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Best Communication Platform as a Service (cPaaS) Platforms

Adam Crivello
AC
Researched and written by Adam Crivello

Communication platforms as a service (cPaaS), sometimes referred to as cloud communication platforms, provide tools for mobile developers to connect their mobile apps to a phone’s SMS, voice, and verification features via APIs. Developers use these products to add communication capabilities such as text notifications, user-to-user chatting, and voice connectivity to their applications. Many cPaaS platforms help developers customize how their products interact with these features via documentation around extensibility.

cPaaS allows developers to implement functionality beyond basic communications, such as multi-factor authentication (MFA) via texts and emails. These tools are often associated with VoIP, or voice over internet protocol software, which uses an IP network to transmit phone calls seamlessly without the need to connect to an extra telephone network.

To qualify for inclusion in the Communication Platforms as a Service (cPaaS) category, a product must:

Host APIs allowing developers to integrate communication functionalities in their apps
Provide documentation around API interactions and extensibility
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Featured Communication Platform as a Service (cPaaS) Platforms At A Glance

NosNia.AI
Sponsored
NosNia.AI
Leader:
Dotdigital
Dotdigital
Highest Performer:
Squaretalk
Squaretalk
Easiest to Use:
Ozonetel
Ozonetel
Top Trending:
Wati
Wati
Show LessShow More
Highest Performer:
Squaretalk
Squaretalk
Easiest to Use:
Ozonetel
Ozonetel
Top Trending:
Wati
Wati

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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128 Listings in Communication Platform as a Service (CPaaS) Available
  • Sort By:
    G2 Score
Dotdigital
(1,099)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigit

    Users
    • Marketing Manager
    • Marketing Executive
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 45% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dotdigital Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    277
    Customer Support
    244
    Helpful
    205
    Email Marketing
    143
    Features
    138
    Cons
    Missing Features
    92
    Limited Features
    67
    Learning Curve
    65
    Limitations
    49
    Limited Customization
    37
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dotdigital features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    8.0
    Ease Of Integration
    Average: 8.6
    8.8
    Professional Support
    Average: 8.4
    8.0
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dotdigital
    Company Website
    Year Founded
    1999
    HQ Location
    London Bridge, London
    Twitter
    @dotdigital
    16,154 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    484 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigit

Users
  • Marketing Manager
  • Marketing Executive
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 45% Mid-Market
  • 41% Small-Business
Dotdigital Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
277
Customer Support
244
Helpful
205
Email Marketing
143
Features
138
Cons
Missing Features
92
Limited Features
67
Learning Curve
65
Limitations
49
Limited Customization
37
View All Pros and Cons
Dotdigital features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
8.0
Ease Of Integration
Average: 8.6
8.8
Professional Support
Average: 8.4
8.0
Communication Varieties
Average: 8.3
Seller Details
Seller
Dotdigital
Company Website
Year Founded
1999
HQ Location
London Bridge, London
Twitter
@dotdigital
16,154 Twitter followers
LinkedIn® Page
www.linkedin.com
484 employees on LinkedIn®
Webex Connect
(88)4.5 out of 5
9th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with

    Users
    No information available
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 41% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Customer Support
    4
    Easy Integrations
    4
    Automation
    3
    Easy Setup
    3
    Cons
    Difficult Setup
    3
    Integration Issues
    3
    Complex Setup
    2
    Difficult Navigation
    2
    Downtime Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Connect features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.5
    Ease Of Integration
    Average: 8.6
    8.8
    Professional Support
    Average: 8.4
    9.1
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    730,409 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,148 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with

Users
No information available
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 41% Small-Business
  • 39% Mid-Market
Webex Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Customer Support
4
Easy Integrations
4
Automation
3
Easy Setup
3
Cons
Difficult Setup
3
Integration Issues
3
Complex Setup
2
Difficult Navigation
2
Downtime Issues
2
View All Pros and Cons
Webex Connect features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.8
8.5
Ease Of Integration
Average: 8.6
8.8
Professional Support
Average: 8.4
9.1
Communication Varieties
Average: 8.3
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
730,409 Twitter followers
LinkedIn® Page
www.linkedin.com
95,148 employees on LinkedIn®

