The G2 on Plivo

Plivo Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Plivo, finding it simple and efficient for their communication needs. (27 mentions)

Users value the excellent customer support of Plivo, enhancing their overall experience with reliable service. (19 mentions)

Users appreciate the high-quality and reliable API capabilities of Plivo, enabling swift and customizable solutions. (15 mentions)

Users appreciate Plivo's feature-rich platform, highlighting SMS failure detection, ease of use, and reliable support. (14 mentions)

Users find the reasonable pricing of Plivo highly competitive, enhancing their overall satisfaction with the platform. (14 mentions)

Users appreciate the easy integrations of Plivo, finding it seamless and user-friendly for their applications. (11 mentions)

Users express frustration with poor customer support, highlighting delays and difficulties in resolving urgent issues effectively. (9 mentions)

Users report messaging issues with Plivo, including SMS pumping concerns and a troublesome support ticket system. (6 mentions)

Users find it frustrating that direct customer support is no longer available, relying solely on ticket submissions for urgent issues. (5 mentions)

Users find Plivo to be expensive, especially for Voice APIs and SMS, affecting overall satisfaction and budget management. (5 mentions)

Users note limited advanced features in Plivo, which may restrict functionality compared to other platforms. (5 mentions)

Users suggest that API integration could improve, particularly in support and security features for better functionality. (1 mentions)

Top Pros or Advantages of Plivo

1. Ease of Use

Users appreciate the ease of use of Plivo, finding it simple and efficient for their communication needs.

See 27 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"High quality yet affordable"

What do you like about Plivo?

Plivo simply works and the quality and customer support is great. The cost is very affordable compared to few others.

DILEEPKUMAR A.

Mid-Market (51-1000 emp.)

5.0/5

"Scalable and Adaptive solution"

What do you like about Plivo?

while using this platform we felt it is feature-rich, and we love the SMS failure detection and notification feature, reasonable pricing available thr

2. Customer Support

Users value the excellent customer support of Plivo, enhancing their overall experience with reliable service.

See 19 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"High quality yet affordable"

What do you like about Plivo?

Plivo simply works and the quality and customer support is great. The cost is very affordable compared to few others.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Navigating the World of SMS and Voice with Plivo"

What do you like about Plivo?

1.API Flexibility and Ease of Use 2.Global Reach and Scalability 3.Reliable Service and Uptime 4.Customer Support 5.Comprehensive Documentation

3. API Quality

Users appreciate the high-quality and reliable API capabilities of Plivo, enabling swift and customizable solutions.

See 15 mentions

See Related User Reviews

Scott N.

Mid-Market (51-1000 emp.)

5.0/5

"Very happy with Plivo services"

What do you like about Plivo?

Customer support and API capabilities allow for a lot of customisation.

Sonia S.

Mid-Market (51-1000 emp.)

3.5/5

"Average experience so far."

What do you like about Plivo?

I’ve been really impressed with Plivo because it seems reliable and has a global reach. I’ve used your APIs to integrate voice and SMS features into m

4. Features

Users appreciate Plivo's feature-rich platform, highlighting SMS failure detection, ease of use, and reliable support.

See 14 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"High quality yet affordable"

What do you like about Plivo?

Plivo simply works and the quality and customer support is great. The cost is very affordable compared to few others.

DILEEPKUMAR A.

Mid-Market (51-1000 emp.)

5.0/5

"Scalable and Adaptive solution"

What do you like about Plivo?

while using this platform we felt it is feature-rich, and we love the SMS failure detection and notification feature, reasonable pricing available thr

5. Pricing

Users find the reasonable pricing of Plivo highly competitive, enhancing their overall satisfaction with the platform.

See 14 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"High quality yet affordable"

What do you like about Plivo?

Plivo simply works and the quality and customer support is great. The cost is very affordable compared to few others.

Rishabh C.

Enterprise (> 1000 emp.)

5.0/5

"Increase your revenue by using Plivo unified communications tool"

What do you like about Plivo?

Best plug and play Voice API and SMS API. Faster go to market and can be operational on a single day with IVRs and call routing facilities. It also o

6. Easy Integrations

Users appreciate the easy integrations of Plivo, finding it seamless and user-friendly for their applications.

