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No question is silly! The relationship managers are always happy to talk things through with you - everything from not quite understanding something to big ideas for future developments. The partner is in control of lots of the system updates so you can make them when is appropriate for you, again though if you get stuck someone is usually available to help.
The system itself is very good but it's the added elements of working with Culture Shift which are a real benefit, such as the community of practice events and having the opportunity to regularly talk with others in the sector.
Implementation was very easy, with lots of guidance provided about what questions to ask on reports and things to consider. Review collected by and hosted on G2.com.
Not much! Some parts of the system could be tidier, particularly when updating some elements. The reporting is very good but it's a shame you can't currently report on data entered into forms which are added to reports.
It can feel a little English focused at times, which can be hard if based elsewhere in the UK. But I think that has improved in recent years. Review collected by and hosted on G2.com.
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