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Telnyx CPaaS
(513)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

    Users
    • CEO
    • Owner
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 81% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Telnyx CPaaS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    61
    Ease of Use
    49
    Customer Service
    36
    Pricing
    34
    Easy Integration
    30
    Cons
    Complex Processes
    21
    High Cost
    13
    Customer Service
    11
    Poor Documentation
    9
    Billing Issues
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Telnyx CPaaS features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Ease Of Integration
    Average: 8.6
    8.9
    Professional Support
    Average: 8.4
    9.1
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Telnyx
    Company Website
    Year Founded
    2009
    HQ Location
    600 Congress Avenue 14th Floor Austin, TX 78701
    Twitter
    @telnyx
    4,067 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    320 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

Users
  • CEO
  • Owner
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 81% Small-Business
  • 17% Mid-Market
Telnyx CPaaS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
61
Ease of Use
49
Customer Service
36
Pricing
34
Easy Integration
30
Cons
Complex Processes
21
High Cost
13
Customer Service
11
Poor Documentation
9
Billing Issues
8
View All Pros and Cons
Telnyx CPaaS features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
8.9
Ease Of Integration
Average: 8.6
8.9
Professional Support
Average: 8.4
9.1
Communication Varieties
Average: 8.3
Seller Details
Seller
Telnyx
Company Website
Year Founded
2009
HQ Location
600 Congress Avenue 14th Floor Austin, TX 78701
Twitter
@telnyx
4,067 Twitter followers
LinkedIn® Page
www.linkedin.com
320 employees on LinkedIn®
Wati
(407)4.6 out of 5
2nd Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Information Technology and Services
    Market Segment
    • 79% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Wati is a customer engagement platform that integrates with WhatsApp to provide automation, shared team inboxes, and CRM integration for businesses.
    • Users like the advanced automation features, the ability to handle high volumes of messages, and the responsive customer support team.
    • Reviewers mentioned that the pricing can be high for small businesses, the user interface can be slow and unintuitive, and the chatbots sometimes glitch and stop working.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wati Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    126
    Automation
    82
    Customer Support
    71
    Features
    69
    Integrations
    56
    Cons
    Expensive
    47
    Cost
    38
    Pricing Issues
    28
    Missing Features
    23
    Poor Customer Support
    23
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wati features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Ease Of Integration
    Average: 8.6
    8.7
    Professional Support
    Average: 8.4
    8.5
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wati
    Company Website
    Year Founded
    2019
    HQ Location
    Hong Kong, HK
    Twitter
    @Wati_io
    517 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    206 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Information Technology and Services
Market Segment
  • 79% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Wati is a customer engagement platform that integrates with WhatsApp to provide automation, shared team inboxes, and CRM integration for businesses.
  • Users like the advanced automation features, the ability to handle high volumes of messages, and the responsive customer support team.
  • Reviewers mentioned that the pricing can be high for small businesses, the user interface can be slow and unintuitive, and the chatbots sometimes glitch and stop working.
Wati Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
126
Automation
82
Customer Support
71
Features
69
Integrations
56
Cons
Expensive
47
Cost
38
Pricing Issues
28
Missing Features
23
Poor Customer Support
23
View All Pros and Cons
Wati features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.8
Ease Of Integration
Average: 8.6
8.7
Professional Support
Average: 8.4
8.5
Communication Varieties
Average: 8.3
Seller Details
Seller
Wati
Company Website
Year Founded
2019
HQ Location
Hong Kong, HK
Twitter
@Wati_io
517 Twitter followers
LinkedIn® Page
www.linkedin.com
206 employees on LinkedIn®
Vonage Communications APIs
(393)4.2 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build bes

