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Compare Plivo and Twilio 
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At a Glance
Market Segments
Small-Business (78.1% of reviews)
Small-Business (50.8% of reviews)
Entry-Level Pricing
Pay As You Go
No pricing available
Plivo
Star Rating
(745)4.5 out of 5
Market Segments
Small-Business (78.1% of reviews)
Entry-Level Pricing
Pay As You Go
Browse all 3 pricing plansTwilio
Star Rating
(493)4.2 out of 5
Market Segments
Small-Business (50.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio has a slightly lower Ease of Use rating (8.4) compared to Plivo (9.0), indicating that Plivo may offer a more intuitive interface for new users.
- Reviewers mention that Plivo excels in API Call Speed (9.1) compared to Twilio (8.3), which can significantly impact the performance of applications relying on real-time communication.
- G2 users highlight that Plivo's Quality of Support (8.6) is rated higher than Twilio's (8.0), suggesting that users may find more effective assistance when issues arise with Plivo.
- Users on G2 report that Plivo has a better Ease of Setup (8.9) compared to Twilio (7.9), which can be crucial for businesses looking to implement communication solutions quickly.
- Reviewers say that Twilio's Communication Varieties (8.4) are slightly less comprehensive than Plivo's (8.8), indicating that Plivo may offer a broader range of communication options for users.
- Users report that Plivo's Documentation (8.7) is more helpful than Twilio's (7.8), which can be a significant factor for developers needing clear guidance during integration.
Pricing
Entry-Level Pricing
Plivo
SMS API Platform
Pay As You Go
SMS Pricing starts at $0.0055/sms in the US.
https://www.plivo.com/sms/pricing/us/
- Fraud Shield fights SMS Pumping
- Simplified 10DLC / DLT registration
- Toll-free verification
Twilio
No pricing availableFree Trial
Plivo
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
9.1
519
8.8
359
Ease of Use
9.0
531
8.3
363
Ease of Setup
8.9
400
7.8
202
Ease of Admin
9.0
393
7.9
193
Quality of Support
8.6
474
7.8
325
Has the product been a good partner in doing business?
9.0
384
8.1
184
Product Direction (% positive)
7.8
485
8.3
349
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authentication type
8.3
8
Not enough data
6.4
7
Not enough data
6.9
6
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
6.1
6
Not enough data
Functionality
8.0
5
Not enough data
6.1
6
Not enough data
Implementation
9.0
7
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
6.7
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
6.0
5
Not enough data
6.7
5
Not enough data
5.3
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
SMS Platform
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
332
|
Verified
8.0
104
|
Verified
9.0
320
|
Verified
8.3
101
|
Verified
8.8
309
|
Verified
8.3
101
|
Verified
Support
8.7
329
|
Verified
7.6
102
|
Verified
Feature Not Available
Feature Not Available
8.6
276
|
Verified
7.0
101
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - Phone Verification
8.8
7
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
5.7
7
Not enough data
Additional Features - Phone Verification
6.9
8
Not enough data
6.9
6
Not enough data
6.0
7
Not enough data
Agentic AI - Phone Verification
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Plivo and Twilio are categorized as WhatsApp Marketing and Communication Platform as a Service (CPaaS)
Unique Categories
Plivo is categorized as AI Customer Support Agents, Phone Verification, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Customer Communications Management, SMS Marketing, Conversational Marketing, Chatbots, Multi-Factor Authentication (MFA), Live Chat, Mobile Marketing, Help Desk, Customer Self-Service, and AI Agents For Business Operations
Twilio is categorized as Video Platform as a Service (VPaaS) and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Plivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.9%
Information Technology and Services
11.9%
Marketing and Advertising
5.7%
Telecommunications
5.4%
Financial Services
4.2%
Other
53.9%
Computer Software
17.9%
Information Technology and Services
10.5%
Marketing and Advertising
6.9%
Internet
5.0%
Health, Wellness and Fitness
4.8%
Other
54.9%
Most Helpful Reviews
Plivo
Most Helpful Favorable Review
Joseph G.
Verified User in Food & Beverages
I love Plivo's delivery rate. I can rest assured that when I use Plivo for my business, the messages will reach my customers. Also, I love their console. The UI/UX is well done.
Most Helpful Critical Review
Verified User in Computer Software
Extremely poor customer service. I ordered a phone number and needed to send them documentation that proved that I operate at the address I provided. Since I can't think of what kind of documentation they wanted me to send, I sent a customer support request...
Twilio
Most Helpful Favorable Review
Leonid K.
Verified User in Computer Software
I can build new apps in a matter of minutes
Most Helpful Critical Review
Slavko T.
Verified User in Marketing and Advertising
I'm generally reluctant to rate a service 1 star, but my experience with Twilio's customer support left me no choice. The platform itself has a lot to offer, but if you encounter any issues, be prepared for long waits and lack of thorough assistance. My...
Joseph G.
Verified User in Food & Beverages
I love Plivo's delivery rate. I can rest assured that when I use Plivo for my business, the messages will reach my customers. Also, I love their console. The UI/UX is well done.
Leonid K.
Verified User in Computer Software
I can build new apps in a matter of minutes
Verified User in Computer Software
Extremely poor customer service. I ordered a phone number and needed to send them documentation that proved that I operate at the address I provided. Since I can't think of what kind of documentation they wanted me to send, I sent a customer support request...
Slavko T.
Verified User in Marketing and Advertising
I'm generally reluctant to rate a service 1 star, but my experience with Twilio's customer support left me no choice. The platform itself has a lot to offer, but if you encounter any issues, be prepared for long waits and lack of thorough assistance. My...
Alternatives
Discussions
Can you add emoji use to texting with Plivo ?
2 Comments
HD
Hi Raquel, We do support this feature and emojis can be added and sent through inbound and outbound SMS. We're putting together a quick how to for you and...Read more
Where can I see the pricing for all countries you support?
1 Comment
Official Response from Plivo
You can see detailed pricing at https://www.plivo.com/pricing/Read more
Does anybody from Ethiopia use Plivo, if so do you have deliverability issues some times?
1 Comment
HD
Hi there - I checked with our Plivo support team and the last known issue that was raised with us was in July and was due to a two week Internet blackout in...Read more
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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