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Compare Front and Missive 
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At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (91.9% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free
Front
Star Rating
(2,362)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansMissive
Star Rating
(636)4.7 out of 5
Market Segments
Small-Business (91.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Front and Missive have a strong rating of 4.7, indicating overall satisfaction, but Front has a more extensive review base with 2,294 reviews compared to Missive's 577, suggesting a more established user experience.
- Reviewers mention that Missive shines in the small-business segment, with 93.2% of its reviews coming from this market, while Front has 49.3%, indicating that Missive may be more tailored to the needs of smaller organizations.
- Users on G2 highlight that Front's entry-level price of $25.00 is a barrier for some, while Missive's free tier allows users to explore its features without financial commitment, making it more accessible for startups and small teams.
- Reviewers say that Front excels in ease of use with a score of 9.1, particularly praising its email management features, while Missive, with a score of 8.8, is noted for its collaborative tools but may require a steeper learning curve for new users.
- Users report that Front's quality of support is rated at 9.1, with many mentioning responsive customer service, while Missive scores slightly higher at 9.3, with users appreciating its proactive support and helpful resources.
- G2 users mention that Front's advanced features like "Conversation Archiving" and "Team Inbox" are particularly beneficial for larger teams, while Missive's strengths lie in its "Gmail Integration" and "Mobile Application," which are favored by users who prioritize flexibility and mobile access.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Front
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
9.1
1,870
9.1
611
Ease of Use
9.1
1,886
8.8
622
Ease of Setup
8.8
669
8.7
546
Ease of Admin
8.9
466
9.0
198
Quality of Support
9.1
1,609
9.3
530
Has the product been a good partner in doing business?
9.2
453
9.6
193
Product Direction (% positive)
9.3
1,758
9.4
599
Features by Category
Ticket and Case Management
8.8
250
|
Verified
Not enough data
8.9
248
|
Verified
Not enough data
8.9
271
|
Verified
Not enough data
8.8
267
|
Verified
Not enough data
8.9
230
|
Verified
Not enough data
9.1
293
Not enough data
9.2
269
|
Verified
Not enough data
8.7
245
|
Verified
Not enough data
Generative AI
7.9
53
Not enough data
8.4
54
Not enough data
Agentic AI - Help Desk
7.0
19
Not enough data
7.2
19
Not enough data
7.0
19
Not enough data
Communication Channels
8.7
220
|
Verified
Not enough data
9.2
260
|
Verified
Not enough data
8.7
218
|
Verified
Not enough data
8.4
197
|
Verified
Not enough data
7.8
120
Not enough data
Platform
8.3
209
|
Verified
Not enough data
8.4
279
|
Verified
Feature Not Available
8.8
251
|
Verified
Not enough data
8.6
223
|
Verified
Not enough data
8.3
223
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.6
203
Not enough data
8.9
207
Not enough data
7.8
209
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.7
201
Not enough data
9.1
203
Not enough data
8.3
196
Generative AI - Business Instant Messaging
Not enough data
7.1
82
AI - Business Instant Messaging
Not enough data
6.9
81
Not enough data
7.0
79
Not enough data
6.8
78
Not enough data
7.0
79
Agentic AI - Business Instant Messaging
Not enough data
7.4
25
Not enough data
7.6
26
Channels
8.9
622
8.7
268
8.5
523
8.2
252
7.9
472
Feature Not Available
Design
8.8
646
8.3
246
8.2
528
7.2
237
8.8
741
8.4
248
8.8
703
8.6
250
8.7
560
8.4
237
Generative AI
7.8
185
7.7
226
8.0
185
7.5
223
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
799
9.3
395
8.9
806
8.8
389
9.1
784
8.7
383
9.0
825
8.9
387
Coordination Tools
8.5
719
8.2
372
8.7
700
8.5
375
8.7
639
7.9
374
Software Options
9.3
785
9.2
378
8.6
716
8.9
379
Email Client - Agentic AI
6.6
18
6.5
51
7.3
18
6.9
55
Conversational Platform
8.8
486
Not enough data
8.8
380
Not enough data
8.7
380
Not enough data
8.8
338
Not enough data
Support Automation
8.7
407
Not enough data
8.9
410
Not enough data
8.7
372
Not enough data
8.6
322
Not enough data
Generative AI
8.1
104
Not enough data
8.2
104
Not enough data
Sorting & Filtering
8.3
224
7.9
159
9.1
226
8.8
160
7.6
214
6.9
143
8.4
216
8.2
152
Integrations
8.0
208
7.4
129
8.4
215