    Users
    • CTO
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 68% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vonage Communications APIs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    API Integration
    8
    Ease of Use
    7
    API Quality
    6
    Customer Satisfaction
    4
    Features
    4
    Cons
    Expensive
    4
    Learning Curve
    3
    Limited Features
    3
    Pricing Issues
    3
    Development Challenges
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vonage Communications APIs features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Ease Of Integration
    Average: 8.6
    8.3
    Professional Support
    Average: 8.4
    8.9
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,220 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,745 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build bes

Users
  • CTO
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 68% Small-Business
  • 23% Mid-Market
Vonage Communications APIs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
API Integration
8
Ease of Use
7
API Quality
6
Customer Satisfaction
4
Features
4
Cons
Expensive
4
Learning Curve
3
Limited Features
3
Pricing Issues
3
Development Challenges
2
View All Pros and Cons
Vonage Communications APIs features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
8.7
Ease Of Integration
Average: 8.6
8.3
Professional Support
Average: 8.4
8.9
Communication Varieties
Average: 8.3
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,220 Twitter followers
LinkedIn® Page
www.linkedin.com
2,745 employees on LinkedIn®
Ozonetel
(615)4.6 out of 5
1st Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    119
    Features
    88
    Call Management
    76
    Call Quality
    61
    Intuitive
    56
    Cons
    Call Issues
    52
    Connection Issues
    46
    Call Connectivity Issues
    35
    Connectivity Issues
    34
    Slow Loading
    26
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Ease Of Integration
    Average: 8.6
    9.1
    Professional Support
    Average: 8.4
    9.0
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    791 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    362 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
119
Features
88
Call Management
76
Call Quality
61
Intuitive
56
Cons
Call Issues
52
Connection Issues
46
Call Connectivity Issues
35
Connectivity Issues
34
Slow Loading
26
View All Pros and Cons
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
9.1
Ease Of Integration
Average: 8.6
9.1
Professional Support
Average: 8.4
9.0
Communication Varieties
Average: 8.3
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
791 Twitter followers
LinkedIn® Page
www.linkedin.com
362 employees on LinkedIn®
Bandwidth
(466)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. O

    Users
    • CEO
    • Owner
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bandwidth Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Customer Support
    11
    Customer Service
    8
    Helpfulness
    6
    Staff Support
    6
    Cons
    Complex Processes
    7
    Customer Service
    7
    Messaging Issues
    4
    Poor Customer Support
    3
    Time Constraints
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bandwidth features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.2
    Ease Of Integration
    Average: 8.6
    8.4
    Professional Support
    Average: 8.4
    8.2
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bandwidth
    Company Website
    Year Founded
    1999
    HQ Location
    Raleigh, NC
    Twitter
    @bandwidth
    10,532 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,236 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. O

Users
  • CEO
  • Owner
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Bandwidth Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Customer Support
11
Customer Service
8
Helpfulness
6
Staff Support
6
Cons
Complex Processes
7
Customer Service
7
Messaging Issues
4
Poor Customer Support
3
Time Constraints
3
View All Pros and Cons
Bandwidth features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.2
Ease Of Integration
Average: 8.6
8.4
Professional Support
Average: 8.4
8.2
Communication Varieties
Average: 8.3
Seller Details
Seller
Bandwidth
Company Website
Year Founded
1999
HQ Location
Raleigh, NC
Twitter
@bandwidth
10,532 Twitter followers
LinkedIn® Page
www.linkedin.com
1,236 employees on LinkedIn®
Sendbird
(100)4.6 out of 5
Optimized for quick response
8th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution allows businesses to engage wi

    Users
    No information available
    Industries
    • Computer Software
    • Health, Wellness and Fitness
    Market Segment
    • 48% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sendbird Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Customer Support
    26
    Features
    20
    Easy Integrations
    16
    Integrations
    16
    Cons
    Expensive
    15
    Cost
    11
    Cost Limitations
    9
    Learning Curve
    8
    Missing Features
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sendbird features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Ease Of Integration
    Average: 8.6
    9.0
    Professional Support
    Average: 8.4
    8.7
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sendbird
    Company Website
    Year Founded
    2013
    HQ Location
    San Mateo, California
    Twitter
    @SendBird
    4,812 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    296 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution allows businesses to engage wi

