The G2 on CINC

CINC Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the ease of use of CINC, appreciating its intuitive features and seamless client management capabilities. (20 mentions)

Users commend the exceptional customer support of CINC, providing quick and helpful responses to all inquiries. (13 mentions)

Users praise the high-quality lead generation of CINC, highlighting its effective technology and seamless integration. (13 mentions)

Users appreciate the ease of navigation and integration in CINC, making it a valuable CRM tool for lead generation. (9 mentions)

Users appreciate the efficient lead management of CINC, facilitating client tracking and streamlined communication on the go. (8 mentions)

Users express frustration with poor lead quality from CINC, often qualifying leads as weak or unresponsive. (10 mentions)

Users find CINC to be expensive compared to alternatives, questioning the value for the financial investment required. (8 mentions)

Users find the iPhone app in need of updates, noting its clunky interface and limited user-friendliness. (5 mentions)

Users express frustration with email issues, citing invalid flags and difficulties in managing mass email communication. (5 mentions)

Users express frustration over missing features in CINC, leading to confusion and ineffective lead generation. (5 mentions)

Users often face phone number issues, wasting time on calls to invalid numbers that hinder sales efforts. (5 mentions)

Users find the AI inefficiency problematic, citing irrelevant prompts and lack of strategic communication in their experience. (4 mentions)

Top Pros or Advantages of CINC

1. Ease of Use

Users commend the ease of use of CINC, appreciating its intuitive features and seamless client management capabilities.

See 20 mentions

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Ashley L.

Small-Business (50 or fewer emp.)

5.0/5

"Super simple and easy to navigate"

What do you like about CINC?

I love being able to keep up with my clients, tag them and see what is happening in my pipline. The phone app makes it easy to check on clients on the

Gavin F.

Mid-Market (51-1000 emp.)

1.0/5

"Prepare for a database overflowing with nothing"

What do you like about CINC?

The CRM is probably worth the money alone. Some really good and intuitive features thrown together in a simple easy to navigate GUI. Particularly like

2. Customer Support

Users commend the exceptional customer support of CINC, providing quick and helpful responses to all inquiries.

See 13 mentions

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Jill B.

Small-Business (50 or fewer emp.)

4.0/5

"Incredible Customer Service and Training"

What do you like about CINC?

The training and education. Customer service has been very easy to work with and any questions regarding billing, system, or support have all been an

Ashley L.

Small-Business (50 or fewer emp.)

5.0/5

"Super simple and easy to navigate"

What do you like about CINC?

I love being able to keep up with my clients, tag them and see what is happening in my pipline. The phone app makes it easy to check on clients on the

3. Lead Generation

Users praise the high-quality lead generation of CINC, highlighting its effective technology and seamless integration.

See 13 mentions

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Verified User

Mid-Market (51-1000 emp.)

2.5/5

"unverified leads"

What do you like about CINC?

definetly generates leades as i recieved plenty. the CRM is ease to use and ease of intergration,

Brandon K.

Small-Business (50 or fewer emp.)

5.0/5

"Great Leads!!!!"

What do you like about CINC?

The leads are great! Love the technology platform to communicate with leads and easy to convert into clients!

4. CRM

Users appreciate the ease of navigation and integration in CINC, making it a valuable CRM tool for lead generation.

See 9 mentions

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Verified User

Mid-Market (51-1000 emp.)

2.5/5

"unverified leads"

What do you like about CINC?

definetly generates leades as i recieved plenty. the CRM is ease to use and ease of intergration,

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great tool"

What do you like about CINC?

It's a great tool to use to as a CRM and it's easy to navigate through

5. Lead Management

Users appreciate the efficient lead management of CINC, facilitating client tracking and streamlined communication on the go.

See 8 mentions

See Related User Reviews

Ashley L.

Small-Business (50 or fewer emp.)

5.0/5

"Super simple and easy to navigate"

What do you like about CINC?

I love being able to keep up with my clients, tag them and see what is happening in my pipline. The phone app makes it easy to check on clients on the

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM"

What do you like about CINC?

Great platform to organize all your leads & clients, set reminders, take notes, and get things done!

Top Cons or Disadvantages of CINC

1. Poor Lead Quality

Users express frustration with poor lead quality from CINC, often qualifying leads as weak or unresponsive.

See 10 mentions

See Related User Reviews

Crysti L B.

Small-Business (50 or fewer emp.)

4.5/5

"CINC Review"

What do you dislike about CINC?

The leads aren't so great. A lot of them are 'just browsing' or 'just wanted to see a house' for whatever reason. Bad emails and phone #'s. Even a

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Cinc Review"

What do you dislike about CINC?

most of the clients donot answer or if i do get them on the phone most of them say they never contacted us, someone else used their nomber. i have not

2. Expensive

Users find CINC to be expensive compared to alternatives, questioning the value for the financial investment required.

See 8 mentions

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Gavin F.

Mid-Market (51-1000 emp.)

1.0/5

"Prepare for a database overflowing with nothing"

What do you dislike about CINC?

The scattergun approach to leads acquisition is poor to say the least. Many firms out there already offering the same service as CINC but with the add

James E.

