ConnectWise PSA Reviews & Product Details

I really like how it can be an all in one app. CRM book keeping. ticketing sales. knowledgebase. It automated extremely well. it has api to integrate with tons of other apps. but my favorite is automating work flows. it is a force multiplier. Review collected by and hosted on G2.com.

well what i like is also the dislike, if you can call it that. Becasue it is so customizable and you can branch out workflows and automations to such a minute and complex level it can be overwhelming with so much flexability. and if administrators arent properly trained they can burry strange outcomes, I definetly recommend a sandbox dev environment Review collected by and hosted on G2.com.

ConnectWise PSA offers a robust and centralized platform for managing tickets, projects, billing, and customer communications. The integration with other ConnectWise products and third-party tools makes it a flexible solution for IT service providers. Its automation capabilities significantly reduce manual work and improve overall efficiency. The reporting and dashboard features also provide valuable insights for better decision-making. Review collected by and hosted on G2.com.

The interface can feel outdated and cluttered at times, especially for new users. The learning curve is quite steep, and setting up workflows or automations often requires technical expertise. Additionally, support response times can be slow, and documentation sometimes lacks clarity or depth for more complex configurations. Review collected by and hosted on G2.com.

Managing Projects in ConnectWise PSA is very straightforward and can support different phases of the project. From initiation, planning, implementation, and up to closing the project and invoicing. Board view or Gantt chart can be set, and you can have every task in a ticket, making it easier for the PM to assign and schedule it on a resource team. Another feature I love about it is that it can schedule a task for a particular time of the day. It can also be integrated to several applications, and customer support with a video tutorial is widely available. Review collected by and hosted on G2.com.

Learning ConnectWise PSA has a steep learning curve and has a lot of features, which often drown individuals. It is also often laggy. Review collected by and hosted on G2.com.

Its an industry standard tool for MSPs; familiarity & similar needs across the platform Review collected by and hosted on G2.com.

A bit clunky and not an easy interface; long loading times & features missing Review collected by and hosted on G2.com.

Not much other than the Kool Aid that get you to like it Review collected by and hosted on G2.com.

Its broken and the support team has not been as friendly in the past. Review collected by and hosted on G2.com.

ConnectWise is loaded with many features. Review collected by and hosted on G2.com.

Support is terrible, slow and not very helpful. Review collected by and hosted on G2.com.

Very easy to use and navigate. I like the capability to customize the view Review collected by and hosted on G2.com.

Have not yet found anything yet that I dislike Review collected by and hosted on G2.com.

Virtual Consultation is helpful in fixing an issue. Review collected by and hosted on G2.com.

I was told that Statement of Work would be 14 weeks if I worst case scenario worked 1 hour a week. I worked with my consultant for 3 hours a week and it took just to 9 months, and I'm not sure if it was setup correctly. The main issue was the Statement of Work and GL Mapping. My GL Mapping was supposed to cover a "High Level" mapping in 8 categories. My consultant did a single example and informed me I would have to do it myself or have someone else do it. However, he directed me to the consultant's accounting company that handles GL Mapping and would do it for an additional $3000 above what I paid for implantation.

I was lucky to accidently email Virtual Consulting and they helped me with the problem after 3 months had passed. During this consultation, the ConnectWise rep told me that the example that was given to me was completely wrong and I was using it as an example.

I have spent countless hours of working with tech support, virtual consultants, and even the consultant that was given to me, instead of being productive which is why I purchased the software to begin with.

Also, my account number was incorrectly entered into the Payment Gateway, GPI. They took 40 days to correct this. ConnectWise only supports a single payment gateway or I would have used a backup during this period.

I had high expectations for ConnectWise, but they have been a complete let down. Do yourself a favor, look at the other better options out there so you don't waste your time like I have. Review collected by and hosted on G2.com.

The ease of use and the support we get when we have questions or problems Review collected by and hosted on G2.com.

The only issue I have is it does not have a way to secure username and passwords Review collected by and hosted on G2.com.

I've used ConnectWise PSA for over 10 years. It's a very versatile and powerful tool when configured correctly. As a ConnectWise PSA consultant, I've helped hundreds of partners find the value out of CW. If you can think out of the box, there is a lot you can do with native functionality and workflow rules. If you have the skillset, you can do just about anything with the API. What I like best though is how it's designed for financial reporting. Review collected by and hosted on G2.com.

They have been lacking in adding new features for some time now since they've been focused on Asio. I'm hoping that now that they're releasing Asio for PSA soon we'll start to see more innovation. Review collected by and hosted on G2.com.