Best Desktop as a Service (DaaS) Providers

What are the common features of DaaS providers?

What types of DaaS exist?

What are the benefits of DaaS providers?

Who uses DaaS providers?

Many organizations and individuals utilize DaaS providers for various reasons. Below are some key use cases.

Businesses of all sizes

• Startups and small businesses: DaaS eliminates the need for upfront hardware investments, making it ideal for budget-conscious companies.
• Large enterprises: Users can easily scale to accommodate large workforces and cloud desktops, facilitating remote initiatives with DaaS.
• Branch offices and subsidiaries: Provides secure, standardized desktops for remote locations.

Industry-specific users

• Education: Offers secure, managed desktops and computer labs for schools and universities.
• Healthcare: Facilitates secure access to patient data and applications for healthcare professionals.
• Finance: Ensures robust security and compliance for financial data and applications.
• Software development: Provides developers access to specific environments and tools for project work.

Individual users

• Remote workers: Enables data security and productive work with internet access regardless of geographical location.
• Students and educators: Offers access to specific software and learning environments from any device.
• Professionals with specialized needs: Facilitates access to high-performance virtual desktops for demanding workloads.

DaaS providers pricing

DaaS prices vary depending on several factors, making it a bit tricky to give a one-size-fits-all answer. It is critical to consider the different aspects of DaaS pricing models, which can vary between $40 and $250 per user. Below is a breakdown of key factors influencing DaaS pricing.

Provider and solution

Each desktop service provider has tiered pricing plans with varying features and functionalities. Some top DaaS providers include Citrix DaaS, Amazon WorkSpaces, V2 Cloud, Azure Virtual Desktop, etc.

DaaS can either be a managed or unmanaged service. Therefore, it is also vital to note that managed DaaS includes setup, monitoring, and maintenance, which ends up costing more than unmanaged options, which require management of technical aspects.

Configuration

More powerful hardware incurs higher costs. Additionally, storage requirements directly impact pricing. Considering data requirements and choosing plans with appropriate storage options is vital.

Users and usage

Pricing is usually billed per user per month, so the number of users directly affects the overall cost. Some providers offer discounts for long-term commitments or larger user volumes.

Furthermore, backups, disaster recovery, security enhancements, and application licensing can add extra costs. Some providers offer bundle deals or custom quotes for specific needs.

Challenges with DaaS providers

• Security and privacy: DaaS hosts all user data and virtual apps in the cloud, raising concerns about data breaches, illegal access, and compliance with data privacy rules. To secure their data, organizations must carefully examine the security posture of their DaaS provider and apply rigorous security procedures.
• Storage: While DaaS benefits firms with a few distant users or a temporary location, VDI favors organizations with significant clusters of users linked via a local LAN and a VDI host server. Most businesses use both models to get the best of both worlds. However, this fusion introduces additional storage issues since cloud users must be connected to the local data center infrastructure to retrieve file data, which becomes challenging. 
• Network bandwidth and latency: To provide a seamless user experience, DaaS relies on a steady and high-bandwidth internet connection. Periodic latency difficulties hinder network performance; this is particularly pertinent for firms that use high-end graphical applications and streaming media. At the same time, there is no offline access, so users must always be linked to the internet. DaaS performance concerns may occur in organizations with limited bandwidth or unstable internet access. To achieve the best performance for DaaS users, careful network planning and testing are required.
• Lack of control and customization: Enterprises have less control over the underlying infrastructure and software with DaaS when opposed to on-premises installations. This may limit their capacity to tailor desktops and programs to individual requirements. Organizations must select a DaaS supplier with adequate flexibility and customization choices to match their needs.
• Licensing complexities: Software licensing for DaaS can be complicated and expensive, especially for enterprises with many users or unique software requirements. Evaluating license choices and negotiating with providers is critical to minimize unforeseen expenditures for desktop virtualization.
• Business continuity and disaster recovery: DaaS depends on the cloud provider's available infrastructure. Organizations must have a comprehensive business continuity and disaster recovery plan to provide ongoing access to PCs and apps during outages or service interruptions. Selecting a DaaS supplier with a proven track record of uptime and disaster recovery services is critical.

