Front Reviews & Product Details

What's not to like? There are so many useful features such as assigning individual emails out of the group box, @mentioning in comments instead of CC'ing coworkers in for a quick answer or reply, archiving, snoozing, tagging, the list goes on. Review collected by and hosted on G2.com.

That not everyone uses Front so they don't know all of the wonderful features they are missing out on organizationally. Also, if you assign an email to someone else, it still shows up in your shared folder or your inbox as you are co-tagged on the message even if it is not yours. Review collected by and hosted on G2.com.

What's best about front is to know exactly what emails each user has to be involved with, but also the ability to manage an email amongst other groups. For example there might be an email that comes to a Customer Service team but it's actually best for Finance, well taking that email and simply applying it to the other group is super simple and doesn't create the same confusion that just forwarding does. It's also really easy to use. There's barely any learning curve needed. Review collected by and hosted on G2.com.

The only real downfall I've been able to find is that it can get a little tricky in creating rules. Some rules will fire and they're simple to understand but if I can create a filter in the searchbar that returns results, the same filters for a rule should yield the same and it sometimes doesn't. Review collected by and hosted on G2.com.

I work as a payments support agent and Front has made my daily work so much smoother. Having one shared inbox keeps everything organized, and I really like being able to assign emails, leave comments for teammates, and see the full conversation history in one place. It saves me a lot of time and helps avoid duplicate replies. It’s also very intuitive, so new colleagues learn it quickly. Review collected by and hosted on G2.com.

The only thing I dislike is when they roll out a new UI update. It usually takes me a little time to adapt, and right after the update the app can feel slower or a bit glitchy until it stabilizes. It’s not a deal breaker, but it can be frustrating in the first days after an upgrade. Review collected by and hosted on G2.com.

I work on a quickly growing team supporting my companies most valuable customers, and most of my communication is through email. When I think about what I want in an email client, I need it to have a functional UI, to be searchable, help me organize. Anything it can do beyond that is either superfluous or irritating. Or so I thought.

Not only does Front have a number of features that hit on those specific needs, but it adds something I would never have thought I wanted.

I find the Front UI to be generally easy to read, and understandable, and fits within the context of existing email clients that I didn't need to re-learn how to email. The search works well, and adding an ID and the ability to link to an email thread has been useful in note taking and communicating with my greater team. The rules capabilities however are awesome. The ability to create a dataset to power a dynamic rule, incredible. I can write one rule to organize emails from all my accounts, leveraging a table to direct them as needed, and when I get a new account all I have to do is write one row into this table and I am confident it already works.

The feature that is new to me, though, is the ability to create and leverage shared inboxes. My emails can live in both a personal and shared inbox. I have control over which ones get shared so I have all the privacy I need, but when I need to take time off or am inundated by requests, I know my team has access to my messages already organized by account to help me out. Front makes this process a breeze and I couldn't work any other way now. I can take time off with confidence and relax while I'm away. Review collected by and hosted on G2.com.

There are a few things in the UI that could be improved. I find that getting back from the settings page to be somewhat confusing and I do wish the side bar was more uniform. I know some of that is my particular set up, but it does end up looking incongruous. Review collected by and hosted on G2.com.

I love how Front makes collaboration effortless. Our entire sales team — from BDRs to execs — can work together on one thread, share drafts, and manage responses without ever confusing or overwhelming the customer. It keeps communication aligned and personal while still being a true team effort. Review collected by and hosted on G2.com.

There’s honestly nothing I dislike about Front. It stands out as one of the best pieces of software I use every day. Review collected by and hosted on G2.com.

I love that you can assign, snooze, and easily move emails around inboxes. It is especially important for me to compartmentalise my projects based on different priorities and clients. I also like the conversation function because as I typically highlight certain phrases within and emails and tag my teammates to follow up on them. Review collected by and hosted on G2.com.

It is sometimes very hard to find certain emails, the search function is not very sharp and more often than not I have to sift through tens of emails before finding the right one. Would be great to have filters for the search function such as only shortlisting emails by their sender or have certain words in their title. This would be especially helpful for any searches that go back months ago. Review collected by and hosted on G2.com.

Love the organization features - both for internal communication and for handling tasks, projects, timelines, etc. It has become one of the three major programs we use all day and it has completely replaced our need for Microsoft Outlook. Review collected by and hosted on G2.com.

Not really a downside to Front (because this has always been an issue for our company) but it doesn't connect with our ERP system. That is more of an issue with our ERP system though and we knew that ahead of time. Review collected by and hosted on G2.com.

In my experience, Front is the most adaptable and user-friendly team platform available. You have the power to quickly and easily organize your teams. And then change them if necessary. And no one loses information; you just gain clarity.

Next, you can organize and separate your email for different duties, urgency, and care. It can be automated, partially automated, or manually processed depending on your needs and preferences. Want to time certain responses? Ticketing status. Duty separation? Tags. Make and change assignments. It's all there.

Someone went home sick? It's easy to pick up where they left off. Help each other in real time to serve the customer effectively and efficiently. Sending internal comments prevents unnecessary email or disassociated messaging system notes.

Oh, it must be complicated to set up. Not at all. Once we had the right permissions opened, implementation was virtually seamless. The most difficult part of conversion was changing how we used this new tool.

It's all right there. What and center? Front and center. Review collected by and hosted on G2.com.

Some calendar features were lost that we liked, but they are not debilitating. Review collected by and hosted on G2.com.

Front has transformed how our team handles email and internal communication. As a new hire with very little training, I was productive on day one. The interface is clean and intuitive, setup was simple, and customer support replies almost immediately with clear answers.

We use Front daily across shared inboxes. Assignments, tags, and rules keep ownership crystal clear, and the internal comments and @mentions work like chat right inside each thread. Decisions, context, and next steps stay attached to the conversation, which means handoffs are smooth and nothing gets lost. Even when someone is unavailable, the rest of us can see the full history and jump in without missing a beat. Review collected by and hosted on G2.com.

I wish it integrated better with Hubspot. Review collected by and hosted on G2.com.

Front has completely transformed how our team handles customer communications and support. What I love most is how intuitive it is, we were up and running in no time, and even non-tech team members picked it up instantly. With 16 team members using it daily to manage over 8,600 emails per month, Front has become the backbone of our customer support operations.

The shared mailbox feature is a game changer, no more wondering if someone else already responded to a customer or missing critical support requests. The collaboration tools let us work together seamlessly, assign conversations to the right team members based on expertise, and maintain consistency in our customer support responses. The integration capabilities are excellent, allowing us to connect with our existing tools effortlessly. It's elevated our entire customer service operation and made us significantly more efficient as a team.

What really impresses me is Front's commitment to continuous improvement, we see regular updates and new features more than once a month, which shows they're actively listening to user feedback and enhancing the customer support experience. This constant evolution means our support capabilities keep getting better too. Review collected by and hosted on G2.com.

While Front excels at conversation management, I'd love to see more flexibility in connecting third party AI tools and custom integrations. It would be helpful to have more granular tagging options at the email level. The customer support team is great, but response times could be faster during peak hours. Review collected by and hosted on G2.com.