Plivo Reviews & Product Details

Plivo Product Details

Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform lets businesses quickly incorporate voice and text messaging capabilities (SMS, MMS, and WhatsApp) into their own applications. Our new Verify API provides effortless, multi-channel OTP verification with robust fraud control delivered via an all-in-one API. Our Number Masking API enables anonymous interactions and protects user data with a simple two-step process. We've simplified 10DLC registration, toll-free verification, DLT registration, and other regulatory compliance, directly in the Plivo console. We also offer SIP trunking via our Zentrunk APIs and phone number rental services. Plivo is SOC 2 Type 2, PCI DSS, HIPAA/HITECH, and ISO 27001 certified. Fraud Shield is Plivo’s latest defense against SMS pumping — a sophisticated solution that empowers users to set precise spending limits on a country and hourly basis, thwarting attempts at fraud and protecting against inflated messaging costs.

Product Website

Seller

Plivo

Discussions

Plivo Community

Languages Supported

English

Product Description

Global SMS & Voice calls for businesses of all sizes

Overview by

Haverly Damon (Content at Plivo)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Plivo Integrations

(4)

Verified by Plivo

Plivo Media

Plivo Demo - A new and improved 10DLC console experience

We’re excited to bring you an updated 10DLC console experience that gives you even more visibility into the entire brand and campaign registration process. https://www.plivo.com/blog/10dlc-in-the-console/

Fraud Shield empowers you to set precise spending limits on a country and hourly basis, thwarting attempts at fraud and protecting your business from inflated messaging costs. https://www.plivo.com/blog/introducing-fraud-shield-to-fight-sms-pumping/

Get effortless SMS and voice OTP verification with robust fraud control delivered via our all-in-one API.

Instantly provision local, national, mobile and toll-free numbers in over 100 countries.

We’re pleased to introduce Fraud Shield, Plivo’s latest defense against SMS pumping.

Official Downloads

(4)

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How to Choose a Communications API Provider for 2FA

Best Practices for Voice Calling with Plivo Voice API

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UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/18/2025

"Plivo: Powerful, Easy-to-Integrate Communication APIs for Any Project"

5/5

What do you like best about Plivo?

Plivo is powerful and straight forward for building communication solutions. Plivo is cloud based which allows developer to integrate message and voice features into their website and apps. It doesn't matter whether you are just making small App or building something on more on enterprise level, Plivo provides a range of APIs that make it easy to add capabilities like call tracking, two factor authentication, voice calls and SMS. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

No as such dislikes about it. It's a great platform. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

Eralier we were facing problem of integrating communication features like voice and messaging into our applications. In past setting up traditionally the telephone services like SMS or voice calls involved dealing with complex infrastructure, high setup costs and limited scalability. Plivo helps in simplifying all these by giving an easy to use platform that lets you integrate these features quickly without the need of heavy technical resources. Review collected by and hosted on G2.com.

NP

Nelvitia P.

Digital Strategist

Education Management

Mid-Market (51-1000 emp.)

9/4/2025

"Considerations to Make for Plivo; Authentic Overview"

4.5/5

What do you like best about Plivo?

Plivo gives us a competitive cost or pricing in matters communication

The software issues a comprehensive SDKs and APIs set for messaging and voice integration

The app has over 1600 carrier players globally, creating a defined and responsive connectivity

Plivo is powered to handle multiple communications channels without being compromised Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Plivo lacks an effective and timely assistance to customers

We get basic functionalities from Plivo, but more financial demands are needed to capture extra features Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

We manage large scale communications with the help of Plivo.

The app assisted us integrate messaging and voices, to ensure efficient and reliable global communications

Plivo has powerful measures that handle complex telecommunications needs through infrastructural networks

We work across 1600 networks, reaching a big audience Review collected by and hosted on G2.com.

YA

Yajnesh A.

Operations Manager

Small-Business (50 or fewer emp.)

10/9/2025

"Effortless Setup, Streamlined Calling Automation"

5/5

What do you like best about Plivo?

I find Plivo's setup process straightforward with comprehensive guides that make it easy to get started. I appreciate how it automates the calling process, significantly reducing manual labor and improving efficiency, especially during webinars. The integration with the 11 Labs Wise API is crucial for me, solving a lot of voice API challenges. I would definitely consider using it again. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

I would want to make it easier for people with noncoding experience, and the user interface can be a little better. Review collected by and hosted on G2.com.

PN

Pablo N.

Analista Desarrollador

Mid-Market (51-1000 emp.)

3/19/2025

"Reliable and efficient communication solution!"

5/5

What do you like best about Plivo?

What I appreciate most about Plivo is its combination of technical reliability and excellent support. The API is intuitive and well-documented, which made our integration easier. When questions arose, their support team responded quickly with practical solutions, not generic answers. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

The administration panel could be more intuitive in some sections. Sometimes finding certain advanced settings requires some exploration. I would also like to see more customization options in the analytical reports, although the current functions cover our basic needs. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

Plivo helped us centralize our communications with international clients, eliminating the need for multiple regional providers. Thanks to its robust API, we were able to automate our SMS communication for notifications and verifications, reducing operational costs by approximately 30%. The quality of the calls has improved customer satisfaction, and real-time metrics allow us to quickly identify and resolve any issues. This translates into greater efficiency, better customer experience, and cost reduction. Review collected by and hosted on G2.com.

