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It's incredible. The ease of use, the amount of features they pack in, the way they think of everything that you could need that specifically pertains to the legal field, everything is so well thought out and well-organized here. It's your central hub for all of your files, your documents, your contacts, everything! And it automates so many things, even without the "automations" add-ons! It automatically sends text and email reminders to clients about events (i.e., court dates), both when you create the event as well as the day before the event happens! And even without Clio Draft, it still does a decent amount of automatically creating documents from templates that you upload, so that you can just press a button, wait about 30 seconds, and you have a fully written, perfect document ready to sign and file! And everything comes with a more than friendly staff who are always ready to bend over backwards to help you. Also: they are ALWAYS upgrading things, so the value actually increases over time; since they will upgrade and add new features, new looks, and new integrations while keeping the price the same! In the 2.5 years I've used it, they've only increased the price once and it was still WELL worth all the stuff they give you! I cannot say enough about Clio, and will recommend it to anyone considering a legal software! Review collected by and hosted on G2.com.
Some of the functionalities bug out at times. But mostly one of the downsides is that it takes a lot of front-end work; if you really want all of your documents to be automated as templates, you have to sit down and create those templates one by one and upload them to Clio. This is not a lot when you do it for a few documents, but it really adds up when you want every possible document in your practice to work this way. Other than some weird signs that show up when you run Clio programs (like the one that lets you edit your docs while they still remain in the cloud), but are basically harmless, there's not a whole lot else! And some of the customer service people are nice but don't know how to fix your problem. But it depends on the person, and you can always ask someone else in their department. Review collected by and hosted on G2.com.
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