Small-Business (50 or fewer emp.)

2.0/5

"Not getting a lot of quality leads anymore"

What do you dislike about CINC?

Cost seems to keep going up and a pretty large rate.

3. App Issues

Users find the iPhone app in need of updates, noting its clunky interface and limited user-friendliness.

See 5 mentions

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Jennifer P.

Small-Business (50 or fewer emp.)

4.0/5

"Best quality leads we have received from a CRM"

What do you dislike about CINC?

Having used other crms there are some things about CINC that seem a little antiquated and time consuming. Not having full access and control over the

Matthew F.

Small-Business (50 or fewer emp.)

5.0/5

"Cinc's technology, employees, and client community are a primary asset in my real estate business."

What do you dislike about CINC?

Some features are static and don't allow for comprehensive business analysis and reporting. To be clear though, this isn't their value proposition. It

4. Email Issues

Users express frustration with email issues, citing invalid flags and difficulties in managing mass email communication.

See 5 mentions

See Related User Reviews

Crysti L B.

Small-Business (50 or fewer emp.)

4.5/5

"CINC Review"

What do you dislike about CINC?

The leads aren't so great. A lot of them are 'just browsing' or 'just wanted to see a house' for whatever reason. Bad emails and phone #'s. Even a

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"CINC Platform"

What do you dislike about CINC?

I'd like ph #'s flagged indicating landlines. I don't like emails flagged invalid when they'e not. I get why you do that, but after a while, they sh

5. Missing Features

Users express frustration over missing features in CINC, leading to confusion and ineffective lead generation.

See 5 mentions

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Francheska U.

Small-Business (50 or fewer emp.)

4.0/5

"Perfect program, like the rest of them they all require agents to apply best practices"

What do you dislike about CINC?

No recording program, no group text, no flyer content, no images on texting, AI performance is not strategic enough for the buyer /seller spychology ,

Grant H.

Small-Business (50 or fewer emp.)

5.0/5

"It’s been a great tool to keep track of my leads all in one place."

What do you dislike about CINC?

Some of the automated text to clients can be confusing.

6. Phone Number Issues

Users often face phone number issues, wasting time on calls to invalid numbers that hinder sales efforts.

See 5 mentions

See Related User Reviews

Crysti L B.

Small-Business (50 or fewer emp.)

4.5/5

"CINC Review"

What do you dislike about CINC?

The leads aren't so great. A lot of them are 'just browsing' or 'just wanted to see a house' for whatever reason. Bad emails and phone #'s. Even a

Ashley L.

Small-Business (50 or fewer emp.)

5.0/5

"Super simple and easy to navigate"

What do you dislike about CINC?

Only dislike is when I connect with a new client on the phone app, it sometimes still sends out my "attempted contact" autotrack even though I had pla

7. AI Inefficiency

Users find the AI inefficiency problematic, citing irrelevant prompts and lack of strategic communication in their experience.

See 4 mentions

See Related User Reviews

Francheska U.

Small-Business (50 or fewer emp.)

4.0/5

"Perfect program, like the rest of them they all require agents to apply best practices"

What do you dislike about CINC?

No recording program, no group text, no flyer content, no images on texting, AI performance is not strategic enough for the buyer /seller spychology ,

Geoffrey B.

Small-Business (50 or fewer emp.)

4.0/5

"It has been a great experience so far"

What do you dislike about CINC?

Some of the prompts the AI says back to clients are totally irrelevant or redundant

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Eric V.

Realtor Associate

Small-Business (50 or fewer emp.)

7/29/2025

"CINC has kept my business going strong when a lot of agents are struggling."

5/5

What do you like best about CINC?

I've had CINC for over 7 years now. Yes, I have thousands of leads. Since CINC engages my leads, they will eventually reach out to me. It could take months and sometimes years for some of them to reach out. Or maybe I will take them out to look at houses and not hear back right away. I do end up closing sales with them. With today's crazy up-and-down market, my CINC leads are keeping me busy. The leads I have sold homes to are repeat customers selling their previous homes or looking for other investment properties. I took out a client from CINC 2.5 years ago, and we have maintained contact since then. My website kept them informed on new properties. They called me back to start looking again in the Spring. We just closed on a summer home for them for 2.5 mil. Review collected by and hosted on G2.com.

What do you dislike about CINC?

It can be expensive, but the return outweighs the cost. Review collected by and hosted on G2.com.

Hunter H.

Owner

Small-Business (50 or fewer emp.)

7/29/2025

"CINC is the best CRM"

5/5

What do you like best about CINC?

I love CINC CRM because it streamlines lead management and keeps our team focused on what matters most—building relationships and closing deals. Its automation tools, real-time lead alerts, and robust follow-up systems allow us to stay ahead of the competition. The platform’s analytics and reporting give us clear insights into our performance, while the mobile app ensures we’re never out of touch with our clients. Simply put, CINC is a powerhouse tool that fuels our productivity and drives results. Review collected by and hosted on G2.com.

What do you dislike about CINC?

I dislike CINC CRM because its interface can feel overly complicated at times, requiring extra clicks and customization to achieve simple tasks. Review collected by and hosted on G2.com.