Users
No information available
Industries
  • Computer Software
  • Health, Wellness and Fitness
Market Segment
  • 48% Mid-Market
  • 32% Small-Business
Sendbird Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Customer Support
26
Features
20
Easy Integrations
16
Integrations
16
Cons
Expensive
15
Cost
11
Cost Limitations
9
Learning Curve
8
Missing Features
7
View All Pros and Cons
Sendbird features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.7
Ease Of Integration
Average: 8.6
9.0
Professional Support
Average: 8.4
8.7
Communication Varieties
Average: 8.3
Seller Details
Seller
Sendbird
Company Website
Year Founded
2013
HQ Location
San Mateo, California
Twitter
@SendBird
4,812 Twitter followers
LinkedIn® Page
www.linkedin.com
296 employees on LinkedIn®
Twilio
(493)4.2 out of 5
View top Consulting Services for Twilio
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a

    Users
    • Senior Software Engineer
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Twilio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integrations
    9
    Ease of Use
    8
    Easy Communication
    8
    Easy Setup
    8
    Integrations
    8
    Cons
    Poor Customer Support
    11
    Limited Features
    8
    Expensive
    6
    Messaging Issues
    5
    Poor Documentation
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Twilio features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.0
    Ease Of Integration
    Average: 8.6
    7.0
    Professional Support
    Average: 8.4
    8.3
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twilio
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @twilio
    81,717 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,521 employees on LinkedIn®
    Ownership
    NYSE: TWLO
Product Description
How are these determined?Information
This description is provided by the seller.

Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a

Users
  • Senior Software Engineer
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Small-Business
  • 31% Mid-Market
Twilio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
9
Ease of Use
8
Easy Communication
8
Easy Setup
8
Integrations
8
Cons
Poor Customer Support
11
Limited Features
8
Expensive
6
Messaging Issues
5
Poor Documentation
5
View All Pros and Cons
Twilio features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
8.0
Ease Of Integration
Average: 8.6
7.0
Professional Support
Average: 8.4
8.3
Communication Varieties
Average: 8.3
Seller Details
Seller
Twilio
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@twilio
81,717 Twitter followers
LinkedIn® Page
www.linkedin.com
6,521 employees on LinkedIn®
Ownership
NYSE: TWLO
Plivo
(745)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

    Users
    • CEO
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Plivo is an API-driven platform that supports messaging and voice services in multiple countries, with a focus on scalability and global coverage.
    • Reviewers appreciate Plivo's competitive pricing, ease of implementation and integration, high reliability, and excellent customer support, as well as its ability to support high-volume messaging with minimal infrastructure requirements.
    • Reviewers experienced issues with Plivo's inconsistent performance, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and limited support for country-specific messaging regulations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Plivo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    27
    Customer Support
    19
    API Quality
    15
    Features
    14
    Pricing
    14
    Cons
    Poor Customer Support
    9
    Messaging Issues
    6
    Call Issues
    5
    Expensive
    5
    Limited Features
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Plivo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Ease Of Integration
    Average: 8.6
    8.6
    Professional Support
    Average: 8.4
    8.8
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Plivo
    Company Website
    Year Founded
    2011
    HQ Location
    Austin, TX
    Twitter
    @plivo
    12,740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    210 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

Users
  • CEO
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Plivo is an API-driven platform that supports messaging and voice services in multiple countries, with a focus on scalability and global coverage.
  • Reviewers appreciate Plivo's competitive pricing, ease of implementation and integration, high reliability, and excellent customer support, as well as its ability to support high-volume messaging with minimal infrastructure requirements.
  • Reviewers experienced issues with Plivo's inconsistent performance, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and limited support for country-specific messaging regulations.
Plivo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
27
Customer Support
19
API Quality
15
Features
14
Pricing
14
Cons
Poor Customer Support
9
Messaging Issues
6
Call Issues
5
Expensive
5
Limited Features
5
View All Pros and Cons
Plivo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.9
Ease Of Integration
Average: 8.6
8.6
Professional Support
Average: 8.4
8.8
Communication Varieties
Average: 8.3
Seller Details
Seller
Plivo
Company Website
Year Founded
2011
HQ Location
Austin, TX
Twitter
@plivo
12,740 Twitter followers
LinkedIn® Page
www.linkedin.com
210 employees on LinkedIn®
Infobip
(56)4.3 out of 5
14th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solu

