenance from 17 October 2025 at 11:30 PDT until 21 October 2025 at 11:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone India India handsets when sending via long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Oct 17, 2025 16:09 - Oct 21, 2025 11:30 PDT
        PROGRAMMABLE MESSAGING Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        MMS Degraded Performance
        SMS Degraded Performance
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Degraded Performance
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification ? Operational
        90 days ago
        100.0 % uptime
        Today
        RCS Messaging ? Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN Operational
        SIP Interface Operational
        Client Web Operational
        Client Mobile ? Operational
        Conference ? Operational
        Recording ? Operational
        Queue ? Operational
        Text-to-Speech ? Operational
        Recording Transcriptions Operational
        TwiML Operational
        Voice Insights Operational
        Speech Recognition (Gather Speech) Operational
        Intelligence Operational
        Pay Operational
        Media Streams Operational
        Dialogflow Operational
        ConversationRelay Operational
        90 days ago
        100.0 % uptime
        Today
        Voice REST API Operational
        90 days ago
        100.0 % uptime
        Today
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup Operational
        ELASTIC SIP TRUNKING Operational
        Origination ? Operational
        Termination Operational
        FLEX Degraded Performance
        Flex Application Platform Degraded Performance
        TaskRouter ? Operational
        Flex Insights Degraded Performance
        Flex Agent Desktop Degraded Performance
        Flex Queue Stats Degraded Performance
        Flex Teams View Degraded Performance
        Flex Admin Console Degraded Performance
        Flex Routing Degraded Performance
        Flex Conversations Degraded Performance
        Flex Programmable Chat Degraded Performance
        Flex Programmable Voice Degraded Performance
        Proxy Degraded Performance
        Flex Plugins Degraded Performance
        Flex Billing Degraded Performance
        INTERCONNECT Degraded Performance
        PHONE NUMBERS ? Degraded Performance
        PROGRAMMABLE CHAT Degraded Performance
        PROGRAMMABLE VIDEO Degraded Performance
        Group Rooms Degraded Performance
        Peer-to-Peer Rooms Degraded Performance
        Recordings Degraded Performance
        Compositions Degraded Performance
        Network Traversal Service ? Degraded Performance
        Go Rooms Degraded Performance
        Video Insights Degraded Performance
        PROXY Degraded Performance
        SERVERLESS Degraded Performance
        Studio Degraded Performance
        Functions Degraded Performance
        Assets Degraded Performance
        TwiML Bins Degraded Performance
        Sync Degraded Performance
        DEVELOPER TOOLS Degraded Performance
        Console Degraded Performance
        Event Streams Degraded Performance
        Debugger & Alarms Degraded Performance
        Documentation Degraded Performance
        REST API Degraded Performance
        Bulk Export Degraded Performance
        TWILIO PLATFORM Degraded Performance
        Billing Degraded Performance
        Customer Support Center ? Degraded Performance
        Other Degraded Performance
        Account Insights Degraded Performance
        Trust Hub Degraded Performance
        Organization Degraded Performance
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Degraded Performance
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Operational
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Operational
        Verify Silent Network Auth Degraded Performance
        Lookup Identity Match Degraded Performance
        Lookup Line Type Intelligence [Legacy API] Degraded Performance
        Lookup Line Type Intelligence [Twilio API] Degraded Performance
        Lookup SIM Swap Degraded Performance
        Legacy Identity MatchAndAttributes Degraded Performance
        FRONTLINE Degraded Performance
        Sender ID Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Degraded Performance
        Zipwhip Provisioner Dashboard and API Degraded Performance
        Zipwhip Support Ticketing Degraded Performance
        Toll-Free Verification Portal Degraded Performance
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        Scheduled Maintenance

        Russia SMS Carrier Maintenance - Gazprombank Mobile Oct 20, 2025 13:00-17:00 PDT

        The Gazprombank Mobile network in Russia is conducting a planned maintenance from 20 October 2025 at 13:00 PDT until 20 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
        Posted on Oct 17, 2025 - 04:18 PDT

        Russia SMS Carrier Maintenance - Tele2 Oct 20, 2025 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 20 October 2025 at 13:00 PDT until 20 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on Sep 29, 2025 - 15:53 PDT

        Russia SMS Carrier Maintenance - MegaFon Oct 20, 2025 13:00 - Oct 22, 2025 17:00 PDT

        The MegaFon network in Russia is conducting a series of planned maintenances from 20 October 2025 at 13:00 PDT until 22 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        20 October 2025 at 13:00 PDT until 20 October 2025 at 17:00 PDT

        22 October 2025 at 13:00 PDT until 22 October 2025 at 17:00 PDT

        Posted on Oct 17, 2025 - 12:05 PDT

        United States SMS and MMS Carrier Maintenance - Verizon Oct 20, 2025 21:00 - Oct 21, 2025 02:00 PDT

        The Verizon network in the United States is conducting a planned maintenance from 20 October 2025 at 21:00 PDT until 21 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets when sending via long codes and short codes.
        Posted on Oct 14, 2025 - 17:10 PDT

        Singapore SMS Carrier Maintenance - SingTel Oct 21, 2025 10:00-14:00 PDT

        The SingTel network in Singapore is conducting a planned maintenance from 21 October 2025 at 10:00 PDT until 21 October 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SingTel Singapore handsets.
        Posted on Oct 06, 2025 - 01:18 PDT

        Singapore SMS Carrier Maintenance - M1 Oct 21, 2025 11:00-14:00 PDT

        The M1 network in Singapore is conducting a planned maintenance from 21 October 2025 at 11:00 PDT until 21 October 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from M1 Singapore handsets.
        Posted on Oct 16, 2025 - 23:28 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Three Oct 21, 2025 14:00-18:00 PDT

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 21 October 2025 at 14:00 PDT until 21 October 2025 at 18:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Verify Silent Network Auth, Legacy Identity MatchAndAttributes

