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BoomTown Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the ease of use with BoomTown, highlighting its effective automation and management of leads. (14 mentions)
Users find BoomTown's lead generation effective, benefiting from its smart CRM and engaging PPC campaigns for retention. (7 mentions)
Users appreciate the smart CRM for lead conversion that efficiently manages and updates their leads. (6 mentions)
Users love the real-time customer insights and intuitive management of contacts within BoomTown's CRM. (5 mentions)
Users appreciate the comprehensive CRM functionalities of BoomTown, enabling real-time customer insights and seamless integration. (5 mentions)
Users face significant email issues with BoomTown, causing delays and difficulties in communication with clients. (4 mentions)
Users are frustrated with the missing features in BoomTown, feeling the platform is outdated and lacking innovation. (3 mentions)
Users find BoomTown's outdated design disappointing and desire a more modern, streamlined appearance and functionality. (3 mentions)
Users find the technology outdated, expressing a desire for a more modern design and improved functionality. (3 mentions)
Users are frustrated with poor lead quality, often receiving fake leads that cannot be properly managed or deleted. (3 mentions)

5 Pros or Advantages of BoomTown

1. Ease of Use
Users commend the ease of use with BoomTown, highlighting its effective automation and management of leads.
See 14 mentions

See Related User Reviews

AJ

Adilene J.

Small-Business (50 or fewer emp.)

5.0/5

"Boom town has helped me manage clients with ease."

What do you like about BoomTown?

Very manageable CRM. Easy and engaging. It takes good care of my leads and keeps me updated on to dos

Christina M.
CM

Christina M.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM"

What do you like about BoomTown?

Ease of use- greasy back office platform. Great for lead conversion

2. Lead Generation
Users find BoomTown's lead generation effective, benefiting from its smart CRM and engaging PPC campaigns for retention.
See 7 mentions

See Related User Reviews

AJ

Adilene J.

Small-Business (50 or fewer emp.)

5.0/5

"Boom town has helped me manage clients with ease."

What do you like about BoomTown?

Very manageable CRM. Easy and engaging. It takes good care of my leads and keeps me updated on to dos

Billie Ann F.
BF

Billie Ann F.

Small-Business (50 or fewer emp.)

4.5/5

"Boomer for 5 years"

What do you like about BoomTown?

BT is full service! I enjoy a smart CRM with drips that pause when a lead raises their hand. And the PPC lead campaign is a must for both agent recru

3. Lead Management
Users appreciate the smart CRM for lead conversion that efficiently manages and updates their leads.
See 6 mentions

See Related User Reviews

AJ

Adilene J.

Small-Business (50 or fewer emp.)

5.0/5

"Boom town has helped me manage clients with ease."

What do you like about BoomTown?

Very manageable CRM. Easy and engaging. It takes good care of my leads and keeps me updated on to dos

Billie Ann F.
BF

Billie Ann F.

Small-Business (50 or fewer emp.)

4.5/5

"Boomer for 5 years"

What do you like about BoomTown?

BT is full service! I enjoy a smart CRM with drips that pause when a lead raises their hand. And the PPC lead campaign is a must for both agent recru

4. Contact Management
Users love the real-time customer insights and intuitive management of contacts within BoomTown's CRM.
See 5 mentions

See Related User Reviews

AJ

Adilene J.

Small-Business (50 or fewer emp.)

5.0/5

"Boom town has helped me manage clients with ease."

What do you like about BoomTown?

Very manageable CRM. Easy and engaging. It takes good care of my leads and keeps me updated on to dos

Billie Ann F.
BF

Billie Ann F.

Small-Business (50 or fewer emp.)

4.5/5

"Boomer for 5 years"

What do you like about BoomTown?

BT is full service! I enjoy a smart CRM with drips that pause when a lead raises their hand. And the PPC lead campaign is a must for both agent recru

5. Features
Users appreciate the comprehensive CRM functionalities of BoomTown, enabling real-time customer insights and seamless integration.
See 5 mentions

See Related User Reviews

Billie Ann F.
BF

Billie Ann F.

Small-Business (50 or fewer emp.)

4.5/5

"Boomer for 5 years"

What do you like about BoomTown?

BT is full service! I enjoy a smart CRM with drips that pause when a lead raises their hand. And the PPC lead campaign is a must for both agent recru

Laura H.
LH

Laura H.

Small-Business (50 or fewer emp.)

5.0/5

"The Best CRM and website I have ever seen"

What do you like about BoomTown?

All of the CRM functions and the ease of ability to see what customers are looking at in real time. The ease of updating my website

5 Cons or Disadvantages of BoomTown

1. Email Issues
Users face significant email issues with BoomTown, causing delays and difficulties in communication with clients.
See 4 mentions

See Related User Reviews

TD

T D.

Small-Business (50 or fewer emp.)

0.0/5

"CRM is painfully slow"

What do you dislike about BoomTown?

The backend (CRM) is painfully slow. They prevent client emails from hitting your email inbox and only let them hit the CRM inbox, the CRM inbox is ve

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Boomtown to Boldtrail back to boomtown"

What do you dislike about BoomTown?

Hard process to try to include a graphic in an email, have to update the code.

2. Missing Features
Users are frustrated with the missing features in BoomTown, feeling the platform is outdated and lacking innovation.
See 3 mentions

See Related User Reviews

Ashley O.
AO

Ashley O.

Small-Business (50 or fewer emp.)

5.0/5

"amazing! Changed our business for the better!"

What do you dislike about BoomTown?

Wordpress is a little outdated. Wished the tech was a little more up to date

SC

Scott C.

