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Brushfire Reviews & Product Details

Brushfire Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Brushfire Integrations

(5)
Verified by Brushfire

Brushfire Media

Brushfire Demo - Custom Event Pages
Fully customize your event and landing page or embed the entire purchase process on your website.
Brushfire Demo - Manage Your Events
Manage the details of your event with ease. The tools you need to serve attendees and report event details are all in one place.
Brushfire Demo - Mobile App: Point-of-Sale
Set up a self-service or manned Point-of-Sale station and quickly process in-person payments with Square.
Brushfire Demo - Mobile App: Check-In
Check-in Attendees, Print Tickets, Manage Capacity, and more all from the Brushfire mobile app.
Brushfire Demo - Host Virtual Events
Create dynamic virtual events with chat, interactions, and integrated engagement features to create engaged attendees.
Brushfire is:

🎟️ Ticketing 
✅ Registration 
💻 Virtual Event Solutions
📱 Custom Event Apps
🎯 Seamless Check-In 
☎️ Expert On-Site & Attendee Support
Play Brushfire Video
Brushfire is: 🎟️ Ticketing ✅ Registration 💻 Virtual Event Solutions 📱 Custom Event Apps 🎯 Seamless Check-In ☎️ Expert On-Site & Attendee Support
At Brushfire, your remarkable experiences are fueled by our unwavering support! 🤝

✨ When you reach out, we’re not just solving issues; we’re igniting confidence, ensuring your journey with us is as smooth as the flame of a well-tended fir
Play Brushfire Video
At Brushfire, your remarkable experiences are fueled by our unwavering support! 🤝 ✨ When you reach out, we’re not just solving issues; we’re igniting confidence, ensuring your journey with us is as smooth as the flame of a well-tended fir
'Tis the season for better daily ticketing! 

Discover the heartwarming story of a family-owned holiday attraction that turned a spark of an idea into a charming wonderland in our latest video.

Follow to learn more expert insider tips and
Play Brushfire Video
'Tis the season for better daily ticketing! Discover the heartwarming story of a family-owned holiday attraction that turned a spark of an idea into a charming wonderland in our latest video. Follow to learn more expert insider tips and
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Brushfire Reviews (132)

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Reviews

Brushfire Reviews (132)

View 1 Video Reviews
4.7
132 reviews

Pros & Cons

Generated from real user reviews
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Anthony P.
AP
Director od Development
Small-Business (50 or fewer emp.)
"Five-Star Experience with Brushfire"
What do you like best about Brushfire?

We've had an outstanding experience using this ticketing platform and couldn't be happier with the results. From the very beginning, the ease of use stood out—it’s intuitive, well-organized, and makes creating, managing, and tracking events a breeze, even for team members who aren’t super tech-savvy. It’s obvious that a lot of thought has gone into building a tool that truly works for events of all sizes.

The customer support has been phenomenal. Every time we’ve had a question or needed guidance, the support team was quick to respond and incredibly helpful. It’s clear they genuinely care about their users' success.

We also love the many reporting features available. It’s powerful, yet easy to understand and share with our team.

If you’re looking for a reliable, feature-rich, and user-friendly ticketing solution backed by an excellent support team, look no further. This platform has exceeded our expectations in every way! We Highly recommend Brushfire Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

We did not find any feature that we disliked Review collected by and hosted on G2.com.

Donna R.
DR
Office and Donor Relations Manager
Small-Business (50 or fewer emp.)
"A Must Have for every Event Planner"
What do you like best about Brushfire?

Brushfire developers must have been inside the minds of event planners. They have thought of nearly everything that you will need and more. I love that Brushfire is customizable and that I was able to use my brand colors, logo, background image. The ability to include my own content helps to create the feel for my event that I want, not what is out of a box with limitation. It is intuitive, easy to use, support is AMAZING, and it was so easy to implement I did it without even having a demo. The knowledge base is like a deep bench for a basketball team; everything you need is there. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

The only limitation that I had to compensate for was my FAQs. Brushfire doesn't have a designated place to put them. I'm a firm believer in the power of well written FAQs that can help cut down on customer service issues. Review collected by and hosted on G2.com.

Response from Rachel Kaiser of Brushfire

Hi Donna,

Thank you so much for taking the time to leave such a thoughtful and detailed review. Your kind words truly mean the world to us!

We’re thrilled to hear that Brushfire has been such a helpful tool for your events and that you’ve found value in its customization, ease of use, and efficiency. Knowing that our platform has helped elevate your brand and saved your team time is exactly why we do what we do.

We also really appreciate you pointing out the need for a better solution when it comes to FAQs. That’s incredibly helpful feedback, and I’ve passed it along to our product team for review. Your insight helps us improve, and we’re always striving to make Brushfire even better for event professionals like you.

We’re so grateful to have you as part of the Brushfire community and are excited for all that’s ahead in our partnership. If you ever need anything, don’t hesitate to reach out — we’re here for you!

