The software is user-friendly and covers the essential features expected from an RMM, such as inventory management, patch management, software deployment, and a library of commonly used, pre-packaged applications ready for deployment. It also provides remote access to endpoints, making end-user support straightforward. Navigation is simple, and you can search for devices by the logged-in user's name or computer name. Additionally, the software can query other network devices like switches and routers, retrieving traffic usage data and some health metrics. Integration with VMware for monitoring is also supported. The platform allows you to automate actions based on triggered events, such as restarting services, computers, or servers, or running scripts when specific events occur.
Support and onboarding are exceptional, offering unlimited expert sessions that can be scheduled in 20, 30, or 45-minute increments. This allows you to explore topics in depth with a support specialist who can assist with product configuration.
Deployment of the agent is quick and simple and by default it installs silently dont have to configure anything.
Another advantage is the ability to provide remote access to internal systems for both end users and administrators. You can assign specific systems for users to access remotely, which, for our Macs, is a significant improvement over relying on the Chrome remote access tool.
Patching is very easy to use and also incorporates AI to see if the released patches have issues based on internet forums like Reddit. Then you can hold these patches for a later date based off maturity . Bewertung gesammelt von und auf G2.com gehostet.
I think the biggest issue with the product is some of the details are missing in the inventory for instance serial numbers of monitors are not available and you have to use scripting to return that data. They just need to bring back more details on inventory items that I am used to with another product called PDQ. Does not have system imaging either. Would be nice if it integrated in to Service Desk from Manage Engine. Bewertung gesammelt von und auf G2.com gehostet.
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