Sprinklr Service Reviews & Product Details

I like that sprinklr keep adding new updates which make it more simple to use... The auto save option is very helpful because my work never gets lost. Dark mode and notifications help me when I work night time... Also the team chat and support is handy for quick help. Overall it save my time and make work smooth!! Review collected by and hosted on G2.com.

Sometimes sprinklr feel little heavy and slow when many tabs open. Price is also bit high for small teams like us. Support take time to respond which can be improved..I wish the platform open links in same window instead of new tab. If these small things fix it will be perfect.. Review collected by and hosted on G2.com.

“I like that Sprinklr Service keeps getting better. Now it’s even easier to reply to customers quickly, and I can see all their messages in one place without switching apps.” Review collected by and hosted on G2.com.

“Sprinklr Service can improve by being easier to use and faster, without freezing. It would also help if it was more affordable and had simpler options to customize for different needs.” Review collected by and hosted on G2.com.

Sprinklr’s Customer Service platform stands out for its ease of use, allowing teams to quickly navigate and manage customer interactions without a steep learning curve. The ease of implementation is impressive, with a streamlined setup process that gets businesses up and running efficiently.

Their customer support team is responsive and knowledgeable, providing timely assistance whenever needed, which makes a big difference in day-to-day operations. Given the platform’s robustness, I find myself using it frequently throughout the day to handle inquiries across multiple channels.

Sprinklr offers a rich number of features, covering everything from AI-powered automation to detailed analytics, which empowers service teams to deliver exceptional support. Additionally, the ease of integration with other tools and platforms ensures that it fits smoothly into existing workflows without disruption.

Overall, Sprinklr is a reliable and comprehensive customer service solution that balances powerful capabilities with user-friendly design. Review collected by and hosted on G2.com.

One downside is that the platform can sometimes feel overwhelming due to its extensive features, especially for smaller teams or those new to such comprehensive tools, which may require additional training to fully leverage all capabilities. Review collected by and hosted on G2.com.

What we like best about Sprinklr Service is the ease and efficiency it brings to our workflow. The editorial calendar makes planning content seamless, and the social scheduling tools are intuitive and reliable. It helps us stay organized, collaborate across teams, and execute campaigns with confidence. Review collected by and hosted on G2.com.

One challenge we’ve encountered with Sprinklr Service is that some platforms still require native posting for certain features or formats. While Sprinklr covers a lot, there are occasional limitations that mean we have to leave the platform to complete a task. It’s a small inconvenience, but it can disrupt workflow efficiency. Review collected by and hosted on G2.com.

Sprinklr Service gives us a unified workspace to track and resolve customer queries across all social channels. I love how its automation, like AI case routing, sentiment analysis, and quick replies..saves time and boosts efficiency. Plus, the CRM integrations and reporting dashboards make it easy to monitor team performance and customer satisfaction. It’s helped us deliver faster, more consistent, and scalable support. Review collected by and hosted on G2.com.

The interface is feature-packed but not always intuitive, so onboarding takes time. Setting up automation rules or workflows often requires technical support, and even small configuration changes can feel complex. We’ve also experienced occasional delays in social data syncs, which can slow down real-time customer escalations. Lastly, the licensing and pricing model can be expensive for smaller teams. Review collected by and hosted on G2.com.

I like that Sprinklr combines all platforms in one place, making daily engagement easy and efficient. It has a wide range of features and strong integration options, which save time and reduce manual work. Once you get used to it, the workflow feels smooth, and the analytics provide clear insights to improve responses. Review collected by and hosted on G2.com.

Sprinklr offers powerful features and great integration with multiple platforms, which I use daily. However, the interface isn’t very intuitive, and it takes time to learn and implement. Customer support is helpful, but I wish the platform were simpler to navigate, with fewer steps for basic actions. Review collected by and hosted on G2.com.

What I like best about Sprinklr Service is its unified platform. It brings together customer interactions from multiple channels—social media, email, chat, and more—into one place, which makes responding quickly and consistently much easier. The automation and AI-powered suggestions also help boost productivity and ensure accurate responses, especially when managing a high volume of tickets. Plus, the reporting and analytics tools give great insights into team performance and customer satisfaction Review collected by and hosted on G2.com.

“While Sprinklr Service offers a robust and unified platform, there are times when the interface can feel a bit overwhelming, especially for new users. Some actions take a few more clicks than expected, and the system can occasionally lag when handling a large volume of cases. However, with time and proper training, these issues become manageable, and the overall functionality still outweighs the drawbacks Review collected by and hosted on G2.com.

Sprinklr Service is quite user-friendly and easy to navigate once you're familiar with the setup. It’s simple to track, manage, and respond to social support cases across multiple platforms from a single dashboard. The case routing and reporting features are very helpful, and the integration with other Adobe tools and external platforms works smoothly. Frequent reporting and easy customization options make it efficient for day-to-day operations. Implementation was also straightforward, and the support team is responsive when assistance is needed. Review collected by and hosted on G2.com.

While it covers most essential functions well, the AI-based features like suggested responses and sentiment detection still need improvement, as they often feel generic and miss context. The spam filter could also be better, a lot of irrelevant or junk cases still get through, which adds to case queues unnecessarily. Additionally, the system can lag with higher case volumes and sometimes requires clearing a full day’s browser history to fix performance issues. Though the platform offers a good range of features, some could be simplified for frequent users. Review collected by and hosted on G2.com.

Highly Customizable: Sprinklr offers extensive customization options, allowing me to tailor metrics and dashboards exactly to my team's needs.

Real-Time Data Access: I can access up-to-date data instantly, which is crucial for monitoring team performance and making informed decisions.

Strong for Business Analytics: The platform excels in supporting business analysts, especially for managing team metrics and driving platform improvements. Review collected by and hosted on G2.com.

Resource Intensive: The system can be quite heavy and requires significant processing power to run smoothly, which can slow down work on less powerful machines.

Complex Business Rules: Some of the business rule configurations are complicated and not very intuitive, making them challenging to manage and understand. Review collected by and hosted on G2.com.

I love that sprinklr suggest scheduling hours that may bring the most engagement. This insight is helpful in strategically planning out when to make post that our prospects will see! Sprinklr is easy to use, navigate and learn even when they have new updates. Very beginner and user friendly software. There are many useful features to help with engagement analysis, visual processing, scheduling .And dashboards that allow you to make folders for content batching, easy to share amongst teams. Review collected by and hosted on G2.com.

Instagram Story uploads can be challenging to post with the correct sizing. Getting acclimated with sizing and how sprinklr post on different platforms makes it easier to edit or create post before uploading to sprinklr. Review collected by and hosted on G2.com.