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Basecamp Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the seamless team collaboration in Basecamp, enhancing communication and project organization across the board. (114 mentions)
Users find Basecamp incredibly easy to use, enhancing organization, communication, and collaboration for all team members. (111 mentions)
Users value the clean design and intuitive platform of Basecamp, enabling quick learning and effective project management. (93 mentions)
Users appreciate the ease of task management in Basecamp, streamlining project tracking and reducing meeting time. (66 mentions)
Users value the organization in Basecamp, effectively managing multiple projects and enhancing team communication seamlessly. (49 mentions)
Users value the real-time communication features of Basecamp, enhancing collaboration and reducing misunderstandings within teams. (48 mentions)
Users often face missing features, such as limited task management and no support for Kanban or Gantt charts. (47 mentions)
Users criticize the limited features of Basecamp, feeling it lacks essential tools for effective project management. (26 mentions)
Users find that task management lacks advanced features and can be restrictive for teams with complex projects. (25 mentions)
Users find Basecamp's limited customization options restrictive, wishing for more advanced features for complex project management. (20 mentions)
Users experience notification issues with Basecamp, missing updates and finding the system overwhelming at times. (19 mentions)
Users are disappointed by the lack of features in Basecamp, making project management less efficient and flexible. (17 mentions)

Top Pros or Advantages of Basecamp

1. Team Collaboration
Users value the seamless team collaboration in Basecamp, enhancing communication and project organization across the board.
See 114 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great for organization, automated workflows, team communication, and checking off tasks"

What do you like about Basecamp?

Checking off tasks. It's so satisfying. I also love being able to tag others for communication. To-do lists and buckets are helpful, especially when a

LS

Liam S.

Mid-Market (51-1000 emp.)

4.5/5

"Basecamp is a complete social collaboration platform"

What do you like about Basecamp?

Basecamp has helped me communicate better with my team and ensure everyone is on the same page to ensure a smooth project. It is easy to use, even for

2. Ease of Use
Users find Basecamp incredibly easy to use, enhancing organization, communication, and collaboration for all team members.
See 111 mentions

See Related User Reviews

Brian F.
BF

Brian F.

Small-Business (50 or fewer emp.)

5.0/5

"Basecamp is our hub for communication and GSD"

What do you like about Basecamp?

With folks who work onsite and offsite and hybrid Basecamp keeps us organized, connected, communicating well, and effective.

AM

Aminu. M.

Small-Business (50 or fewer emp.)

4.5/5

"Manage multiple projects simultaneously with Basecamp..i recommend it 100% to others.."

What do you like about Basecamp?

It has simplified task management and ensures that the process stays streamlined. I like it's internal communication between team members. It's amaz

3. Project Management
Users value the clean design and intuitive platform of Basecamp, enabling quick learning and effective project management.
See 93 mentions

See Related User Reviews

Arghadeep S.
AS

Arghadeep S.

Mid-Market (51-1000 emp.)

4.0/5

"Efficient PM and Communication Tool"

What do you like about Basecamp?

Basecamp comes with dozens of collaboration capabilities, including real-time communication tools that eliminate the need for third-party applications

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Efficient & easy to use task management program"

What do you like about Basecamp?

The clean design and easy to use platform allows for most people to learn to use all of the features fairly quickly. Our team manages projects and tas

4. Task Management
Users appreciate the ease of task management in Basecamp, streamlining project tracking and reducing meeting time.
See 66 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Extremely versatile and useful project and team management"

What do you like about Basecamp?

The schedule, todo list and campfire chat are the most used features in my small team.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Efficient & easy to use task management program"

What do you like about Basecamp?

The clean design and easy to use platform allows for most people to learn to use all of the features fairly quickly. Our team manages projects and tas

5. Organization
Users value the organization in Basecamp, effectively managing multiple projects and enhancing team communication seamlessly.
See 49 mentions

See Related User Reviews

Emily M.
EM

Emily M.

Enterprise (> 1000 emp.)

5.0/5

"Basecamp dominates for project management"

What do you like about Basecamp?