        Posted on Oct 17, 2025 - 06:23 PDT

        Spain SMS Carrier Partner Maintenance Oct 21, 2025 20:00-22:00 PDT

        Our SMS carrier partner in Spain is conducting a planned maintenance from 21 October 2025 at 20:00 PDT until 21 October 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Spain handsets via Spain long codes.
        Posted on Oct 14, 2025 - 07:46 PDT

        US SMS Carrier Maintenance - Small US Carriers Oct 21, 2025 21:00 - Oct 22, 2025 02:00 PDT

        A subset of small networks in the US are conducting a planned maintenance from 21 October 2025 at 21:00 PDT until 22 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Posted on Oct 18, 2025 - 23:33 PDT

        United States SMS and MMS Carrier Maintenance - Verizon Oct 21, 2025 21:00 - Oct 22, 2025 02:00 PDT

        The Verizon network in the United States is conducting a planned maintenance from 21 October 2025 at 21:00 PDT until 22 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets when sending via long codes and short codes.
        Posted on Oct 14, 2025 - 17:09 PDT

        United States MMS Carrier Partner Maintenance Oct 21, 2025 22:00 - Oct 22, 2025 06:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 21 October 2025 at 22:00 PDT until 22 October 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile United States handsets via subset of United States long codes and short codes.
        Posted on Oct 17, 2025 - 08:08 PDT

        Multiple Destination Voice Carrier Partner Maintenance Oct 21, 2025 22:00-22:30 PDT

        Our Voice carrier partner in Norway, Croatia, France, Italy, the Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, the United Kingdom, the Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden is conducting a planned maintenance from 21 October 2025 at 22:00 PDT until 21 October 2025 at 22:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Norway, Croatia, France, Italy, Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, United Kingdom, Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden phone numbers.
        Posted on Oct 15, 2025 - 22:48 PDT

        Japan SMS Carrier Maintenance - KDDI Oct 22, 2025 11:00-13:00 PDT

        The KDDI network in Japan is conducting a planned maintenance from 22 October 2025 at 11:00 PDT until 22 October 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Japan handsets.
        Posted on Oct 13, 2025 - 09:43 PDT

        Russia SMS Carrier Maintenance - Tele2 Oct 22, 2025 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 22 October 2025 at 13:00 PDT until 22 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on Sep 29, 2025 - 15:53 PDT

        Russia SMS Carrier Maintenance - Gazprombank Mobile Oct 22, 2025 13:00-17:00 PDT

        The Gazprombank Mobile network in Russia is conducting a planned maintenance from 22 October 2025 at 13:00 PDT until 22 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
        Posted on Oct 20, 2025 - 06:54 PDT

        United States and Canada Twilio SMS and MMS Maintenance Oct 22, 2025 20:00 - Oct 23, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 22 October 2025 at 20:00 PDT until 23 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Sep 05, 2025 - 15:34 PDT

        Canada Account Security Service Partner Maintenance Oct 22, 2025 21:00 - Oct 23, 2025 03:00 PDT

        Our service partner is conducting a planned maintenance from 22 October 2025 at 21:00 PDT until 23 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]

        Posted on Oct 16, 2025 - 14:33 PDT

        United States SMS Carrier Maintenance - Verizon Oct 22, 2025 21:00 - Oct 23, 2025 02:00 PDT

        The Verizon network in the United States is conducting a planned maintenance from 22 October 2025 at 21:00 PDT until 23 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets when sending via long codes and short codes.
        Posted on Oct 15, 2025 - 15:54 PDT

        Multiple Destination Voice Carrier Partner Maintenance Oct 22, 2025 22:00-22:30 PDT

        Our Voice carrier partner in Norway, Croatia, France, Italy, the Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, the United Kingdom, the Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden is conducting a planned maintenance from 22 October 2025 at 22:00 PDT until 22 October 2025 at 22:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Norway, Croatia, France, Italy, Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, United Kingdom, Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden phone numbers.
        Posted on Oct 15, 2025 - 22:57 PDT

        Multiple Destination Voice Carrier Partner Maintenance Oct 23, 2025 04:30-14:30 PDT

        Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 23 October 2025 at 04:30 PDT until 23 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
        Posted on Oct 16, 2025 - 17:03 PDT

        United States MMS Carrier Partner Maintenance Oct 26, 2025 23:00 - Oct 27, 2025 03:00 PDT

        Update - We will be undergoing scheduled maintenance during this time.
        Oct 17, 2025 - 16:36 PDT
        Update - We will be undergoing scheduled maintenance during this time.
        Oct 17, 2025 - 16:35 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 26 October 2025 at 23:00 PDT until 27 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
        Oct 17, 2025 - 15:47 PDT

        Multiple Destination Voice Carrier Partner Maintenance Oct 27, 2025 04:30-14:30 PDT

        Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 27 October 2025 at 04:30 PDT until 27 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
        Posted on Oct 16, 2025 - 17:04 PDT

        Russia SMS Carrier Maintenance - Tele2 Oct 27, 2025 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 27 October 2025 at 13:00 PDT until 27 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on Sep 29, 2025 - 15:54 PDT

        United States MMS Carrier Partner Maintenance Oct 27, 2025 23:00 - Oct 28, 2025 03:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 27 October 2025 at 23:00 PDT until 28 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Viaero Wireless, Nex-Tech Wireless, Chat Mobility/GCI, C-Spire, Dish Network, Google Voice, Comcast SMS Enabled, New Cell, AT&T, T-Mobile and Verizon United States handsets via United States long codes and short codes.
        Posted on Oct 17, 2025 - 15:45 PDT

        Japan SMS Carrier Maintenance - KDDI Oct 28, 2025 10:00-13:00 PDT

        The KDDI network in Japan is conducting a planned maintenance from 28 October 2025 at 10:00 PDT until 28 October 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Japan handsets.
        Posted on Oct 13, 2025 - 09:43 PDT

