Owner.com Reviews & Product Details

Very well structured so that making changes to our website is extremely intuitive and easy.

Onboarding was extremely easy. They have the process down.

Their customer support has been absolutely stellar. They are by far the most competent customer support team I have ever dealt with in every aspect of my business and personal life. Not to mention they are available 24/7 and very good communication skills

We have only been on their platform less than 30 days and already we are seeing significant increase in new customers for dine-in and direct orders to our website which tells me that their SEO process has been successful. Their business model is quickly decreasing the 3rd party orders that cost us soooo much by driving business to directly to our website with the added bonus of also increasing the tips to our staff! Review collected by and hosted on G2.com.

The structure that makes the dashboard so easy for me to make the actual changes also makes edits to the website less flexible but often if I contact their amazing support team they have often had a way around it on their end. Review collected by and hosted on G2.com.

The initial sales process was very good. No hard sell, good information and straightforward answers to my questions. The onboarding process was very good. They got our website up and app up and running within days. They were good to their word about the credits we'd get if we were prepared with the onboarding information that was needed. We have gotten some of the marketing materials we were promised which we are using in store. Review collected by and hosted on G2.com.

It's not really a negative, but one of the concerns is having the expense up front and not knowing if we'll get the impact we're hoping for. We have seen solid sales from our owner.com site. It's not what we've hoped for yet, but it's only been a little over a week. We are optimistic it will be a boon to our business. Review collected by and hosted on G2.com.

Owner.com is very easy to work with. They keep it simple for the restaurant. They are responsive and feel like they are vested in our success. Review collected by and hosted on G2.com.

It's almost too simple. I would like more visibility into what they are doing and what the expectations are. It's important to note I have only been working with them for a couple weeks. I have access to a bunch of data, but it's difficult to understand exactly what their impact is at this point. Review collected by and hosted on G2.com.

From the initial overview call to onboarding and the extremely minimal troubleshooting, owner & the team were easy to work with and we were up and running within 5 days or so from signing up. Very easy and straightfoward software to use from the back office dashboard to the kitchen printer & tablet. Customer service is very responsive as well with any questions we have had. We use it literally every single day and it makes the restaurant flow so much easier than it did. Getting my menu integrated took less than 2 summer business days. Review collected by and hosted on G2.com.

The only downside is they are still developing and growing. Right now its only takeout or delivery service, an option for guests to order ahead for dine in especially during a busy lunch rush would be incredible-like how Panera bread has a rapid pickup for dine in option. Review collected by and hosted on G2.com.

The setup process with Owner.com was seamless, and their team has been super communicative and supportive every step of the way. The platform is clean, intuitive, and easy to navigate—for both staff and customers—which makes managing online orders feel really smooth. It’s clear they’ve built this with restaurant owners in mind. Review collected by and hosted on G2.com.

As a donut shop with a constantly changing inventory, the out-of-stock functionality isn’t ideal. Once an item is marked out of stock, it disappears from the ordering menu entirely until manually reactivated, which doesn’t reflect how we restock daily. While this probably isn’t a big deal for traditional restaurants, it creates extra work for us. We’re finding creative workarounds and are hopeful future updates will better accommodate businesses like ours. Review collected by and hosted on G2.com.

What truly stands out about Owner.com is how seamlessly it brings together powerful marketing tools, direct online ordering, and customer data into one streamlined platform — all without the hassle of third-party fees. For someone running multiple food brands, this is a game-changer.

Their platform makes it ridiculously easy to take back control of the customer relationship. You’re no longer at the mercy of delivery apps — you own the data, the experience, and most importantly, the profits.

But beyond the tech, the real magic is in their team. Their onboarding process is white-glove, their support is fast and personal, and they’re always adding features that actually matter to restaurant owners. You feel like you’re working with a partner, not just a software company.

Owner.com is the first platform I’ve used that truly thinks like a restaurant owner. That alone is worth its weight in gold. Review collected by and hosted on G2.com.

Honestly, there isn’t much to dislike — but if I had to point out something, I’d say the design customization options could be a bit more flexible. As a brand owner who’s very hands-on with visual identity, I’d love a little more freedom to tweak the layout, colors, or UX of the ordering site to better match the exact vibe of each of my concepts.

That said, the current design is clean, mobile-friendly, and gets the job done efficiently — which, at the end of the day, is what matters most. And I’ve noticed they’re constantly rolling out updates, so I wouldn’t be surprised if this improves very soon. Review collected by and hosted on G2.com.

I, was looking for a new outlet to sell my food. Online presence is very important. but i don't know who to approach to have a good working website that will offer google presence optimization, updated website look, MOBILE app. and DELIVERY.

my restaurant wont be competitive if i don't have those tools in this current market. i found owner.com at first i was sceptic to try it out. coz i was thinking it might be the same as other website provider, that will make you create your own website and after applying you are in limbo. but I, was wrong the moment I, signed up, the tech people are more excited to make my website up and running in two three days. thanks to them i am now confident to share my website to my customer.

so far i think i made a good decision signing up Review collected by and hosted on G2.com.

its a bit pricy. its not their fault im just cheap Review collected by and hosted on G2.com.

Owner.com is very customers-friendly and well organized. Everything is clear and easy to find, so restaurants customer can place an order or find what they need without any confusion. Love how simple and straight forward it is-really gets straight to the point.

Plus, it's easy to confirm orders for restaurants users, the technical support and user's customer service are very helpful and responsive. Highly recommended. Review collected by and hosted on G2.com.

The system should not start charging fees until everything fully launches and running 100%. It takes almost 2-3 weeks to get everything set up, which makes it frustrating to be billed before the system is actually usable.

Making changes to the menu- like hiding or editing items is not user-friendly and often requires extra support. Another issue is the lack of notification for schedule order. You really have to read the receipts closely to figure it out, which can easily lead to confusion and mistake during busy times. Review collected by and hosted on G2.com.

The simplicity and it working on day 1 has been amazing. We are a venture backed technology company who was looking for a partner as we launch more Clayton Farms Salads locations.

The UX is simple and a win. The default campaigns and level of aggressively catering to customers is good.

Seamless process for launching both the iOS and Android apps, and they under promised over delivered on the timeline (launched 1 week earlier than expected). Review collected by and hosted on G2.com.

Default settings for taxes (and which menu items shouldn't be taxed) weren't configured, but it was a quick fix. Review collected by and hosted on G2.com.

One of the best things about using Owner.com is that once onboarded, your SEO optimization takes shape organically over a couple of weeks making implementation easy. In addition, there are a number of features you can look at as far as reports about key words in your SEO: you can print reports on sales from SEO, SMS, or e-mail marketing. They help you build your website from the ground up, and make onboarding very easy. Multiple departments makes sure you have everything you need to be successful from a customer support perspective. The people at Owner.com don't just have a transactional relationship with small business; they want you to succeed and expedite the time it takes to help you be successful. I couldn't be happier. Review collected by and hosted on G2.com.

Just a recommendation is that they should have a photshop analyst that helps improve menu pictures of many different menu/food products. I understand that it is our job (as a small business) to take the best pictures of menu items then email them to a support team that gets them uploaded, but I feel Owner.com can use those pics and digitally enhance them using AI, and other software at their disposal. It's just a suggestion for improving in the future. Review collected by and hosted on G2.com.