AlertMedia Reviews & Product Details

AlertMedia Product Details

Reduce risk and recover faster with AlertMedia’s emergency communication, threat intelligence, and travel risk management solutions. Purpose-built to help you navigate critical events with confidence, AlertMedia offers a unified platform with easy-to-use, fully integrated features that scale and grow with your business. Why Customers Choose AlertMedia User-friendly, powerful solutions to help you: - Accelerate emergency response with a live, actionable view of impacted assets and people. - Respond to critical events consistently with a user-friendly tool that ensures fast, clear communication. - Remove bottlenecks and empower administrators with a tool you can trust others to use. Simplified, efficient processes to help you: - Manage concurrent events easily with streamlined workflows that help you do more with less. - Improve efficiency with a solution that automates time-consuming, manual data management. - Reduce cost of ownership with one unified solution that is easily maintained and mastered. World-class implementation, onboarding, and 24/7 support: - Get up and running quickly with expert-led implementation tailored to your needs. - Seamlessly onboard your team with personalized training and resources. - Access 24/7 support to ensure AlertMedia is always optimized and ready to use immediately when you need it most. Who We Serve AlertMedia is built to support organizations across a wide range of industries with customizable and powerful features to help safety, security, business continuity, and senior leadership teams communicate effectively during any critical event. Organizations in more than 150 countries, from small businesses to the Fortune 500—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—count on AlertMedia to keep their people and business safe.

Product Website

Seller

Alert Media

Discussions

AlertMedia Community

Product Description

AlertMedia empowers organizations to safeguard their people and business operations through every stage of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions enable companies of all sizes to swiftly identify, respond to, and recover from critical events with greater speed and confidence.

Overview by

Meredith Foor

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

AlertMedia Media

AlertMedia Demo - Reach Your People Quickly and Reliably

Deliver critical information faster with a modern, multichannel communication solution that anyone can learn to use in just 20 minutes.

AlertMedia Demo - Confirm Delivery With Real-Time Insights

Instantly track message delivery and easily manage audience responses from one intuitive dashboard.

AlertMedia Demo - Easily Confirm Employee Status or Safety

Increase employee response rates with a user-friendly mobile app and read confirmation, survey, and free text response capabilities.

AlertMedia Demo - Navigate Critical Events With Greater Context

See your people, assets, threats, and contextual data in a single view for more informed decision-making.

AlertMedia Demo - Manage Risk and Response From One Platform

Know first when your business is at risk with human-vetted intelligence and notify impacted people in one click.

AlertMedia Demo - Keep Your Traveling Employees Safe and Informed

Easily track travelers, automate delivery of safety briefs, and get notified of nearby risk.

Discover how AlertMedia empowers organizations to effectively communicate during emergencies and critical events.

Dive into how AlertMedia simplifies and enhances emergency communication in this insightful video.

See how AlertMedia transforms emergency communication in this engaging video. Explore the platform’s real-time alerting capabilities, user-friendly design, and powerful tools that keep organizations connected during critical events.

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SR

Shreya R.

GIS Consultant

Mid-Market (51-1000 emp.)

8/22/2025

"Easy Way to Keep Everyone Informed"

4.5/5

What do you like best about AlertMedia?

It’s very easy to use and makes sure everyone gets important updates quickly through phone or email. The customer support team is always responsive and helpful, which makes a big difference. I also like how smoothly it integrated with one of our BPX systems — it didn’t take much effort to get it up and running. Review collected by and hosted on G2.com.

What do you dislike about AlertMedia?

Sometimes the reports are a bit basic, and I wish it gave more detail on who has read or responded to the alerts. Review collected by and hosted on G2.com.

What problems is AlertMedia solving and how is that benefiting you?

AlertMedia solves the challenge of getting urgent information out to people quickly and reliably. It helps reduce confusion during critical events, keeps everyone aligned, and improves overall safety. The platform makes communication faster and more organized, which saves time and gives peace of mind. Review collected by and hosted on G2.com.

EL

Eric L.

Manager

Mid-Market (51-1000 emp.)

8/24/2025

"It’s a wonderful tool for any business / professional to have for safety measures."

5/5

What do you like best about AlertMedia?