Which companies should buy DaaS providers?

Determining which companies should buy DaaS providers involves analyzing specific needs and potential synergies. Companies that could benefit from buying DaaS providers include the following.

• Large cloud service providers (CSPs): Integrating DaaS offerings into CSPs' existing portfolio strengthens their cloud ecosystem, expanding their value proposition and attracting customers seeking comprehensive solutions. Additionally, niche CSPs focusing on specific industries can benefit from DaaS to add data-driven functionalities to their existing offerings, enhancing their value to customers in their target markets.
• Managed service providers (MSPs): DaaS facilitates a shift to cloud-based desktops, reducing IT burden, maintenance costs, and hardware refresh cycles. Integrating DaaS into their portfolio allows MSPs to offer comprehensive IT solutions, catering to businesses seeking a one-stop shop for managed services and desktop management.
• Security software providers: DaaS providers often have robust security and compliance frameworks, simplifying regulatory adherence for their clients. Purchasing DaaS providers might provide developers and administrators access to a more extensive user base and important data for creating or improving security solutions designed for cloud workspaces.
• Venture capital (VC) firms: Investing in promising DaaS startups offering unique features or targeting specific niches could offer high-growth potential for VC firms.

Beyond acquisitions, companies can also consider strategic partnerships with DaaS providers instead of purchasing them. This approach allows them to access DaaS services without the full financial commitment and complexity of an acquisition.

How to choose DaaS providers

To achieve a smooth transition and a successful cloud-based workspace, migration to DaaS involves thorough preparation and evaluation. Below is a step-by-step approach to choosing the best DaaS provider.

Identify business needs and priorities

The initial step is understanding the business's information technology infrastructure, including software, applications, and operating systems. It's vital to consider how personnel engage with a user's systems and data to identify the essential functionalities their DaaS platform should possess. Work styles, protocols, and technological requirements will all significantly influence the choice. 

Consider the following:

• Determine the number of users requiring DaaS access.
• Consider the range of devices employees access desktops from (laptops, tablets, thin clients).
• Identify the critical applications and tools needed in the DaaS environment.
• Assess the data sensitivity level of workflows and required security measures.
• Define the budget limitations per user/month for DaaS subscriptions.

Choose the necessary technology and features

It's essential to ensure the DaaS provider provides a modern, cloud-based infrastructure and focuses on end-user experience. Invest time in researching the prospective partner's reputation and speaking with previous clients to determine their level of satisfaction. Consider the level of expertise each vendor possesses in governance, scaling, upgrading, and automation.

It is vital to look at: 

• The provider's infrastructure capacity to handle the current workload and potential future business growth.
• Data centers that are geographically close to users for optimal performance and latency reduction.
• The provider’s disaster recovery plan, security protocols, and data protection measures to minimize downtime in case of unforeseen events.

When operating in a highly regulated industry, verifying that the DaaS solution can effectively assist the business in fulfilling all compliance obligations is crucial. Furthermore, it should be possible for the DaaS solution to fulfill all internal and external audit prerequisites. 

Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list.

Review vendor vision, roadmap, viability, and support

Discuss the necessary steps and phases of implementation to deploy their solutions with prospective DaaS providers. Suppose an organization transitions from an internally managed VDI solution to a new DaaS provider or vendor. In that case, they must determine whether and for how long current users will be interrupted during the migration. Users should not be obligated to perform tasks such as installing software or downloading extensions.  

A DaaS platform is often ideal for businesses looking to rapidly scale up or down in response to seasonal or peak demand. Collaborating with a DaaS provider can facilitate adding virtual connectivity and removing devices from the system after the finish of peak periods. 

While ensuring that the prospective provider possesses a vision for future DaaS development that aligns with the buyer's long-term needs is vital, evaluating the provider's support infrastructure, including availability, response times, and available channels, is just as necessary. Choose a provider with a proven history of success in the DaaS market.

