What do you like best about SAP Business One?
SAP Business One is built to evolve with your business, which is why it continues to stand the test of time. Its biggest strength is its end-to-end integration—bringing together financials (GL, AR, AP, and fixed assets), inventory management (including batch and serial tracking, multiple warehouses, and bin locations), CRM (customer master data, sales activities, pipeline tracking), purchasing (purchase requests, POs, GRPOs), and production (bills of materials, production orders, MRP) in a single system.
This unified approach eliminates silos and ensures that data flows seamlessly between departments in real time, reducing errors and enabling faster decision-making. It’s not just an ERP; it’s a long-term business platform that supports everything from initial sales engagement through to fulfillment, invoicing, and cash flow analysis.
The system’s reliability, strong audit trails (with full document traceability and change logs), and localization support (multi-currency, multi-language, country-specific tax and reporting structures) make it especially valuable for growing companies operating in multiple markets or regions.
With the addition of the HANA in-memory engine, users benefit from lightning-fast reporting, predictive analytics, and dynamic dashboards that visualize KPIs and trends instantly. And with the continued development of the Web Client, SAP is clearly investing in keeping the solution modern and relevant—offering a browser-based experience with mobile responsiveness, extensibility through BTP (Business Technology Platform), and an evolving UI that’s intuitive and role-based.
One of the standout features often overlooked is the SAP Business One Integration Framework (B1iF). This built-in middleware allows businesses to integrate seamlessly with external systems—such as eCommerce platforms, CRMs, logistics providers, and payment gateways—without needing additional third-party middleware. Whether it's synchronizing online orders, pushing updates to a CRM like HubSpot, or exchanging data with a warehouse system or supplier portal, B1iF provides a scalable, secure, and configurable platform to connect SAP Business One with the outside world. This lowers integration costs and simplifies IT landscapes, making it easier for SMBs to support digital transformation initiatives without adding unnecessary complexity.
In terms of ease of use, SAP Business One strikes a solid balance: while it offers enterprise-grade depth, its interface is logical and task-oriented, especially when supported by guided workflows and a strong implementation partner. Users typically interact with the system daily, from operations and finance to sales and customer service, making it a consistent part of their workflow.
Implementation is highly manageable, particularly for companies working with experienced SAP partners who follow structured methodologies. Most businesses are up and running in a matter of months—not years.
Customer support, especially when provided through certified SAP partners, is responsive, solution-oriented, and knowledgeable. Partners that specialize in SAP Business One tend to build long-term relationships with clients, offering both technical support and strategic guidance post-implementation. Review collected by and hosted on G2.com.
What do you dislike about SAP Business One?
The very thing that makes SAP Business One powerful—its depth and flexibility—can also be a challenge for new or resource-limited businesses. Because it's a fully-featured ERP system with end-to-end capabilities, there’s a level of complexity that requires a thoughtful implementation and experienced users to truly unlock its value. Businesses expecting “plug and play” may find the initial learning curve steep, especially in areas like configuration, approval processes, or financial controls.
The system is also highly configurable rather than opinionated, meaning that while it can be tailored to your needs, it won’t make those decisions for you. This places a premium on having well-defined internal processes and a knowledgeable partner.
Additionally, due to its robust accounting logic and document traceability, even small changes often require careful consideration to avoid compliance issues or audit trail disruptions. This is not a system that forgives poor planning—it rewards precision and discipline. Review collected by and hosted on G2.com.
