Chatfuel Reviews & Product Details

I run a very small business that sells used baby strollers and relies on customers placing orders via Facebook Messenger. We set up Chatfuel to automate the initial part of the conversation (what model, what colors, what budget, what time constraints and so on) and it has worked well - it was well worth the $15 we initially paid per month. We set it up once and have only gone in to do small adjustments to the chatflow over the 3 years we've been using it and this step was easy enough. Review collected by and hosted on G2.com.

The Chatfuel pricing structure. The reason I am writing this review is to make it visible that Chatfuel will automatically increase your plan each month by default as your amount of "subscribers" increases. What I didn't understand was that ALL conversations are saved as "reachable" inside of Chatfuel and thus will contribute to your monthly price. Looking over my bills over the last 3 years that I have been a customer and it has been increased 5 times in that time due to increased "usage" - here's the thing, we see the same active usage every month. It's just the pool of finished conversations, marked as "done" on Facebook that are inflating the bill.

My subscription went from $15 to $66 and I feel like it happened without my approval. I contacted the support team about this and the agent I connected with, Larisa, told me there's nothing she can do - so, reading between the lines, it is my own fault that I didn't disable this autoscaling feature in their settings.

I am an Account Manager with another SaaS company. If one of my clients reached out to me with this type of issue, I would try to do something to ease the friction.

These guys? They do not care. Review collected by and hosted on G2.com.

Chatfuel is a straightforward platform that even thode without prior knowledge in chatbot development can use. Its simpe to use , powerful and scalable. Chatfuel has a wide range of features that allow users to complex chatbots. Review collected by and hosted on G2.com.

Chatfuel does not offer as many functions and for business with great audience can be expensive for them. Rest of things I am liking the most apart from these two concern I have not found any kind of problem or disadvantage in Chatfuel. Review collected by and hosted on G2.com.

I used the blocks way to create a bot. Now I switched to flows and I love it ! Easy to understand, easy to manage, no skill in code needed, it's perfect !

And, it works !

I also like the way to manage time to time non recognised answers and act on what to say when a users types that, and those statistic features. Review collected by and hosted on G2.com.

It's very specific but my price plan was not adapted for my usage. After a talk with the chatfuel team they solved it by adapting it and now it's perfect ! Review collected by and hosted on G2.com.

Chatfuel has allowed us to reallocate our time to more pressing matters. It's so useful to set up several paths of communications with our audience, giving them assistance without needing to take up our limited bandwidth! Review collected by and hosted on G2.com.

Sometimes Chatfuel can be challenging to use if you don't have a developer—I wonder how many features Chatfuel has that we're not utilizing because we just don't know how to use it. Review collected by and hosted on G2.com.

The functionality and responsiveness of the AI to our constituents. Review collected by and hosted on G2.com.

It can be a bit confusing to setup. We ran into a major issue in setup with our New pages experience. Review collected by and hosted on G2.com.

Chatfuel's user experience is amazing. Everything is easy and clear. Review collected by and hosted on G2.com.

I feel like there is room for opportunities to integrate more features, like validating data from a data base and scaling your chatbot through social media Review collected by and hosted on G2.com.

Customer support is usually fast. They usually find an answer or report issues to Facebook. Review collected by and hosted on G2.com.

Flows and blocks is a bit confusing. It seems like 2 different platforms sometimes. Review collected by and hosted on G2.com.

It's the easiest and most intuitive chatbot solution out there. The entry points chatfuel has is the best feature. The bot can interact with people coming from many places within IG and Fb. Review collected by and hosted on G2.com.

Pricing scheme can be a little sketchy as it requires you to manually keep an eye on your users and conversations to avoid high charges to your credit card. Billing could be improved. Review collected by and hosted on G2.com.

The fact that it is easy to use and set up within a few minutes. The chatbot automation on Facebook and Instagram. Facebook messenger. Compared to competitors it is reliable. Review collected by and hosted on G2.com.

The features of the software are very nice but it does not have SMS marketing features. By improving on features, especially SMS marketing. User interface and integration. Review collected by and hosted on G2.com.

Chatfuel is a straightforward tool to setup and the dashboard display a lot of KPI. It's easy to design the chatbot and configure the flow with the interactive card. Review collected by and hosted on G2.com.

The way that you have to connect your personal Facebook account is not ideal for billing and access management too. Review collected by and hosted on G2.com.