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Best Utilities’ Customer Information System (CIS)

Neya Kumaresan
NK
Researched and written by Neya Kumaresan

The new generation of utilities’ customer information system (CIS) delivers more agile CIS, as opposed to legacy CIS, to better meet the needs of the modern consumer, optimize customer relationships, and provide flexible billing and invoicing capabilities.

To qualify for inclusion in the Utilities (CIS) category, a product must:

Track customer use of electric, water, or gas
Gather customer information
Address utility meter-to-cash (M2C) processes
Offer customizable, or easy-to-update, means of collecting payment
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Best Utilities’ Customer Information System (CIS) At A Glance

Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
89 Listings in Utilities’ Customer Information System (CIS) Available
(15)4.6 out of 5
View top Consulting Services for Oracle Utilities Customer Care and Billing Solutions
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Serve all your customers with an integrated platform from meter to customer. Available on premises and in the cloud, our powerful solutions help you deliver service excellence, reduce cost-to-serve, a

    Users
    No information available
    Industries
    • Utilities
    Market Segment
    • 53% Mid-Market
    • 33% Enterprise
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Oracle
    Year Founded
    1977
    HQ Location
    Austin, TX
    Twitter
    @Oracle
    828,421 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    203,094 employees on LinkedIn®
    Ownership
    NYSE:ORCL
Product Description
How are these determined?Information
This description is provided by the seller.

Serve all your customers with an integrated platform from meter to customer. Available on premises and in the cloud, our powerful solutions help you deliver service excellence, reduce cost-to-serve, a

Users
No information available
Industries
  • Utilities
Market Segment
  • 53% Mid-Market
  • 33% Enterprise
Seller Details
Seller
Oracle
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
828,421 Twitter followers
LinkedIn® Page
www.linkedin.com
203,094 employees on LinkedIn®
Ownership
NYSE:ORCL
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smartflex is Open’s all-in-one cloud-based Customer Information System (CIS) and billing platform for electric, gas, and water utilities. At its core it delivers powerful CIS capabilities complemented

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 92% Enterprise
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Smartflex Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    9
    Ease of Use
    5
    Features
    5
    Productivity Improvement
    5
    Solutions
    5
    Cons
    Integration Issues
    2
    Performance Issues
    2
    Slow Performance
    2
    Complexity
    1
    Lack of Knowledge
    1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1987
    HQ Location
    Coral Gables, Florida
    Twitter
    @OpenIntlco
    1,193 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    395 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Smartflex is Open’s all-in-one cloud-based Customer Information System (CIS) and billing platform for electric, gas, and water utilities. At its core it delivers powerful CIS capabilities complemented

Users
No information available
Industries
No information available
Market Segment
  • 92% Enterprise
  • 8% Mid-Market
Smartflex Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
9
Ease of Use
5
Features
5
Productivity Improvement
5
Solutions
5
Cons
Integration Issues
2
Performance Issues
2
Slow Performance
2
Complexity
1
Lack of Knowledge
1
Seller Details
Year Founded
1987
HQ Location
Coral Gables, Florida
Twitter
@OpenIntlco
1,193 Twitter followers
LinkedIn® Page
www.linkedin.com
395 employees on LinkedIn®

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(4)4.8 out of 5
View top Consulting Services for Salesforce Energy and Utilities Cloud
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Energy and Utilities Cloud provides an enterprise-grade contact center and digital transformation platform, including advanced pricing, sales, and offer management for both your B2B and B2C

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Enterprise
    • 25% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    584,802 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84,574 employees on LinkedIn®
    Ownership
    NYSE:CRM
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Energy and Utilities Cloud provides an enterprise-grade contact center and digital transformation platform, including advanced pricing, sales, and offer management for both your B2B and B2C

Users
No information available
Industries
No information available
Market Segment
  • 75% Enterprise
  • 25% Small-Business
Seller Details
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,802 Twitter followers
LinkedIn® Page
www.linkedin.com
84,574 employees on LinkedIn®
Ownership
NYSE:CRM
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PayIt is the leading digital payments and resident engagement platform for state and local government organizations across North America. Our SOC 2-certified, AWS government cloud-based solution helps

    Users
    No information available
    Industries
    • Government Administration
    Market Segment
    • 71% Mid-Market
    • 29% Enterprise
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PayIt
    HQ Location
    Kansas City, US
    Twitter
    @payitgov
    845 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    241 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PayIt is the leading digital payments and resident engagement platform for state and local government organizations across North America. Our SOC 2-certified, AWS government cloud-based solution helps

Users
No information available
Industries
  • Government Administration
Market Segment
  • 71% Mid-Market
  • 29% Enterprise
Seller Details
Seller
PayIt
HQ Location
Kansas City, US
Twitter
@payitgov
845 Twitter followers
LinkedIn® Page
www.linkedin.com
241 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Imagine managing your community’s electricity, gas, or water supply with outdated, cumbersome tools that feel like relics from the past. At Bynry, we are transforming how small and mid-sized utility c

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Enterprise
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Bynry
    Year Founded
    2016
    HQ Location
    Highlands, US
    LinkedIn® Page
    www.linkedin.com
    51 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Imagine managing your community’s electricity, gas, or water supply with outdated, cumbersome tools that feel like relics from the past. At Bynry, we are transforming how small and mid-sized utility c

