Squaretalk Reviews & Product Details

Squaretalk Product Details

Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls and WhatsApp Business messaging, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that cater to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty.

Product Website

Seller

Squaretalk

Discussions

Squaretalk Community

Languages Supported

English, French, Hebrew

Product Description

The ultimate in flexibility and ease of integration, Axiom cloud contact center gives agents the tools they need to provide high level, personalized service to clients worldwide.

Overview by

Noam Dorokhov (Marketing Manager at Squaretalk)

Pricing

Pricing provided by Squaretalk.

Core

Starting at $15.00

5 users Per Month

View More Pricing Information

Squaretalk Integrations

(17)

Verified by Squaretalk

Squaretalk Media

Gain more operational control with real-time performance dashboards. Create custom views and share them with your colleagues with just one click.

Squaretalk Demo - Sentiment Analysis of Calls and WhatsApp Messages

Understand your client interactions better with AI-powered transcripts, summarization, and sentiment analysis.

Import and categorize contacts into groups, streamlining your operations. Get all relevant details and notes on one screen, enabling quicker responses and more personalized pitches.

Squaretalk’s advanced reporting tools provide detailed analytics that help you understand trends, optimize operations, and drive business growth. Export and schedule custom reports with 80+ metrics.

Transform your inbound and outbound communication with advanced call features and crystal-clear audio.

Send templates, broadcast campaigns and handle incoming requests from one platform, enhancing both customer experience and agent productivity.

Discover how Squaretalk is transforming the way you connect and engage with your customers!

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HB

Haris B.

Industrial Designer

Mechanical or Industrial Engineering

Small-Business (50 or fewer emp.)

10/10/2025

"A Solid All-in-One Communication Platform"

3/5

What do you like best about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not just tech teams. If you're looking for a cloud-based communication platform that's easy to implement and scale with, Squaretalk is definitely worth considering. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Squaretalk is a strong platform, especially for small to mid-sized teams, but it’s not perfect. With some improvements in UI intuitiveness, more advanced features, and expanded integration options, it could become a top-tier solution. Still, for the price and support you get, it's a reliable choice.we just hope to see more polish and flexibility in future updates. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

Squaretalk solves the core problem of fragmented, inefficient communication and replaces it with a unified, scalable platform. It’s boosted our productivity, improved customer interactions, and saved our team a lot of time and frustration. The flexibility it offers has allowed us to focus less on managing tools and more on driving results. Review collected by and hosted on G2.com.

AP

Ankush P.

product it

Small-Business (50 or fewer emp.)

10/9/2025

"Best communicational channel Squaretalk"

4.5/5

What do you like best about Squaretalk?

Honestly, I really like how easy it is to use. Even if someone isn’t super tech-savvy, you can figure out most things pretty quickly. Setting it up was also smooth — the implementation didn’t give me headaches. I also like the number of features it offers; everything from calls to messaging to analytics is in one place, so I don’t have to juggle multiple tools. Integrating it with our CRM was simple, which saved a lot of time. I use it every day, and it’s reliable, so it’s become a big part of how we work. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ease of use drops a bit there. When it comes to implementation, setting up complex workflows can be tricky. Honestly, the sheer number of features can feel a little overwhelming at first, and a few integrations needed extra work to get right. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

Squaretalk is solving a bunch of communication problems for us. It helps us handle calls, messages, and customer queries all in one place, so nothing falls through the cracks. The call routing and automation save our team a lot of time, and having everything integrated with our CRM means we can see customer info instantly during interactions. Overall, it’s making our work more organized, faster, and less stressful, and it’s helping us provide better service to our customers. Review collected by and hosted on G2.com.

AP

Alejandro P.

Consultor comercial Jr.

Small-Business (50 or fewer emp.)

10/7/2025

"Clean APIs and Reliable Performance"

5/5

What do you like best about Squaretalk?

The API integration is clean and well-documented. Performance is solid; no noticeable latency issues, even with concurrent users. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

My only gripe is that the UI could be a bit more customizable for power users, but overall, SquareTalk is a reliable, scalable solution for teams that value automation and seamless communication. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

SquareTalk solves the problem of fragmented communication and inefficient workflows by centralizing calls, messages, and CRM interactions into a single, integrated platform. For me as a software engineer, this means I can automate repetitive customer interactions and connect communication processes directly to our internal systems through clean, well-documented APIs. The result is improved efficiency, better data visibility, and smoother collaboration across teams—all without the hassle of switching between multiple tools or manually managing customer touchpoints. Review collected by and hosted on G2.com.

RE

Rusiru E.

Executive Monitoring Services

Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

7/27/2025

"Good, Useful Software"

4.5/5

What do you like best about Squaretalk?