        United States MMS Carrier Partner Maintenance Oct 28, 2025 23:00 - Oct 29, 2025 03:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 28 October 2025 at 23:00 PDT until 29 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Viaero Wireless, Nex-Tech Wireless, Chat Mobility/GCI, C-Spire, Dish Network, Google Voice, Comcast SMS Enabled, New Cell, AT&T, T-Mobile and Verizon United States handsets via United States long codes and short codes.
        Posted on Oct 17, 2025 - 15:46 PDT

        Russia SMS Carrier Maintenance - Tele2 Oct 29, 2025 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 29 October 2025 at 13:00 PDT until 29 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on Sep 29, 2025 - 15:54 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Three Oct 29, 2025 15:00-16:00 PDT

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 29 October 2025 at 15:00 PDT until 29 October 2025 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

        Posted on Oct 20, 2025 - 08:05 PDT

        United States and Canada Twilio SMS and MMS Maintenance Oct 29, 2025 20:00 - Oct 30, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 29 October 2025 at 20:00 PDT until 30 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Sep 05, 2025 - 15:35 PDT

        Indonesia SMS Carrier Maintenance - Three and Indosat Oct 29, 2025 21:00 - Oct 30, 2025 01:00 PDT

        The Three and Indosat networks in Indonesia are conducting a planned maintenance from 29 October 2025 at 21:00 PDT until 30 October 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Three and Indosat Indonesia handsets.
        Posted on Oct 15, 2025 - 02:28 PDT

        United States MMS Carrier Partner Maintenance Oct 30, 2025 01:00-02:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 30 October 2025 at 01:00 PDT until 30 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.
        Posted on Oct 16, 2025 - 12:17 PDT

        Multiple Destination Voice Carrier Partner Maintenance Oct 30, 2025 04:30-14:30 PDT

        Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 30 October 2025 at 04:30 PDT until 30 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
        Posted on Oct 16, 2025 - 17:05 PDT

        United States MMS Carrier Partner Maintenance Nov 4, 2025 00:00-02:00 PST

        Our MMS carrier partner in the United States is conducting a planned maintenance from 04 November 2025 at 00:00 PST until 04 November 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
        Posted on Oct 16, 2025 - 12:19 PDT

        Malaysia SMS Carrier Maintenance - Celcom Nov 5, 2025 08:00-10:00 PST

        The Celcom network in Malaysia is conducting a planned maintenance from 05 November 2025 at 08:00 PST until 05 November 2025 at 10:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Celcom Malaysia handsets.
        Posted on Oct 06, 2025 - 23:12 PDT

        Hong Kong SMS Carrier Partner Maintenance Nov 5, 2025 08:00-14:00 PST

        Our SMS carrier partner in Hong Kong is conducting a planned maintenance from 05 November 2025 at 08:00 PST until 05 November 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hong Kong handsets.
        Posted on Oct 14, 2025 - 22:00 PDT

        United States and Canada Twilio SMS and MMS Maintenance Nov 5, 2025 20:00 - Nov 6, 2025 00:00 PST

        Twilio is conducting a planned maintenance from 05 November 2025 at 20:00 PST until 06 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Oct 03, 2025 - 16:47 PDT

        United States MMS Carrier Partner Maintenance Nov 10, 2025 00:00-03:00 PST

        Our MMS carrier partner in the United States is conducting a planned maintenance from 10 November 2025 at 00:00 PST until 10 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
        Posted on Oct 16, 2025 - 12:30 PDT

        United States MMS Carrier Partner Maintenance Nov 11, 2025 00:00-03:00 PST

        Our MMS carrier partner in the United States is conducting a planned maintenance from 11 November 2025 at 00:00 PST until 11 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
        Posted on Oct 16, 2025 - 12:30 PDT

        United States MMS Carrier Partner Maintenance Nov 12, 2025 00:00-03:00 PST

        Our MMS carrier partner in the United States is conducting a planned maintenance from 12 November 2025 at 00:00 PST until 12 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
        Posted on Oct 16, 2025 - 12:31 PDT

        United States and Canada Twilio SMS and MMS Maintenance Nov 12, 2025 20:00 - Nov 13, 2025 00:00 PST

        Twilio is conducting a planned maintenance from 12 November 2025 at 20:00 PST until 13 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Oct 03, 2025 - 16:47 PDT

        United States MMS Carrier Partner Maintenance Nov 13, 2025 00:00-03:00 PST

        Our MMS carrier partner in the United States is conducting a planned maintenance from 13 November 2025 at 00:00 PST until 13 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
        Posted on Oct 16, 2025 - 12:32 PDT

        United States and Canada Twilio SMS and MMS Maintenance Nov 19, 2025 20:00 - Nov 20, 2025 00:00 PST

        Twilio is conducting a planned maintenance from 19 November 2025 at 20:00 PST until 20 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Oct 03, 2025 - 16:48 PDT

        United States and Canada Twilio SMS and MMS Maintenance Nov 25, 2025 20:00 - Nov 26, 2025 00:00 PST

