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PayIt Reviews & Product Details

PayIt Product Details

PayIt is the leading digital payments and resident engagement platform for state and local government organizations across North America. Our SOC 2-certified, AWS government cloud-based solution helps agencies collect revenue faster, operate more efficiently, and improve the resident experience. With an intuitive, all-in-one platform, PayIt increases digital adoption, simplifies financial management, and provides real-time visibility into revenue collection. Seamless integrations with tax, utilities, courts, DMV, and other agency systems ensure easy implementation and improved operational efficiency, all with no upfront costs. Government agencies choose PayIt because its solution: (1) Increases digital adoption: A resident-friendly interface makes transactions simple, leading to higher participation and reduced delinquency; (2) Simplifies reconciliation: Automated reporting, real-time insights, and a centralized transaction hub replace time-consuming manual processes; (3) Easily integrates with existing agency systems, adapting to the agency business rules and financial workflows; (4) Drives long-term success: PayIt partners with agencies to maximize adoption, engagement, and operational impact, without costly change orders.

Seller

PayIt

Discussions

PayIt Community

Languages Supported

English, French, Spanish

Product Description

PayIt is bringing government agencies and people closer together through our award-winning, digital platform. PayIt allows state and local agencies to consolidate hundreds of services into one connected experience. This innovative approach modernizes how constituents interact with government and allows offices to increase efficiency, streamline the citizen experience and drive down operational costs.

Overview by

Nadia Davis

<strong>Your customers</strong> are talking about <strong>you</strong>.

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PayIt Media

The GovWallet is optimized for government transactions – securely storing payment methods plus official documentation such as licenses and property information, making it easy for residents to access documents required to apply for and renew services.

The PayIt platform is a proven public utilities software solution that helps local governments reduce payment delinquency, improve communication flow and free up time for reinvestment in aspirational projects.

Citizens can use their preferred device to pay tickets and citations and securely store receipts.

PayIt allows agencies of any size to consolidate their property tax processes and payments into one platform. Residents can search and link their properties, pay home and vehicle property taxes, set up payment methods and more.

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Pat O.

Assistant Collector

Mid-Market (51-1000 emp.)

4/22/2022

"PayIt"

5/5

What do you like best about PayIt?

It was great to be able to offer these services to our customers and lesson the manpower to process the payments

Our office and the PayIt staff are always working to improve the customer's experience

I think the team we are working with is great, they are always open to ideas and making suggestions to us so that we as a team are always improving the customers' experience Review collected by and hosted on G2.com.

What do you dislike about PayIt?

PayIt employees work really hard to troubleshoot any issues

There is nothing I dislike about PayIt, the only issue I have is it sometimes takes a while for them to find the problem.

But when they find the problem they fix it and look for ways to prevent it from happening again Review collected by and hosted on G2.com.

ET

Elliott T.

Assistant Tax Collector

Enterprise (> 1000 emp.)

4/21/2022

"Switching to Payit made an immediate impact"

5/5

What do you like best about PayIt?

Ease of use

Reasonably priced for constituents

Real-time payment posting Review collected by and hosted on G2.com.

What do you dislike about PayIt?

Lack of detailed reporting functionality Review collected by and hosted on G2.com.

Recommendations to others considering PayIt:

Guilford County was the second tax department in North Carolina local government to implement the Payit platform. We have realized an immediate positive impact on the revenue side and we find the team at Payit very willing to make enhancements to the product to meet our needs. Review collected by and hosted on G2.com.

What problems is PayIt solving and how is that benefiting you?

Interface between Payit and our Billing & Collection system to properly allocate certain types of bills

Immediate and significant increase in online & ivr revenue Review collected by and hosted on G2.com.

AG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

8/25/2021

"great partner to have"

5/5

What do you like best about PayIt?

How flexible they are with their platform, how easy it is to use their service, and their assembled team is phenomenal. Review collected by and hosted on G2.com.

What do you dislike about PayIt?

Not much; I mean, we had partnered with Payit in 2016 when they had only handful of clients and some of the early growing pains were related to that but overall I'm really happy with their support and services. Review collected by and hosted on G2.com.