The repetition of tasks or projects is a useful feature when you have a list of frequent tasks. It is simple to have the same procedure every time you

Oscar M.
OM

Oscar M.

Small-Business (50 or fewer emp.)

5.0/5

"Best Work Platform!"

What do you like about Basecamp?

It keeps things really organized, you can store and track information for multiple projects at every time and no lose anything. Also it helps a lot wi

6. Communication
Users value the real-time communication features of Basecamp, enhancing collaboration and reducing misunderstandings within teams.
See 48 mentions

See Related User Reviews

Oscar M.
OM

Oscar M.

Small-Business (50 or fewer emp.)

5.0/5

"Best Work Platform!"

What do you like about Basecamp?

It keeps things really organized, you can store and track information for multiple projects at every time and no lose anything. Also it helps a lot wi

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Great platform for project/team management"

What do you like about Basecamp?

I like the ease of the dashboard to view all projects in one place. Communication within projects is also very user friendly and I enjoy that I can po

Top Cons or Disadvantages of Basecamp

1. Missing Features
Users often face missing features, such as limited task management and no support for Kanban or Gantt charts.
See 47 mentions

See Related User Reviews

MG

Mohshain G.

Small-Business (50 or fewer emp.)

5.0/5

"Projects"

What do you dislike about Basecamp?

It dose not have native Gantt chart features, requiring users to rely on third party

VV

Veronica V.

Mid-Market (51-1000 emp.)

4.5/5

"Optimizing Task Management and Working Smoothly with Basecamp"

What do you dislike about Basecamp?

Occasionally, there is a bottleneck between me and the group I am working with because relay of comments on a project thread can be slow. Additionally

2. Limited Features
Users criticize the limited features of Basecamp, feeling it lacks essential tools for effective project management.
See 26 mentions

See Related User Reviews

Lauren M.
LM

Lauren M.

Small-Business (50 or fewer emp.)

4.5/5

"Basecamp is the most efficient way of storing data by far."

What do you dislike about Basecamp?

I don't like the lack of necessary capabilities and security for business use in Basecamp. The procedure for document distribution is imprecise and la

Robert A.
RA

Robert A.

Mid-Market (51-1000 emp.)

4.5/5

"As Simple or Complex as you want"

What do you dislike about Basecamp?

Limited user levels Phone App can be Difficult

3. Task Management
Users find that task management lacks advanced features and can be restrictive for teams with complex projects.
See 25 mentions

See Related User Reviews

Hassan S.
HS

Hassan S.

Mid-Market (51-1000 emp.)

5.0/5

"Basecamp has helped us a lot in our content development work. We highly recommend this to all."

What do you dislike about Basecamp?

One thing that only the person who has added a To-do should be able to change its deadline or edit its details.

Jessica P.
JP

Jessica P.

Small-Business (50 or fewer emp.)

5.0/5

"I recommend Basecamp to everyone!"

What do you dislike about Basecamp?

Currently, I do not like that when I assign one task to multiple team members it gets checked off the moment 1 person clicks that it is done. I am wan

4. Limited Customization
Users find Basecamp's limited customization options restrictive, wishing for more advanced features for complex project management.
See 20 mentions

See Related User Reviews

Piyush G.
PG

Piyush G.

Enterprise (> 1000 emp.)

4.0/5

"Basecamp Review"

What do you dislike about Basecamp?

Basecamp can have some more customization options, but you can always include additional integration. What I feel is Basecamp can include more featur

Robert A.
RA

Robert A.

Mid-Market (51-1000 emp.)

4.5/5

"As Simple or Complex as you want"

What do you dislike about Basecamp?

Limited user levels Phone App can be Difficult

5. Notification Issues
Users experience notification issues with Basecamp, missing updates and finding the system overwhelming at times.
See 19 mentions

See Related User Reviews

EE

Eve E.

Small-Business (50 or fewer emp.)

4.0/5

"Great Project Management tool"

What do you dislike about Basecamp?

For some reason I don't always get notified when there are changes or things for me to review.

Lauren G.
LG

Lauren G.

Small-Business (50 or fewer emp.)