With appreciation,

Rachel Kaiser

Customer Success Manager

Randy Y.
RY
"Perfect Event Tool with Seamless Check-Ins"
What do you like best about Brushfire?

I love how Brushfire efficiently manages our complex, multi-day events like homecomings, making them possible with ease. The ability to generate name tags with QR codes is fantastic, allowing quick and easy event check-ins using the app on my phone. Brushfire's improved usability over time and its alignment with our ministry needs at a reasonable price makes it an indispensable tool for us. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

I dislike the lack of direct integration between Brushfire and our database, Raisers Edge NXT, which forces us to employ a manual process for data import. This makes the task laborious and inefficient, especially when trying to input detailed information about event attendees. Review collected by and hosted on G2.com.

Response from Kelly Keresztury of Brushfire

Hi Randy,

Thank you so much for your thoughtful feedback and for rating Brushfire a 10/10 - we’re thrilled to hear how valuable it’s been in supporting your multi-day events and making check-ins seamless! I’m especially glad the QR code name tags and usability improvements have been a real help to you and your team.

We also really appreciate your honesty about the Raisers Edge NXT integration - it’s feedback like this that helps us keep improving, and I’ll be sure to share this with our product team.

We’re so grateful to partner with you and look forward to continuing to support your events!

Here's to your next event!

Kelly Keresztury | Customer Success Manager

Verified User in Non-Profit Organization Management
AN
Small-Business (50 or fewer emp.)
"Brushfire"
What do you like best about Brushfire?

Customers have the option to create accounts to recall their information and purchases.

Subscription reports to individuals within a team.

Duplication of forms & settings.

The mobile integration for customers. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

The location / description of certain settings does not always feel like they're in the right line of thinking - like they're out of place.

When accepting partial payments - not having the option to place the full price as the first dropdown option is difficult as most people don't recognize that the lower amount is automatic and therefore pay less then they intended. This makes balance collection a larger process than desired and frustrates customers.

The refund process for tickets (especially when in a group) is a little convoluted.

Not having an option to apply more than one promotional code to an order.

Not having the option to apply a promotional to a single registrant in a group.

Searching for a registrant within entries - it would be nice if the search field would pull from all data and you didn't have to find the specific field holding the information to locate someone. This can prove difficult with large groups.

The ability to create a form with the ticket base starting point. Like for a survey, etc.

Not having the ability to create rules based on word entry within a field.

Not having the ability to layer rules more than one layer. If/Then scenarios.

The email non-native automation process.

Not being able to edit from the app on a phone. Review collected by and hosted on G2.com.

Response from Rachel Kaiser of Brushfire

Hi!

Thank you so much for taking the time to share your thoughts and experiences with Brushfire! I’m glad to hear you’re finding value in features like customer accounts, subscription reports, and mobile integration — it’s great to know these tools are helping support your events.

I also appreciate the detailed feedback on areas you’d like to see improved. Some of the ideas you mentioned have existing options in Brushfire that might help address a few of those challenges, and I’d love the chance to walk through them with you. We can also chat about your workflow in more detail so we can explore solutions together and pass along your suggestions to our product team.

If you’re open to it, I’d be happy to set up a quick training session to cover these options and make sure you’re getting the most out of the platform. You can reach me anytime at rachel@brushfire.com.

Thanks again for sharing — your feedback truly helps us make Brushfire better for everyone.

Rachel

Customer Success Manager

Lori H.
LH
Sales and Customer Service Director
Small-Business (50 or fewer emp.)
"Brushfire is Reliable, Flexible, and Easy to Use"
What do you like best about Brushfire?

The best thing about Brushfire is how flexible the platform is. It makes setting up events, managing registrations, and customizing ticketing options incredibly easy. The backend is very user friendly

What really sets Brushfire apart, though, is their exceptional customer support. Anytime questions come up, their team responds quickly and with a genuine desire to help. I sometimes come up with situations that I am unsure the best way to handle it or set up and they alreadys are willing to help and try to come up with a solution. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

It would be very helpful if you could set a date and time that the ticket link closes and not the date and time of the event to give people time to put at the door ticket sales in.

It would also be really helpful that when a site hits a certain number of tickers, we could receive a notification. Review collected by and hosted on G2.com.

Response from Kelly Keresztury of Brushfire

Hi Lori,

Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear about your success with all things Brushfire! Your kind words mean a lot to us, and your feedback is truly appreciated. I’ve also shared your suggestions with our technical team — recommendations like yours help us grow and improve, and we’re grateful for your insight.

Here’s to your next event — we’re excited to be a part of it!

Kelly Keresztury | Customer Success Manager

Steven M.
SM
Executive & Worship Pastor
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Review"
What do you like best about Brushfire?

We appreciate the attentiveness to the customer and to detail. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

At first, it was a little challenging to navigate, but pretty quickly we picked it up and the staff were very helpful for the questions that we had. Review collected by and hosted on G2.com.

Response from Tyler Binkley of Brushfire

Hello Steven,

Thank you for your time and kind review of our platform! I am glad to hear your event went successfully and that our team provided exceptional support for you along the way. I appreciate your kind words, and we look forward to your next event!

