As a dental office manager, I’ve worked with many service representatives over the years, and I can confidently say that Marco and Curtis from NexHealth stands out as one of the best.

From our very first interaction, Marco was incredibly kind, patient, and attentive. We’ve been using NexHealth primarily for online booking, and while the core functionality has been great, our team was initially hesitant about expanding to use more of the platform’s features. Marco took the time to walk us through everything in detail never rushing us or pushing a hard sell. He carefully explained how each feature could integrate with our workflow, always tailoring his suggestions to meet the specific needs of our practice.

What really impressed me was Marco’s diligence and responsiveness. No question was too small, and every email we sent received a thoughtful, prompt response. He made sure we felt fully supported and informed every step of the way. His professionalism, product knowledge, and clear communication made a potentially overwhelming process feel manageable and even exciting.

Thanks to Marco’s and Curtis guidance, we’ve been able to confidently expand our use of NexHealth, and we’re already seeing the benefits in terms of improved efficiency and patient engagement.

Exceptional service from an exceptional representative. Thank you, Marco and Curtis! Review collected by and hosted on G2.com.

Marco and Curtis @ nexhealth are exceptional. Review collected by and hosted on G2.com.

We are loving the ease of use of NexHealth digital forms...it's been great to contact Cust Service and get a rep to walk you through how create or update a form and understand our needs. We recently started using the Payments feature...the implementation process was a breeze and we haven't looked back from our previous provider. We also love the messaging feature that allows us to set up an unlimited number of "auto texts" -- we use those daily! Review collected by and hosted on G2.com.

Waitlist - we wish there was more flexibility with how to as we have a waitlist of over 1200 patients. We REALLY wish the recall date was used in the waitlist filters. We have made it work by coming up with several creative ways of filtering the list by adding new appointment types.

Messaging - we would love if there was "tag" that we could tag a message to a team member so it doesn't get lost in the many incoming texts if it's something they need to follow-up on

Payments - the family payments feature isn't quite there yet, it would be nice to send the total balance to anyone in the family with the breakdown of all services owed broken down by patient. Review collected by and hosted on G2.com.

NexHealth’s payments service has significantly improved our revenue workflow. It automates the entire process of collecting patient payments, allowing us to offer multiple payment options including SMS and email, which makes it super convenient for our patients. Since it is part of our existing NexHealth Patient Engagement platform, we are able to effortlessly monitor outstanding payments without having to jump between systems. This centralization has led to a noticeable improvement in our collection rates.

The system’s credit card terminals are easy to use, and the ability to securely store patient card information has enhanced our payment processing efficiency. Overall, NexHealth has made payment collection smoother, faster, and more efficient for both our team and our patients. Highly recommend for practices looking to simplify and optimize revenue management! Review collected by and hosted on G2.com.

Absolutely nothing. We love working with them, we love the products they put out and their ability to anticipate customer needs. Review collected by and hosted on G2.com.

We have been using Nexhealt in our practice and it has made a huge difference in both efficiency and patient communication. Their appointment confirmation and online scheduling tools save our team so much time and make thinks easier for both the team and our patients.

We have been what I call living in the past with how we take card payments, having to type the card number in for each payment. We recently added the payment feature to our Nexhealth services and it has been a game changer. The Tap-to-pay feature on the wireless terminals make it a much smoother checkout for the patient.

The platform lets us run custom marketing campaigns which help us stay connected with patients and allows to easily get communications out in weather events and much more. Review collected by and hosted on G2.com.

The biggest downside is there is at times a lag between our practice management system and Nexhealth that can cause a slight delay on getting the patient fully checked out if a payment is needed. Review collected by and hosted on G2.com.

Excellent customer service. Not only are they quick to implement any changes that we ask, but have previously put together a team to trouble shoot any issues that we have had. We use Nexhealth everyday to run our dental practice. Easy to use for both the front desk employees and the administrator. Integrates easily with our dental PMS and we use almost all of the features offered. Review collected by and hosted on G2.com.

Does not integrate with our orthodontic PMS. We would love if it had a phone feature with screen pops and call tracking! Review collected by and hosted on G2.com.

We switched from Solution Reach to NexHealth. We use digital forms, payments, and are in the process of adding insurance verification. It's user friendly, easy to use and understand. I love the customer support- timely, friendly, and helpful! They're always making improvements to the product and are open to suggestions, which is great! Review collected by and hosted on G2.com.

The reporting features for payments is a bit lacking, but it's already improved quite a lot since our onboarding. Review collected by and hosted on G2.com.

I like the ease of use. The program is very customizable. There is an amazing support team to help with any questions. Sending a text or email statement has been amazing. Review collected by and hosted on G2.com.

The current downside with their payment collection system is that patients cannot make a partial payment on a requested amount. They are only able to pay in full. Review collected by and hosted on G2.com.

NexHealth has helped tremendously in being able to stay in touch with our patients. The way it syncs perfectly with our dental program is awesome and allows us to easily see what is going on. Once it is in place, the transition is smooth as well. I have only had to contact customer service once, but it was a quick call - no complaints. Review collected by and hosted on G2.com.

I honestly cannot think of a single thing. Review collected by and hosted on G2.com.

Very user friendly for both office staff and patients and excellent support from Nexhealth. I was able to jump into using this product with almost no instruction, a testament to how easy it is to learn and use. The new and improved payment system is amazing, we collected over twenty thousand in the last 90 days, old statements that had been a problem for us up until the new payment collection system. It's so much easier! Review collected by and hosted on G2.com.

Well I like more pretty colors, but meh, that's me. Review collected by and hosted on G2.com.

We love how easy it is to use and how much time we are saving on daily basis. Their customer service is amazing, always resolving what ever issue we may have and done quickly. We have all of their features integration was super easy. Our patients love their credit card terminals and text to pay. Review collected by and hosted on G2.com.

How often we don't sync. Their customer service is amazing. They get on the problem right away and always find a fix asap Review collected by and hosted on G2.com.