Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not just tech teams. If you're looking for a cloud-based communication platform that's easy to implement and scale with, Squaretalk is definitely worth considering. Review collected by and hosted on G2.com.

Squaretalk is a strong platform, especially for small to mid-sized teams, but it’s not perfect. With some improvements in UI intuitiveness, more advanced features, and expanded integration options, it could become a top-tier solution. Still, for the price and support you get, it's a reliable choice.we just hope to see more polish and flexibility in future updates. Review collected by and hosted on G2.com.

Honestly, I really like how easy it is to use. Even if someone isn’t super tech-savvy, you can figure out most things pretty quickly. Setting it up was also smooth — the implementation didn’t give me headaches. I also like the number of features it offers; everything from calls to messaging to analytics is in one place, so I don’t have to juggle multiple tools. Integrating it with our CRM was simple, which saved a lot of time. I use it every day, and it’s reliable, so it’s become a big part of how we work. Review collected by and hosted on G2.com.

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ease of use drops a bit there. When it comes to implementation, setting up complex workflows can be tricky. Honestly, the sheer number of features can feel a little overwhelming at first, and a few integrations needed extra work to get right. Review collected by and hosted on G2.com.

The API integration is clean and well-documented. Performance is solid; no noticeable latency issues, even with concurrent users. Review collected by and hosted on G2.com.

My only gripe is that the UI could be a bit more customizable for power users, but overall, SquareTalk is a reliable, scalable solution for teams that value automation and seamless communication. Review collected by and hosted on G2.com.

The HIPAA compliance was one of the main reasons we went with Squaretalk. We also appreciate that the integration with our CRM allows us to provide more personalized service at scale, significantly cut wait times, and improve patient satisfaction. Having the AI agent book appointments and send SMS confirmations has significantly reduced the no-shows. Review collected by and hosted on G2.com.

It took some tweaking to fully customize the campaign, but we’re very satisfied with the results. Review collected by and hosted on G2.com.

The call recording features help me review difficult student conversations for training purposes and use them for real-life examples. The clean interface makes it easy to spot performance trends and make immediate corrections. Review collected by and hosted on G2.com.

There are no alerts for sudden performance drops.

All other experience was mine very good and reliable with Squaretalk. Review collected by and hosted on G2.com.

The AI voice agents work exceptionally well for our player retention campaigns. The system automatically calls with personalized bonuses, promotions, and challenges, maximizing our efficiency and re-engagement rates. The compliance features are crucial for the iGaming industry, which was a significant reason why we chose to work with Squaretalk. Review collected by and hosted on G2.com.

The initial setup of compliance rules required some fine-tuning, but we got the hang of it. Review collected by and hosted on G2.com.

They have the best quality services that manage all our VOice processing work with an auto dialer, and their SMS marketing gives the best results always. Review collected by and hosted on G2.com.

No, I don't have any major issues. Sometimes need assistance to integrate our other tasks, and their team always responds quickly. Review collected by and hosted on G2.com.

I love how many filtering options you have when scheduling reports. I can tailor each report to the specific use case, which helps when I present updates to the different stakehoolders. Review collected by and hosted on G2.com.

Not a big deal, but the scheduled email visuals could use some work. Review collected by and hosted on G2.com.

The ability to monitor live agent activity has made my job much more efficient. I have KPIs like agent availability, how many calls they’ve taken, their average talk time, and their pause time, all in one view. Review collected by and hosted on G2.com.

Agent score cards would make coaching even more impactful. Review collected by and hosted on G2.com.

The system seamlessly connects with our Customer Relationship Management system. The process of transferring call results into our Salesforce pipeline impressed me because it was straightforward. The advantage of working with a personal account manager who knows our sales cycle patterns is truly significant. Review collected by and hosted on G2.com.

Agent performance analytics alongside the click-to-call feature enable us to provide better coaching to our team members and reduce their work time. Review collected by and hosted on G2.com.