        Twilio is conducting a planned maintenance from 25 November 2025 at 20:00 PST until 26 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Oct 06, 2025 - 11:27 PDT
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Oct 20, 2025
        Resolved - We are still experiencing issues with Platform webhooks internal errors, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/2mjg0mr2pf29
        Oct 20, 08:15 PDT
        Resolved - We are still experiencing issues with A2P API, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/2mjg0mr2pf29
        Oct 20, 06:45 PDT
        Investigating - Our monitoring systems have detected a potential issue with A2P API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 20, 06:43 PDT
        Resolved - We are still experiencing issues with EC2, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/2mjg0mr2pf29
        Oct 20, 06:20 PDT
        Resolved - We are still experiencing issues with Sync, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/2mjg0mr2pf29
        Oct 20, 05:55 PDT
        Investigating - Our monitoring systems have detected a potential issue Sync. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 20, 05:49 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 20, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 19, 23:00 PDT
        Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 19 October 2025 at 23:00 PDT until 20 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets.
        Oct 6, 07:26 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 20, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 19, 23:01 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 19 October 2025 at 23:00 PDT until 20 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes and short codes.
        Oct 17, 15:47 PDT
        Resolved - We are still experiencing issues with Studio: 5xx from Workflow Gateway and Workflow Engine, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/2mjg0mr2pf29.
        Oct 20, 01:41 PDT
        Investigating - Our monitoring systems have detected a potential issue Studio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 20, 00:09 PDT
        Resolved - This incident has been resolved.
        Oct 20, 01:40 PDT
        Update - We are still experiencing issues with Stargate, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/2mjg0mr2pf29
        Oct 20, 01:40 PDT
        Investigating - We are currently investigating an elevated rate of HTTP 500 errors . Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
        Oct 20, 00:15 PDT
        Resolved - We are still experiencing issues with Event Streams cannot create new subscriptions or sinks, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/2mjg0mr2pf29
        Oct 20, 01:39 PDT
        Investigating - Our monitoring systems have detected a potential issue Event Streams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 20, 00:19 PDT
        Resolved - We are still experiencing issues with Video Rooms, Video Recordings and Media Compositions are down, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/2mjg0mr2pf29
        Oct 20, 01:33 PDT
        Investigating - Our monitoring systems have detected a potential issue Video. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 20, 00:26 PDT
        Oct 19, 2025
        Completed - The scheduled maintenance has been completed.
        Oct 19, 23:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 19, 21:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 19 October 2025 at 21:00 PDT until 19 October 2025 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Oct 16, 16:45 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 19, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 19, 15:00 PDT
        Scheduled - The MTN network in South Africa is conducting a planned maintenance from 19 October 2025 at 15:00 PDT until 19 October 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MTN South Africa handsets.
        Oct 13, 03:07 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. This incident has been resolved.
        Oct 19, 17:57 PDT
        Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 19, 16:24 PDT
        Update - We continue to experience SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Oct 19, 12:39 PDT
        Update - We continue to experience SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 19, 11:03 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 19, 10:09 PDT
        Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Evatis network in Djibouti. This incident has been resolved.
        Oct 19, 17:46 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Evatis network in Djibouti. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 19, 16:30 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Evatis network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Oct 19, 13:29 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Evatis network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 19, 11:43 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Evatis network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 19, 10:46 PDT
        Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Tigo Network in Honduras and Guatemala. This incident has been resolved.
        Oct 19, 12:29 PDT
        Update - We are having recovery in SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 19, 10:41 PDT
        Update - We are still observing recovery in SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 19, 08:44 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 19, 06:50 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Tigo network in Honduras and observing recovery in SMS delivery delays when sending messages Tigo Network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 19, 04:54 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 19, 02:56 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 19, 01:59 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. This incident has been resolved.
        Oct 19, 07:35 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Etisalat network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 19, 05:41 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 19, 03:49 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 19, 02:53 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 19, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 18, 21:00 PDT
        Scheduled - Our service partner is conducting a planned maintenance from 18 October 2025 at 21:00 PDT until 19 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]

        Oct 16, 14:32 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 19, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 18, 14:00 PDT
        Scheduled - Our carrier partner Wind Tre Italy is conducting a planned maintenance from 18 October 2025 at 14:00 PDT until 19 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

        Oct 15, 08:13 PDT
        Oct 18, 2025
        Resolved - The issue affecting inbound calls to Twilio Brazil Phone Numbers has been resolved, and the service is functioning normally at this time.
        Oct 18, 10:55 PDT
        Update - We continue seeing recovery for inbound calls to Twilio Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 18, 08:47 PDT
        Monitoring - We have started seeing recovery for inbound calls to Twilio Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 18, 06:08 PDT
        Update - We still continue to observe call failures to Twilio phone numbers from TIM Network Subscribers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Oct 18, 03:35 PDT
        Update - We still continue to observe call failures to Twilio phone numbers from TIM Network Subscribers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Oct 17, 19:41 PDT
        Update - We continue to observe call failures to Twilio phone numbers from TIM Network Subscribers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Oct 17, 15:43 PDT
        Update - We continue to observe call failures to Twilio phone numbers from TIM Network Subscribers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 17, 13:50 PDT
        Update - We are observing call failures to Twilio phone numbers from TIM Network Subscribers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Oct 17, 12:53 PDT
        Investigating - Our monitoring systems have detected a potential issue with Inbound Calls to Twilio Brazil Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 17, 12:25 PDT
        Resolved - We are no longer experiencing SMS delivery failures to WOM network in Colombia. This incident has been resolved.
        Oct 18, 09:40 PDT
        Monitoring - We are observing successful SMS delivery to WOM network in Colombia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 18, 07:55 PDT
        Update - We continue to experience SMS delivery failures when sending to WOM network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Oct 18, 04:55 PDT
        Update - We continue to experience SMS delivery failures when sending to WOM network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 18, 02:38 PDT
        Investigating - We are experiencing SMS delivery failures when sending to WOM network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Oct 18, 01:41 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 18, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 18, 01:00 PDT
        Scheduled - The Flex Insights Historical Reporting dashboard visualization partner in the US will be conducting planned maintenance on Saturday, Oct 18th, 2025, at 1:00 AM Pacific Daylight Time. The maintenance window is expected to last up to three hours. During this time, there may be intermittent failures when loading Insights Historical Dashboards or performing ETL uploads.
        Oct 9, 11:57 PDT
        Oct 17, 2025
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to to Jazz Networks in Pakistan. This incident has been resolved.
        Oct 17, 22:37 PDT
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Jazz Networks in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 17, 20:30 PDT
        Update - We continue to have SMS delivery delays and failures when sending messages to to Jazz Networks in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Oct 17, 17:54 PDT
        Update - We continue to have SMS delivery delays and failures when sending messages to to Jazz Networks in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 17, 16:04 PDT
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to to Jazz Networks in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 17, 15:03 PDT
        Resolved - We are no longer experiencing SMS delivery failures when sending to and receiving from AT&T network in Mexico. This incident has been resolved.
        Oct 17, 18:23 PDT
        Monitoring - We are observing successful SMS deliveries when sending to and receiving from AT&T network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 17, 16:28 PDT
        Update - We are continuing to experience SMS delivery failures when sending to and receiving from AT&T network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Oct 17, 13:58 PDT
        Update - We are still experiencing SMS delivery failures when sending to and receiving from AT&T network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 17, 11:59 PDT
        Update - We are continuing our investigation on the SMS delivery failures when sending to and receiving from AT&T network in Mexico. We will provide another update as soon as more information becomes available.
        Oct 17, 11:23 PDT
        Investigating - We are experiencing SMS delivery failures when sending to and receiving from AT&T network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Oct 17, 11:07 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 17, 17:35 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 17, 15:00 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 17 October 2025 at 15:00 PDT until 17 October 2025 at 17:35 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