AlertMedia Review: Reliable, Fast, and Incredibly User-Friendly

We've been using AlertMedia for our emergency communication and employee safety needs, and it has truly exceeded our expectations. The platform is intuitive, easy to implement, and provides peace of mind knowing we can instantly communicate with our team in any situation—whether it's a weather alert, system outage, or a critical security update.

One of the standout features is the multi-channel communication—we can reach employees via text, email, voice, app push notifications, and even Slack, ensuring important messages aren’t missed. The real-time threat intelligence and location-based alerts help us act quickly and keep our people informed and safe, no matter where they are.

Customer support is also top-notch. The AlertMedia team is responsive, knowledgeable, and genuinely cares about helping organizations succeed.

Overall, AlertMedia is a must-have tool for any company that prioritizes safety, communication, and operational resilience. Highly recommended. Review collected by and hosted on G2.com.

What do you dislike about AlertMedia?

Somewhat overwhelming to navigate at the beginning. Review collected by and hosted on G2.com.

AU

Verified User in Utilities

Mid-Market (51-1000 emp.)

8/16/2021

"Too much"

3.5/5

What do you like best about AlertMedia?

While the ease of use is still a great asset, the different alerts that can be subscribed to, create a lot of redundancy with multiple other services (most of which are free). Review collected by and hosted on G2.com.

What do you dislike about AlertMedia?

Too many alerts! The administrators within my company have chosen to subscribe to weather alerts based on individual employee residences. Since our employees live in a wide area in two states, weather alerts are overbearing and alert everyone. That means I get weather alerts from up to 100 miles from my location. Not helpful and desensitizes you to the alerts in general. Review collected by and hosted on G2.com.

Recommendations to others considering AlertMedia:

If you are considering a dedicated communication tool to use during emergency or high-priority events, you should strongly consider Alert Media. Review collected by and hosted on G2.com.

What problems is AlertMedia solving and how is that benefiting you?

Our most common alerts are weather-related, but we also have an executive group to alert about possible negative impacts to the company. Review collected by and hosted on G2.com.

Response from Meredith Foor of AlertMedia

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We’re glad to hear our intuitive platform has made emergency communication easier. We recognize that weather alerts across broad geographic areas can feel overwhelming, which is why alerts can be refined using severity and subcategory settings. Many customers also choose to disable third-party weather alerts in certain areas and rely solely on our in-house meteorologist team for real-time coverage of major weather systems. They also publish forecasting a Daily Global Severe Weather Report. Our Customer Success team would be happy to help fine-tune these settings so you receive the most meaningful alerts!

LS

Loren S.

Business Continuity Management Leader

Enterprise (> 1000 emp.)

5/8/2025

"Intuitive Product with Excellent Customer Service"

4.5/5

What do you like best about AlertMedia?

Having used many other products, I can honestly say that AlertMedia's platform is one of the most intuitive out there. It's straightforward and easy to use whether you are a light user or a full-blown admin. I hear time and again from users how easy it is to navigate and execute alerts.

The other area where AlertMedia really excels is in customer service. Whether it be calling or emailing support or working with our CSM, it has become abundantly clear that AlertMedia is fully focused on delivering excellent customer support, ensuring we are heard and quickly finding a solution to our challenges. They truly stand above the rest. Review collected by and hosted on G2.com.

What do you dislike about AlertMedia?

You have very little ability to sort and identify groups of people (users) within the AlertMedia platform. You are only able to search my individual user name, and I can't use other search terms beyond first or last name. Anything beyond the name requires a user to export and download the csv file of all users and search and sort outside of the AlertMedia platform. Review collected by and hosted on G2.com.

JM

JJ M.

Safety Specialist V

Mid-Market (51-1000 emp.)

8/26/2024

"High speed low drag"

5/5

What do you like best about AlertMedia?

AlertMedia is easy to use and offers a variety of features. The customer support at all levels has been amazing. I've had great support from simple questions to technical issues with implementation of new features. I like how easy it is to integrate AlertMedia into our emergency preparedness and threat assessment programs. I've been impressed with the response to customer comments related to platform improvements, enhancements, and service options. I believe we will use AlertMedia more frequently for other business purposes as we mature in our program. Review collected by and hosted on G2.com.

What do you dislike about AlertMedia?