MC

Michael C.

Founder & CEO

Small-Business (50 or fewer emp.)

6/2/2025

Guest users or non-business users of the software, not included in G2 scores.

"Plivo has no support, steals your phone numbers, and supports scam companies."

0/5

What do you like best about Plivo?

Their pricing appears to be too good to be true. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

100% outsourced company

Fake US headquarters -- its tied to a PO box in a grocery store

Zero support from their team

They actively stole a phone number from us and refused to return it

We have moved to a legal challenge with them Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

Plivo offers an API to many companies. These companies are fraudulent, steal data, and overcharge clients. One such company is Verifyr. We used this company and they do not exist--no owners, no support line, nothing. Verifyr uses the Plivo API. When Verifyr stole our data and our phone numbers we contacted Plivo who would not help us. We have now go ahead with a legal challenge assited by Lumen (a large multi-national that supports phone numbers and gives Plivo numbers) who has agreed to help us in our legal challenge by showing Plivo is complicit in the scams they are supporting on their platform. Documents supplied to G2 showing this. Review collected by and hosted on G2.com.

CF

Conrad F.

Senior Engineer

Small-Business (50 or fewer emp.)

9/17/2020

"Great SMS service less expensive that competitors"

5/5

What do you like best about Plivo?

Plivo offers essentially the same service at half the price as their competitors (at the time of my switch). Good logs and transparency for SMS and customer support has been reachable for me when diagnosing reasons for some SMS messages not going through. Good SDK for implementation (I use Python but am just using the REST API for my implementation, it's been great). I don't recall any downtime for the features I use in the six years that I have been a customer of Plivo which is pretty fantastic. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

At first I didn't think the success rates were as good as my setup on a competitor, HOWEVER after some tweaks on my account with support (they even helped me choose a good area code to send my texts), and helping my SMS messages stay compliant, success rates have become close to 100%. Review collected by and hosted on G2.com.

Recommendations to others considering Plivo:

Very good SMS provider, great SDK, easy to implement and manage. The admin panel has received several updates while I have been a customer and is getting easier to use. It's clear they keep maintaining and working on things. I don't think I have experienced any downtime in the three years that I have been a customer. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

I run a SaaS website where users can setup text message reminders to themselves and other people they know. Review collected by and hosted on G2.com.

JA

Jeanette A.

Senior Director, Business Operations

Mid-Market (51-1000 emp.)

2/26/2025

"A Great Partnership!"

5/5

What do you like best about Plivo?

I tend to be a customer who only needs to meet when there is an issue. Plivo is graciously respectful of this preference. But, more to the point, Plivo is very responsive when I do need help. I've work with our current account representative for a few years now and he is well-education on our use case, our compliance practices, and our commitment to maintaining the viability of text messaging as a communication channel for our member-base outreach. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

The UI could use some work. I find it un-intuitive. Also, search filtering on site. If I search for a set of calls and click into an individual result, I don't want to have to re-run the search when I return to the results. Review collected by and hosted on G2.com.

NN

Neeraj N.

Engineering Manager

Enterprise (> 1000 emp.)

10/2/2023

"World class support and highly stable integration"

5/5

What do you like best about Plivo?

Our integration received excellent and timely support from the Plivo team, which enabled us to scale it threefold, with nearly zero failures.

Although some custom use cases weren’t initially supported by the current product, we greatly appreciate how quickly the Plivo team understood our requirements and built the features we needed. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

We didn't encounter any negatives. They offer highly competitive pricing, and their team is eager to understand customer use cases and find ways to provide tailored solutions. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

Plivo is helping us connect customers, riders, and support agents for our food delivery use case. In fast-paced delivery scenarios, timely and high-quality connections between all parties are crucial, and Plivo has been a game changer in this regard.

In addition to this, the high stability of the Plivo integration has encouraged us to explore SMS use cases and other opportunities to migrate more services to Plivo. Review collected by and hosted on G2.com.

KF

Karim F.

COO

Small-Business (50 or fewer emp.)

2/20/2025

"We've been a client for almost a decade with little to no complaints"

4.5/5

What do you like best about Plivo?

Plivo has been a highly reliable platform for our SMS and voice needs. Implementation was easy and smooth, and we seamlessly integrated its features into our services. Over the years, we've had little to no issues and remain very happy with our choice. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Plivo previously offered a direct line to customer service, which was removed a few years ago. Nowadays, the only way to reach support is through tickets, which can be frustrating when urgent issues arise. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

2/25/2025

"Great Customer Service and Easy to Use"

4.5/5

What do you like best about Plivo?

The customer service is by far the best quality of plivo/what makes them stand out. Specifically our 10DLC verification process was a MILLION times better than working with Twilio and we are forever grateful to Plivo for that. Other than that, the platform has been easy for our developers to use and straight forward. All of our use cases have been easily covered at a reasonable price. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

We have used them for a while. When we first started using them it was out of necessity since we were seeing horrible delivery rates with Twilio out of nowhere and horrible customer service from Twilio (7 week response time on emails). Plivo had far better customer service/much smoother onboarding experience but some of the features felt a bit clunky in the portal/too basic. However, over the years they have built out the feature set quite a bit. Review collected by and hosted on G2.com.