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Enterprise
Seller Details
Seller
Bynry
Year Founded
2016
HQ Location
Highlands, US
LinkedIn® Page
www.linkedin.com
51 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Our TrueBill utility billing software provides a browser-based CIS/Utility Billing solution based upon the most current Microsoft platforms.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2005
    HQ Location
    Loomis CA 95650, US
    Twitter
    @TruePtSolutions
    10 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Our TrueBill utility billing software provides a browser-based CIS/Utility Billing solution based upon the most current Microsoft platforms.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Seller Details
Year Founded
2005
HQ Location
Loomis CA 95650, US
Twitter
@TruePtSolutions
10 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubCX is a powerful tool for utilities focused on core business requirements for metering and revenue management, supporting B2B transactions, and complying with industry obligations.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Enterprise
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1971
    HQ Location
    Carlton, Victoria, Australia
    Twitter
    @Hansen_Tech
    597 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,647 employees on LinkedIn®
    Ownership
    ASX: HSN
Product Description
How are these determined?Information
This description is provided by the seller.

HubCX is a powerful tool for utilities focused on core business requirements for metering and revenue management, supporting B2B transactions, and complying with industry obligations.

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Enterprise
Seller Details
Year Founded
1971
HQ Location
Carlton, Victoria, Australia
Twitter
@Hansen_Tech
597 Twitter followers
LinkedIn® Page
www.linkedin.com
1,647 employees on LinkedIn®
Ownership
ASX: HSN
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Logics is a utility billing and financial solutions software company.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Logics is a utility billing and financial solutions software company.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Seller Details
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
(3)4.0 out of 5
View top Consulting Services for Oracle Utilities Opower Energy Efficiency
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Create personalized, dynamic experiences that elevate customer satisfaction and boost program participation with Oracle Utilities Opower Energy Efficiency Cloud Service.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Oracle
    Year Founded
    1977
    HQ Location
    Austin, TX
    Twitter
    @Oracle
    828,421 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    203,094 employees on LinkedIn®
    Ownership
    NYSE:ORCL
Product Description
How are these determined?Information
This description is provided by the seller.

Create personalized, dynamic experiences that elevate customer satisfaction and boost program participation with Oracle Utilities Opower Energy Efficiency Cloud Service.

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Seller Details
Seller
Oracle
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
828,421 Twitter followers
LinkedIn® Page
www.linkedin.com
203,094 employees on LinkedIn®
Ownership
NYSE:ORCL
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drive profitability and customer loyalty by establishing a 360-degree view of customers and delivering personalized offers at each moment of the decision making process. Listen and interact with your

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 50% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SAP
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    300,266 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    135,108 employees on LinkedIn®
    Ownership
    NYSE:SAP
Product Description
How are these determined?Information
This description is provided by the seller.

Drive profitability and customer loyalty by establishing a 360-degree view of customers and delivering personalized offers at each moment of the decision making process. Listen and interact with your

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 50% Small-Business
Seller Details
Seller
SAP
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
300,266 Twitter followers
LinkedIn® Page
www.linkedin.com
135,108 employees on LinkedIn®
Ownership
NYSE:SAP
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The software is scalable and used by organizations with as few as 10 employees to as many as 2,500. All software applications are located within a single point of access by using your choice of a web

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ADG
    Year Founded
    1983
    HQ Location
    Greenwood Village, US
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The software is scalable and used by organizations with as few as 10 employees to as many as 2,500. All software applications are located within a single point of access by using your choice of a web

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Seller Details
Seller
ADG
Year Founded
1983
HQ Location
Greenwood Village, US
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BillMaster is a CIS, billing and management program which includes service orders, meter maintenance history and scheduling in addition to the CRM and billing process.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Data West
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BillMaster is a CIS, billing and management program which includes service orders, meter maintenance history and scheduling in addition to the CRM and billing process.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Seller Details
Seller
Data West
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customer Information Systems' solution features a sophisticated and comprehensive Billing module, providing support for base rate charges, consumption readings, and demand reading. Billing for multipl

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1983
    HQ Location
    Burnaby, CA
    Twitter
    @CayentaSoftware
    133 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customer Information Systems' solution features a sophisticated and comprehensive Billing module, providing support for base rate charges, consumption readings, and demand reading. Billing for multipl

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Seller Details
Year Founded
1983
HQ Location
Burnaby, CA
Twitter
@CayentaSoftware
133 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
(1)4.0 out of 5
View top Consulting Services for Oracle Utilities Opower Digital Self Service
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Use Oracle Utilities Opower Digital Self Service Cloud Service to create world-class web and mobile experiences for your customers that motivate self-service.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Oracle
    Year Founded
    1977
    HQ Location
    Austin, TX
    Twitter
    @Oracle
    828,421 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    203,094 employees on LinkedIn®
    Ownership
    NYSE:ORCL
Product Description
How are these determined?Information
This description is provided by the seller.

Use Oracle Utilities Opower Digital Self Service Cloud Service to create world-class web and mobile experiences for your customers that motivate self-service.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Seller Details
Seller
Oracle
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
828,421 Twitter followers
LinkedIn® Page
www.linkedin.com
203,094 employees on LinkedIn®
Ownership
NYSE:ORCL
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PowerManager Plus is a user-friendly municipal utility and business software, including utility billing and other programs.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Lincoln, Nebraska, United States
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PowerManager Plus is a user-friendly municipal utility and business software, including utility billing and other programs.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Seller Details
HQ Location
Lincoln, Nebraska, United States
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®