Salesforce Platform Reviews & Product Details

Salesforce is not just a CRM platform anymore, as I have been using it for more than a year now at PalEnable solutions. We run our sales team and service team through it and it had provided such quality in handling the data, provided actionable insights and satisfied all level of teams that required their customized 360 degree view.

Working as the implementor and the core team that customised the platform to make it suit for our business, it was relatively easy and the challenges that we faced, we could resolve it through the documentation and with help of the cutomer support team.

We also integrated it with Slack and Workato, to ingest data and create a complete ecosystem to communicate within our team and perform tasks easily. Review collected by and hosted on G2.com.

One aspect I dislike about Salesforce is its payment structure. The recurring fees, additional charges for extra storage, and the need to purchase various licenses make the whole process unnecessarily complicated.

Another issue is that, for non-technical employees who use the platform, it can be quite challenging to learn. Even simple tasks sometimes appear overly complex, making it difficult for them to adapt. Review collected by and hosted on G2.com.

Salesforce is very useful in handling business and enterprise level customers, its a single platform where we can manage our clients product details which includes retrieving their serial numbers, contract details and account information for hassle free validation.

It reduces using multiple other tools to check the same data again and again by reducing time and increases the productivity for agents who support the clients.

The customer support is always there to help us in terms of any issue that arises and they are available round the clock (24/7).

Been using Salesforce Platform more than 4 years now, and its pretty easy to use and integrate with other tools as well. So my frequency of use is literally everyday and we use this application or software to handle our cases and clients. Review collected by and hosted on G2.com.

It has a lot of features to explore and a beginner might find it overwhelming, but once you stick to your organization process and policies then its effective and easy to use. Review collected by and hosted on G2.com.

I appreciate how the Salesforce Platform allows me to automate business processes with minimal coding required. Its flexibility and security stand out, and it integrates smoothly with other tools. The range of customization options, along with dashboards and flows, makes managing data and workflows highly efficient, enabling teams to work more intelligently and remain well organized. Review collected by and hosted on G2.com.

I find that the Salesforce Platform can be overwhelming for those new to it, as its complexity makes getting started a challenge. Setting up automation or resolving errors often requires a significant amount of time and technical expertise. Additionally, the frequent updates sometimes disrupt existing configurations, and the licensing fees can be quite steep for small businesses. Review collected by and hosted on G2.com.

Our company has been using Salesforce for many years and our employees use it every day. The platform is very comprehensive and functions as a hub for a lot of our processes. What we like about the platform that it has everything in one place, it's like a one stop one shop place. It also perfectly integrates with every other tool that we use, making it a crucial hub for a long list of our processes. Review collected by and hosted on G2.com.

Because the platform has so much to offer, for people that haven't worked with it before it can be daunting at first. It's very granular and at the beginning it can seem difficult to remember where to find certain things or what the correct workflow is. It takes some time to get familiar with the platform. But I'd say that investment is totally worth it, after some time it becomes very easy to use and navigate through. Review collected by and hosted on G2.com.

Basically, it’s super easy to get the hang of, but it's also loaded with all the useful stuff you need for work—from tracking leads and automating tasks to getting smart tips from its AI. The best part is, if you ever get confused, their support team is great and there are a million videos to show you how to do things. You can just jump in and start using it, knowing it'll only get more helpful over time. Review collected by and hosted on G2.com.

There is no dislikes about salesforce platform Review collected by and hosted on G2.com.

What I like best about Salesforce Platform is how flexible it is. You can start small with simple automation like flows and scale all the way up to complex automations like Apex triggers and all. The strong security, integration options, and huge ecosystem of partners make it easier to build what the business actually needs. Implementation does require the right expertise depending on your needs, but Salesforce’s customer support especially with AI Agentforce is excellent. We use it daily to support various parts of our business, and it’s been a strong enabler for growth. Review collected by and hosted on G2.com.

The platform requires a lot of learning upfront, and keeping up with continuous updates can be a bit tricky. But once you get the hang of it, everything becomes much easier and the experience is really rewarding. Review collected by and hosted on G2.com.

Salesforce offers various secure authentication methods like OAuth JWT Bearer, Client Credentials, and username/password, enabling organizations to choose security and automation levels fitting their needs.

The platform supports multiple output data formats (Avro, JSON Schema, Protobuf, and schemaless JSON) for compatibility with modern data pipelines and analytics tools. Integrated Schema Registry features enable strong data governance and safe schema evolution

Overall, SF offers real-time integration, cloud scalability, flexible APIs, strong schema-supported extensibility, enterprise security, and operational ease.. Review collected by and hosted on G2.com.

Connectors automatically retry after server or network errors. However, users must manually monitor, diagnose, and resolve failures that require their intervention, as these do not auto-recover.

Salesforce imposes strict API usage quotas. When multiple teams utilize the Salesforce API concurrently, problems can arise. Review collected by and hosted on G2.com.

Visibility , adaptability , lead management , the fact that its easily compatible with other software such as calling software ( RingDNA ) in my company .

Easy to navigate and you can give limited access to employees as per there job role Review collected by and hosted on G2.com.

That I have to approve through Salesforce authenticator a lot of times. It had stopped catching the location and the automated login without the phone has stopped working for some reason Review collected by and hosted on G2.com.

I like that the Salesforce Platform is highly flexible and customizable, allowing me to build tailored solutions with clicks and code. The combination of declarative tools and programmatic capabilities makes it easy to scale for both simple use cases and complex enterprise requirements. It also integrates seamlessly with different systems and gives a strong ecosystem of apps, automation, and analytics to deliver real business value. The best thing about the Salesforce Platform is its ease of implementation and the wide number of features it offers, making daily work efficient and productive. Its robust customer support ensures that issues are resolved quickly, while the platform's ease of integration allows seamless connectivity with other business tools, helping deliver unified solutions. Overall, Salesforce simplifies complex business processes and enhances my ability to innovate and scale confidently. Review collected by and hosted on G2.com.

One frustration with the Salesforce Platform is that the development team often does not act quickly on ideas submitted through the IdeaExchange. Even highly upvoted suggestions can take a long time to be implemented, and many impactful concepts raised by the community receive little visible follow-up or prioritization in product releases. This can make users feel their feedback isn’t fully valued and slows down innovation for features that would benefit a lot of customers Review collected by and hosted on G2.com.

We use salesforce to maintain our tickets and software delivery notifications along with we store all the documents related to customer in salesforce only So best part is easy to access and well designed and best sales paetner to track the sales activity from one place and to maintain billing items.So overall its our ticketing partner.overall good CRM partner.It has good reporting tool we can make use it for reporting purpose, Review collected by and hosted on G2.com.

Change management is not provided by salesforce so it managed only tickets also major drawback is security recently only we witnessed drift application security breach which made huge impact on majority of customers. So security they should provide more also UI part of salesforce is not that great they can improvise Review collected by and hosted on G2.com.