        Oct 16, 04:38 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. This incident has been resolved.
        Oct 17, 14:52 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altan Redes in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 17, 12:51 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Oct 17, 09:08 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Oct 17, 01:04 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Oct 16, 21:02 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 16, 19:02 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 16, 17:58 PDT
        Resolved - We are no longer experiencing MMS/SMS delivery delays and failures to Orange network in Spain. This incident has been resolved.
        Oct 17, 13:48 PDT
        Monitoring - We are observing recovery in the SMS delivery delays and failures when sending messages to Orange network in Spain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 17, 11:48 PDT
        Update - We continue to experience SMS delivery delays and failures when sending messages to Orange network in Spain. Our engineers are currently working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Oct 17, 07:54 PDT
        Update - We are experiencing SMS delivery delays and failures when sending messages to Orange network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 17, 05:58 PDT
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to Orange network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 17, 04:45 PDT
        Resolved - We are no longer experiencing delivery report delays when sending SMS to Xphone network in Israel. This incident has been resolved.
        Oct 17, 10:32 PDT
        Monitoring - We are observing recovery in receiving message delivery reports when sending SMS to Xphone network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 17, 08:36 PDT
        Update - We continue to observe delays in receiving message delivery reports when sending to Xphone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Oct 17, 08:05 PDT
        Update - We are experiencing delays in receiving message delivery reports when sending to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Oct 17, 00:06 PDT
        Update - We are experiencing delays in receiving message delivery reports when sending to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Oct 16, 20:06 PDT
        Update - We are experiencing delays in receiving message delivery reports when sending to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 16, 18:06 PDT
        Update - We are experiencing delays in receiving message delivery reports when sending to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Oct 16, 17:06 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery report delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 16, 17:01 PDT
        Completed - We apologize for the inconvenience. This maintenance has been canceled and postponed to a later date. New dates will be shared once we have them. Thank you!
        Oct 17, 07:01 PDT
        Scheduled - The Three network in the United Kingdom is conducting a series of planned maintenances from 19 October 2025 at 21:00 PDT until 21 October 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Three United Kingdom handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        19 October 2025 at 21:00 PDT until 19 October 2025 at 23:00 PDT

        21 October 2025 at 21:00 PDT until 21 October 2025 at 23:00 PDT

        Oct 15, 07:44 PDT
        Resolved - The issue with AccSec – US Verizon API errors has been resolved. Error rates have stabilized and the service is now operating normally.
        Oct 17, 06:01 PDT
        Monitoring - We have started observing recovery for the AccSec – US Verizon API errors. Error rates are decreasing, and service is beginning to return to normal. We will provide another update in 30 minutes or or as soon as more information becomes available.
        Oct 17, 04:51 PDT
        Update - We are currently investigating a potential issue with AccSec – US Verizon API errors. Our engineering team has been alerted and is actively working to identify the root cause. We expect to provide another update in 1 hour, or sooner if more information becomes available.
        Oct 17, 03:58 PDT
        Investigating - Our monitoring systems have detected a potential issue with Lookup SIM Swap and Legacy Identity MatchAndAttributes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 17, 03:21 PDT
        Resolved - The issue affecting a subset of SMPP API customer MO traffic has been resolved. Message delivery is now operating normally.
        Oct 17, 05:43 PDT
        Monitoring - We are observing recovery for the subset of SMPP API customer MO traffic that was delayed for several hours. Our engineering team continues to work on fully restoring normal message delivery. We will provide another update in 30 minutes or or as soon as more information becomes available.
        Oct 17, 05:11 PDT
        Update - We are still investigating an issue where a subset of SMPP API customer MO traffic has been delayed for several hours. Our engineering team is actively working to identify the root cause and restore normal message delivery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 17, 04:41 PDT
        Update - We are currently investigating an issue where a subset of SMPP API customer MO traffic has been delayed for several hours. Our engineering team is actively working to identify the root cause and restore normal message delivery. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Oct 17, 03:43 PDT
        Investigating - Our monitoring systems have detected a potential issue SMPP API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 17, 03:37 PDT
        Resolved - We are no longer experiencing MMS & SMS delivery delays and failures to Verizon Wireless in United States of America. This incident has been resolved.
        Oct 17, 03:31 PDT
        Update - We are observing recovery in SMS & MMS Delivery Delays and Failures to Verizon Wireless in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 17, 01:25 PDT
        Monitoring - We are observing recovery in SMS & MMS Delivery Delays and Failures to Verizon Wireless in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 16, 23:35 PDT
        Update - We are experiencing SMS & MMS Delivery Delays and Failures to Verizon Wireless in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 16, 22:38 PDT
        Update - We are experiencing SMS & MMS Delivery Delays and Failures to Verizon Wireless in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 16, 22:37 PDT
        Investigating - We are experiencing SMS & MMS Delivery Delays and Failures to Verizon Wireless in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 16, 21:34 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 17, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 16, 23:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 16 October 2025 at 23:00 PDT until 17 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Oct 13, 01:14 PDT
        Oct 16, 2025
        Completed - The scheduled maintenance has been completed.
        Oct 16, 23:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 16, 22:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 16 October 2025 at 22:00 PDT until 16 October 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Oct 14, 10:36 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 16, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 16, 16:00 PDT
        Scheduled - Our SMS carrier partner in Ghana is conducting an emergency maintenance from 16 October 2025 at 16:00 PDT until 16 October 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Ghana handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Oct 15, 22:39 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 16, 20:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 16, 19:00 PDT
        Scheduled - The Entel network in Chile is conducting an emergency maintenance from 16 October 2025 at 19:00 PDT until 16 October 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Entel Chile handsets.
        Oct 15, 01:12 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 16, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 16, 14:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 16 October 2025 at 14:00 PDT until 16 October 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Oct 16, 04:37 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 16, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 10, 10:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a series of planned maintenances from 10 October 2025 at 10:00 PDT until 16 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        10 October 2025 at 10:00 PDT until 10 October 2025 at 11:00 PDT