See 11 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"My experience with Plivo communication platform"

What do you like about Plivo?

It's cost effective compare to other communication platform and easily integration support with CRM's

Karim F.

Small-Business (50 or fewer emp.)

4.5/5

"We've been a client for almost a decade with little to no complaints"

What do you like about Plivo?

Plivo has been a highly reliable platform for our SMS and voice needs. Implementation was easy and smooth, and we seamlessly integrated its features i

Top Cons or Disadvantages of Plivo

1. Poor Customer Support

Users express frustration with poor customer support, highlighting delays and difficulties in resolving urgent issues effectively.

See 9 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Simple and Easy to use"

What do you dislike about Plivo?

The fact that changing country-wise policies regarding message delivery has impacted productivity. One-on-one support could have helped us get the cha

Karim F.

Small-Business (50 or fewer emp.)

4.5/5

"We've been a client for almost a decade with little to no complaints"

What do you dislike about Plivo?

Plivo previously offered a direct line to customer service, which was removed a few years ago. Nowadays, the only way to reach support is through tick

2. Messaging Issues

Users report messaging issues with Plivo, including SMS pumping concerns and a troublesome support ticket system.

See 6 mentions

See Related User Reviews

Scott N.

Mid-Market (51-1000 emp.)

5.0/5

"Very happy with Plivo services"

What do you dislike about Plivo?

Nothing particular, there was some issues early on when we were sending major volumes at first but we managed to resolve the issue for IS sends and ev

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Simple and Easy to use"

What do you dislike about Plivo?

The fact that changing country-wise policies regarding message delivery has impacted productivity. One-on-one support could have helped us get the cha

3. Call Issues

Users find it frustrating that direct customer support is no longer available, relying solely on ticket submissions for urgent issues.

See 5 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"My experience with Plivo communication platform"

What do you dislike about Plivo?

Couldn't able to reach certain countries mobile numbers.

Karim F.

Small-Business (50 or fewer emp.)

4.5/5

"We've been a client for almost a decade with little to no complaints"

What do you dislike about Plivo?

Plivo previously offered a direct line to customer service, which was removed a few years ago. Nowadays, the only way to reach support is through tick

4. Expensive

Users find Plivo to be expensive, especially for Voice APIs and SMS, affecting overall satisfaction and budget management.

See 5 mentions

See Related User Reviews

Gil T.

Small-Business (50 or fewer emp.)

4.0/5

"Very easy to implement"

What do you dislike about Plivo?

The price for the Voice APIs and SMSs is high

Verified User

Enterprise (> 1000 emp.)

1.5/5

"Competitive Pricing - Low Reliability. Using Plivo's SMS Services."

What do you dislike about Plivo?

Unreliable Service – Inconsistent performance, with delivery issues and unexpected disruptions in certain regions. Unprofessional – Support has poor

5. Limited Features

Users note limited advanced features in Plivo, which may restrict functionality compared to other platforms.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"Flexible BYOC Options and Diverse Local Number Support"

What do you dislike about Plivo?

While Plivo provides a robust API for voice and SMS communications, it may not offer as many advanced features or integrations as some of its competit

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great Customer Service and Easy to Use"

What do you dislike about Plivo?

We have used them for a while. When we first started using them it was out of necessity since we were seeing horrible delivery rates with Twilio out o

6. API Integration

Users suggest that API integration could improve, particularly in support and security features for better functionality.

See 1 mentions

See Related User Reviews

Sonia S.

Mid-Market (51-1000 emp.)

3.5/5

"Average experience so far."

What do you dislike about Plivo?

While I’ve generally been satisfied with Plivo, I’ve encountered a few hiccups. I’ve found the customization options for call routing to be somewhat l

G2 reviews are authentic and verified.

Here's how.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/18/2025

"Plivo: Powerful, Easy-to-Integrate Communication APIs for Any Project"

5/5

What do you like best about Plivo?

