Mention Reviews & Product Details - Page 3

I publish weekly blogs and have an open republishing policy. Circulation increased to over 200,000 and it would be hard to know where "mentions" are coming from without this valuable tool. Review collected by and hosted on G2.com.

It would be great to see two columns rather than scolling. Review collected by and hosted on G2.com.

The setup for Mention is very easy, anyone could do it. Review collected by and hosted on G2.com.

The features are very limited in the more basic versions of the software. Review collected by and hosted on G2.com.

Segmentation by country and personalized reports that you can schedule daily, weekly, monthly, etc. Review collected by and hosted on G2.com.

Boolean Queries need to be programmed Review collected by and hosted on G2.com.

Mention allows me to act quickly and ensure the veracity of the information available. Its tools are complementary to any of your current platforms that allow you to monitor, it keeps you updated so that you can respond to your customers in real time. It is a generous program that entices users to work with the program to build their brand and market more effectively to more readers. Review collected by and hosted on G2.com.

Cost is always an issue, but Mention has managed to keep the service reasonably priced. Also, I don't like that a lot of the features were moved behind a paywall. The staff does not communicate or emphasize that the account is automatically renewed. Review collected by and hosted on G2.com.

It is a useful tool that allows me to customize the board, the user interface of the software is clean and easy to read. Mention scans the web daily to track mentions about our company, it's great that it allows users to download an Excel file with the data. It provides the opportunity to very easily track who is talking about us, to be able to configure monitored pages, sources, keywords and makes it easy to quickly scan and see all the latest mentions that you have set to track. Review collected by and hosted on G2.com.

It is necessary to understand the tool very well before using it. I don't like the quality of the support, it is a bit expensive if you decide to keep using the mention after the test, sometimes the mentions on social media show in the email alert as unknown. However, I think the mention has done an incredible job of increasing and improving the level of valuable information it collects. Review collected by and hosted on G2.com.

I love that Mention goes beyond normal links in articles and blogs and even searches through comment sections. It's a great way to hear customer feedback, not just from our customers, but from your competitors as well. The interface is beautiful, intuitive, and easy to use for all tasks. Review collected by and hosted on G2.com.

I would love to use some of the more advanced features, I suggest you mention sort your mentions based on the social media platform. The pricing structure can be a bit high for small businesses. Review collected by and hosted on G2.com.

We loved using Mention to discover content to share on social media, places where we were mentioned in the news, and for monitoring what our haters would say about us. Review collected by and hosted on G2.com.

It takes a little bit of time at first to train the platform to not bring in loads of spam websites. Additionally, it doesn't have a way to identify whether it is bringing in your own social media posts or those from others. It would be nice if it could pick up when other people mentioned us but avoid bringing in our own posts. Review collected by and hosted on G2.com.

Its the best tool to monitor all of the social media and web mentions in one hand. Also the Slack integration is the best part of it. I loveIt!

It is the first tool that I set up whenever I started to work in a business.

Also their customer support team always on the other side to reply your questions or help you to overcome the obstacles that you faced. Last time I asked them a question and it takes minutes them to reply. Review collected by and hosted on G2.com.

Nothing to be honest. Love the product and its the first product that I force management team to purchase whenever I changed my job.

There might be a geography or keyword exclusion filters. For example I would like to use a "research" keyword to filter out the researches about my industry. Also not only keyword but also the filtering out options might be developed. However product is still vital. Review collected by and hosted on G2.com.

I love the consistency of Mention. I like that they rank the mentions based on how they might pertain to you or your business. I also like the most used words feature to show you what is being talked about most. Review collected by and hosted on G2.com.

I don't really dislike anything about Mention, its a great tool to use and free for the basic features. Review collected by and hosted on G2.com.

Ease of use

Quick setup

Pricing model

Slack integration Review collected by and hosted on G2.com.

I've been using the tool for 2or 3 years now, for different projects and companies. Must say, it finds some alerts and fails with others. If you have a company name that's also a common word, you'll face a lot of difficulties.

And my personal suggestion - never, never turn to their support team. It's an absolute waste of time.

Check guides, experiment yourself, you might figure it out. The support team will only get you upset and you'll feel yourself the most unvalued customer ever.

Here's the reply I got after writing to them for a month or so:

"For the time being, it is not something the team will focus on at this time". - the reply I get for the bug fix I asked. There's more text - but this sentence has the main point.

Ok, if you are not able to check it now, tell me when and what to expect. I've explained the issue several times. All I got long meaningless replies and no help.

My rating is for the support team. You, guys, should immediately do something with this kind of treatment for your customers. Thank you Review collected by and hosted on G2.com.