    Users
    No information available
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 45% Mid-Market
    • 36% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Infobip features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    9.3
    Ease Of Integration
    Average: 8.6
    8.6
    Professional Support
    Average: 8.4
    9.3
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Infobip
    Year Founded
    2006
    HQ Location
    London, England
    Twitter
    @Infobip
    34,175 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,410 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solu

Users
No information available
Industries
  • Financial Services
  • Banking
Market Segment
  • 45% Mid-Market
  • 36% Small-Business
Infobip features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
9.3
Ease Of Integration
Average: 8.6
8.6
Professional Support
Average: 8.4
9.3
Communication Varieties
Average: 8.3
Seller Details
Seller
Infobip
Year Founded
2006
HQ Location
London, England
Twitter
@Infobip
34,175 Twitter followers
LinkedIn® Page
www.linkedin.com
3,410 employees on LinkedIn®
Squaretalk
(107)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Starting at $15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Squaretalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Call Quality
    17
    Reliability
    16
    Efficiency
    15
    Features
    15
    Cons
    Delays
    5
    Connection Issues
    3
    Learning Curve
    3
    Missing Features
    3
    Dashboard Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Squaretalk features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Ease Of Integration
    Average: 8.6
    9.6
    Professional Support
    Average: 8.4
    8.8
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Squaretalk
    Company Website
    Year Founded
    2019
    HQ Location
    Jerusalem
    Twitter
    @SquareTalk
    31 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 41% Mid-Market
Squaretalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Call Quality
17
Reliability
16
Efficiency
15
Features
15
Cons
Delays
5
Connection Issues
3
Learning Curve
3
Missing Features
3
Dashboard Issues
2
View All Pros and Cons
Squaretalk features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.8
9.1
Ease Of Integration
Average: 8.6
9.6
Professional Support
Average: 8.4
8.8
Communication Varieties
Average: 8.3
Seller Details
Seller
Squaretalk
Company Website
Year Founded
2019
HQ Location
Jerusalem
Twitter
@SquareTalk
31 Twitter followers
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
SleekFlow
(170)4.6 out of 5
13th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SleekFlow is an agentic AI platform that transforms conversations into sales. Trusted by over 1,500 enterprises across over 80 countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live

    Users
    • Director
    • Founder
    Industries
    • Retail
    • Education Management
    Market Segment
    • 78% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SleekFlow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    77
    Customer Support
    65
    Features
    36
    Helpful
    34
    Automation
    32
    Cons
    Missing Features
    22
    Expensive
    20
    Messaging Issues
    20
    Poor Customer Support
    18
    Bugs
    17
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SleekFlow features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.1
    Ease Of Integration
    Average: 8.6
    8.3
    Professional Support
    Average: 8.4
    7.9
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SleekFlow
    Year Founded
    2019
    HQ Location
    Singapore, SG
    Twitter
    @sleekflow_io
    97 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    193 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SleekFlow is an agentic AI platform that transforms conversations into sales. Trusted by over 1,500 enterprises across over 80 countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live