Small-Business (50 or fewer emp.)

4.5/5

"Finding success in tough market"

What do you dislike about BoomTown?

The one downside is the ability within the app to a few features

3. Outdated Design
Users find BoomTown's outdated design disappointing and desire a more modern, streamlined appearance and functionality.
See 3 mentions

See Related User Reviews

AC

Ashley C.

Small-Business (50 or fewer emp.)

5.0/5

"Great product!"

What do you dislike about BoomTown?

Some functionality is outdated. Wish you could have admin ability to delete a lead profile.

Santa M.
SM

Santa M.

Small-Business (50 or fewer emp.)

5.0/5

"Amazing CRM system! :)"

What do you dislike about BoomTown?

Would like to see a better updated modern design. I feel the overall system looks old. Have a dashboard with a summary of to do's, past dues and total

4. Outdated Technology
Users find the technology outdated, expressing a desire for a more modern design and improved functionality.
See 3 mentions

See Related User Reviews

AC

Ashley C.

Small-Business (50 or fewer emp.)

5.0/5

"Great product!"

What do you dislike about BoomTown?

Some functionality is outdated. Wish you could have admin ability to delete a lead profile.

Santa M.
SM

Santa M.

Small-Business (50 or fewer emp.)

5.0/5

"Amazing CRM system! :)"

What do you dislike about BoomTown?

Would like to see a better updated modern design. I feel the overall system looks old. Have a dashboard with a summary of to do's, past dues and total

5. Poor Lead Quality
Users are frustrated with poor lead quality, often receiving fake leads that cannot be properly managed or deleted.
See 3 mentions

See Related User Reviews

Billie Ann F.
BF

Billie Ann F.

Small-Business (50 or fewer emp.)

4.5/5

"Boomer for 5 years"

What do you dislike about BoomTown?

Not being able to merge or delete leads. I don't like that I can't custom create reports like I can in Brokermint.

SB

Stephanie B.

Small-Business (50 or fewer emp.)

2.0/5

"Boomtown 2024"

What do you dislike about BoomTown?

That when you have a bogus client lead that even if you move to trash you cannot delete them

BoomTown Reviews (586)

View 1 Video Reviews
Reviews

BoomTown Reviews (586)

View 1 Video Reviews
4.7
586 reviews
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Rollin G.
RG
CEO / Agent
Small-Business (50 or fewer emp.)
More Options
"Can never exit. They will Keep extending on Auto."
What do you like best about BoomTown?

System use to be a great platform, then never updated and now FUB and others have outperformed them IMMENSELY. Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

They have terrible business practices, will extend you contract past your contract even if you inform them you do not permit Auto extension. They will not send you access to any of your emails or videos that have your requests. Do not trust a smooth exit with them, they will charge and avoid and to cancel will be worse time suck ever. Review collected by and hosted on G2.com.

Laura H.
LH
Director of Operations
Small-Business (50 or fewer emp.)
More Options
"The Best CRM and website I have ever seen"
What do you like best about BoomTown?

All of the CRM functions and the ease of ability to see what customers are looking at in real time. The ease of updating my website Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Nothing. It truly is the best and looking forward to BoldTrail Review collected by and hosted on G2.com.

SB
Broker/agent
Small-Business (50 or fewer emp.)
More Options
"Boomtown 2024"
What do you like best about BoomTown?

The ease of automation once a client gets entered to staying in touch to keeping engaged with our clients Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

That when you have a bogus client lead that even if you move to trash you cannot delete them Review collected by and hosted on G2.com.

Christina M.
CM
B
Small-Business (50 or fewer emp.)
More Options
"Great CRM"
What do you like best about BoomTown?

Ease of use- greasy back office platform. Great for lead conversion Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Some kinks to work through in regards to search critera Review collected by and hosted on G2.com.

AJ
Real Estate Agent
Small-Business (50 or fewer emp.)
More Options
"Boom town has helped me manage clients with ease."
What do you like best about BoomTown?

Very manageable CRM. Easy and engaging. It takes good care of my leads and keeps me updated on to dos Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Nothing at this point! So far so good! Love it! Review collected by and hosted on G2.com.

AC
Office Manager/Transaction Coordinator
Small-Business (50 or fewer emp.)
More Options
"Great product!"
What do you like best about BoomTown?

Love the marketplace and ability to sync with other programs! Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Some functionality is outdated. Wish you could have admin ability to delete a lead profile. Review collected by and hosted on G2.com.

Dani M.
DM
Agent
Small-Business (50 or fewer emp.)
More Options
"Love being organized!"
What do you like best about BoomTown?

Very helpful organizing my database and touch points with detailed notes! Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Wished it had better breakdown of transactions and income earned. Review collected by and hosted on G2.com.

MA
Realtor
Mid-Market (51-1000 emp.)
More Options
"There are excellent tools in BT that should be carried forward to BoldTrail"
What do you like best about BoomTown?

Hot Sheet - ease of access to compare leads to listings Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Lack of integration with marketing tools available in BoldTrail Review collected by and hosted on G2.com.

Gregory G.
GG
Agent
Small-Business (50 or fewer emp.)
More Options
"Good lead gen"
What do you like best about BoomTown?

Love the website wish there was more ai tools Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Wish they had more ai tools. Hope they add more tools Review collected by and hosted on G2.com.

Anna-Marie B.
AB
Realtor
Small-Business (50 or fewer emp.)
More Options
Guest users or non-business users of the software, not included in G2 scores.
"Great for Buyer Leads"
What do you like best about BoomTown?

It is great quality leads and easy interface Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Only set up for buyers and not seller lead follow ip Review collected by and hosted on G2.com.

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