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Compare Atera and Datto RMM 
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At a Glance
Market Segments
Small-Business (59.8% of reviews)
Small-Business (62.8% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(880)4.6 out of 5
Market Segments
Small-Business (59.8% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansDatto RMM
Star Rating
(707)4.5 out of 5
Market Segments
Small-Business (62.8% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Atera excels in ease of use with a score of 9.2, while Datto RMM trails slightly behind at 8.8. Reviewers mention that Atera's intuitive interface makes it simple for small businesses to navigate and manage their IT needs effectively.
- Reviewers mention that Atera offers a free trial, which is a significant advantage for small businesses looking to test the software before committing. In contrast, Datto RMM does not provide a free trial, which may deter potential users from exploring its features.
- Users on G2 highlight Atera's superior quality of support, scoring 9.0 compared to Datto RMM's 8.4. Reviewers say that Atera's support team is responsive and knowledgeable, making it easier for users to resolve issues quickly.
- Reviewers mention that both Atera and Datto RMM have the same score of 8.9 for meeting requirements, indicating that both products effectively fulfill the needs of their users. However, Atera's higher ease of setup score (9.1 vs. 8.7) suggests that users find it easier to get started with Atera.
- Users report that Atera shines in remote access capabilities, scoring 9.1, while Datto RMM scores 8.8. Reviewers mention that Atera's remote access features are robust, allowing for seamless connections and management of devices from anywhere.
- G2 users highlight Atera's strong performance in remote monitoring with a score of 9.0, compared to Datto RMM's 9.2. While both products are effective, users say that Atera's monitoring tools are user-friendly and provide comprehensive insights into system performance.
Pricing
Entry-Level Pricing
Datto RMM
No pricing availableFree Trial
Atera
Free Trial is available
Datto RMM
Free Trial is available
Ratings
Meets Requirements
8.9
784
8.9
639
Ease of Use
9.2
799
8.9
682
Ease of Setup
9.1
653
8.8
591
Ease of Admin
9.0
556
8.9
491
Quality of Support
9.0
746
8.4
577
Has the product been a good partner in doing business?
9.2
549
9.0
465
Product Direction (% positive)
9.4
773
9.2
637
Features by Category
Ticket and Case Management
8.6
276
Not enough data
8.5
276
Not enough data
8.4
275
Not enough data
8.2
269
Not enough data
8.2
262
Not enough data
8.2
269
Not enough data
8.1
269
Not enough data
8.1
264
Not enough data
Generative AI
7.0
215
Not enough data
7.1
217
Not enough data
Agentic AI - Help Desk
6.7
12
Not enough data
6.8
12
Not enough data
7.2
12
Not enough data
Communication Channels
8.2
265
Not enough data
8.6
265
Not enough data
8.0
259
Not enough data
6.2
248
Not enough data
6.0
245
Not enough data
Platform
7.1
266
Not enough data
7.7
276
Not enough data
8.4
274
Not enough data
8.0
276
Not enough data
8.2
278
Not enough data
8.5
275
Not enough data
Administration
8.0
145
Not enough data
8.4
148
Not enough data
8.7
150
Not enough data
Service Desk
8.6
145
Not enough data
8.3
146
Not enough data
8.3
145
Not enough data
Management
8.6
141
Not enough data
8.9
141
Not enough data
8.7
139
Not enough data
8.4
139
Not enough data
8.1
135
Not enough data
Functionality
8.4
143
Not enough data
8.5
140
Not enough data
8.8
142
Not enough data
8.7
140
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
6.5
12
Not enough data
5.7
12
Not enough data
5.7
12
Not enough data
6.0
12
Not enough data
6.7
12
Not enough data
6.3
12
Not enough data
6.5
11
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
528
|
Verified
9.1
535
7.9
26
8.2
21
7.3
26
7.3
20
Monitoring and Management
9.1
526
|
Verified
9.2
534
8.2
497
|
Verified
8.4
525
8.3
493
|
Verified
8.4
521
8.6
523
|
Verified
8.6
525
8.2
28
7.9
20
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.1
27
8.4
21
Service Management
9.1
521
|
Verified
8.8
523
8.0
27
7.7
21
7.5
27
6.3
21
Agentic AI - Remote Monitoring & Management (RMM)
6.7
32
6.1
19
6.7
32
5.7
19
6.9
31
6.7
20
6.7
32
6.1
19
6.9
31
5.6
18
6.4
32
5.5
18
6.5
32
5.6
19
Scope
6.7
22
Not enough data
7.9
24
Not enough data
Security
7.8
24
Not enough data
7.2
22
Not enough data
5.5
20
Not enough data
Management
8.0
22
Not enough data
7.4
20
Not enough data
7.3
20
Not enough data
7.9
20
Not enough data
5.6
19
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
267
Not enough data
8.9
272
Not enough data
8.2
259
Not enough data
8.6
248
Not enough data
Monitoring - Network Monitoring
7.8
20
Not enough data
8.2
20
Not enough data
8.4
19
Not enough data
Management
8.3
245
Not enough data
8.3
246
Not enough data
7.9
234
Not enough data
Analytics - Network Monitoring
7.3
20
Not enough data
7.0
20
Not enough data
Security - Network Monitoring
7.8
20
Not enough data
7.3
20
Not enough data
