Case Status Reviews & Product Details

Case Status makes it much easier to maintain clear, consistent communication with our clients. What I value most is its ability to send and receive text messages in a centralized way, so clients stay informed about their case without having to call the office. It reduces unnecessary phone calls and provides a professional, automated yet personal line of contact. Clients appreciate the real-time updates, and our team saves time by streamlining repetitive communication. It's easy to use, integrates smoothly into our daily workflow, and improves client satisfaction. Review collected by and hosted on G2.com.

The interface, while functional, could benefit from a more modern and responsive design for managing larger message volumes.

A highly impactful improvement would be the integration of AI-based tools to automatically translate messages between different languages. Combined with smart reply suggestions and alerts for unanswered messages, these improvements would significantly elevate both usability and client satisfaction. Review collected by and hosted on G2.com.

Clients love this program because they have an easy app to use to communicate with their assigned paralegals. Staff like this app because it saves them time in conveying simple information and reduces telephone calls. Case Status is a stand-alone website; however, ours runs in a frame within our Litify program. Case Status has assigned us a Customer Support person who touches base weekly. Our executive summary shows 72% of our clients are engaged in the program. It has saved us 8,969 telephone hours in the last 365 days. I am a big fan. Review collected by and hosted on G2.com.

It does not make my morning coffee. Other than that, I see no downside. They keep increasing the capablility and the integration within our Litify Org was quick and easy done by their own employees. No need to hire out the install. Review collected by and hosted on G2.com.

Utilizing Case Status is one of the most effective ways to ensure consistent and efficient client communication. It eliminates the need to track email recipients or missed calls manually, streamlining internal coordination. Clients remain well-informed about the status of their matters and feel genuinely valued throughout the process. Also, the product was very easy to implement, and their customer support and customer success teams are second to none. Review collected by and hosted on G2.com.

Nothing. The product does exactly what it is meant to do. Review collected by and hosted on G2.com.

Automated case‑milestone updates: Cuts down 50‑plus routine status calls/emails a week. Clients see progress in real time.

Two‑way secure messaging (mobile + desktop): Lets injured clients send photos or answer discovery questions from their phone without chasing e‑mails. Conversations are time‑stamped and exportable for the file.

“Stages” dashboard: Gives everyone an at‑a‑glance view of where each matter sits (Intake, Treatment, Demand, Litigation, etc.).

Message templates that fire automatically, educating clients before anxiety flares.

Filevine integration: Status changes in Filevine trigger Case Status pushes, so there’s no double entry.

Client sentiment scores Simple 1‑click “How are we doing?” pulses flag unhappy clients early, letting us intervene before a bad review appears on Google. Review collected by and hosted on G2.com.

Limited branding controls: Only lets you swap logo and accent color. Ability to upload CSS or choose from themed templates.

The reporting is basic: You can’t segment engagement by practice area or attorney without exporting CSV. An in‑app BI dashboard (filters, charts) would make quarterly reviews easier. Review collected by and hosted on G2.com.

Time is money, and Case Status saves me so much of it when it comes to client communication. Clients need fewer updates because they can easily track their case progress on their own, and best of all, the message gets automatically copied into the file—no more wasting time copy-pasting. It keeps everything transparent for the attorneys too. I absolutely love it! Review collected by and hosted on G2.com.

The only thing I would add is an option to send automatic replies when I'm out of office. But other than that, can't think of anything else! Review collected by and hosted on G2.com.

Case Status is a fantastic tool to maintain contact with our Clients without having to make constant phone calls or write excessive emails. They are kept up to date about their case and can also send messages and upload files. A time saver to say the least. Clients are also given the opportunity to leave internal reviews of our performance. If they rate us high, they are prompted to leave the review on Google. Review collected by and hosted on G2.com.

Some of the back end stuff gets tricky if you need to make changes to already implemented work flows that have automated messaging. However, I understand Case Status is working to improve this. It also requires Clients to rate our performance before being able to use the app. This can cause lack of thoughtful ratings as Clients may just click any number to proceed. Small issue, though. Review collected by and hosted on G2.com.

My favorite part is how much time is saved by using Case Status. Next, I would say I love the AI integration that suggests prompts for responses to clients, its very accurate and being able to change the tone of the text is so useful! Next, Id say I love the CMS integrations... when clients send documents, they go straight into our file! Review collected by and hosted on G2.com.

The only downside Ive experienced is when we refer cases for co-counsel, and the firm we send them to does not communicate as well as us.... our clients complain that they are not getting as much communication from our co counsel partners as they do from us. Review collected by and hosted on G2.com.

Case Status makes communicating with clients easy and integration is smooth. The ability to upload and receive documents has been very helpful. The appointment reminders have fabulous! I use it every day! Review collected by and hosted on G2.com.

I don't like that all messages sent from my case management software is sent for only one contact (the attorney). It would be nice if there was an option so I didn't have to go back and forth between screens. Sometimes, it's a little hard for the client to upload documents/photographs. Review collected by and hosted on G2.com.

Case Status offers a convenient way for clients to access information regarding their case. A tool that is especially helpful for the clients is the case tracker. It allows them to see how their case is doing. Additionally, the communication tools in app format is a convenient way for clients to to reach out to the legal team in a way that is convenient for them; rather than having to call the firm for an update, they can just message us through the app. I also enjoy the integration with SmartAdvocate where clients can upload documents and it loads directly into their case. Review collected by and hosted on G2.com.

Though I understand the need and the premise of the ratings system, I do feel that clients are asked too frequently to rate the firm. They are often asked to provide a rating before we have even spoken with them over the phone for introductions. I believe it is asked too frequently. Review collected by and hosted on G2.com.

Case status has allowed us to connect with our clients in ways we never have been able to before. No longer are we only forced into either email communication or lengthy phone calls that take time away from not only the clients days but time our staff could be productive. Clients can now reach out to us, day and night, and review their case, what stages they are in, ask questions, upload documents, and provide feedback to our staff on a stage-by-stage basis.

Kyle, our implementation manager, was also fantastic and allowed for a smooth transition into this platform. He also made sure that it integrated seamlessly into our current workflow and our case management system. Review collected by and hosted on G2.com.

I dislike nothing! I do not think it is possible to dislike Case Status. Even if there ever is an issue, someone is always available to help and resolve problems immediately. Review collected by and hosted on G2.com.