Twilio Reviews & Product Details

Twilio makes it simple to integrate SMS, voice, and email through one reliable platform. The APIs are easy to work with, well-documented, and scale smoothly from small projects to enterprise deployments. I also appreciate the strong global coverage and consistently high delivery rates. Review collected by and hosted on G2.com.

The biggest drawback is the pricing, which can get expensive at scale compared to some competitors. Billing can also feel a bit complex with different rates for regions and channels. In addition, while the platform is powerful, some features take extra effort to configure, and support response times could be faster for urgent issues. Review collected by and hosted on G2.com.

I have never hired them nor used their service, I have no idea how good they are or not at what they supposedly do. All I know is that my credit card has been charged $35,000 to their credit. I have never signed a contract with them nor received any correspondence from them. All of my attempts to contact their customer service have fallen flat. I am not able to get past their bots Review collected by and hosted on G2.com.

I noticed a charge on my credit card, a little over $35,000. I reported this to.Twilio through their customer service portal. I get bot responses, and I answer all of the questions The bot asks, but I cannot get any help. They may be good at their job, I doubt they have any complicity in this credit card charge, but they are certainly not helping me resolve the problem. If I were contemplating using them for their stated service, I would be incredibly reluctant. You will have no way of getting a hold of an actual person to solve your problem. Review collected by and hosted on G2.com.

Twilio makes it easy to manage communications at scale without building everything in-house. From a finance standpoint, usage-based billing is clear and predictable. Review collected by and hosted on G2.com.

Costs can add up quickly as usage grows, and it can take time to fully understand the different pricing tiers. Review collected by and hosted on G2.com.

Easily handles all our short code messaging needs. Both for internal security 2FA validation, and sales broadcast messages Review collected by and hosted on G2.com.

Complex start up. There are alot of particulars you need to be aware of to register your company for its initial use. Review collected by and hosted on G2.com.

Nothing! charged first - clocked instantly after the charge Review collected by and hosted on G2.com.

Wanted to open a new account and test Voice AI agent, they wanted me to upgrade and pay 20$ I did that, and instantlythe account was blocked, then they sent me a long batch of emails asking what I'm planing to do for what companies etc. I did provide all docs, there were not happy with company adress and keep in mind that I wanted to pay 20$ only to build the test example and call myself, I provided 2 numbers that I will be calling and receiving calls from.

Guess what account was permanently blocked.

Not recommended at all! Review collected by and hosted on G2.com.

There is nothing I like abouit Twiliio. It was a horrendous waste of time to try to make it work. Review collected by and hosted on G2.com.

I couldn't make it work. I couldn't find useful support from them, either online or on the phone. This product was therefore of no use to me, so I tried to cancel it. I never could use it, and thus I never did use it. But they kept on billing me anyway. When I tried to reach them to reverse that charge, I could't reach them online or on the phone. I left multiple messages asking that they respond to me, but they never did. Useless, terrible ripoff company. I wouldn't recommend them to anyone. You're better off not dealing with them at all. Review collected by and hosted on G2.com.

Twilio offers an impressive range of features and API integrations that allow communication solutions to be integrated quickly and efficiently into existing systems. The documentation is extensive and well-structured, which makes implementation easier for developers. We were particularly impressed by the flexibility in call management and the automation possibilities. The scalability of the platform is also a clear advantage for companies that want to grow. Review collected by and hosted on G2.com.

Unfortunately, our initial enthusiasm was dampened by an extremely disappointing support experience. Our account was suddenly and without warning suspended, just one week after the release of our integration. Despite detailed explanations on our part, we have not received any response from Twilio support for over 2 weeks. The lack of transparency in the verification process and the fact that the service was abruptly shut down during operation have not only massively disrupted our operations but also permanently shaken our trust in Twilio. If Twilio does not address these issues, we unfortunately cannot recommend the platform further. Review collected by and hosted on G2.com.

Twilio give many tools for SMS, calls and API. Very stable, easy to use and connect with other system. Dashboard is clear and service work fast. Review collected by and hosted on G2.com.

The price is too high for me, and support answer long time. Other things are good and I like the service. Review collected by and hosted on G2.com.

All the different programs and offerings they have Review collected by and hosted on G2.com.

The company is so big that unless you are a major player you just end up being a fly on the wall with little to no communication or support. Review collected by and hosted on G2.com.

Twilio is incredibly flexible and developer-friendly. It offers well-documented APIs that make it easy to integrate voice, SMS, WhatsApp, and email into any application. The scalability, reliability, and global reach are major upsides, and tools like Twilio Studio and Conversations streamline customer engagement workflows without heavy infrastructure. Review collected by and hosted on G2.com.

Twilio’s pricing can quickly add up, especially at scale or with global usage. The cost structure isn’t always transparent, and debugging delivery issues (e.g., SMS not received) can be difficult without deep telecom knowledge. Support can also be slow for smaller accounts. Review collected by and hosted on G2.com.