9.1
149
7.4
199
7.3
125
Time Management
9.1
216
9.2
150
8.7
214
8.8
139
9.4
222
9.0
148
Generative AI
7.7
127
7.3
134
7.2
120
6.4
127
7.9
124
7.0
131
Agentic AI - Email Management
6.7
25
6.9
48
7.3
25
7.3
48
Generative AI
8.3
32
7.9
102
8.3
32
7.9
101
8.0
31
Feature Not Available
Communication
8.8
213
|
Verified
7.7
127
8.9
260
|
Verified
8.6
130
8.9
202
Feature Not Available
8.9
225
|
Verified
Feature Not Available
8.8
146
Feature Not Available
Internal Use
8.4
279
|
Verified
Feature Not Available
9.2
277
|
Verified
8.6
131
8.9
189
7.9
120
8.9
215
Feature Not Available
9.5
280
|
Verified
9.1
129
8.8
215
|
Verified
8.0
118
Generative AI
7.4
27
Not enough data
Self-Service Experience
8.2
51
Not enough data
8.4
50
Not enough data
7.9
50
Not enough data
8.1
48
Not enough data
8.3
47
Not enough data
Self-Service Platform
7.9
47
Not enough data
8.3
47
Not enough data
7.9
47
Not enough data
8.1
45
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(tied score)
25
7.9(tied score)
79
7.8(won by 0.1)
24
7.7
76
Process
9.1(won by default)
193
Feature Not Available
8.8(won by default)
156
Feature Not Available
8.9(won by 0.3)
169
8.6
94
Channels
9.5(won by 0.7)
237
8.8
92
9.1(won by 0.5)
189
8.6
93
8.8(won by 0.4)
179
8.4
88
8.4(won by 1.0)
129
7.4
87
9.1(won by 0.7)
155
8.4
89
Insight
8.9(won by default)
138
Feature Not Available
8.7(won by default)
156
Feature Not Available
8.8(won by default)
136
Feature Not Available
9.0(won by default)
151
Feature Not Available
Generative AI
7.7
27
Not enough data
7.7
28
Not enough data
Categories
Categories
Shared Categories
Front and Missive are categorized as Customer Communications Management, Live Chat, Social Customer Service, Email Client, Email Management, and Shared Inbox
Unique Categories
Front is categorized as Conversational Support, Complaint Management, Customer Self-Service, Digital Customer Service Platforms, and Help Desk
Missive is categorized as Business Instant Messaging
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.4%
Financial Services
4.8%
Other
64.2%
Marketing and Advertising
7.8%
Construction
7.6%
Accounting
6.2%
Computer Software
5.5%
Real Estate
4.8%
Other
68.1%
Most Helpful Reviews
Front
Most Helpful Favorable Review
Wyatt K.
Verified User in Real Estate
Ease of archiving, tags and rules. These features make running my email communication really simple. 2/3 of the emails I receive I honestly don’t need to give them attention and front makes it really easy to keep the inbox clear so I can focus on the most...
Most Helpful Critical Review
Ben S.
Verified User in Computer Software
Front routinely loses emails which can make it difficult to respond to an email or reference an email that you know exists. Front is extremely expensive for what it provides, probably the most expensive option on the market. We found the customer service...
Missive
Most Helpful Favorable Review
Gabriel G.
Verified User in Manufacturing
Missive is a hidden gem. As the owner of Lasclay, an innovative milkweed products manufacturer and e-commerce, I've had my fair share of experiences with various customer service and sales platforms. While giants like Intercom, Gorgias, and Zendesk...
Most Helpful Critical Review
Verified User in Outsourcing/Offshoring
duplicate to other comms. platform. Similar functionality as front and slack which I use more heavily in my work.
Wyatt K.
Verified User in Real Estate
Ease of archiving, tags and rules. These features make running my email communication really simple. 2/3 of the emails I receive I honestly don’t need to give them attention and front makes it really easy to keep the inbox clear so I can focus on the most...
Gabriel G.
Verified User in Manufacturing
Missive is a hidden gem. As the owner of Lasclay, an innovative milkweed products manufacturer and e-commerce, I've had my fair share of experiences with various customer service and sales platforms. While giants like Intercom, Gorgias, and Zendesk...
Ben S.
Verified User in Computer Software
Front routinely loses emails which can make it difficult to respond to an email or reference an email that you know exists. Front is extremely expensive for what it provides, probably the most expensive option on the market. We found the customer service...
Verified User in Outsourcing/Offshoring
duplicate to other comms. platform. Similar functionality as front and slack which I use more heavily in my work.
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
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