Users
  • Director
  • Founder
Industries
  • Retail
  • Education Management
Market Segment
  • 78% Small-Business
  • 18% Mid-Market
SleekFlow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
77
Customer Support
65
Features
36
Helpful
34
Automation
32
Cons
Missing Features
22
Expensive
20
Messaging Issues
20
Poor Customer Support
18
Bugs
17
View All Pros and Cons
SleekFlow features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
8.1
Ease Of Integration
Average: 8.6
8.3
Professional Support
Average: 8.4
7.9
Communication Varieties
Average: 8.3
Seller Details
Seller
SleekFlow
Year Founded
2019
HQ Location
Singapore, SG
Twitter
@sleekflow_io
97 Twitter followers
LinkedIn® Page
www.linkedin.com
193 employees on LinkedIn®
Stream
(50)4.5 out of 5
12th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stream powers real-time communication experiences for billions of end users across multiple industries. Stream's Chat API and SDKs were developed to enable teams to quickly ship a full-featured, hig

    Users
    • Software Engineer
    • CTO
    Industries
    • Information Technology and Services
    • Health, Wellness and Fitness
    Market Segment
    • 68% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Stream Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Easy Integrations
    12
    Features
    10
    Customer Support
    9
    Chat Functionality
    8
    Cons
    Limitations
    5
    Limited Customization
    4
    Cost Limitations
    3
    Expensive
    3
    Technical Knowledge Required
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stream features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.8
    8.5
    Ease Of Integration
    Average: 8.6
    8.5
    Professional Support
    Average: 8.4
    8.6
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stream
    Year Founded
    2015
    HQ Location
    Boulder, US
    Twitter
    @getstream_io
    11,692 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    317 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stream powers real-time communication experiences for billions of end users across multiple industries. Stream's Chat API and SDKs were developed to enable teams to quickly ship a full-featured, hig

Users
  • Software Engineer
  • CTO
Industries
  • Information Technology and Services
  • Health, Wellness and Fitness
Market Segment
  • 68% Small-Business
  • 20% Mid-Market
Stream Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Easy Integrations
12
Features
10
Customer Support
9
Chat Functionality
8
Cons
Limitations
5
Limited Customization
4
Cost Limitations
3
Expensive
3
Technical Knowledge Required
3
View All Pros and Cons
Stream features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.8
8.5
Ease Of Integration
Average: 8.6
8.5
Professional Support
Average: 8.4
8.6
Communication Varieties
Average: 8.3
Seller Details
Seller
Stream
Year Founded
2015
HQ Location
Boulder, US
Twitter
@getstream_io
11,692 Twitter followers
LinkedIn® Page
www.linkedin.com
317 employees on LinkedIn®
Sobot Omnichannel Suite
(387)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 41% Small-Business
    • 38% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sobot is a customer service platform that integrates chat, voice, and WhatsApp to answer customer queries and provide multilingual support.
    • Users frequently mention the platform's ability to handle high volumes of traffic securely, its efficient routing system, and its AI chatbot's accuracy in understanding natural language and automating repetitive queries.
    • Reviewers experienced challenges with the initial setup and customization of chatbot responses, the need for additional resources for back-end tasks, and the lack of flexibility in pricing tiers for advanced features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sobot Omnichannel Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    158
    Features
    118
    Ease of Use
    108
    Efficiency
    93
    Customer Support
    90
    Cons
    Limited Customization
    32
    Learning Curve
    24
    Missing Features
    24
    Limited Features
    19
    Steep Learning Curve
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.8
    10.0
    Ease Of Integration
    Average: 8.6
    10.0
    Professional Support
    Average: 8.4
    10.0
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sobot
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 41% Small-Business
  • 38% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sobot is a customer service platform that integrates chat, voice, and WhatsApp to answer customer queries and provide multilingual support.
  • Users frequently mention the platform's ability to handle high volumes of traffic securely, its efficient routing system, and its AI chatbot's accuracy in understanding natural language and automating repetitive queries.
  • Reviewers experienced challenges with the initial setup and customization of chatbot responses, the need for additional resources for back-end tasks, and the lack of flexibility in pricing tiers for advanced features.
Sobot Omnichannel Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
158
Features
118
Ease of Use
108
Efficiency
93
Customer Support
90
Cons
Limited Customization
32
Learning Curve
24
Missing Features
24
Limited Features
19
Steep Learning Curve
15
View All Pros and Cons
Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.8
10.0
Ease Of Integration
Average: 8.6
10.0
Professional Support
Average: 8.4
10.0
Communication Varieties
Average: 8.3
Seller Details
Seller
Sobot
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
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Communication Platform as a Service (CPaaS) Software: Analyst Takeaways from G2’s Review Data

Communication Platform as a Service, also known as CPaaS software, is a cloud-based platform that helps businesses and users easily integrate real-time communication features into other applications and workflows. CPaaS allows developers and IT professionals to add voice, video, and messaging to their apps by using a cloud-based provider. CPaaS software stands out for how rapidly it’s reshaping how businesses communicate.

