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Botmaker

By Botmaker

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Botmaker Reviews & Product Details

Botmaker Product Details
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Pricing

Pricing provided by Botmaker.

Free

Free
300 Sessions Per Month

Standard

Starting at $149.00
3000 Sessions Per Month
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Botmaker Media

Botmaker Demo - Different channels in one place
Have all of your communication channels integrated in one platform only
Botmaker Demo - Create chatbots with intuitive flows
Using a decision tree diagram, you can create chatbots with dynamic flows easily
Botmaker Demo - Connect bots in different channels
You can develop one bot for each channel and consider the same tone of voice and style for all of them. There are more than 20 voice and text digital channels available
Botmaker Demo - Connect multiple agents at the same time
You can have as many agents as your company needs connected at the same time at Botmaker. They will each have his/her own account and you can keep track of all of them
Botmaker Demo - Follow the performance of your bot and agents closely
Our dashboards inform you of the amount of time and sessions your channels have individually and in total, personalizing the time range and with individualized views of agents and bots
Botmaker Demo - Automate processes and conquer clients
With answers in real time and the possibility of having agents focused on what matters, you'll improve your results and develop a better relationship with your clients
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Botmaker Reviews (287)

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Reviews

Botmaker Reviews (287)

View 1 Video Reviews
4.5
287 reviews

Pros & Cons

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Carlos A. G.
CG
Senior Advisor
Small-Business (50 or fewer emp.)
"Best Enterprise AI enhanced Conversational Bots platform"
What do you like best about Botmaker?

it's capabilities and features. Ease of setup, native integration with Whatsapp Business API and Meta, and multiple out of the box integrations Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

integration with spreadsheets, some access to support cases and complex support time of resolution Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Mid-Market (51-1000 emp.)
"Good platform, however, the support needs to be improved"
What do you like best about Botmaker?

What I like most about Botmaker is the ease of creating intelligent bots. Additionally, the platform offers an intuitive and user-friendly interface, which makes the entire creation and configuration process extremely simple. From design to implementation, Botmaker facilitates each step of the way, allowing even beginners to design complex bots with ease. The availability of pre-configured resources and the option for customization make the experience even more pleasant and efficient. With Botmaker, creating and implementing an intelligent bot becomes an accessible and rewarding task. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

One of the things I don't like about Botmaker is the integration with HubSpot, which I sometimes find a bit complicated. Although it is a useful integration, especially for automating processes, I encountered some obstacles when trying to configure it due to the complexity of the interface or the lack of clarity in the configuration instructions.

Additionally, I would like to see more documentation available on the platform's usage guidance. Although Botmaker is relatively easy to use in many aspects, there are times when I feel lost or would like to have more step-by-step guidance on how to make the most of the available features. More comprehensive and detailed documentation could help users feel more confident and empowered when using the platform. Review collected by and hosted on G2.com.

MA
Mid-Market (51-1000 emp.)
"It is a platform that makes your work easier"
What do you like best about Botmaker?

What I like most about BotMaker is the use of a single bot for multiple channels and the ease of creating them. Also, the attention they provide to the user is top-notch. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

In reality, there are very few disadvantages to using a platform as robust as BotMaker, but if I had to mention one, it would be that when creating bots for WhatsApp, it takes a long time to verify the bot's name. Review collected by and hosted on G2.com.

SC
Small-Business (50 or fewer emp.)
"We use it a lot daily, it has very interesting tools for execution and control."
What do you like best about Botmaker?

It has very interesting tools for task execution and subsequent control, providing you with metrics, numbers, and graphs. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

It would be great if you add the possibility of making global outgoing calls, let's say selecting the template and making an outgoing call to many numbers at the same time.

Also, it would be great if the integration with Dynamics, for example, were simpler. Review collected by and hosted on G2.com.

Verified User in Consumer Services
IC
Mid-Market (51-1000 emp.)
"Lack in the extraction of data on the complete message history of all chats."
What do you like best about Botmaker?

1. The speed within the platform.

2. That easily and simply allows transferring chats, real-time visibility over the chats that are queued. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

That the current configuration of the panel is only designed to allow the extraction of information broken down by each session and not by each message.

Since if the goal is to measure or validate (for example: the messages sent and received in a conversation) it is not possible, as it only allows us to extract information about sessions created that day and not the complete message history of the same conversation. Review collected by and hosted on G2.com.

Alison B.
AB
Textiles
Enterprise (> 1000 emp.)
"A differentiated platform"
What do you like best about Botmaker?

Botmaker is an agile and dynamic platform that helps us in the process of customer service, offering resources and functionalities that undoubtedly make all the difference. I also highlight the quick support provided when necessary. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

The interface on the settings screen could be simpler and more intuitive. In my opinion, it is overloaded with numerous pieces of information that end up making navigation confusing. But I believe this is simple to adjust and I hope it improves soon. Review collected by and hosted on G2.com.

Leandro R.
LR
Mid-Market (51-1000 emp.)
"A platform that empowers the company"
What do you like best about Botmaker?

What I like most about Botmaker is the platform itself. Its integrations and functionalities thanks to Artificial Intelligence are very helpful when it comes to generating bots. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

I think you can improve a lot in terms of Customer Service and Support. Review collected by and hosted on G2.com.

Carlos M.
CM
Enterprise (> 1000 emp.)
"Easy-to-use tool for different types of users"
What do you like best about Botmaker?

The ease of connecting with different channels. The possibility of integrating with our backend without needing to rely on a Botmaker development team. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

I did not find a dashboard or alarm that shows in real-time if the connection with any of the channels is affected or down. Review collected by and hosted on G2.com.

Monica Graciela B.
MB
Mid-Market (51-1000 emp.)
"Improve the experience with customers"
What do you like best about Botmaker?

The platform allows the use of a bot but also pre-built templates that reduce an agent's operational times and model the type of communication. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

Not having the basis of communications and having to pay for the download. Review collected by and hosted on G2.com.

Andrea del Valle R.
AR
Profesora Seminario de Comunicación
Enterprise (> 1000 emp.)
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Pricing Options

Pricing provided by Botmaker.

Free

Free
300 Sessions Per Month

Standard

Starting at $149.00
3000 Sessions Per Month

Scale

Starting at $249.00
5000 Sessions Per Month
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Botmaker Features
Customization
Control
Route To Human
Live chat
Integrations
Branding
AI Text Generation
AI Text Summarization