The G2 on BrandMail

BrandMail Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find BrandMail to be easy to use, enjoying seamless updates and consistent brand representation across emails. (12 mentions)

Users praise the friendly support from BrandMail, highlighting the team's proactive and helpful approach to their needs. (12 mentions)

Users praise the seamless brand consistency achieved through BrandMail's features and exceptional team support. (11 mentions)

Users highly value BrandMail's signature quality, allowing effortless management and consistency across all email platforms. (11 mentions)

Users commend BrandMail's exceptional customer support, ensuring prompt assistance that enhances their overall experience. (10 mentions)

Users find the setup difficulties of BrandMail challenging initially, but appreciate the prompt support from the team. (2 mentions)

Users note that engagement with the email signature varies, affecting the visibility of the BrandMe page. (2 mentions)

Users often face sync issues with BrandMail, leading to frustrations and difficulties in user management. (2 mentions)

Users find BrandMail to be an added financial burden, highlighting its expensive nature for schools. (1 mentions)

Users find BrandMail's interface to be not user-friendly, leading to frustration during navigation and usage. (1 mentions)

5 Pros or Advantages of BrandMail

1. Ease of Use

Users find BrandMail to be easy to use, enjoying seamless updates and consistent brand representation across emails.

See 12 mentions

See Related User Reviews

JS

Jesse S.

Mid-Market (51-1000 emp.)

5.0/5

"Incredible support and fantastic product!"

What do you like about BrandMail?

The ability to make changes to our signatures has been amazing! We can create banners for events, holidays and special notices! The changes have been

U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Good Service"

What do you like about BrandMail?

More consistent email signatures, across board all of the employees have the same signature. Easy to use

2. Friendly Support

Users praise the friendly support from BrandMail, highlighting the team's proactive and helpful approach to their needs.

See 12 mentions

See Related User Reviews

MS

Matthew S.

Mid-Market (51-1000 emp.)

5.0/5

"Brandmail Review"

What do you like about BrandMail?

Brandmail by the team at BrandQuantum has been a great addition to our software toolkit. The deployment of consistent high quality email signatures, f

KM

Kevin M.

Mid-Market (51-1000 emp.)

5.0/5

"BrandQuantum Signature Solution"

What do you like about BrandMail?

Their Signature and how protected it is from anyone making changes or copying. Their email solution is easy to manage and is very user friendly.

3. Branding

Users praise the seamless brand consistency achieved through BrandMail's features and exceptional team support.

See 11 mentions

See Related User Reviews

JS

Jesse S.

Mid-Market (51-1000 emp.)

5.0/5

"Incredible support and fantastic product!"

What do you like about BrandMail?

The ability to make changes to our signatures has been amazing! We can create banners for events, holidays and special notices! The changes have been

MS

Matthew S.

Mid-Market (51-1000 emp.)

5.0/5

"Brandmail Review"

What do you like about BrandMail?

Brandmail by the team at BrandQuantum has been a great addition to our software toolkit. The deployment of consistent high quality email signatures, f

4. Signature Quality

Users highly value BrandMail's signature quality, allowing effortless management and consistency across all email platforms.

See 11 mentions

See Related User Reviews

GG

Gareth G.

Small-Business (50 or fewer emp.)

5.0/5

"Branding my Corporate Emails has never been Easier!"

What do you like about BrandMail?

No matter if I send emails on my iPhone, Laptop or Outlook web app, my emails will always be signed with my corporate signature. There is no manual in

U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"BrandMail"

What do you like about BrandMail?

How my signature pops up automatically..

5. Customer Support

Users commend BrandMail's exceptional customer support, ensuring prompt assistance that enhances their overall experience.

See 10 mentions

See Related User Reviews

CV

Chris V.

Mid-Market (51-1000 emp.)

5.0/5

"Fantastic Product, Integration and Technical support."

What do you like about BrandMail?

BrandMail has completely transformed the email branding experience at our company. Seamlessly integrated into Outlook, some users are not even aware t

CF

Christine F.

Small-Business (50 or fewer emp.)

5.0/5

"Amazing company with a magical product and a team of angels"

What do you like about BrandMail?

The BrandMail team is made up of absolute angels (especially Paula and Simon)! The product that they've developed is nothing short of magical and I do

5 Cons or Disadvantages of BrandMail

1. Setup Difficulties

Users find the setup difficulties of BrandMail challenging initially, but appreciate the prompt support from the team.