James C. V.

Owner/Broker

Small-Business (50 or fewer emp.)

5/29/2024

"I love all the training and support i received."

5/5

What do you like best about CINC?

Customer service has been above and beyond. The initial onboarding process/training was excellent. I am excited about this capability. Review collected by and hosted on G2.com.

What do you dislike about CINC?

I would have liked more hands-on lead management training to learn how I prefer to learn. To understand the actual nuts and bolts. From the beginning to the end to a closed-out client, which has gone through the entire process. Even if it was a mock transaction. Review collected by and hosted on G2.com.

Response from Jennifer O'Connell of CINC

edit

Hi James,

Thank you so much for taking the time to leave a review. We truly appreciate your support! We're continuing to make improvements to our AI, so we can't wait to hear what you think in the coming months.

Jennifer P.

Operations Manager

Small-Business (50 or fewer emp.)

8/5/2025

"Best quality leads we have received from a CRM"

4/5

What do you like best about CINC?

The quality of leads have been better than we've experienced with any other CRM we've used. Our account manager is very responsive and helpful. We also love that there is live support we can call when needed. Review collected by and hosted on G2.com.

What do you dislike about CINC?

Having used other crms there are some things about CINC that seem a little antiquated and time consuming. Not having full access and control over the backend can be frustrating some times, we would like to be able to have more control over some aspects but we've learned how to deal with it and make it work. Review collected by and hosted on G2.com.

Jason G.

Realtor and Team Lead

Small-Business (50 or fewer emp.)

7/29/2025

Guest users or non-business users of the software, not included in G2 scores.

"Cinc is one of the best!"

4.5/5

What do you like best about CINC?

The quality of Cinc's leads are far superior to any other of their competitors that my team and I have used. Especially now that they try to authenticate all of the phone numbers after a new lead registers, and a high proportion of the leads that register actually do authenticate their phone numbers. Plus the number of leads that Cinc generates each month triples what one of their competitors got for us for the same dollar spend. Review collected by and hosted on G2.com.

What do you dislike about CINC?

Cinc does cost quite a bit more than their competitors, but the quality and the quantity of the leads they generate are far superior. Review collected by and hosted on G2.com.

Grant H.

Realtor

Small-Business (50 or fewer emp.)

7/29/2025

"CINC can do a lot."

4/5

What do you like best about CINC?

It is most useful to me as a CRM. It is fairly easy to use, but it also has a deep feature-set. Review collected by and hosted on G2.com.

What do you dislike about CINC?

It can be a little complicated for what I use it for. Review collected by and hosted on G2.com.

Kristi C.

Realtor

Mid-Market (51-1000 emp.)

5/21/2024

"Experienced CINC User"

4.5/5

What do you like best about CINC?

I think the platform is easy to use and apply. It helps keep track of the leads and lets you know where you are in the conversion process. Review collected by and hosted on G2.com.

What do you dislike about CINC?

I wish the drip campaigns were easier to apply. Maybe I'm having difficulty because I'm limited by what I can do? Review collected by and hosted on G2.com.

Response from Jennifer O'Connell of CINC

edit

Hi Kristi,

Thank you for sharing how CINC is benefiting you! Speed to lead is crucial, and we're thrilled to be helping you convert leads and assist your clients. We appreciate your feedback on the drip campaigns, and we'll pass it along to the relevant team.

Matthew F.

Agent and Operations Manager

Small-Business (50 or fewer emp.)

2/21/2025

"Cinc's technology, employees, and client community are a primary asset in my real estate business."

5/5

What do you like best about CINC?

Cost per lead, lead quality, live in-person training, helpful support, focus on my ROI, reputable/valuable ownership (FNF), focus on AI, and open API allow for integrations. Review collected by and hosted on G2.com.

What do you dislike about CINC?

Some features are static and don't allow for comprehensive business analysis and reporting. To be clear though, this isn't their value proposition. It's just on my wishlist. Their open API does allow for integrations with other programs that do. The mobile app dialer for prospecting is clunky, but I have been told that it is being revamped. Review collected by and hosted on G2.com.

Lindsey B.

Real Estate Agent & Team Administrator

Small-Business (50 or fewer emp.)

7/29/2025

Guest users or non-business users of the software, not included in G2 scores.

"Website & CRM Integration"

3.5/5

What do you like best about CINC?

CINCs Website & CRM Integration is the best in the business of real estate. Everything is easily accessible in one place and limits the need for multiple platforms for lead generation and lead and client follow up. Review collected by and hosted on G2.com.

What do you dislike about CINC?

I dislike that texting is often flagged as spam and does not work well in automations. Review collected by and hosted on G2.com.

Frankie P.

Realtor

Small-Business (50 or fewer emp.)

7/29/2025

"Cinc Review"

5/5

What do you like best about CINC?

Cinc enables me to reach out to my clients and make sure I am making constant contact with them. I love the new property reviews, AI, and drip campaigns Review collected by and hosted on G2.com.

What do you dislike about CINC?

Sometimes it is difficult to get rid of notifications Review collected by and hosted on G2.com.