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The Top 20 Customer Self-Service Software

Check out this list of the top Customer Self-Service Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

49%

Computer Software

30%

Computer & Network Security

11%

Retail

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.8

Meets Requirements

Average: 9.5

8.9

Ease of Doing Business With

Average: 9.6

8.7

Ease of Setup

Average: 9.4

8.5

Quality of Support

Average: 9.5

8.7

Ease of Admin

Average: 9.3

8.6

Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

39%

Computer Software

32%

Financial Services

18%

Hospital & Health Care

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.9

Meets Requirements

Average: 9.5

9.0

Ease of Doing Business With

Average: 9.6

9.1

Ease of Setup

Average: 9.4

8.4

Quality of Support

Average: 9.5

8.8

Ease of Admin

Average: 9.3

8.7

UserGuiding

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

58%

Information Technology and Services

28%

Education Management

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.4

9.1

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.3

9.3

Sobot Omnichannel Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Computer Software

22%

Hospital & Health Care

17%

Financial Services

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.3

9.4

Helpjuice

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

64%

Information Technology and Services

21%

Consumer Services

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 9.6

9.4

Ease of Setup

Average: 9.4

9.4

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 9.3

9.3

Zendesk Support Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Information Technology and Services

31%

Financial Services

16%

Retail

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.6

8.6

Ease of Setup

Average: 9.4

8.8

Quality of Support

Average: 9.5

8.7

Ease of Admin

Average: 9.3

8.6

Fin by Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

53%

Information Technology and Services

24%

Financial Services

15%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.9

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.6

9.1

Ease of Setup

Average: 9.4

8.5

Quality of Support

Average: 9.5

8.6

Ease of Admin

Average: 9.3

8.9

HubSpot Service Hub

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

51%

Information Technology and Services

27%

Marketing and Advertising

12%

Financial Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.5

8.8

Ease of Doing Business With

Average: 9.6

9.0

Ease of Setup

Average: 9.4

8.8

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.3

8.8

Breakout

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

64%

Information Technology and Services

18%

Consumer Services

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.5

10.0

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

10.0

#10

Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

46%

Computer Software

35%

Financial Services

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.1

Meets Requirements

Average: 9.5

8.9

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 9.4

9.0

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.3

9.2

#11

Keyspider

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

73%

Computer Software

18%

Commercial Real Estate

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.5

10.0

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

10.0

#12

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

30%

Information Technology and Services

30%

Health, Wellness and Fitness

20%

Consumer Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.5

10.0

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

10.0

#13

Twixor

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

36%

Information Technology and Services

29%

Events Services

25%

Banking

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.3

9.5

#14

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

50%

Consumer Services

20%

Apparel & Fashion

16%

Furniture

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.4

9.3

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 9.3

9.4

#15

Capacity

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

50%

Consumer Services

21%

Computer Software

14%

Health, Wellness and Fitness

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.4

9.8

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.8

#16

DeepConverse

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

43%

Electrical/Electronic Manufacturing

29%

Hospital & Health Care

14%

Information Technology and Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.4

9.7

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

9.6

#17

Desku.io

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

67%

Consumer Goods

11%

Design

11%

Apparel & Fashion

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

9.1

#18

livepro Knowledge Management

Overall Satisfaction Score

Top Industries of Reviewers:

Government Administration

37%

Financial Services

30%

Insurance

19%

Medical Practice

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.4

9.8

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

8.7

#19

Glia

Overall Satisfaction Score

Top Industries of Reviewers:

Banking

48%

Financial Services

38%

Insurance

10%

Information Technology and Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.5

9.6

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.4

9.1

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

9.2

#20

EdCast MyGuide

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

50%

E-Learning

21%

Telecommunications

14%

Computer Software

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.7