4.5/5

"Great for Small Businesses"

What do you dislike about Basecamp?

Larger teams would definitely lack the type of intense automation capabilities of Basecamp and the notifications can be a little too overwhelming and

6. Lack of Features
Users are disappointed by the lack of features in Basecamp, making project management less efficient and flexible.
See 17 mentions

See Related User Reviews

Walter H.
WH

Walter H.

Enterprise (> 1000 emp.)

4.0/5

"Keeps projects organized and the team connected effortlessly"

What do you dislike about Basecamp?

While it’s great for keeping things simple, sometimes I wish it had more advanced features for project tracking, like Gantt charts or time tracking wi

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Basecamp - THE Solution for Project Management"

What do you dislike about Basecamp?

Wish there was an ability to send an email into Basecamp to be added as a task but not a make or break feature.

Basecamp Reviews (5,385)

View 11 Video Reviews
Reviews

Basecamp Reviews (5,385)

View 11 Video Reviews
4.1
5,385 reviews
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Ayush A.
AA
Administration Lead
Mid-Market (51-1000 emp.)
"Basecamp Project Management tool Review"
What do you like best about Basecamp?

It is an amazing project management tool which let's us create projects easily and add team members to that specific project. It is really useful to add tasks in list and other documents related. It makes it easier to keep track of work and tasks being done combined with easy to use UI. Review collected by and hosted on G2.com.

What do you dislike about Basecamp?

The tool doesn't have latest and advanced features like charts and AI which makes it a bit outdated for the price being paid. The customer service is also not good. The overall platform has very less integrations with other tools. Review collected by and hosted on G2.com.

Mrudul P.
MP
Product Manager
Mid-Market (51-1000 emp.)
"Reliable and user-friendly project management tool"
What do you like best about Basecamp?

I really appreciate how intuitive the interface is; it’s straightforward to set up projects and add team members without much hassle. The messaging and to-do lists keep everyone on the same page, and I like that it combines communication and task tracking all in one place. The simplicity helps teams focus on getting work done instead of wasting time figuring out the tool. Review collected by and hosted on G2.com.

What do you dislike about Basecamp?

Sometimes the notification system can be overwhelming, especially when the project gets busy with lots of updates. It would be great to have more granular control over what notifications you receive. Also, while Basecamp covers all the basics well, it lacks some advanced features like deeper reporting or integrations with certain specialized tools we use. Review collected by and hosted on G2.com.

Kevin M.
KM
Chief of Staff
Small-Business (50 or fewer emp.)
"Basecamp keeps our team aligned and projects moving"
What do you like best about Basecamp?

Basecamp makes project management simple and organized. I like how everything—tasks, documents, discussions, and deadlines—lives in one place, which cuts down on scattered communication. The interface is straightforward, onboarding new team members is easy, and the notification system ensures nothing slips through the cracks. It’s especially helpful for keeping distributed teams aligned and accountable. Review collected by and hosted on G2.com.

What do you dislike about Basecamp?

There’s not much to dislike. Some advanced reporting and integrations are more limited compared to other platforms, but Basecamp’s strength is in its simplicity. For teams that value clarity and ease of use over complexity, it’s an excellent choice. Review collected by and hosted on G2.com.

Walter H.
WH
Gerente de recursos humanos
Enterprise (> 1000 emp.)
"Keeps projects organized and the team connected effortlessly"
What do you like best about Basecamp?

What I like most is how simple it is to keep everything organized in one place. I can assign tasks, share files, have group discussions, and track progress without jumping between multiple tools. The to-do lists and automatic check-ins save me from having to chase people for updates, and the notifications are clear without being overwhelming. It’s also super easy for new team members to get on board since there’s hardly any learning curve. Review collected by and hosted on G2.com.

What do you dislike about Basecamp?

While it’s great for keeping things simple, sometimes I wish it had more advanced features for project tracking, like Gantt charts or time tracking without needing third-party apps. The interface works fine, but it feels a little dated, and customizing the layout is pretty limited. Also, when managing multiple complex projects at once, it can get tricky to keep a high-level overview without extra tools. Review collected by and hosted on G2.com.