Evaluate the deployment and purchasing model

It's vital to ensure that the DaaS solution of choice is simple and straightforward. An important benefit of a fully managed DaaS platform is that concerns regarding the system, applications, or user interfaces are eliminated. 

Customers, employees, and anyone accessing the user's system will appreciate an intuitive and user-friendly interface. Considering the likelihood that the number of users will fluctuate by day and time, it's crucial to determine whether the agreement includes elasticity to prevent the user from paying for unused resources.  

Despite the significant advantage of DaaS in terms of off-site administration, the ability of the user's IT team to integrate cloud monitoring with pre-existing platforms remains crucial. Users must ascertain whether the potential partner can facilitate the integration of alerts and data for their organization, thereby granting IT teams comprehensive visibility. 

Final decision

Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision. 

Buyers can explore different service tiers the provider offers and select the one that best meets their required features and level of support. Before purchasing, buyers must consider pricing models, remote access, contract terms, service level agreements (SLA), and deployment options.

Remember that selecting a suitable DaaS provider is an essential choice that affects the security, productivity, and overall experience of the buyer's organization's cloud-based workspace. Prioritize specific requirements, conduct adequate research, and take time to ensure a successful DaaS implementation.

DaaS Solutions trends

Edge computing

Edge computing is a distributed computing concept that shifts processing power closer to the data source. This is becoming increasingly crucial for DaaS since it can assist in performance and latency reduction. More DaaS providers are looking to provide edge computing capabilities, making DaaS a more realistic alternative for latency-sensitive data applications.

Cloud integration

DaaS is not a standalone approach. It works best with other cloud services like identity and access management, disaster recovery, and data analytics. DaaS providers are making it more straightforward for clients to combine their DaaS solutions with cloud services like Google Cloud and Horizon Cloud, resulting in a smoother and more efficient IT environment.

Specialized DaaS offerings

Traditionally, most DaaS services were one-size-fits-all. However, as the industry matures and digital workspaces broaden post-pandemic, there is an increase in specialized DaaS services customized to the unique demands of various sectors and verticals. 

Moreover, with the integration of artificial intelligence (AI), DaaS providers can deliver personalized experiences, reduce downtime, and increase productivity. Specialized DaaS services are available for healthcare, banking, education, and many other industries.

Sustainability 

In the present-day business landscape, where sustainability is a significant concern, DaaS providers are placing a greater emphasis on mitigating their ecological footprint. DaaS contributes inherently to sustainability initiatives by reducing hardware waste and energy consumption. 

DaaS minimizes the environmental impact linked to conventional desktop infrastructure by centralizing computational resources and operating virtual desktops on energy-efficient data centers. Additionally, DaaS providers are strengthening their commitment to sustainability by investigating renewable energy sources to power their data centers. 

Software and services related to DaaS Providers

• VDI software: VDI software is a technology that allows users to host virtual desktops on a central server and deliver them to end users over a network. It provides and manages virtual desktops hosted on-premises or in the cloud. Instead of desktop hardware, these desktops operate on virtual machines hosted on servers in a data center. VDI software enables users to manage and control operating systems in a data center and remotely host workstations.
• Cloud platform as a service (PaaS): PaaS is a computing architecture that gives users access to an entire cloud environment for development and deployment. PaaS aims to consolidate cloud application development and management while offering an extensive overview of cloud platforms. PaaS is used by businesses to outsource data storage, cloud security features, database creation, and hosting. PaaS clouds are also frequently used as scalable platforms for developing new apps or bringing existing ones to a broader audience. 
• Infrastructure as a service (IaaS): IaaS is a cloud computing concept in which IT infrastructure is outsourced. IaaS providers buy and operate expensive physical computer resources in exchange for various cloud services. Companies primarily rent the processing capacity of the provider to virtualize servers, store data, and facilitate network traffic. IaaS products enable organizations to develop and use virtual hardware tools without buying, constructing, or hosting them.