From my analysis after reviewing a dataset of 1000s of reviews, CPaaS software is a popular choice for startups and small businesses due to most software of this type offering scalability and ease of integration. Large enterprises also seek to use this software to enhance customer experience and improve internal communication.

What I Often See in CPaaS Software Feedback

Pros: What Users Consistently Appreciate

  • Ease of Use: Users frequently emphasize that CpaaS platforms are intuitive, helping teams get started quickly without deep technical expertise.

“Dotdigital is an intuitive, user-friendly platform that enables marketers of any level of ability to create impactful email campaigns, landing pages and enquiry forms. We love the access available to expert help when needed, and the detailed data reports we can generate following email campaigns.” - Sarah B. Dotdigital Review

  • Seamless Integration:  Many reviews highlight how easily CpaaS APIs plug into existing systems, streamlining deployment and allowing faster time to value.

“I think Dot Digital is a great platform, I have used it across 2 jobs over the last 5 years or so and always found it to be leading ESP. I really enjoy how easy the email builder is to use, creating automations and segments is also really easy and effective. I think the integrations you can make are also great, we recently started using a parent and child account to work with two sister brands and found it really easy to set up, especially with our account manager now on hand to help with any issues. We use Dot Digital every day and have never have serious issues, I have been able to show less experienced colleagues how to use the paltform and get the up to speed very quickly” - James A. Dotdigital Review

  • Reliable Support: Strong customer support shows up repeatedly in positive feedback. Users appreciate responsive teams that can troubleshoot or guide implementation when needed.

“I never had an easy platform to paly around with and guess what you have an API for everything so if you want to automate this, you can do so easily. Their support is perfect as they route your chat to the relevant team and your issues are totally solved and you get an answer at the end with what you are asking for. I'm getting jelous as we need this support in our team as well.” - Mike R. Review

Cons: Where Many Platforms Fall Short

  • Delays and Downtime: A smaller but important set of reviews call out service reliability and latency as pain points, particularly during high-traffic periods.

“Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues.” - Nistha S. Ozonetel Review

  • Support Gaps: While support is often praised, it’s also one of the top complaints—suggesting inconsistency in experiences across vendors or geographies.

“There are areas for improvement. Occasionally, the reimbursement tracking feels a bit slow when syncing with our financial systems, which can delay updates. That said, the customer support team has been responsive and helpful whenever we've faced issues.” - Muhammed W. Pluto Review

  • Unclear Pricing – Users mention they “don’t like” pricing surprises or a lack of transparency in usage-based billing models.

“The pricing structure is complicated, especially when dealing with multiple APIs and international rates.” - Nirav R. Vonage Communications Review

My Expert Takeaway on CPaaS Software in 2025

My takeaway is that the most successful teams using CPaaS software treat it not just as a comms add-on, but as a core layer of customer engagement. Startups, Small businesses, and enterprises often integrate CPaaS into their workflows—support tickets, logistics tracking, or even onboarding flows—where responsiveness is key.

From a metrics standpoint, the average star rating across reviews is a strong 4.48, and the likelihood to recommend averages at 8.97, signaling broad satisfaction. Ease of use (6.31/7) and quality of support (6.32/7) rank high, underscoring the category’s maturity.

Industries like healthcare and fintech, where security and speed are important, are especially heavy adopters. If your team is scaling operations and needs a reliable way to keep customers in the loop, CpaaS deserves serious consideration.

Brittany Guntang

Last updated on May 19, 2025