Recommendations to others considering PayIt:

This platform is something we like and overall recommend to other agencies looking for a payment processor that's more than just a payment processor. Review collected by and hosted on G2.com.

What problems is PayIt solving and how is that benefiting you?

The main problem we wanted to solve was the ability to reach our customers in the mobile world, but that quickly expanded into regular web payments, ACH transactions, IVR, etc. We have increased Payit transactions by 98% year over year by adding more services, more payment types, and different avenues to pay (IVR, for example). We are continuing to expand our offerings and added Earnings Tax to Payit platform. Review collected by and hosted on G2.com.

AG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

5/18/2022

"Useful Product and Responsive Customer Service"

5/5

What do you like best about PayIt?

The PayIt application is easy for our customers to use. The company has been responsive to our needs and helped us find solutions to assist our customers more efficiently. Review collected by and hosted on G2.com.

What do you dislike about PayIt?

We asked for some added features and believed that they were available, but due to programming challenges, they were not part of the roll out in phase one. PayIt has been working on these features, and we are hopeful they will be available later in the year. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/21/2022

"PayIt integration with county tax software"

5/5

What do you like best about PayIt?

Competent, responsive, and friendly team from implemenation to support. User experience is great. Chatbot is nice. Reporting and admin tools are decent. Review collected by and hosted on G2.com.

What do you dislike about PayIt?

Implementation and support of Point of Sale devices in the Collections office was bumpier than expected. Sometimes there is confusion when we submit a help request on a customer's behalf. Review collected by and hosted on G2.com.

RM

Rachel M.

Assistant Collector of Revenue

Mid-Market (51-1000 emp.)

5/21/2021

"Comprehensive solution with a side of excellent customer/client service"

5/5

What do you like best about PayIt?

PayIt has helped our office to bring more digital services to our residents. We wanted to enhance our online presence for a while, but the service we had before them wasn't cutting it. PayIt took our wishlist and made it a reality. They did it quickly, and they did it professionally. They are hands-on and keep you up to date every step of the process. Working with PayIt we quickly offered an omnichannel payment solution to our users, increasing collections and user satisfaction. Review collected by and hosted on G2.com.

What do you dislike about PayIt?

It is hard to come up with a dislike for PayIt. We have a great relationship with them, and they continuously work with us to develop and expand our product. Review collected by and hosted on G2.com.

What problems is PayIt solving and how is that benefiting you?

PayIt has allowed us to bring a payment app, IVR, and an updated payment website to the City of St. Louis. Residents can pay their taxes, water, and refuse bills all in one place. This service has cut down on our manual processing of payments, reduced the number of calls we get about account status, saved us time and materials, and has helped increase collections. With PayIt bill notifications, our users receive bill data before they even get a paper bill in the mail. They are paying faster, and this allows us to disburse funds to city departments without delay. PayIt helps us to evolve with customer needs, especially when we were able to launch an online express payment page when our building closed from the pandemic. Review collected by and hosted on G2.com.

DB

Debbie B.

Area Manager of Innovation

Enterprise (> 1000 emp.)

5/7/2021

"Cabarrus County North Carolina MyCabCo powered by payit"

5/5

What do you like best about PayIt?

• Reduce processing fees for Cabarrus County constituents

• Simple, easy to use digital interface for a 5-star customer experience

• Secure online payments with real-time API update of the system of record

• Satisfying reporting and reconciliation process for the finance department

• Accept property tax payments via web/mobile app and at the Point-of-Sale

•Citizen digital wallet

•Ability to schedule payments

•Ability to make partial payments Review collected by and hosted on G2.com.

What do you dislike about PayIt?

•Limited ability to customize point-of-sale paper reciept Review collected by and hosted on G2.com.

Recommendations to others considering PayIt:

Ask questions, describe your vision, and the payit team will work with you to create and implement solutions that exceed your expectations. Review collected by and hosted on G2.com.

What problems is PayIt solving and how is that benefiting you?

•system of record is updated immediately, eliminating delayed batch process update

•added shopping cart feature

•secure point-of-sale counter payments

•device-agnostic contactless payment platform Review collected by and hosted on G2.com.

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