Plivo is powerful and straight forward for building communication solutions. Plivo is cloud based which allows developer to integrate message and voice features into their website and apps. It doesn't matter whether you are just making small App or building something on more on enterprise level, Plivo provides a range of APIs that make it easy to add capabilities like call tracking, two factor authentication, voice calls and SMS. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

No as such dislikes about it. It's a great platform. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

Eralier we were facing problem of integrating communication features like voice and messaging into our applications. In past setting up traditionally the telephone services like SMS or voice calls involved dealing with complex infrastructure, high setup costs and limited scalability. Plivo helps in simplifying all these by giving an easy to use platform that lets you integrate these features quickly without the need of heavy technical resources. Review collected by and hosted on G2.com.

Nelvitia P.

Digital Strategist

Education Management

Mid-Market (51-1000 emp.)

9/4/2025

"Considerations to Make for Plivo; Authentic Overview"

4.5/5

What do you like best about Plivo?

Plivo gives us a competitive cost or pricing in matters communication

The software issues a comprehensive SDKs and APIs set for messaging and voice integration

The app has over 1600 carrier players globally, creating a defined and responsive connectivity

Plivo is powered to handle multiple communications channels without being compromised Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Plivo lacks an effective and timely assistance to customers

We get basic functionalities from Plivo, but more financial demands are needed to capture extra features Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

We manage large scale communications with the help of Plivo.

The app assisted us integrate messaging and voices, to ensure efficient and reliable global communications

Plivo has powerful measures that handle complex telecommunications needs through infrastructural networks

We work across 1600 networks, reaching a big audience Review collected by and hosted on G2.com.

Yajnesh A.

Operations Manager

Small-Business (50 or fewer emp.)

10/9/2025

"Effortless Setup, Streamlined Calling Automation"

5/5

What do you like best about Plivo?

I find Plivo's setup process straightforward with comprehensive guides that make it easy to get started. I appreciate how it automates the calling process, significantly reducing manual labor and improving efficiency, especially during webinars. The integration with the 11 Labs Wise API is crucial for me, solving a lot of voice API challenges. I would definitely consider using it again. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

I would want to make it easier for people with noncoding experience, and the user interface can be a little better. Review collected by and hosted on G2.com.

Pablo N.

Analista Desarrollador

Mid-Market (51-1000 emp.)

3/19/2025

"Reliable and efficient communication solution!"

5/5

What do you like best about Plivo?

What I appreciate most about Plivo is its combination of technical reliability and excellent support. The API is intuitive and well-documented, which made our integration easier. When questions arose, their support team responded quickly with practical solutions, not generic answers. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

The administration panel could be more intuitive in some sections. Sometimes finding certain advanced settings requires some exploration. I would also like to see more customization options in the analytical reports, although the current functions cover our basic needs. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

Plivo helped us centralize our communications with international clients, eliminating the need for multiple regional providers. Thanks to its robust API, we were able to automate our SMS communication for notifications and verifications, reducing operational costs by approximately 30%. The quality of the calls has improved customer satisfaction, and real-time metrics allow us to quickly identify and resolve any issues. This translates into greater efficiency, better customer experience, and cost reduction. Review collected by and hosted on G2.com.

Michael C.

Founder & CEO

Small-Business (50 or fewer emp.)

6/2/2025

Guest users or non-business users of the software, not included in G2 scores.

"Plivo has no support, steals your phone numbers, and supports scam companies."

0/5

What do you like best about Plivo?

Their pricing appears to be too good to be true. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

100% outsourced company

Fake US headquarters -- its tied to a PO box in a grocery store

Zero support from their team

They actively stole a phone number from us and refused to return it

We have moved to a legal challenge with them Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

Plivo offers an API to many companies. These companies are fraudulent, steal data, and overcharge clients. One such company is Verifyr. We used this company and they do not exist--no owners, no support line, nothing. Verifyr uses the Plivo API. When Verifyr stole our data and our phone numbers we contacted Plivo who would not help us. We have now go ahead with a legal challenge assited by Lumen (a large multi-national that supports phone numbers and gives Plivo numbers) who has agreed to help us in our legal challenge by showing Plivo is complicit in the scams they are supporting on their platform. Documents supplied to G2 showing this. Review collected by and hosted on G2.com.