        14 October 2025 at 13:00 PDT until 14 October 2025 at 17:00 PDT

        16 October 2025 at 13:00 PDT until 16 October 2025 at 17:00 PDT



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Oct 10, 07:19 PDT
        Resolved - We have fully investigated the Flex issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Oct 16, 16:30 PDT
        Investigating - Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 16, 15:22 PDT
        Resolved - Between October 16, 2025, at 21:15 UTC and October 17, 2025, at 19:45 UTC, some inbound SMS messages to Twilio accounts may have failed to be delivered, resulting in error code 30038. This issue was caused by an unexpected behavior following a filtering change. The change has since been reverted, and inbound SMS traffic is now processing as expected.
        Oct 16, 14:00 PDT
        Resolved - We are no longer experiencing delivery report delays when sending to Movistar network in Colombia. This incident has been resolved.
        Oct 16, 13:46 PDT
        Monitoring - We are observing recovery in receiving message delivery reports when sending to Movistar network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 16, 11:45 PDT
        Investigating - We are experiencing delays in receiving message delivery reports when sending to Movistar network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Oct 16, 10:47 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in Cameroon. This incident has been resolved.
        Oct 16, 10:02 PDT
        Update - We continue observing recovery in SMS delivery delays when sending messages to MTN network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 16, 08:04 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 16, 05:58 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 16, 05:05 PDT
        Completed - We apologize for the inconvenience. This maintenance has been canceled and postponed to a later date. New dates will be shared once we have them. Thank you!
        Oct 16, 08:40 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 16 October 2025 at 19:00 PDT until 17 October 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Oct 14, 17:12 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 16, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 15, 21:02 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 15 October 2025 at 21:00 PDT until 16 October 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Oct 15, 12:37 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 16, 02:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 15, 22:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 15 October 2025 at 22:00 PDT until 16 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Oct 13, 01:13 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 16, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 15, 21:00 PDT
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 15 October 2025 at 21:00 PDT until 16 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
        Oct 6, 23:13 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 16, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 15, 21:01 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 15 October 2025 at 21:00 PDT until 16 October 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Oct 14, 08:37 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 16, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 15, 20:00 PDT
        Scheduled - Twilio is conducting a planned maintenance from 15 October 2025 at 20:00 PDT until 16 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Sep 5, 15:34 PDT
        Oct 15, 2025
        Resolved - We are no longer experiencing SMS Delivery Delays from Bitel Network Subscribers to a Subset of Short Codes in Peru. This incident has been resolved.
        Oct 15, 23:05 PDT
        Monitoring - We are observing recovery in SMS Delivery Delays from Bitel Network Subscribers to a Subset of Short Codes in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 15, 21:05 PDT
        Update - We are still experiencing SMS Delivery Delays from Bitel Network Subscribers to a Subset of Short Codes in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Oct 15, 18:24 PDT
        Update - We are still experiencing SMS Delivery Delays from Bitel Network Subscribers to a Subset of Short Codes in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Oct 15, 14:51 PDT
        Update - We are experiencing SMS Delivery Delays from Bitel Network Subscribers to a Subset of Short Codes in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 15, 12:51 PDT
        Investigating - We are experiencing SMS Delivery Delays from Bitel Network Subscribers to a Subset of Short Codes in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Oct 15, 11:51 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 15, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 15, 14:01 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 15 October 2025 at 14:00 PDT until 15 October 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Oct 15, 02:45 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 15, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 15, 13:01 PDT
        Scheduled - Our SMS carrier partner in Russia is conducting a planned maintenance from 15 October 2025 at 13:00 PDT until 15 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Gazprombank Mobile Russia handsets.
        Oct 13, 02:50 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 15, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 15, 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 15 October 2025 at 13:00 PDT until 15 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Sep 29, 15:52 PDT
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. This incident has been resolved.
        Oct 15, 15:11 PDT
        Monitoring - We are observing successful SMS delivery when sending messages to Safaricom in Ethiopia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 15, 13:11 PDT
        Update - We are still experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
        Oct 15, 08:46 PDT
        Update - We are still experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
        Oct 15, 04:56 PDT
        Update - We are still experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
        Oct 15, 02:55 PDT
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 15, 01:24 PDT
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 14, 23:22 PDT
        Update - We are still experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
        Oct 14, 20:44 PDT
        Update - We are still experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 14, 18:42 PDT
        Update - We are experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 14, 17:42 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Safaricom in Ethiopia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 14, 17:40 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 15, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 15, 11:20 PDT
        Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 15 October 2025 at 11:20 PDT until 15 October 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
        Oct 14, 05:54 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 15, 13:59 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 15, 13:02 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 15 October 2025 at 13:00 PDT until 15 October 2025 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Oct 15, 06:03 PDT
        Resolved - The issues affecting Account Security - US Verizon API have been resolved and the service is operating normally at this time.
        Oct 15, 12:43 PDT
        Update - We have started seeing recovery for intermittent issue with Account Security - US Verizon API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 15, 10:44 PDT
        Monitoring - We have started seeing recovery for intermittent issue with Account Security - US Verizon API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Oct 15, 10:13 PDT
        Update - We continue investigating the issue with Account Security - US Verizon API. Our engineering team has been alerted and is actively working on a resolution. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 15, 07:41 PDT
        Update - Our monitoring systems have detected a potential issue with Account Security - US Verizon API. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Oct 15, 06:38 PDT
        Investigating - Our monitoring systems have detected a potential issue with Account Security. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 15, 06:31 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 15, 12:31 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 15, 10:30 PDT
        Scheduled - The DiGi network in Malaysia is conducting a planned maintenance from 15 October 2025 at 10:30 PDT until 15 October 2025 at 12:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from DiGi Malaysia handsets when sending via long codes, long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Oct 14, 16:29 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 15, 12:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 15, 10:30 PDT
        Scheduled - The Celcom and DiGi networks in Malaysia are conducting an emergency maintenance from 15 October 2025 at 10:30 PDT until 15 October 2025 at 12:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Celcom and DiGi Malaysia handsets.
        Oct 13, 18:15 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in multiple countries. This incident has been resolved.
        Oct 15, 07:26 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat network in multiple countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 15, 05:23 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat network in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 15, 04:25 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 15, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 13, 20:00 PDT
        Scheduled - The AT&T network in the United States is conducting a series of planned maintenances from 13 October 2025 at 20:00 PDT until 15 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to AT&T United States handsets when sending via long codes and short codes.



