You know how some software feels like a headache to figure out? Bloomerang isn’t like that at all. From the moment I started using it, it just clicked. It’s easy, intuitive, and keeps my donor records organized. The reporting tools are a lifesaver — they help me quickly see how we’re doing and share our progress with the team and donors. Honestly, it takes the stress out of donor management so I can focus on what I love most: connecting with people and supporting our mission. When I have an issue, which is rarely, their customer support is outstanding. Review collected by and hosted on G2.com.

I wish Bloomerang's built-in email tool would more easily allow me to resend emails to donors who didn't respond to the first one. Review collected by and hosted on G2.com.

I love the charts and ease of creating reports. All the information is at my finger tips and simple to access in ways that are creative and easy to understand. Also, the customer support is excellent. From phone calls to the chat feature, I am always treated professionally and with kindness and my questions are answered quickly and clearly. Review collected by and hosted on G2.com.

I wish it were easier to build a customized report. I feel like it takes some time, and workaround, to get a report to be specific. For example, I can easily pull a report of donors with recurring gifts.. but what about donors who give monthly but aren't set up as recurring? I should be able to easily add those specific details to the report. Instead, I have to spend valuable time figuring out a way to adjust a report to be what I need. Review collected by and hosted on G2.com.

We made the switch to Bloomerang almost 2 years ago and it was such a good decision. Bloomerang is an easy to use platform that is chock full of tools. I'm able to easily create email appeals, newsletters, and reports. We also tapped into Qgiv for our Peer To Peer event each spring and Qgiv has made the event easier to manage and more successful. As a donor database, I love the dashboard that identifies new donors, lapsed donors, and donors at risk, as well as year by year comparisons (by month) and snapshots of major events that we've had in the year. Bloomerang is ALMOST a one stop shop for us, and being a team of 1, that is priceless for our agency! Review collected by and hosted on G2.com.

I love Bloomerang, but wish we could create donation pages that aren't tied to other "arms" like Kindful or Qgiv. Review collected by and hosted on G2.com.

Love the ability to easily customize and creating a simple report is pretty straight forward, especially with the templates that are provided. Customer support is responsive and most of the time easy to follow the instructions. And I appreciate how easy it is to integrate with other platforms like Double the Donation and Qgiv. Review collected by and hosted on G2.com.

While I like the reporting features, there are some features in the db that I cannot directly pull into a report. Also, I'd like to receive consistent updates when there are bugs or issues. I don't feel that I get these updates consistently. It would also be great to be able to know which team member updates an account, not only the profile page, but on just about any page on the timeline (transactions, interactions, notes). Review collected by and hosted on G2.com.

Bloomerang is a great way to keep information regarding donors all in one location. Reporting has many options to get exactly the data that you need. Review collected by and hosted on G2.com.

The way constituents and households work together is clumsy. Having to have 3 account numbers for a husband, wife, and household quickly increases your numbers, and billing is based on your numbers. Bloomerang Fundraising needs to be completely integrated with Bloomerang CRM instead of 2 complementary softwares.

Users state that being able to filter out some items (mass emails, mass mailings) on the timeline would make it easier to find what you need. Review collected by and hosted on G2.com.

Bloomerang understands the importance of building relationships and assists with this process by providing opportunity to record every interaction, from phone calls, thank yous, emails (from Bloomerang), direct mail (from Bloomerang) and more. It's far more intuitive than the typical database that collects contact and contribution information. It understands the donor cycle, allows for custom constituent fields, and is very easy to learn and use. There are also really good features for mass imports of constituents, timeline interactions (e.g., everyone who attended an event or received a newsletter), or even transactions. Review collected by and hosted on G2.com.

There is a great space for making suggestions for improvements, and in my case, my suggestions are for ease in use, not functionality. For example, we follow best practices and create separate acknowledgment letters based on the appeal, which over our many years of using Bloomerang means we have a lot of letters. Currently, there is no way to deactivate or archive old letters. Again, that is a minor issue compared to overall functionality. Review collected by and hosted on G2.com.

Bloomerang is very intuitive and easy to use and learn. It also has a really robust volunteer and communication program. The customer service is also very helpful and responsive and always willing to answer questions and share issues with the development team. They also have a lot of resources on learning the platform and different features. There is a good balance of things that are built in and things available to be customized. I also really appreciate the reporting capabilities and ease of use. Review collected by and hosted on G2.com.

The one thing I dislike is the limitation to move donors through moves management and make it visible within the platform. I would still highly recommend, but we have to use a separate system to denote is a donor is in cultivation, stewardship, identification, etc. It would be nice to be able to have that info visible on a profile quick glance and be able to manage a specific portfolio more easily. Review collected by and hosted on G2.com.

