Our company first started using Alivo last year. We were introduced to Max, who was absolutely amazing on figuring out what our needs were, and he helped us implement effortlessly. After implementation, we worked to refine the language and after a few iterations, it was like Alivo was one of our sales team members. It always knew how to respond, and it automatically followed up (which sales members might not do lol). I would say it has definitely helped drive conversions, especially for those leads that clicked to book but forgot or got distracted. In this day and age, timeliness is key to sales so glad we have this feature on our website.

In terms of my favorite part of Alivo, it's the customer support. Whenever an issue arises, they usually respond within the hour. In addition, the Alivo team takes my feedback very seriously. At first, Alivo considered clicking the link to book, a "conversion", so it stopped following up with the lead after this link was clicked. However, often times, someone would click the link but not book an appointment (maybe were just curious, forgot to do it, etc.). The Alivo team took my feedback and figured out a way to "follow" the lead all the way through our booking site, Calendly. Now it follows up routinely until that appointment is booked and in our internal system. Another example was implementing a voice feature, so it could talk to leads when they called in. Although early in the process, it definitely has potential and has helped book 2-3 appointments for us after hours already. My hopes are it becomes smart enough to be our full time agent lol

All in all, great experience with the Alivo team and the technology. Excited for more features to come Review collected by and hosted on G2.com.

This is not Alivo's fault at all but people still crave that human interaction, especially for large ticket items like cabinets. So sometimes when a person calls in and hears its AI generated, they immediately hang up. This might change over time as people become more AI friendly. Review collected by and hosted on G2.com.

We’ve been using Alivo at Granite Peak RV Resort, and it has been an absolute game-changer for our business. This AI-powered chatbot platform has enabled us to streamline communications with our guests, responding instantly to inquiries and improving our overall efficiency.

One of the standout features is how easy it is to implement and customize to fit our specific needs. The chatbot is incredibly intuitive and handles a wide range of customer interactions, from booking inquiries to answering questions about our resort. This has significantly reduced the workload on our staff, allowing them to focus on delivering an exceptional on-site experience.

Alivo has also had a direct impact on our bottom line. The AI not only assists with guest interactions but has also played a crucial role in driving additional sales. We’ve seen a noticeable increase in bookings since introducing the platform. Guests appreciate the fast and accurate responses, which has translated into higher customer satisfaction.

Customer support has been outstanding! Our email inquiries have received quick and thoughtfull responses. Appreciate that even though AI is their whole business model... it is still super easy to get in touch with a human for help :)

If you’re looking to enhance customer communication and boost sales, Alivo is a must-have platform. It’s been instrumental in helping us stay competitive and provide top-notch service to our customers. Review collected by and hosted on G2.com.

Just like training a human salesperson. Don't expect the system to respond perfectly to every inquiry right out of the gate. You need to train the system... just like a human! We were guided through the training process by the team at Alivo. Review collected by and hosted on G2.com.

I first found alivo thanks to a Thumbtack email when they announced a partnership between Alivo & TT. I found their onboarding process to be super smooth and easily to impliment. The AI sms platform they created is simple to understand, update and use in more ways than even I have implimented. We've now integrated their AI sms service into our website and it get's used on a daily basis as well.

Not only do I love the Alivo product, but Hailey has been amazing to work with. Anytime I have a request (standard or custom) she is lighting quick to respond and help me achive whatever I have in mind. She has an amazing can-do attitude and it's so refreshing to work with a true rockstar when you want to get something done! Review collected by and hosted on G2.com.

I wish yelp would adopt Alivo's integration like Thumbtack has. This is not a knock against alivo, I'm quite sure the ball is in Yelp's court at the moment. Speed to lead is the name of the game today and we need more platforms to integrate Alivo into their system. Review collected by and hosted on G2.com.

I’ve had such a great experience with Alivo! The chatbot itself is really intuitive and easy to use, but what truly stands out is their amazing customer service. Max and Hailey are always quick to respond and incredibly helpful with any questions I’ve had. I can’t say enough good things about their dedication and care! Highly recommend. Review collected by and hosted on G2.com.

I've had a great experience with Alivo overall, though there have been times when I felt unsure about how to fully update and implement changes in the KB. However, this process has been getting more streamlined. It's clear they're committed to making things easier, and I'm excited to see how it continues to evolve! Review collected by and hosted on G2.com.

We are a local service provider and Alivo has really been an exceptional service for us. They have many solutions to help manage website and online leads and requests.

Great communication, ease of function for the software and resources, and a fair price for a small business. Review collected by and hosted on G2.com.

We have not had any to this point in our relationship. Review collected by and hosted on G2.com.

Their customer service is awesome and they deliver on what they say they will. Review collected by and hosted on G2.com.

Nothing I can think of! I have been very pleased with it! Review collected by and hosted on G2.com.

AFter using Alivo for months - it has been a critical part of our lead intake and burture process. The AI capabilites engage our leads immiedeatly, and help convert them into high-quality meetings!! Review collected by and hosted on G2.com.

Nothing to dislike. Everything works great! Review collected by and hosted on G2.com.