Orum Reviews & Product Details

What makes Orum great is you can choose to dial a group of people or individuals to match your call tasks. Parallel dialing is great for larger call lists. I also enjoy that you get a reading of the transcript on the other line once it picks up some sort of automated answer or a live person. I also love the dial floors that allow group calls. Makes for fun and easy training or bull pen sessions. Review collected by and hosted on G2.com.

The delay in getting put through to a live person can be frustrating. It tends to set the prospect off as they can tell its a cold call from the delay, but it is manageable and not a deal breaker. Review collected by and hosted on G2.com.

This software is extremely user-friendly and simple to navigate, yet it remains highly efficient and effective. I really appreciate the ability to organize calls by time zone, as well as by the various types of calls, since many of my calls involve different talk tracks. I also enjoy the clean design—not just in the dialer, but also in the analytics and call history sections. Review collected by and hosted on G2.com.

I wish they would add an option to filter out items in the dialer, rather than only allowing you to filter in what you want. Additionally, I would appreciate the ability to add line breaks in the account description notes section, so my notes can be organized and not all merged into a single large paragraph. Review collected by and hosted on G2.com.

I really appreciate how much more efficient Orum makes my business outreach and development efforts. With its automated dialing, I’m able to connect and have conversations at three times the rate I experienced with my previous system. Another feature I value is Orum’s summary tool, which gives me a complete recap of each call without requiring me to enter notes manually. With the time saved I have had more opportunities to take on projects and close projects in a more timely manner. Review collected by and hosted on G2.com.

I do really enjoy the coaching feature as it provides live feedback but some of the objection points made are a bit confusing. For example, I consistently get dinged for not adding more discovery questions when just leaving a voicemail. Maybe a bit more customization on the end user side would be helpful. Review collected by and hosted on G2.com.

Orum is incredibly easy to use and quick to implement! My team was onboarded in minutes. The integration with our CRM works, and the platform’s features make high-volume calling effortless. I use it daily, and the customer support team is always responsive and helpful whenever I have questions. It’s become a core part of my workflow, as it has helped me increase connects, book more meetings, and spend more time selling instead of dialing on a weekly basis. Review collected by and hosted on G2.com.

While Orum is easy to use and integrates well with our tech stack, I’ve noticed occasional lags and minor sync issues with the CRM. Those slight delays between dials or hiccups with the CRM sync can interrupt my workflow. But overall, Orum’s team is a speed dial away and has helped resolve issues. Also, I’d love to see more reporting features and deeper call analytics added over time. Review collected by and hosted on G2.com.

I have been using Orum for a few months now. I really enjoy how easy the system is to use and how robust it is. Because of how many dials I make each day, automating the dials with Orum has been a life saver. I can sit and let Orum take the wheel and wait for the first call to be presented. I love the Parallel feature and that we can customize how many contacts we would like Orum to dial. Orum has made my daily dialing more enjoyable. I also really appreciate the Customer Support and IT Support with Orum. Any questions or issues has been answered promptly. Review collected by and hosted on G2.com.

For me, one of the downsides is the delay between the beep and when I am able to speak to the contact. I am a bit hard of hearing, so that may be a part of my issue, but I do not hear it sometimes. My least favorite thing to hear is Prospect Hung Up. If I can decrease the amount of times this happens, it would be that much better. Review collected by and hosted on G2.com.

Orum has been a fantastic addition to our sales tech stack. It has significantly increased my call volume and the number of successful connections, all while reducing the time I spend. The user experience is intuitive, setup was fast, and it’s very easy to get the hang of. The insights and data it offers on connect rates, call outcomes, and more are truly valuable. Overall, Orum has made me much more productive in my role as a BDR/AE, and I would highly recommend it to any GTM team. Review collected by and hosted on G2.com.

The only criticism I have for Orum is the delay between when the prospect answers and when the user gets bridged in can be too much at times. Sometimes there's a good 4-5 second delay and the prospect hangs up before I have the chance to speak.

There's ways around this though, like power dialing instead of parallel dialing multiple prospects at a time. Or just keeping an eye out for the transcription and manually connecting.

Regardless, this tool is great and is worth the investment. Review collected by and hosted on G2.com.

Wonderful staff and Kudos for Jeffrey Bautista on the 24/7 support team The 'Coaching' and 'Analytics' apps provide valuable features such as Activity Metric Performance and Call Scorecards, offering fast and reliable information that is well established and particularly useful for sales calls and cold calling. The dialpad is easy to use, and connecting calls requires minimal clicks, making the process efficient. Additionally, the call history and AI features allow for immediate copy-paste of findings, which further streamlines workflow. Review collected by and hosted on G2.com.

There is no integration for text messaging or email services in the final product. The call dialpad should be straightforward to navigate, and the interface is colorful and user-friendly. However, the time stamps are vague and do not clearly indicate the times. Review collected by and hosted on G2.com.

What I like best about Orum is how it removes the tediousness from outbound calling. It automates dialing so you can spend more time having real conversations instead of waiting on connections. It’s intuitive, fast, and built to help reps focus on quality engagement rather than manual effort. Review collected by and hosted on G2.com.

At times, call connectivity and voicemail detection can be inconsistent, which slows down productivity. Reporting and analytics could also be a bit more flexible to make it easier to track rep performance and call outcomes in detail. Review collected by and hosted on G2.com.

I have recently started using to Orum's new AI and Coaching suite to help our SDR team.

Being able to customize the AI bots to be tailored to specific objections or situations they are running into on the phones is extremely helpful.

The AI role plays give SDRs the opportunity to experiment and try things they do not normally try on the phones to see if they get a positive outcome.

The coaching suite gives people with large teams a specific area that they can work on with their reps to see better results. It even highlights the calls where they could have done better and other team members calls that were in the same situation but saw better results.

Although it is early I am sure these tools will help up team to ramp and become more successful over time. Review collected by and hosted on G2.com.

Sometimes there is a disconnect between numbers Apollo says are good to dial and Orum says are not. Review collected by and hosted on G2.com.

The automation of the calls makes getting through tasks so much easier. Before using just hubspot it was extremely difficult to get throu8gh 100 calls just from a time standpoint but Orum makes it way easier. Review collected by and hosted on G2.com.

Even the power dial goes a little too fast like I don't have time to really prepare for a call. even just a one second delay would not make calling that much longer and it would allow me to take a second, breath, and best prepare for the call. Or at least having the option to turn on something like this would be great. Review collected by and hosted on G2.com.