See 2 mentions

See Related User Reviews

CF

Christine F.

Small-Business (50 or fewer emp.)

5.0/5

"Amazing company with a magical product and a team of angels"

What do you dislike about BrandMail?

Using the editing software is a bit tricky at first, but the BrandMail team is ready to help if ever needed.

U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"BrandMail review"

What do you dislike about BrandMail?

The setting up process initially was a bit tricky, however it was resolved quickly.

2. Signature Issues

Users note that engagement with the email signature varies, affecting the visibility of the BrandMe page.

See 2 mentions

See Related User Reviews

U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Good Service"

What do you dislike about BrandMail?

To incoporate the signature to be used on other email platforms like Gmail

U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"BrandMail has made it so much easier for us to keep our email branding consistent and professional."

What do you dislike about BrandMail?

One downside of BrandMail is that not everyone will click on the email signature to view our BrandMe page. While it’s a great way to showcase company

3. Sync Issues

Users often face sync issues with BrandMail, leading to frustrations and difficulties in user management.

See 2 mentions

See Related User Reviews

JM

Jenna M.

Mid-Market (51-1000 emp.)

4.0/5

"Great tool, very helpful team!"

What do you dislike about BrandMail?

Initially, getting all our users synced onto the platform was a challenge, but we persevered and got there in the end thanks to our IT Department and

U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"BrandMail"

What do you dislike about BrandMail?

sometimes sync doesn't work for the users and brings up an error

4. Expensive

Users find BrandMail to be an added financial burden, highlighting its expensive nature for schools.

See 1 mentions

See Related User Reviews

LM

Lynn M.

Mid-Market (51-1000 emp.)

4.0/5

"Easy of use"

What do you dislike about BrandMail?

As a school it is another software cost that the school has to absorb

5. Not User-Friendly

Users find BrandMail's interface to be not user-friendly, leading to frustration during navigation and usage.

See 1 mentions

See Related User Reviews

A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great tool!"

What do you dislike about BrandMail?

I wish the platform was more user friendly.

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KK

Karen K.

Consultant and Support

Small-Business (50 or fewer emp.)

10/14/2025

"Excellent Support and Customisations with Brandmail"

5/5

What do you like best about BrandMail?

We have been using brandmail for 3 months now and am really pleased with the support that we received implimenting the product. It is great that we can update employee details via the platform and we appreciate the customisations the team made for us. Our emails look beautiful and all now consistent according to company branding guidelines. Review collected by and hosted on G2.com.

What do you dislike about BrandMail?

The set up process in terms of look and feel takes time to refine and some IT knowledge is needed if you do not have an IT department to assist. Review collected by and hosted on G2.com.

What problems is BrandMail solving and how is that benefiting you?

We were using centralised email signatures on Microsoft which requires quite a bit of technical knowledge to maintain and the downside was that users could not see their signatures when mailes were sent. Now this is resolved and there are no more duplicate names or greeting lines and our design is stunning! Review collected by and hosted on G2.com.

Response from Bronwyn Saks of BrandMail

edit

Thank you Karen for your great and positive feedback. We look forward to continuing our partnership and we're delighted that BrandMail supports your company in presenting a strong, consistent brand identity.

TM

Tisha M.

Operations Specialist

Small-Business (50 or fewer emp.)

8/13/2025

"8 Years of Exceptional Partnership with BrandQuantum"

4.5/5

What do you like best about BrandMail?

What I like best about BrandMail is their ability to combine technical expertise with a deep understanding of our brand. They make working together seamless, always provide solutions to challenges, and go above and beyond to ensure nothing feels impossible.

Their professionalism, creativity, and commitment to excellence make them feel like a true extension of our team. Review collected by and hosted on G2.com.

What do you dislike about BrandMail?

Honestly, there’s nothing to dislike about BrandMail.

The team is highly professional, responsive, and solutions-oriented. I’ve really enjoyed my online sessions with Simon, professional, yet an absolute pleasure to chat with and learn new things from. Review collected by and hosted on G2.com.

What problems is BrandMail solving and how is that benefiting you?

BrandMail solves the problem of managing and pulling our signatures across both Mac and PC platforms, while also ensuring the brand signature, look, and feel of how our end clients receive communications is consistent and professional.