The HIPAA compliance was one of the main reasons we went with Squaretalk. We also appreciate that the integration with our CRM allows us to provide more personalized service at scale, significantly cut wait times, and improve patient satisfaction. Having the AI agent book appointments and send SMS confirmations has significantly reduced the no-shows. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

It took some tweaking to fully customize the campaign, but we’re very satisfied with the results. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

The AI agents now efficiently handle basic questions and transfer more complicated cases to human support or specific healthcare providers, which significantly reduces our staffing needs. We also have very precise call tracking and monitoring to continuously refine processes and for auditing purposes. Review collected by and hosted on G2.com.

GP

Gauri P.

Mid-Market (51-1000 emp.)

8/22/2025

"Best Call Tracking & Monitoring Platform"

5/5

What do you like best about Squaretalk?

The call recording features help me review difficult student conversations for training purposes and use them for real-life examples. The clean interface makes it easy to spot performance trends and make immediate corrections. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

There are no alerts for sudden performance drops.

All other experience was mine very good and reliable with Squaretalk. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

Without proper monitoring, I couldn't tell which advisors were most effective at student retention or ensure consistent service quality. Squaretalk’s performance tracking shows me exactly which team members excel at which types of student interventions. Combined with the advanced call routing features, this significantly improved our operations - student retention rates have improved by 24%, and I can provide much more targeted agent coaching based on actual conversation data. Review collected by and hosted on G2.com.

KS

Kanika S.

Project Manager

Information Services

Mid-Market (51-1000 emp.)

7/28/2025

"Best AI integration and hassle free services"

4/5

What do you like best about Squaretalk?

The AI voice agents work exceptionally well for our player retention campaigns. The system automatically calls with personalized bonuses, promotions, and challenges, maximizing our efficiency and re-engagement rates. The compliance features are crucial for the iGaming industry, which was a significant reason why we chose to work with Squaretalk. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The initial setup of compliance rules required some fine-tuning, but we got the hang of it. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

We needed to reach inactive players quickly and efficiently while maintaining strict compliance standards. The platform's intelligent call routing ensures high-value players always reach our VIP specialists, while the automated follow-up sequences keep lower-tier players engaged. Our reactivation rate has increased by 45% since implementation, and we've reduced compliance violations to zero. Review collected by and hosted on G2.com.

PD

Puja D.

Mid-Market (51-1000 emp.)

10/10/2025

"Powerful User Experience!"

5/5

What do you like best about Squaretalk?

They have the best quality services that manage all our VOice processing work with an auto dialer, and their SMS marketing gives the best results always. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

No, I don't have any major issues. Sometimes need assistance to integrate our other tasks, and their team always responds quickly. Review collected by and hosted on G2.com.

BK

Bessie K.

Mid-Market (51-1000 emp.)

8/23/2025

"Hassle-Free Infrastructure"

5/5

What do you like best about Squaretalk?

I love how many filtering options you have when scheduling reports. I can tailor each report to the specific use case, which helps when I present updates to the different stakehoolders. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Not a big deal, but the scheduled email visuals could use some work. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

It’s eliminated guesswork from campaign reviews. We used to run weekly meetings based on manually filled spreadsheets that didn’t always match reality. Now, I can show the team what’s working, what’s not, and which strategies generate the best outcomes. Squaretalk helped us improve focus and stop wasting calls during off-peak hours. Review collected by and hosted on G2.com.

FD

Frida D.

Account Manager

Civic & Social Organization

Mid-Market (51-1000 emp.)

8/22/2025

"Best call tracking and monitoring system"

4/5

What do you like best about Squaretalk?

The ability to monitor live agent activity has made my job much more efficient. I have KPIs like agent availability, how many calls they’ve taken, their average talk time, and their pause time, all in one view. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Agent score cards would make coaching even more impactful. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

It gives me transparency I didn’t have before. If someone’s struggling or if a queue is backing up, I can spot it immediately and intervene before the problems escalate. It’s also improved agent accountability—they know I’m seeing the data in real-time, which motivates better time management and professionalism. Review collected by and hosted on G2.com.

MV

Manikandan V.

Co-Founder & CMO

Small-Business (50 or fewer emp.)

5/6/2025

"Thanks for your CRM Integration and Real-Time Support"

4.5/5

What do you like best about Squaretalk?

The system seamlessly connects with our Customer Relationship Management system. The process of transferring call results into our Salesforce pipeline impressed me because it was straightforward. The advantage of working with a personal account manager who knows our sales cycle patterns is truly significant. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Agent performance analytics alongside the click-to-call feature enable us to provide better coaching to our team members and reduce their work time. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

Our organization possesses a comprehensive understanding of all prospecting operations. The click-to-call feature reduces time consumption while agent performance analytics provide better coaching opportunities for the team. The implementation of Squaretalk has resulted in a notable rise of successful follow-up interactions. Review collected by and hosted on G2.com.