SAP Sales Cloud Reviews & Product Details

What really clicks for me with SAP Sales Cloud is how effortlessly it syncs sales and marketing data in one smart dashboard. It gives me crystal-clear insights into customer behavior and pipeline status, which is pure gold for crafting targeted, automated email campaigns that feel timely and personal. The way it plugs into CRM and marketing tools means I spend less time juggling systems and more time fine-tuning messaging that truly converts. Review collected by and hosted on G2.com.

If I could wish for one upgrade, it would be to make customizing workflows and automation rules a bit more user-friendly. Sometimes the setup feels more like a puzzle than a streamlined process, so smoothing that out would help marketers like me get campaigns running faster and with less technical hassle. Review collected by and hosted on G2.com.

I love how easy it is to track leads and manage deals in SAP Sales Cloud. The interface is clean and straightforward, which makes it simple to stay organized. I never feel overwhelmed or buried in data. Everything is laid out clearly, from contact details to deal stages, so I can focus on selling instead of sorting through clutter. Even when I'm juggling multiple opportunities, the system helps me stay on top of things without adding stress. Review collected by and hosted on G2.com.

It was a bit tricky to set up at first, and I had to rely on a few external tutorials to get things running smoothly. Once it's configured, though, it works really well Review collected by and hosted on G2.com.

I do like the attention to detail and the info it provides but it almost provides too much info! It gives info that I dont want and honestly starts to cloud up what im trying to accomplish, it takes everything from A to Z and beyond... i wish it would just show the pertinent info that I need, not the whole picture and some... Review collected by and hosted on G2.com.

The sheer amount of info!! It provides way too much info on its pages. Also the techs support on the page is slow and honestly im lucky if I get a hold of an actual person. So all in all I would not recommend this app. Review collected by and hosted on G2.com.

I find the easy integration of SAP Sales Cloud with SAP S4HANA incredibly beneficial, streamlining our processes by linking sales, inventory, production lines, and our ERP system, enhancing our efficiency and productivity. The predefined reporting templates and AI insights are also standout features that help us measure performance and gather insights effortlessly. Review collected by and hosted on G2.com.

I found the initial setup and customization of SAP Sales Cloud to be quite difficult. The process required extensive customization to align with our organizational requirements, which took a significant amount of time and effort for validation. I wish the platform offered easier customization options. Review collected by and hosted on G2.com.

What I like best about SAP Sales Cloud is how it streamlines the sales process with AI-driven insights, mobile accessibility, and a complete 360° view of customers. It integrates seamlessly with other SAP tools, making it easier for teams to collaborate, prioritize leads, and close deals faster. Review collected by and hosted on G2.com.

What I dislike about SAP Sales Cloud is that it can feel complex to configure and customize, especially for new users. Reporting flexibility is limited without extra setup, and the interface isn’t always as intuitive as other CRMs. Integrations outside the SAP ecosystem may also take more effort. Review collected by and hosted on G2.com.

Deep integration with the SAP ecosystem, Strong analytics and forecasting tools, Reliable mobile experience for sales reps, highly scalable for regional/global sales operations, Good customer support, and easy to use Review collected by and hosted on G2.com.

As a user, I can say: Complex implementation and onboarding, UI could be more modern and intuitive, Pricing is more suited for mid-to-large enterprises Review collected by and hosted on G2.com.

I’ve been really impressed with how SAP Sales Cloud gives me a complete, real-time view of our customers and sales pipeline. It’s made managing relationships and forecasting so much easier. The integration with other systems is seamless, and the automation and analytics tools have really streamlined our workflows. I also love that I can access everything on the go, which keeps me and my team productive wherever we are. Review collected by and hosted on G2.com.

While SAP Sales Cloud has a lot to offer, I’ve found it can be quite complex to learn and navigate, especially at first. The interface isn’t always intuitive, and making custom changes often requires extra support or technical help. It can also run slowly at times, particularly with large datasets, and the cost adds up quickly if you need more advanced features or users. Once it’s all set up, it works well — but getting there takes time and patience. Review collected by and hosted on G2.com.

What I like best about SAP Sales Cloud is how it centralizes customer data and sales processes, making it easier to manage pipelines, improve forecasting accuracy, and align teams. From my experience in marketing automation and CRM workflows, I appreciate how its integration and analytics capabilities drive smarter, data-based decisions that directly enhance revenue performance and customer relationships. Review collected by and hosted on G2.com.

What I dislike about SAP Sales Cloud is that it can feel a bit heavy at times — the interface isn’t always the most intuitive, and setting up custom workflows or reports can take longer than expected. Also, some integrations require extra configuration that could be smoother. But once it’s all set up, it runs solid and delivers great insights. Review collected by and hosted on G2.com.

SAP Sales Cloud does a great job of helping us manage the entire sales cycle in one place. The integration with other SAP tools is seamless, and the dashboards make it easy to track opportunities, leads, and performance. I also like how configurable the workflows are & it fits different sales processes quite well once set up properly. Review collected by and hosted on G2.com.

The interface can feel a little dated and sometimes requires too many clicks to complete basic actions. It can also take a bit of time to get used to if you’re new to SAP systems. Some areas could be more intuitive and modern-looking, but overall it’s still powerful once you know your way around. Review collected by and hosted on G2.com.

From a consultant's perspective, what we value most about SAP Sales Cloud is its unparalleled ability to create a truly unified commercial core for businesses already running on SAP's back-end systems. For our clients, the objective is always to break down data silos and futurify their operations, and the native integration between Sales Cloud and S/4HANA is the most effective way to achieve this. It moves beyond a simple CRM to become the central nervous system for sales, providing teams with real-time, actionable intelligence from across the entire value chain—from inventory and fulfillment to finance. This seamless flow of information enables a frictionless lead-to-cash process, empowers data-driven decision-making with a genuine 360-degree customer view, and ultimately allows us to help our clients build a scalable, intelligent sales engine that is directly connected to their core business reality. Review collected by and hosted on G2.com.

When considering any technology, it's helpful to understand its characteristics from a solution-oriented viewpoint. Instead of focusing on "dislikes," we can reframe potential challenges as opportunities for optimization and improvement. For instance, the platform's extensive configuration options, while requiring a dedicated setup effort, allow for a solution precisely tailored to your unique sales processes rather than a rigid, one-size-fits-all approach. Similarly, its deep integration with the broader SAP ecosystem means you gain a unified, end-to-end view of the customer journey, from marketing to service, rather than just a standalone sales tool. The comprehensive, enterprise-grade feature set, which might seem complex at first, ultimately provides a robust and scalable foundation for managing even the most intricate global sales operations. By viewing these aspects in a positive light, you can see that what might be perceived as a challenge is actually a key strength and an opportunity to build a powerful, customized sales engine for your organization. Review collected by and hosted on G2.com.