This benefits us by saving time, reducing errors, and maintaining a polished, cohesive brand experience. Review collected by and hosted on G2.com.

Response from Bronwyn Saks of BrandMail

edit

Thank you Tisha for your great and positive feedback. We look forward to continuing our partnership and we're delighted that BrandMail supports your company in presenting a strong, consistent brand identity.

MM

monty m.

Graphic Designer

Mid-Market (51-1000 emp.)

10/14/2025

"Supportive and Communicative Team with Great Training"

5/5

What do you like best about BrandMail?

I appreciate how hands-on and communicative the team is. They support you throughout the entire process and offer training to help you gain a better understanding and become more independent. Additionally, they are very patient with their clients. Review collected by and hosted on G2.com.

What do you dislike about BrandMail?

There is nothing about Brandmail that I dislike or find bothersome. In my opinion, they are doing an excellent job! Review collected by and hosted on G2.com.

What problems is BrandMail solving and how is that benefiting you?

They are helping our company's email system appear more professional and established. Our email signatures look fantastic and direct people back to the company website, which is great because it encourages more visitors there. I feel they are helping make our emails more than just simple messages. Review collected by and hosted on G2.com.

Response from Bronwyn Saks of BrandMail

edit

Monty, thank you so much for your positive feedback about BrandMail and our team. We are thrilled that BrandMail is easy to work with to ensure a professional image is achieved across your organization. We look forward to continuing our partnership.

CN

Cristina N.

Marketing Assistant

Mid-Market (51-1000 emp.)

9/11/2025

"A Reliable Tool for Consistent and Professional Email Branding"

5/5

What do you like best about BrandMail?

When I first joined the company, there was no standard email signature, everyone used their own style. The biggest benefit of using BQ is that it makes all our emails consistent. Now every email looks professional, neat, and matches the company brand. Review collected by and hosted on G2.com.

What do you dislike about BrandMail?

When we first started using BQ, it was a bit challenging, especially for team members who aren’t very tech-savvy. Sometimes updates or syncing take a little longer than expected. But once it’s set up, it works really well. The banner tool can be a bit tricky, but the BrandMail team is always helpful. Review collected by and hosted on G2.com.

Response from Bronwyn Saks of BrandMail

edit

Thank you Cristina for your great and positive feedback. We look forward to continuing our partnership and we're delighted that BrandMail supports your company in presenting a strong, consistent brand identity.

GG

Gareth G.

IT & VoIP Engineer

Small-Business (50 or fewer emp.)

3/4/2025

"Branding my Corporate Emails has never been Easier!"

5/5

What do you like best about BrandMail?

No matter if I send emails on my iPhone, Laptop or Outlook web app, my emails will always be signed with my corporate signature. There is no manual input required. Emails sent from my iPhone are automatically signed by Brandquantums MS365 connector.

When I got a new PC, I had placed the Brandquantum Windows application into my Microsoft Sharepoint site, and pulled the application from the site to the new PC and run the installer by myself without any input from Brandquantum's Team. I restarted outlook, synced the BRANDMAIL Add-on under Settings to the BQ Africa region and I was up and running again branding all my emails.

Brandquantum's signature automation is incredible, I can easily change or update my contact information/signature within the Outlook BRANDMAIL tab and it syncs immediately. (No time wasted waiting for minor changes)

If we require a full redesign on our email signatures, Brandquantums team always deliver a clean and appealing look to it.

I use BrandMail everyday on every email. Review collected by and hosted on G2.com.

What do you dislike about BrandMail?

It is hard to point out something wrong with a product that just works. I have nothing I dislike about the product, as it makes our business look professional. Review collected by and hosted on G2.com.

What problems is BrandMail solving and how is that benefiting you?

For starters, our emails don't look like we slapped together some contact information and a basic logo of our company.

Our email signatures were designed by Brandquantum to look professional and capture client's interest into our product offerings which we display in our signatures.

Our signatures look identical across the board, which upholds our image when emailing clients.

Since we are in a Modern Age, we have a QR code link imbedded into our signature, which allows us to share contact information with a simple QR code scan, no physical business cards required.

As I said consistency is what makes our signatures stand out. Review collected by and hosted on G2.com.