I believe the AlertMedia would be used more frequently by our employees if they could customize some of the alert settings. Review collected by and hosted on G2.com.

What problems is AlertMedia solving and how is that benefiting you?

AlertMedia enables a small group of administrators to monitor threats for our company with offices and employees across the US and easily communicate critical information. In addition the tools in AlertMedia provide visual intelligence which has been used for potential future facilities among the usual more common intel functions. AlertMedia provides emergent two-way communications inside and outside our network. On an individual level AlertMedia is simple to use and makes my job as the lead for quite simple. It is easy for me to be an administrator. It is easy for me to train users, and the Customer Support resources are second to none. Review collected by and hosted on G2.com.

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/22/2025

"Alert Media has proven very helpful in communicating with employees regarding various emergencies."

4.5/5

What do you like best about AlertMedia?

I like that I can choose the various methods in which to send messages (phone, email, text), as well as filter who those messages need to go to. It also provides me sample templates to get me started with my message. Review collected by and hosted on G2.com.

What do you dislike about AlertMedia?

The only issue is to make sure your info that you are uploading to the Alert Media people database is formatted correctly. If not, you get the joy of troubleshooting. Customer Service is there to help if it happens. Review collected by and hosted on G2.com.

What problems is AlertMedia solving and how is that benefiting you?

I occasionally need to message employees in specific locations. For example, I needed to check on our employees who live in and near the flooded Kerrville, Texas, area. I was able to send a query to those specific employees and ask them to respond if they were OK and if they needed help. The employees appreciated the outreach. Fortunately, they were all OK. Review collected by and hosted on G2.com.

JT

Jessica T.

Executive Administrative Assistant

Enterprise (> 1000 emp.)

10/13/2025

"Reliable communication and quick customer service."

5/5

What do you like best about AlertMedia?

AlertMedia is a quick and efficient way to communicate with specific groups and large numbers of people across several platforms. Customer Support is always fast to respond and resolve any issues. Review collected by and hosted on G2.com.

What do you dislike about AlertMedia?

The most common issue is team members assigned to the incorrect workplace and unavailable to their current facility. This is more often due to the team member not updating their profile. Review collected by and hosted on G2.com.

AF

Verified User in Facilities Services

Enterprise (> 1000 emp.)

9/29/2025

"Extremely Knowledgeable and Responsive"

5/5

What do you like best about AlertMedia?

Everyone that I worked with on the AlertMedia team will respond to any of my questions within an hour with helpful information to resolve the issue. Review collected by and hosted on G2.com.

What do you dislike about AlertMedia?

I dislike that we are not using more of AlertMedia's products. Review collected by and hosted on G2.com.

What problems is AlertMedia solving and how is that benefiting you?

I utilized AlertMedia for an emergency at our San Jose location last week. I was able to send out this communication in 10 minutes and was able to contact two different groups which included the exact people that needed to receive the communication. This would have typically taken me 30-40 minutes which saved precious time in an emergency situation. Review collected by and hosted on G2.com.

KR

Kevin R.

Staff Performance Manager

Enterprise (> 1000 emp.)

4/23/2025

"Usability"

5/5

What do you like best about AlertMedia?

AlertMedia did a great job of making sure the app is easy to understand and use. As professionals, time is a precious commodity and not having to take too much time to try and figure out how something works is always welcome, and AlertMedia has accomplished that. Review collected by and hosted on G2.com.

What do you dislike about AlertMedia?

Sometimes the radius of the area you're located in can be too big which could cause more alerts than what you need, but even that is few, far, and between. Depending on your profession or area, this may be a welcomed feature. Review collected by and hosted on G2.com.

UF

Verified User in Furniture

Mid-Market (51-1000 emp.)

9/2/2025

"Reliable, Responsive, and Easy to Work With"

5/5

What do you like best about AlertMedia?

AlertMedia makes incident response fast and seamless. The platform is incredibly easy to use during high-stress situations . The real-time updates and acknowledgment features help us stay informed about who’s received the message, which is critical during emergencies. Review collected by and hosted on G2.com.

What do you dislike about AlertMedia?

Nothing of note comes to mind for aspects we dislike the most. In the past we had an issue where a user was notified they had to shut off a timer but there was no timer going. Review collected by and hosted on G2.com.