        Note, the maintenance will be carried out on each of the following dates and times:



        13 October 2025 at 20:00 PDT until 14 October 2025 at 04:00 PDT

        14 October 2025 at 20:00 PDT until 15 October 2025 at 04:00 PDT

        Oct 9, 00:51 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 15, 02:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 14, 22:00 PDT
        Scheduled - The AT&T network in the United States is conducting a planned maintenance from 14 October 2025 at 22:00 PDT until 15 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via subset of long codes and short codes.
        Oct 9, 16:07 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 15, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 14, 21:01 PDT
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 14 October 2025 at 21:00 PDT until 15 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets.
        Oct 6, 16:42 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 15, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 14, 23:00 PDT
        Update - We will be undergoing scheduled maintenance during this time.
        Oct 12, 20:20 PDT
        Scheduled - Our carrier partner T-Mobile Odido Netherlands is conducting a planned maintenance from 14 October 2025 at 23:00 PDT until 15 October 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Odido Netherlands customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

        Oct 10, 07:22 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 15, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 14, 19:30 PDT
        Scheduled - The Claro network in Brazil is conducting a planned maintenance from 14 October 2025 at 19:30 PDT until 15 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Claro Brazil handsets.
        Sep 11, 00:57 PDT
        Oct 14, 2025
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altan Redes network in Mexico. This incident has been resolved.
        Oct 14, 23:56 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Altan Redes network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 14, 22:09 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altan Redes network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 14, 20:05 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Oct 14, 16:16 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 14, 14:19 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 14, 13:14 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Altan Redes in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 14, 12:51 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 14, 21:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 14, 14:01 PDT
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 14 October 2025 at 14:00 PDT until 14 October 2025 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

        Oct 10, 15:56 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 14, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 14, 17:00 PDT
        Scheduled - Our Voice carrier partner in Germany and Austria is conducting a planned maintenance from 14 October 2025 at 17:00 PDT until 14 October 2025 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Germany and Austria phone numbers.
        Oct 2, 08:47 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 14, 20:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 14, 13:20 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 14 October 2025 at 13:20 PDT until 14 October 2025 at 20:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Product: Lookup Identity Match