Response from Bronwyn Saks of BrandMail

edit

Gareth, we truly appreciate your positive feedback and thrilled that BrandMail is easy to work with to ensure a professional image is achieved across your organization. We look forward to continuing our partnership.

KL

Kaila L.

Operations Supervisor

Mid-Market (51-1000 emp.)

8/18/2025

"Email signatures made easy"

5/5

What do you like best about BrandMail?

The setup was simple, and their design team helped brand our email signatures and fine-tune them until they were just right. Review collected by and hosted on G2.com.

What do you dislike about BrandMail?

Currently, it has been easy to use and manage, with no issues. Review collected by and hosted on G2.com.

Response from Bronwyn Saks of BrandMail

edit

Thank you Kaila for the positive feedback about our team. We're delighted that BrandMail has enabled you to achieve brand consistency across your organization and it's been simple to set up and manage.

AE

Verified User in Electrical/Electronic Manufacturing

Enterprise (> 1000 emp.)

10/13/2025

"BrandQuantum Review"

5/5

What do you like best about BrandMail?

The product itself, easy to understand & implement. And of course, the amazing Team we interact with. Review collected by and hosted on G2.com.

What do you dislike about BrandMail?

Not much to add here, we've not encountered anything that could not be resolved. Review collected by and hosted on G2.com.

Response from Bronwyn Saks of BrandMail

edit

Thank you Pravashni for your great and positive feedback about BrandMail and our team. We look forward to continuing our partnership and we're delighted that BrandMail supports your company in presenting a strong, consistent brand identity.

CF

Christine F.

Customer Service Advocate

Small-Business (50 or fewer emp.)

1/4/2025

"Amazing company with a magical product and a team of angels"

5/5

What do you like best about BrandMail?

The BrandMail team is made up of absolute angels (especially Paula and Simon)! The product that they've developed is nothing short of magical and I don't even use all of the features they have available (yet, anyway). It could not have been any easier for me to have my business email signature set up - the BrandMail team was there every step of the way to ensure a smooth integration! My email signature is consistent, on every single email, from every platform, regardless of what application is actually generating the email - it truly is magic! Onboarding new team members is a breeze and retains a consistent brand image for the business. Help is only a few keystrokes away, should I ever need to reach out. On a product that I use every day, several times a day, this is a no-brainer! Review collected by and hosted on G2.com.

What do you dislike about BrandMail?

Using the editing software is a bit tricky at first, but the BrandMail team is ready to help if ever needed. Review collected by and hosted on G2.com.

What problems is BrandMail solving and how is that benefiting you?

Having a consistent, professional email signature on all emails, across the whole business. I use a marketing application that generates emails and I can rest assured that my email signature will be on every single email sent from that application. I also use an email app that only allows the most generic signature in-app...but with BrandMail, I know that my professional business signature will be on every single email to every recipient. I don't have to worry about brand consistency when adding a new team member - BrandMail takes care of that for me! Review collected by and hosted on G2.com.

Response from Bronwyn Saks of BrandMail

edit

Thank you Christine for your wonderful, positive words and we so enjoy working with you. Thrilled that BrandMail has created magic for your company team.

SD

Sonke D.

Head: Stakeholder Management & Communications

Small-Business (50 or fewer emp.)

10/14/2025

"Simple, Intuitive, and Excellent Support"

5/5

What do you like best about BrandMail?

It is simple, intuitive and convenient. The support is also extremely accessible and helpful. Review collected by and hosted on G2.com.

What do you dislike about BrandMail?

I have nothing negative to add. I am happy with the service. Review collected by and hosted on G2.com.

Response from Bronwyn Saks of BrandMail

edit

Thank you Sonke for your great and positive feedback. We look forward to continuing our partnership and we're delighted that BrandMail supports your company in presenting a strong, consistent brand identity.

AC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

10/15/2025

"All Company Templates in One Place—Easy Access and Sharing"

5/5

What do you like best about BrandMail?

That all company templates and documents can be found in one place, making it easier for staff to access and shre with clients Review collected by and hosted on G2.com.

What do you dislike about BrandMail?

Don't have any dislikes as I have had not problems working with it Review collected by and hosted on G2.com.

Response from Bronwyn Saks of BrandMail

edit

Thank you Christelle for your great and positive feedback. We are thrilled that you have found BrandMail and it's features easy to use for your team.