Conrad F.

Senior Engineer

Small-Business (50 or fewer emp.)

9/17/2020

"Great SMS service less expensive that competitors"

5/5

What do you like best about Plivo?

Plivo offers essentially the same service at half the price as their competitors (at the time of my switch). Good logs and transparency for SMS and customer support has been reachable for me when diagnosing reasons for some SMS messages not going through. Good SDK for implementation (I use Python but am just using the REST API for my implementation, it's been great). I don't recall any downtime for the features I use in the six years that I have been a customer of Plivo which is pretty fantastic. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

At first I didn't think the success rates were as good as my setup on a competitor, HOWEVER after some tweaks on my account with support (they even helped me choose a good area code to send my texts), and helping my SMS messages stay compliant, success rates have become close to 100%. Review collected by and hosted on G2.com.

Recommendations to others considering Plivo:

Very good SMS provider, great SDK, easy to implement and manage. The admin panel has received several updates while I have been a customer and is getting easier to use. It's clear they keep maintaining and working on things. I don't think I have experienced any downtime in the three years that I have been a customer. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

I run a SaaS website where users can setup text message reminders to themselves and other people they know. Review collected by and hosted on G2.com.

Jeanette A.

Senior Director, Business Operations

Mid-Market (51-1000 emp.)

2/26/2025

"A Great Partnership!"

5/5

What do you like best about Plivo?

I tend to be a customer who only needs to meet when there is an issue. Plivo is graciously respectful of this preference. But, more to the point, Plivo is very responsive when I do need help. I've work with our current account representative for a few years now and he is well-education on our use case, our compliance practices, and our commitment to maintaining the viability of text messaging as a communication channel for our member-base outreach. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

The UI could use some work. I find it un-intuitive. Also, search filtering on site. If I search for a set of calls and click into an individual result, I don't want to have to re-run the search when I return to the results. Review collected by and hosted on G2.com.

Neeraj N.

Engineering Manager

Enterprise (> 1000 emp.)

10/2/2023

"World class support and highly stable integration"

5/5

What do you like best about Plivo?

Our integration received excellent and timely support from the Plivo team, which enabled us to scale it threefold, with nearly zero failures.

Although some custom use cases weren’t initially supported by the current product, we greatly appreciate how quickly the Plivo team understood our requirements and built the features we needed. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

We didn't encounter any negatives. They offer highly competitive pricing, and their team is eager to understand customer use cases and find ways to provide tailored solutions. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

Plivo is helping us connect customers, riders, and support agents for our food delivery use case. In fast-paced delivery scenarios, timely and high-quality connections between all parties are crucial, and Plivo has been a game changer in this regard.

In addition to this, the high stability of the Plivo integration has encouraged us to explore SMS use cases and other opportunities to migrate more services to Plivo. Review collected by and hosted on G2.com.

Karim F.

COO

Small-Business (50 or fewer emp.)

2/20/2025

"We've been a client for almost a decade with little to no complaints"

4.5/5

What do you like best about Plivo?

Plivo has been a highly reliable platform for our SMS and voice needs. Implementation was easy and smooth, and we seamlessly integrated its features into our services. Over the years, we've had little to no issues and remain very happy with our choice. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Plivo previously offered a direct line to customer service, which was removed a few years ago. Nowadays, the only way to reach support is through tickets, which can be frustrating when urgent issues arise. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

2/25/2025

"Great Customer Service and Easy to Use"

4.5/5

What do you like best about Plivo?

The customer service is by far the best quality of plivo/what makes them stand out. Specifically our 10DLC verification process was a MILLION times better than working with Twilio and we are forever grateful to Plivo for that. Other than that, the platform has been easy for our developers to use and straight forward. All of our use cases have been easily covered at a reasonable price. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

We have used them for a while. When we first started using them it was out of necessity since we were seeing horrible delivery rates with Twilio out of nowhere and horrible customer service from Twilio (7 week response time on emails). Plivo had far better customer service/much smoother onboarding experience but some of the features felt a bit clunky in the portal/too basic. However, over the years they have built out the feature set quite a bit. Review collected by and hosted on G2.com.