Tidio Reviews & Product Details

I’ve been using Tidio for a few months now and it’s made managing customer chats so much easier. Setup was quick, and the chatbot builder is very simple to use. Lyro, their AI bot, takes care of most common questions, and I especially like how I can build custom flows for keyword search optimization—it’s helped customers find answers faster and improved my support process.

Another big plus is the unified inbox, which keeps website, Facebook, and Instagram messages all in one place, so I don’t waste time switching between platforms. The only downside is that pricing starts to go up when you need more advanced features, and I wish the AI and custom flows could run at the same time.

Overall, it’s a reliable and easy-to-use tool that saves me a lot of effort in daily customer support. Review collected by and hosted on G2.com.

I really like using Tidio, but it would be even better with more integrations (like CRMs, marketing tools, and payment platforms) and greater customizability in chatbot flows and design. Review collected by and hosted on G2.com.

What I value most is how intuitive the platform is and how quickly it can be set up on a website without the need for advanced technical knowledge. The live chat is very agile, and the integration with email and external applications makes it easy to centralize communication. Additionally, the chatbot function helps answer frequent inquiries and saves time in customer service. Review collected by and hosted on G2.com.

Although it works well, I have noticed that some automations could be more flexible and customizable. At certain times, the learning curve of chat flows becomes a bit confusing and requires trial and error. I also miss more advanced reporting and analytics options, as the current ones are useful but somewhat limited if a more detailed tracking is desired. Review collected by and hosted on G2.com.

What I like best about Tidio is how seamlessly it combines live chat and automation in one easy-to-use platform. The interface is clean and intuitive, making it simple for both beginners and experienced teams to get up and running quickly. I appreciate how the chatbot features can handle common customer questions 24/7, freeing up time for the team to focus on more complex inquiries. Real-time notifications ensure that no message goes unnoticed, and the ability to integrate with multiple channels—such as email, Facebook Messenger, and Instagram—means all conversations are centralized in one place. Overall, Tidio makes customer communication faster, more efficient, and more personal. Tidio’s customer support is responsive, friendly, and genuinely helpful, often resolving issues quickly. Their team provides clear, step-by-step guidance, whether through live chat or email, making it easy to get back on track. Even for more complex questions, they follow up promptly to ensure everything is working as expected. Review collected by and hosted on G2.com.

One drawback of Tidio is that, while it offers powerful features, some of the more advanced tools—such as certain automation flows and integrations—are locked behind higher-tier plans, which can feel limiting for smaller businesses on a budget. The customization options for the chat widget, though decent, could be more flexible to match specific branding needs. At times, the analytics dashboard can feel a bit basic, lacking deeper insights that would help fine-tune customer interactions. Additionally, if you’re handling a high volume of chats, the mobile app can occasionally feel slightly less responsive compared to the desktop version. While these issues aren’t deal-breakers, they are areas where Tidio could improve to make the platform even stronger. Review collected by and hosted on G2.com.

Tidio’s intuitive interface and seamless integration with multiple platforms make it incredibly easy to manage all customer interactions in one place. The chatbot automation is powerful yet simple to set up, saving valuable time while still feeling personal. Review collected by and hosted on G2.com.

The real-time chat and AI-driven response suggestions help our team respond faster and more accurately. The analytics dashboard gives clear insights into customer behavior and conversation trends, which is a game-changer for optimizing our support strategy. Review collected by and hosted on G2.com.

We've been using the Tidio Shopify app for several months now, and it has quickly become an essential part of our customer experience strategy.

Live Chat + AI Chatbot Integration: The combination of real-time human support and AI automation helps us stay responsive 24/7, even outside business hours.

Easy Setup & Customization: Tidio integrates seamlessly with Shopify. The interface is clean and intuitive, and it only took a few minutes to install and customize the chat widget to match our branding.

Boosts Conversions: Since launching Tidio, we've noticed a significant drop in cart abandonment and an increase in completed sales, especially when the chatbot steps in with product recommendations or quick answers.

Customer Behavior Tracking: Being able to see what pages a customer is browsing or if they’re returning visitors gives our team valuable context before engaging. Review collected by and hosted on G2.com.

Some automation rules and chatbot flows take a bit of a learning curve to optimize, but the documentation and support team are excellent. Also, it could be very costly. Review collected by and hosted on G2.com.

We've been using Tidio at AOK Events for over three years now, primarily for its live chat functionality. As the Head of Marketing, I appreciate how clean and visually appealing the platform is - it integrates well with our brand and offers a simple, user-friendly interface that’s easy for our team to manage.

Tidio has been a valuable tool for real-time customer interaction and lead capture. It helps us stay responsive and accessible, especially during busy campaign periods. The simplicity of the system is one of its biggest strengths - no unnecessary complexity, just solid core functionality that works. Review collected by and hosted on G2.com.

That said, one limitation we’ve encountered is the inability to view all projects or conversations in a single unified dashboard. This makes it slightly harder to manage multiple chats or get a full overview of activity, especially when juggling several campaigns at once. Review collected by and hosted on G2.com.

Tidio has been an absolute game-changer for our customer service! It's incredibly easy to set up and use, and the live chat and chatbot features work seamlessly together. We've seen a significant increase in customer engagement and satisfaction since implementing it. The interface is intuitive, and the ability to manage all communications in one place is fantastic. Highly recommend it for anyone looking to boost their customer support! Review collected by and hosted on G2.com.

A lot to look at for options, takes a little time to decide what to use. Review collected by and hosted on G2.com.

1. Lead Generation features

2. Departments Management

3. Statistics on agent activity

4. Easy to integrate with the site

When offline store is out of people all of our sales staff is on Tidio for generating leads, as we are an Tiles Store our leads convert in 2-3 days and they gather contacts and leads from tidio that convert in 24hr or less. Review collected by and hosted on G2.com.

- Flows could use some improvements as for example we can not do double triggers

- Implementing AI chat features on lower plans could be nice))) Review collected by and hosted on G2.com.

I appreciate Tidio's ability to facilitate easier customer communication, especially for those who prefer chatting over phone calls. The proactive customer contact feature is incredibly useful, allowing us to offer discounts or quotes conveniently. It's versatile and helps in maintaining chat logs for commission purposes. I also like the platform's good pricing and the flexibility of using it on both mobile and computer devices. Review collected by and hosted on G2.com.

I dislike the unreliability of notifications, as they don't consistently come through on my phone, watch, and computer. It's frustrating not knowing if it's an issue on my end or with the service itself. Additionally, I find that the AI features Tidio has released haven't been as useful for us. With the variety of items we sell, the AI suggestions are often inaccurate. This means we can't rely on these features as much as we'd like. Review collected by and hosted on G2.com.

We've been using Tidio daily and are extremely satisfied with its performance. It's incredibly easy to use, and the built-in AI assistant is a huge asset. It helps ensure that visitors to our website get instant answers and assistance without delays – which is critical for us in both sales and customer satisfaction.

The mobile app is another great advantage – we rely on it every day to stay connected with our users even when we're not at our desks. The analytics section is also very well-developed, allowing us to analyze user behavior and improve the customer experience accordingly. Review collected by and hosted on G2.com.

We haven't encountered anything significant to dislike. There might be minor things there, but none of them have impacted Tidio’s functionality, our sales processes, or the customer journey in any way. Review collected by and hosted on G2.com.