Plivo Reviews & Product Details - Page 3

Cost-effective, easy to implement and integrate, easy to maintain, one solution for multiple needs, and amazing customer support when you are stuck with something while debugging Review collected by and hosted on G2.com.

Pricing for a few counties is slightly higher Review collected by and hosted on G2.com.

It's simple and priced well.

Good customer service.

Additional services on to of the platform.

Simple fast and easy integration and implementation. Review collected by and hosted on G2.com.

Web portal lacks functionality.

Lack of high volumes support in the API. Review collected by and hosted on G2.com.

Great documentation, support, and interface. Review collected by and hosted on G2.com.

I really don't have anything negative to add about my experience with Plivo over the 7 years I've worked with them. Review collected by and hosted on G2.com.

Plivo excels with robust suite of APIs for voice , video and SMS making integration and communication features straightforward supported by APIs and Awesome Documentation.and also have users from its scalability. Plivo global reach ensures reliable performance that is really Awesome things I appreciate a lot.

Please use this platform you really enjoy a lot. Review collected by and hosted on G2.com.

Although generally good however some users find the documentations could be more detailed in certain areas. Review collected by and hosted on G2.com.

Provides businesses with APIs to integrate voice calls, SMS and multiple communication services into their applications Review collected by and hosted on G2.com.

Nothing to be disliked. Its really fulfills your needs and helps to achieve your targets Review collected by and hosted on G2.com.

For the most part, my relationship with Plivo has been good. They have always been courteous, and do follow up to try and make sure everything is good. Review collected by and hosted on G2.com.

Efficiency. There are times when there's a support issue, and the time it takes is far too long. I rent a lot of phone numbers, and by way of my clients, a lot of SMS are sent. My clients are real people, and simply sending texts to people they already know and have a personal relationship with. Sometimes, some of these numbers will get flagged as spam due to the carriers filters. At times, my clients will ask for a ticket to be submitted to get the issue resolved, as there is exactly 0% of the messages being sent that are spam. There have been times that it has taken over a week to get resolved. This time is critical for my business since my clients are not able to communicate with the family or friends during the period of waiting. My clients do not know what is going on, they simply start getting frustrated with us thinking we are the issue, and we are taking too long. So that becomes a situation where we usually have to comp some extra service time fo rour clients, which of course in the bigger picture costs my company money, and occasinally the loss of clients. Review collected by and hosted on G2.com.

It is easy to use, I mean to setup and integrate the API's. The best thing is that it is not costly and has a lot of features. Review collected by and hosted on G2.com.

One of my friend faced a challange and when he raised a concern he didn't get his issue resolved which made a negative impression. Review collected by and hosted on G2.com.

I like how Plivo's cloud communications platform simplifies and personalizes customer communications for businesses across the globe. The reliability and simplicity of their CPaaS technology, along with their consultative approach to engagement, make them stand out. Additionally, their carrier network connectivity and competitive advantage are impressive, and their range of products, from SMS and MMS APIs to voice calling integration and contact center solutions, cater to diverse communication needs. Review collected by and hosted on G2.com.

There is room for improvement in the API call logs to make them more informative. We also experienced occasional speed issues. It's challenging to determine whether these speed issues are solely dependent on Plivo, as the delivery of text/calls also relies on the carriers used by our customers. Review collected by and hosted on G2.com.

I have established my enterprise by leveraging the capabilities of the Plivo platform. The user-friendly nature of their API and its cost-effectiveness allows me the flexibility to incorporate a modest markup, thereby enabling me to operate a sustainable and profitable business.Plivo offers exceptional call quality, reliable SMS delivery rates, and robust voice and messaging services. Their documentation is thorough and comprehensive, providing valuable guidance and information for users. Review collected by and hosted on G2.com.

The following aspects require enhancement:

1. The reports accessible through the user website console are notably limited.

2. The statistics provided on the user website console are also restricted in scope.

These areas could benefit from improvements to offer users more comprehensive and insightful data. Review collected by and hosted on G2.com.

Sending SMS messages it highly commoditized with many vendors to select from. Differentiating features, high-quality dashboards, and great customer servcie makes a big difference. Plivo and the Plivo team offers all of these. They are a true partner in every sense of the word. Review collected by and hosted on G2.com.

We've experience some delivery issues from time to time in a few countries. In each case, the issues have been resolved with root cause analysis provided afterwards. Review collected by and hosted on G2.com.