Best,

Tyler Binkley | Customer Success Manager

Beau D.
BD
Community Services Superintendent
Small-Business (50 or fewer emp.)
"Really have blown me away"
What do you like best about Brushfire?

Honestly, I wasn't sure what I was getting myself into. It was truly a shot in the dark choosing Brushfire to host our first ticked concert. Found them in the square integrations page, and I couldn't be happier with how lucky I got. They've not only created an easy to use, very affordable product, but they've made something that is pleasurable for the user as well!

Above all that, Brushfire has FAR EXCEEDED my expectations regarding customer service. With such an affordable service, I wasn't expecting much but the team has proven time and again they can pivot quickly, offer fantastic industry standard advice, and respond much quicker than other online service portals.

Truly, as we continue toward our concert date, I am beyond confident the process will be smooth and pleasurable for all employees and participants. I overwhelmingly recommend Brushfire to that small or large event host looking for an easy integration and user experience. I can only imagine what it will be like as they continue to refine and improve upon what they have created.

Thank you Brushfire, and a special shout out to Danielle B. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

Honestly, there isn't much. They really have a great product, especially when considering the pricepoint. If you have to be nitpicky, the seating maps can be a little edgier/ smooth. Or have an option on how they are designed, for example, clean dots where seats are instead of seat icons, or some other cool techy thing. But seriously, so minor, its good how it is. Review collected by and hosted on G2.com.

Response from Tyler Binkley of Brushfire

Hello Beau,

Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you enjoyed your experience with us and that our Customer Service met your expectations. Your feedback is truly valuable to us and we appreciate your time and the kind words. We look forward to your concert event with Brushfire!

Best,

Tyler Binkley | Customer Success Manager

Verified User in Non-Profit Organization Management
AN
Small-Business (50 or fewer emp.)
"The Event Software We'd Been Waiting For"
What do you like best about Brushfire?

Brushfire has been easy to use and easy to get help with. I contact their customer support probably three or four times a week with very unique and niche questions about billing, ticket design, and everything else you might be able to think of. The built-in customer service for customers is also a huge help, as I am not bogged down by phone calls from attendees asking for specifics or ticket issues. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

Brushfire has a bit of a confusing back-end system for someone like me, with an overall dashboard for your company and then specific dashboards for events. Considering I only one run (very large) event, I sometimes forget where to find items or how to fix them. However, customer service never seems annoyed when I call them to ask for help. It can also be a bit difficult for costumers to find ways to edit their tickets after purchasing - right now, they can access through a small link at the bottom of their ticket. Many of our customers are older and sometimes have issues finding things if they're not incredibly obvious, so a big button that says "Edit Your Ticket" or something along those lines might be useful. Review collected by and hosted on G2.com.

Response from Tyler Binkley of Brushfire

Hi!

Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our support has exceeded your expectations. Thank you for your feedback regarding the dashboard and event functions. I would love to reconnect with you regarding attendees being able to update their information and communications points that are available! Here is my email Tyler@Brushfire.com. I would be happy to connect! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire!

Best regards,

Tyler Binkley | Customer Success Manager

AL
Event Coordinator
Small-Business (50 or fewer emp.)
"Helpful for Mid-Size Events!"
What do you like best about Brushfire?

I love the ability to customize our forms for exactly what we need. We can add or amend at any time, and the user experience is extremely easy for them to navigate. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

The check-in process can sometimes slow down entry lines, and the inability to have a waitlist has forced us to get creative with our event registrations. Review collected by and hosted on G2.com.

Response from Kelly Keresztury of Brushfire

Hi Ashley,

Thank you so much for the kind review and for sharing your experience with Brushfire! We're so glad the platform has been helpful for your events - especially with customizing forms and keeping things easy for attendees.

We also really appreciate your honest feedback about the check-in flow and waitlist options. I’ve shared your thoughts with our product team - feedback like yours is so valuable as we continue improving the platform.

Thanks again for partnering with us! Here's to your next event!! 🎉

Kelly Keresztury | Customer Success Manager

Mark G.
MG
Web Systems Programmer
Higher Education
Mid-Market (51-1000 emp.)
"Excellent Event Sales and Management Platform"
What do you like best about Brushfire?

The best thing about Brushfire is our relationship with them. They have always had stellar customer service, with quick response times. Their support team solves problems and makes sure everything runs smoothly. It truly feels like they are a part of our staff that we can rely on to handle our events and any new twists we throw at them. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

Some of the tools to configure and work with reserved seating venues could be improved. On the other hand, they set up our seating venues for us, and they work pretty well that way. Review collected by and hosted on G2.com.

Response from Joel Garza of Brushfire

This is great, Mark! Thanks so much for your kind words! We're so glad we're able to find a workaround for the reserved seating venues. We're so glad you're getting the most out of Brushfire! Thank you so much! We appreciate you!

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

Average Discount

6%

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Event creation
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