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Oct 14, 09:15 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 14, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 14, 17:01 PDT
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 14 October 2025 at 17:00 PDT until 14 October 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
        Oct 6, 23:15 PDT
        Resolved - We have fully investigated the Opt Out Failing for RCS Messaging Services Messages issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Oct 14, 17:08 PDT
        Investigating - Our monitoring systems have detected a potential issue with Opt Out Failing for RCS Messaging Services Messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 14, 14:44 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 14, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 14, 15:00 PDT
        Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 14 October 2025 at 15:00 PDT until 14 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Oct 14, 05:37 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 14, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 14, 14:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 14 October 2025 at 14:00 PDT until 14 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Oct 10, 03:55 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Shelcomm Network in US for a subset of Long Codes, Short Codes, and Toll Free. This incident has been resolved.
        Oct 14, 16:12 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Shelcomm Network in US for a subset of Long Codes, Short Codes, and Toll Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 14, 14:36 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Shelcomm Network in US for a subset of Long Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 14, 13:57 PDT
        Resolved - WhatsApp sender functionality was degraded for 24 hours & 28 minutes between 3:58 PM PT on 10/14/2025 and 4:26PM PT on 10/15/2025. During this period, customers may have experienced issues updating their WhatsApp senders. The issue has now been resolved.
        Oct 14, 13:58 PDT
        Resolved - We are no longer experiencing SMS delivery when sending messages to Italy Networks. This incident has been resolved.
        Oct 14, 09:07 PDT
        Monitoring - We are observing recovery in SMS delivery when sending messages to Italy Networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 14, 07:15 PDT
        Investigating - We are experiencing delays in receiving message delivery reports when sending SMS to Italy. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Oct 14, 06:14 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 14, 05:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 13, 23:00 PDT
        Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 13 October 2025 at 23:00 PDT until 14 October 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Oct 13, 14:52 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 14, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 13, 21:00 PDT
        Scheduled - The Telefonica network in Mexico is conducting a planned maintenance from 13 October 2025 at 21:00 PDT until 14 October 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Mexico handsets.
        Oct 5, 19:37 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 14, 04:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 14, 02:01 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 14 October 2025 at 02:00 PDT until 14 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from small US carriers handsets when sending via short codes.
        Oct 2, 14:09 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 14, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 14, 02:02 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 14 October 2025 at 02:00 PDT until 14 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Oct 10, 20:32 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 14, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 13, 21:01 PDT
        Scheduled - The Verizon network in the United States is conducting an emergency maintenance from 13 October 2025 at 21:00 PDT until 14 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets when sending via long codes and short codes.
        Oct 6, 16:43 PDT
        Oct 13, 2025
        Completed - The scheduled maintenance has been completed.
        Oct 13, 23:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 13, 22:30 PDT
        Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 13 October 2025 at 22:30 PDT until 13 October 2025 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Oct 13, 22:15 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 13, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 13, 15:30 PDT
        Scheduled - The Vodafone network in Ireland is conducting a planned maintenance from 13 October 2025 at 15:30 PDT until 13 October 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Ireland handsets.
        Sep 30, 02:29 PDT
        Resolved - We are no longer experiencing SMS Delivery Delays from and to Multiple Networks in the United States of America via Subset of Shortcode. This incident has been resolved.
        Oct 13, 21:41 PDT
        Monitoring - We are observing recovery in SMS Delivery Delays from and to Multiple Networks in the United States of America via a Subset of Shortcode. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 13, 19:47 PDT
        Investigating - We are experiencing SMS Delivery Delays from and to Multiple Networks in the United States of America via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 13, 18:56 PDT
        Resolved - We are no longer experiencing SMS delivery to Alfa Network in Lebanon. This incident has been resolved.
        Oct 13, 19:54 PDT
        Monitoring - We are observing successful SMS delivery to Alfa Network in Lebanon. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 13, 17:59 PDT
        Update - We are experiencing SMS delivery failures sending to Alfa Network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Oct 13, 14:25 PDT
        Update - We are experiencing SMS delivery failures sending to Alfa Network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Oct 13, 12:36 PDT
        Update - We are experiencing SMS delivery failures sending to Alfa Network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Oct 13, 11:43 PDT
        Investigating - Our monitoring systems have detected a potential issue SMS Delivery Failures to Alfa Network in Lebanon. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 13, 11:35 PDT
        Resolved - Between 12:04 AM UTC - 12:14 AM UTC , we experienced database connection issues with RDS Proxy and AuroraDB, however the issue has auto-recovered. Our engineering team has confirmed full recovery of our systems. We are investigating further to understand the root cause of the connection drops.
        Oct 13, 18:00 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in US for a subset of Short Codes. This incident has been resolved.
        Oct 13, 17:05 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 13, 15:21 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 13, 15:18 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Multiple Networks in US for a subset of Short Codes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Oct 13, 12:32 PDT
        Update - We continue to experiencing SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 13, 10:33 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 13, 09:33 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 13, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 13, 13:00 PDT
        Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 13 October 2025 at 13:00 PDT until 13 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Gazprombank Mobile Russia handsets.
        Oct 10, 06:08 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 13, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 13, 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 13 October 2025 at 13:00 PDT until 13 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Sep 29, 15:52 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone Network in UK, and Account Security API errors. This incident has been resolved.
        Oct 13, 13:36 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone Network in UK, and Account Security API errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 13, 11:40 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Vodafone Network in UK, and Account Security API errors. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 13, 09:45 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Vodafone Network in UK, and Account Security API errors. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 13, 08:48 PDT
        Investigating - Our monitoring systems have detected a potential issue on SMS Delivery Delays and Account Security API Errors To Vodafone UK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 13, 08:22 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica network in Costa Rica. This incident has been resolved.
        Oct 13, 13:23 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 13, 11:27 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 13, 11:20 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Telefonica network in Costa Rica. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Oct 13, 07:53 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Telefonica network in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 13, 05:53 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica network in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 13, 04:57 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica network in Panama. This incident has been resolved.
        Oct 13, 08:55 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Panama. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 13, 06:41 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 13, 05:41 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.
        Oct 13, 05:38 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 13, 03:35 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Oct 12, 23:38 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Oct 12, 21:38 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Oct 12, 20:38 PDT
        Resolved - The TaskRouter API for updating worker skills in Flex is now operating normally. This incident is now resolved.
        Oct 13, 05:35 PDT
        Monitoring - We have started seeing recovery for the issue where the TaskRouter API was failing to update worker skills in Flex causing errors when supervisors attempted to modify skills. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Oct 13, 05:06 PDT
        Update - We are currently investigating an issue where the TaskRouter API is failing to update worker skills in Flex causing errors when supervisors attempt to modify skills. Our engineering team is actively working to identify the root cause and implement a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Oct 13, 04:06 PDT
        Investigating - Our monitoring systems have detected a potential issue with Twilio Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Oct 13, 03:19 PDT
        Completed - The scheduled maintenance has been completed.
        Oct 13, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Oct 12, 21:00 PDT
        Scheduled - The Telefonica network in Mexico is conducting a planned maintenance from 12 October 2025 at 21:00 PDT until 13 October 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Mexico handsets.
        Oct 6, 11:22 PDT
        Oct 12, 2025
        Oct 11, 2025

        No incidents reported.

        Oct 10, 2025
        Oct 9, 2025

        No incidents reported.

        Oct 8, 2025

        No incidents reported.

        Oct 7, 2025

        No incidents reported.

        Oct 6, 2025

        No incidents reported.