Bloomerang is very user-friendly and the developers have ensured ease of use. It is not overwhelming to look at and easy to navigate. It integrates easily with our other platforms. Customer support has been helpful when I have required it. Review collected by and hosted on G2.com.

It is not very customizable. There are a lot of different features and actions but they are restrictive in what you can do within those features. The search option is very finnicky and will sometimes offer results if typos included in search and other times not pull up unless the full name is typed out. Emails cannot be edited before sent out, and must create an entirely new email if you need to send a slightly different message from previously sent out templates. Those are my main complaints. Wish the home dashboard was more customizable also. Review collected by and hosted on G2.com.

I was looking for a data platform that would allow me to make reports as easily as my 8 year old plays with Minecraft. Bloomerang really makes reports easy! Review collected by and hosted on G2.com.

There are very few downsides. Sometimes the results of a report need finessing, but I think that is normal in data sets.

I am not thrilled with the way Kindfull connects to Bloomerang, I wish it were supported more robustly. Review collected by and hosted on G2.com.

Bloomerang has a simple, clean and intuitive interface that makes it easy for those who use it less frequently (BOD members) to quickly access information (and has a decent mobile app for on-the-go access). At the same time, it has powerful reporting capabilities with access to all fields from (almost) all report types and a great ability to roll up information. Since switching to Bloomerang we have cut our need to export and process data in Excel to about 1/4 of the time previously required. The main driving factor of our switch was Bloomerang's handling of households (we have many households where we directly interact with multiple members but we want to see overall combined activity and giving). Households can also include organizations, so accounts such as donor advised funds or IRAs can be included in the household, eliminating the need for kludgy use of soft credits and allowing proper automated acknowledgment processing. Customer support is still very responsive (although seems less so than when we started using the product and seems to be multi-tasking more often) and often investigates issues offline if they are more complicated (although, again, support seems less knowledgable than when we first started). The support ticket and request system has become almost unusable with a switch they made a year or two ago. Letter and email editing and management is built in, and while not as powerful as Word or MailChimp/Constant Contact, allow fairly easy creation of decent looking layouts. You can generate a template-based letter but then edit it (in program) before printing; that ability is NOT currently available for emails. All generated letters and emails are saved in the constituent timeline. Bloomerang integrates (somewhat clumsily but successfully) with Zapier, allowing us to automate our in-kind (food donation) processing - to better capture the data and send thank yous to donors in a more timely manner. Bloomerang has a decent task system for assigning todo items to Bloomerang users to assure follow-up thank you calls and letters are handled appropriately. Bloomerang has purchased other products since we started using it. They are slowly integrating the systems, and some of the integration is clunky. We use Qgiv for many of our forms now (they are much better than Boomerang's built in forms) and gala event. It is a little frustrating that there are significant additional charges for these "add-ons" when some of the functionality should be in the base product (but was poorly implemented in Bloomerang). Review collected by and hosted on G2.com.

Things to improve:

1. Better integration of Qgiv functionality, particularly in relation to constituent management and acknowledgements.

2. Conditional content in letters and emails. We have to create multiple versions of our acknowledgement letters to handle tributes (the tribute fields SHOULD resolve this as implemented, but will generate additional blank spaces if they have no content), DAF and IRA donations, and other cases. We update our letters and emails at least yearly, and have different acknowledgements for other campaigns so our number of emails and letters is out of control.

3. Report folders - this was implemented since we started using the product, but was done poorly and does not make it much easier to find reports, particularly for those that do not use the system frequently. Furthermore, all report editors can edit all reports (and you must save a report before exporting) making it easy for reports to be accidentally changed. Letters also either need folders or the ability to deactivate old letters (we use naming that will force the older version to the bottom of the list, but this is again clunky).

4. Poor handling of company accounts with multiple contacts (organizations are just treated as a special case of an individual). Custom fields are used across all account types, so individual-specific fields clutter up the organization account views and vice versus (simply making the sections collapsible would help).

5. Email tracking is very limited, with no roll up of information per constituent, no link tracking beyond the top 4, and no automated information added to constituent timelines.

6. Grant support is not included and their suggested system of tracking through Notes is very clunky.

7. Support ticket system is HORRIBLE after a recent switch. The feature request section is also awful (number of votes is limited, hard to find items) and it seems the they do NOT pay much attention to it (items sit in review mode for months to then be pushed to "not a priority"). While the system does roll out changes fairly frequently, the choice of the new/modified features does not always seem well-thought through and at times the changes seem to be negative for our use case. This is particularly frustrating when the costs of using the product keep going up fairly significantly (including a 1% increase in payment processing since we started). Review collected by and hosted on G2.com.