Medallia Customer Experience Features
What are the features of Medallia Customer Experience?
Analytics
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification
Customization
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
Feedback Management
- Tagging
- Segmentation
- Custom Reports and Dashboards
Feedback Analysis
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring
Feedback Sources
- Surveys
Top-Rated Alternatives
Medallia Customer Experience Categories on G2
Filter for Features
Analytics
Net Promoter Score (NPS) | As reported in 50 Medallia Customer Experience reviews. Calculates net promoter score (NPS) using customer feedback data. | 94% (Based on 50 reviews) | |
Customer Satisfaction (CSAT) Score | As reported in 50 Medallia Customer Experience reviews. Calculates customer satisfaction (CSAT) score using customer feedback data. | 92% (Based on 50 reviews) | |
Customer Effort Score (CES) | Based on 45 Medallia Customer Experience reviews. Calculates customer effort score (CES) using customer feedback data. | 86% (Based on 45 reviews) | |
Gamification | Provides gamification tools to incentivize employees to leverage customer feedback insights. 40 reviewers of Medallia Customer Experience have provided feedback on this feature. | 58% (Based on 40 reviews) |
Customization
Stakeholder Management | Based on 45 Medallia Customer Experience reviews. Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. | 83% (Based on 45 reviews) | |
Multilanguage Support | As reported in 44 Medallia Customer Experience reviews. Allow users to create surveys and repond to customer feedback in a variety of languages. | 78% (Based on 44 reviews) | |
Multiple Branding Support | Based on 42 Medallia Customer Experience reviews. Allows users to deploy surveys and intake feedback data for multiple brands. | 85% (Based on 42 reviews) | |
Vertical-specific Solutions | As reported in 38 Medallia Customer Experience reviews. Vendor provides industry- or role-specific experience management solutions. | 84% (Based on 38 reviews) |
Feedback Management
Tagging | Based on 42 Medallia Customer Experience reviews. Tag content to organize and assign to specific departments or categories | 83% (Based on 42 reviews) | |
Segmentation | As reported in 39 Medallia Customer Experience reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments. | 84% (Based on 39 reviews) | |
Custom Reports and Dashboards | Allows users to easily build customized reports and dashboards. This feature was mentioned in 46 Medallia Customer Experience reviews. | 85% (Based on 46 reviews) |
Feedback Analysis
Thematic Analysis | Identifies key phrases, themes, and patterns within a given text 44 reviewers of Medallia Customer Experience have provided feedback on this feature. | 80% (Based on 44 reviews) | |
Sentiment Analysis | Based on 44 Medallia Customer Experience reviews. Outputs the sentiment (positive or negative) of a given text | 83% (Based on 44 reviews) | |
NPS/CSAT Scoring | Measures and reports on NPS, CSAT, or other metrics over time 42 reviewers of Medallia Customer Experience have provided feedback on this feature. | 93% (Based on 42 reviews) |
Feedback Sources
Online Reviews | Based on 36 Medallia Customer Experience reviews. Analyzes feedback from online reviews | 82% (Based on 36 reviews) | |
Surveys | As reported in 42 Medallia Customer Experience reviews. Analyzes feedback from surveys through built-in survey features or integrations with survey tools | 91% (Based on 42 reviews) | |
Social Media | Analyzes customer feedback from social media This feature was mentioned in 33 Medallia Customer Experience reviews. | 70% (Based on 33 reviews) | |
Customer Service Channels | Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat 36 reviewers of Medallia Customer Experience have provided feedback on this feature. | 81% (Based on 36 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. 20 reviewers of Medallia Customer Experience have provided feedback on this feature. | 63% (Based on 20 reviews) | |
AI Text Summarization | Based on 21 Medallia Customer Experience reviews. Condenses long documents or text into a brief summary. | 63% (Based on 21 reviews) | |
AI Text Generation | As reported in 19 Medallia Customer Experience reviews. Allows users to generate text based on a text prompt. | 66% (Based on 19 reviews) | |
AI Text Summarization | As reported in 21 Medallia Customer Experience reviews. Condenses long documents or text into a brief summary. | 64% (Based on 21 reviews) |
Agentic AI - Experience Management
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data |
Medallia Customer Experience Comparisons
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