Kavyansh G.
KG
Business Analyst
Small-Business (50 or fewer emp.)
"AN BEST SOFTWARE FOR MANAGEMENT"
What do you like best about Basecamp?

Basecamp is the best software for task and project management. It is user-friendly software. It is a very effective and efficient software for business and project management. We can collect all the data at a particular place on this software. We can also share images, videos and documents easily with the team members. We can also manage several projects through this software. Review collected by and hosted on G2.com.

What do you dislike about Basecamp?

Basecamp is expensive software to purchase. they should add some more features to their software. Their customer care services are also not up to the mark. The website may lag or crash in between work. There are some random errors in the files due to which the work should be deleted. Review collected by and hosted on G2.com.

Seth H.
SH
Director
Small-Business (50 or fewer emp.)
"Finally Collaboration and the end of Email!"
What do you like best about Basecamp?

I love the ability to work on projects and planning in one single place without the inefficiencies of email. It integrates with google drive and has an unlimited # of users. Review collected by and hosted on G2.com.

What do you dislike about Basecamp?

The only thing that I don't like about Basecamp is that occasionally folks don't look at enough to stay updated., that's user error though. Review collected by and hosted on G2.com.

Shahid (Simon) R.
SR
Recruitment Professional
Mid-Market (51-1000 emp.)
"Basecamp a wonderful tool for collaboration"
What do you like best about Basecamp?

I have been using Basecamp daily because of its unique and easy-to-use features, like its simplicity and easy integration that brings together to-do lists, message boards, file sharing, schedules, and team chat with ease of implementation. It Promotes clear communication and accountability by keeping everything organized and transparent. It has features like automatic check-ins reduce interruptions and has 24/7 customer available for any type of query. Review collected by and hosted on G2.com.

What do you dislike about Basecamp?

Basecamp is too basic for complex project management needs. It lacks advanced features like Gantt charts and task dependencies, time tracking, or detailed reporting. The communication tool, like Campfire Chat, feels limited compared to dedicated messaging platforms. Review collected by and hosted on G2.com.

Shihan S.
SS
Program Manager
Small-Business (50 or fewer emp.)
"A Simple Yet Effective Tool for Task Tracking and Daily Progress"
What do you like best about Basecamp?

What I like best about Basecamp is its simplicity and clarity in managing daily tasks. The todo lists make it very easy to assign work, set due dates, and track progress without unnecessary complexity. It helps the whole team stay aligned on priorities each day. Review collected by and hosted on G2.com.

What do you dislike about Basecamp?

While Basecamp is great for simplicity, it can feel too basic for complex projects. Review collected by and hosted on G2.com.

Abby L.
AL
Relationship Manager
Mid-Market (51-1000 emp.)
"Basecamp is my best friend"
What do you like best about Basecamp?

Basecamp is by far the best project management tool I have used. I wish I could have my own Basecamp to just organize my personal life. It is so intuitive to use, the team is so responsive in rolling out better features, and it is not overwhelming for clients to join me on. I use Basecamp on a daily basis, it is so nice that our work platform does not cause friction in my daily work life. Review collected by and hosted on G2.com.

What do you dislike about Basecamp?

The only thing that I would love to see on Basecamp is the ability to sort the to-do lists in a project by due date automatically. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Mid-Market (51-1000 emp.)
"A great tool for communication and collaboration with customers"
What do you like best about Basecamp?

Basecamp is an excellent tool for improving communication between customers and businesses. I really like that it allows you to manage different types of content and decide what information your customers can see. It also provides direct communication channels, which makes collaboration smoother and faster. Another great feature is the ability to create calendar events, notes, and documents all in one place, making it a strong repository for project-related information. Review collected by and hosted on G2.com.

What do you dislike about Basecamp?

The biggest drawback is the lack of a search bar. When you need to find something specific, you have to manually browse through folders or threads, which can be time-consuming and frustrating, especially if there’s a lot of information stored. A robust search function would make the platform much more efficient. Review collected by and hosted on G2.com.

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