Telnyx CPaaS Reviews & Product Details

The API seems well-documented, and the wireless SIM capabilities are great Review collected by and hosted on G2.com.

Telnyx does not have any meaningful support. My account was denied L2 verification, which is required to use the SMS API, and the only recourse given is to "contact support". I filled out the support contact me form, I called the support number on 4 different occasions, and I have yet to interact with an actual human. The support line rings and rings, until, after waiting on hold for 10-15 minutes, you are directed to a voicemail box where you can leave a message, which will not be returned. I have left three of them so far, with two different phone numbers to contact me at, and have never heard back, so, while I would like to use some of the APIs and features of Telnyx, I simply cannot since they will not verify my account and will not contact me regarding this. Review collected by and hosted on G2.com.

The best part about Telnyx is the quality of their technical support. We were implementing their WebRTC JS SDK for in-browser calling, and their team was instrumental in getting us past a major roadblock. The support staff are not just reading from a script; they are technically proficient and can provide specific, actionable solutions quickly. Their API is robust, but it's the support that makes it usable. Review collected by and hosted on G2.com.

The primary challenge was that some of the public-facing documentation and CDN links for the WebRTC SDK were outdated. This led to a lot of initial frustration and wasted time trying to debug a ReferenceError that was ultimately caused by a broken link. Improving documentation maintenance would make the initial developer experience much smoother. Review collected by and hosted on G2.com.

The first time I registered with Telnyx, I immediately tried the AI ​​Assistant. I didn't expect Telnyx's AI assistant to produce assistance agents that closely resembled real humans. Furthermore, there are many models to choose from, ranging from those that connect directly to Telnyx or via API. It also includes connections to other voice providers like elevenlabs, though I'm still experimenting with Telnyx's voices. Review collected by and hosted on G2.com.

At first, I had difficulty accessing the usage history for each test call I made with the AI ​​Assistant. It was a bit tricky to find. It took a bit of effort for a beginner like me. However, the assistance provided by agent Aatif in the chat box was very helpful. Review collected by and hosted on G2.com.

I was looking for a reliable and affordable SIP Trunk provider to host my AI Voice Agents on phone calls here in Italy, and I have to say that Telnyx went above and beyond my expectations.

From the very beginning, the setup was smooth and straightforward. I purchased a number, configured the SIP Trunk, and started testing right away. The service quality has been excellent, with stable connections, clear audio, and a solid technical foundation.

What truly impressed me, though, was the customer support. During the configuration phase, I had a few doubts and small difficulties, and their support team was simply outstanding. The chat support responded almost instantly, with agents who were not only knowledgeable but also genuinely kind, patient, and proactive. They walked me through each step and made sure everything worked perfectly before closing the conversation.

Compared to other large providers I’ve tested, Telnyx clearly stands out for its human touch and commitment to helping customers succeed. Together with the excellent pricing and number availability for my country, this makes it a company I can wholeheartedly recommend. Review collected by and hosted on G2.com.

So far, I have nothing to complain about. My experience has been great. Review collected by and hosted on G2.com.

I don't know much about telnyx, the thing which i need and use from telnyx is SIP account, and i am 100% satisfied from that, previous i have my business in US and i need a dialer, for dialing calls, which is cheap and easy to setup, i just and connect and sip credintionals with linphone (softphone) and thats it i am ready to start dialing which is amazing for me as a small business owner. Review collected by and hosted on G2.com.

The thing which i want from telnyx to built is SMS feature, they have SMS feature but its difficult to setup with any tool, like linphone or other, and those are not conversatinal SMS so, if they can add this feature and make a system to easily setup this thing, then according to me, they are gem. Review collected by and hosted on G2.com.

As a developer, I really appreciate how well-documented and developer-friendly Telnyx is. The API is straightforward, and the dashboard makes testing and scaling simple. We integrated messaging and voice services in just a couple of days, and the performance has been consistent. What stands out most is the flexibility — whether you’re a startup or scaling up, the platform adapts easily. Support has been responsive, answering even advanced technical questions quickly. Highly recommend Telnyx for anyone building communications into their apps. Review collected by and hosted on G2.com.

nan all good just i need the support be a little bit faster . Review collected by and hosted on G2.com.

After my account was fully verified, setting up and using Telnyx became incredibly easy. The platform has a very intuitive and user-friendly interface, which made it simple to manage numbers and configure call forwarding. I really appreciate how seamless the implementation was, and the overall reliability of the service. Everything works smoothly, and it gave me confidence to integrate it into my business processes. Review collected by and hosted on G2.com.

At the beginning, the verification process took a bit longer than I expected. However, I now see this as a positive point — it shows that Telnyx takes compliance and security seriously, ensuring that accounts and numbers are validated properly. Once the verification was completed, everything worked perfectly. Review collected by and hosted on G2.com.

I appreciate the ease of their SMS API - it's very easy to integrate with through the use of webhooks. Review collected by and hosted on G2.com.

I had some trouble signing up and getting verified - having to chat to a member of the Telnyx team due to a glitch in the new verification system. Thankfully the problem was swiftly solved after the Telnyx team member understood what was going wrong. Review collected by and hosted on G2.com.

We’ve been using Telnyx for over six years now, and they’ve consistently delivered a reliable and powerful platform for our needs.

Our primary use case is SMS integration for an injury tracking and management application, and the Telnyx API has been seamless to work with. The uptime and performance have always met or exceeded expectations, and it’s made a big difference in how we deliver services to our clients.

What sets Telnyx apart, though, is their customer support. Every time we’ve had a question or needed clarification, their team has gone above and beyond to provide quick, actionable responses.

Having a provider that’s both technically solid and customer-focused has made them an invaluable part of our tech stack. Review collected by and hosted on G2.com.

There really hasn't been any dislikes... From our initial implementation, which was supported by outstanding API documentation and technical support team engagement, to the easy by which the Telnyx API was to integrate into our current applications; we are grateful and use Telnyx for all of our company's CPaaS needs. Review collected by and hosted on G2.com.

We’ve been using Telnyx for voice and fax services, and it’s been a great experience so far. The voice quality is excellent, with minimal latency or call drops, even during high-volume periods. Faxing—something many providers overlook—actually works reliably through their platform, which was a key requirement for our business.

The API is well-documented, and we were able to integrate it quickly with our internal systems. The self-service portal is intuitive and gives us full control over number management, call routing, and reporting.

Support has been responsive and helpful whenever we’ve had questions. Pricing is fair and scales well, especially for teams that don’t want to be locked into contracts.

Overall, Telnyx is a strong, developer-friendly option for anyone needing voice and fax capabilities with flexibility and control. Review collected by and hosted on G2.com.

One downside is that some advanced features, like call control and fax configuration, have a bit of a learning curve. The documentation is good, but it still takes time to fully understand and implement more complex setups. Review collected by and hosted on G2.com.