7.6
19
Not enough data
Network Performance - Network Monitoring
7.3
20
Not enough data
7.3
20
Not enough data
AI Automation - Network Monitoring
6.5
19
Not enough data
6.4
19
Not enough data
6.1
19
Not enough data
Agentic AI - Network Monitoring
6.0
14
Not enough data
6.0
14
Not enough data
6.0
14
Not enough data
5.6
14
Not enough data
5.6
14
Not enough data
5.7
14
Not enough data
5.8
14
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
206
Not enough data
8.7
199
Not enough data
7.7
191
Not enough data
7.0
187
Not enough data
7.8
196
Not enough data
Generative AI
7.0
177
Not enough data
7.0
174
Not enough data
Agentic AI - IT Asset Management
6.7
13
Not enough data
6.2
13
Not enough data
6.5
13
Not enough data
5.6
13
Not enough data
6.1
12
Not enough data
6.2
13
Not enough data
5.8
13
Not enough data
Management
8.7
200
Not enough data
8.0
190
Not enough data
7.5
188
Not enough data
7.9
195
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
415
8.7
470
8.3
412
8.3
472
7.2
359
7.2
454
8.9
415
8.5
464
8.1
398
8.5
459
8.2
416
8.6
467
Maintenance
8.9
417
9.1
468
7.8
367
7.1
443
Communication
Feature Not Available
8.0
456
5.9
341
6.0
430
6.0
334
5.9
427
6.8
345
6.5
430
Security
7.7
357
7.8
437
7.9
365
8.1
445
Device Support
7.3
366
6.0
435
8.2
371
7.6
443
8.1
369
7.7
444
Performance
8.2
402
8.2
453
Generative AI
7.1
267
7.0
262
Automation - AI IT Agents
6.7
5
Not enough data
7.0
5
Not enough data
Autonomy - AI IT Agents
6.7
5
Not enough data
6.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
IT Ticket Management - AI IT Agents
6.7
5
Not enough data
6.0
5
Not enough data
5.7
5
Not enough data
4.7
5
Not enough data
5.7
5
Not enough data
IT Support Automation - AI IT Agents
6.3
5
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
6.3
5
Not enough data
Generative AI - Autonomous Endpoint Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.3
194
Not enough data
8.4
196
Not enough data
8.7
190
Not enough data
8.1
195
Not enough data
8.0
188
Not enough data
Reporting
8.5
194
Not enough data
8.3
190
Not enough data
7.6
185
Not enough data
Access & Usability
7.2
192
Not enough data
8.4
187
Not enough data
7.9
185
Not enough data
8.2
182
Not enough data
Agentic AI - Service Desk
7.0
11
Not enough data
5.9
11
Not enough data
5.8
10
Not enough data
5.9
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.4
11
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.1
69
Not enough data
Platform
7.8
70
Not enough data
8.8
71
Not enough data
8.0
69
Not enough data
8.2
74
Not enough data
8.5
73
Not enough data
Security
8.2
73
Not enough data
8.9
73
Not enough data
7.2
72
Not enough data
8.1
71
Not enough data
8.0
69
Not enough data
Agentic AI - Enterprise IT Management
7.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and Datto RMM are categorized as Remote Monitoring & Management (RMM), Patch Management, Remote Support, and Endpoint Management
Unique Categories
Datto RMM has no unique categories
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.7%
Computer & Network Security
13.7%
Hospital & Health Care
3.2%
Manufacturing
3.0%
Consumer Services
2.8%
Other
45.6%
Information Technology and Services
44.0%
Computer & Network Security
24.2%
Computer Networking
2.3%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.2%
Most Helpful Reviews
Atera
Most Helpful Favorable Review
Paul M.
Verified User in Information Technology and Services
The cost is a big plus, but I do like how it has a full set of features and seems to be implementing new features at a regular pace. The new AI additions as well the community site have been a big plus. I have already used the tools to write scripts that...
Most Helpful Critical Review
Verified User in Information Technology and Services
There is no dark mode for atera, it would make life so much easier not having to download a external plugin
Datto RMM
Most Helpful Favorable Review
Verified User in Information Technology and Services
Great scripting support Solid remote control options Decent alerts Custom scripting
Most Helpful Critical Review
Jeremy Campbell 🦸♂️ A.
Verified User in Information Technology and Services
Contract Attachement Very Expensive Outdated UI
Paul M.
Verified User in Information Technology and Services
The cost is a big plus, but I do like how it has a full set of features and seems to be implementing new features at a regular pace. The new AI additions as well the community site have been a big plus. I have already used the tools to write scripts that...
Verified User in Information Technology and Services
Great scripting support Solid remote control options Decent alerts Custom scripting
Verified User in Information Technology and Services
There is no dark mode for atera, it would make life so much easier not having to download a external plugin
Jeremy Campbell 🦸♂️ A.
Verified User in Information Technology and Services
Contract Attachement Very Expensive Outdated UI
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
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