ScalePad Lifecycle Manager Reviews & Product Details

ScalePad Lifecycle Manager has been a game-changer for us. It gives our SMB clients a cost-effective way to extend the life of their hardware beyond manufacturer warranties, something that’s incredibly valuable when budgets are tight. The warranty extensions are seamless, and ScalePad fills the gap perfectly when vendor support runs out. On top of that, the platform’s integrations with our PSA and RMM tools streamline everything, saving us time while keeping clients protected. It’s added real value to both our service delivery and customer conversations. ScalePad has saved the day for many of our clients when there would have been nowhere else to turn! Review collected by and hosted on G2.com.

I would like to see more integrations added but the ones available cover PSA and RMM options that MSP's typically use. Review collected by and hosted on G2.com.

Scale Pad integrates directly with our Connectwise platform, making it very easy to track equipment as an MSP. I use the information from ScalePad in all of my QBRs. Having the ability to renew warranties and recycle equipment is also super helpful. Customer supportis very responsive. Review collected by and hosted on G2.com.

The roadmap feature is a little time consuming. Review collected by and hosted on G2.com.

LifeCycle Manager makes it easy to see all your workstation information in a single view. Once you identify devices that have expired or expiring warranties you can easily add a third party warranty. And if the device is too old to renew you can quickly schedule it for recycling and disposal. Workstation data is pulled from your PSA, RMM, or both. If you know how to setup API accounts for your RMM and PSA the installation is super fast. Review collected by and hosted on G2.com.

I wish there was a way to map additional fields for workstations. For example, one of our RMM tools writes data into UDFs in our PSA, and LifeCycle Insights cannot read that data. Review collected by and hosted on G2.com.

Scalepad has been a great partner since they aquired Quoter. We have been using Quoter to run our all of our quotes and service orders here at Hivelocity for our colocation and Enterprise Cloud businesses. Review collected by and hosted on G2.com.

There is nothing that I dislike so far. Service has been wonderful, even when our credit card we were using to pay the monthly bill expired, Scalepad support was very helpful and notified us immediately to resolve. Review collected by and hosted on G2.com.

ScalePad is briliant for making a clear image of a clients Computer/Server hardware inventory. Being able to give this exported report to a Business leader or their Finance team helps them plan machine and server replacements. As well as making informed decisions on Warranty lifecycles. It integrates fully with Connectwise platform and Automate and is built specifically for MSPs. Review collected by and hosted on G2.com.

Sometimes the platform goes down and you have to wait a little bit for the webserver side to reboot or the issue to be resolved by their team. The new UI can be a little funky to navigate having gotten use to the original UI. The integration sync for new clients can be finicky if the settings in Connectwise aren't right for a new client. Check both sides to ensure agreements are inplace. Review collected by and hosted on G2.com.

I love how easy it is to work with the customer service staff, Geoff is a great help in getting us set up. it is also super easy to integrate with products like Datto RMM, and the reports. are super simple to print off. we use it every time we go into a TBR with a client. Review collected by and hosted on G2.com.

No real issues with this product, there were some issues where we didn't understand where to go, but our account rep cleared those up easily. Review collected by and hosted on G2.com.

ScalePad Lifecycle Manager excels in its ability to provide a clear and structured overview of asset lifecycles, ensuring we can make informed decisions on when to refresh or retire devices. The integration with our existing tools, such as Datto RMM, is seamless, making it easy to track warranties, and updates, and manage the overall health of our assets. The user interface is intuitive, and the reporting feature is highly customizable, giving us the insights we need at a glance. Review collected by and hosted on G2.com.

While the platform is robust, there can be occasional delays in syncing data from connected systems, which can cause a slight lag in asset updates. Additionally, more granular control over certain features would enhance flexibility, especially in managing larger, diverse fleets of devices. Review collected by and hosted on G2.com.

The reports generated through this system make it much easier to forecast when machines should be replaced. Also, their third-party warranty services have been spectacular and stellar to work with. Review collected by and hosted on G2.com.

Price... While I understand the value a system like this could bring, it's not a day-by-day tool we use and only use it sporadically throughout the year for these forecasting reports. The price is high for its usage. Review collected by and hosted on G2.com.

ScalePad is the best tool for a MSP and should be a must. The simplicity of the reports it generates and the ease of tracking the lifecycle of our customer assets is exceptional. It saves hours of preparation time before client meetings and gives us a fast, accurate snapshot of any of our clients in seconds. Swear by this product. Review collected by and hosted on G2.com.

Nothing, its a fantastic tool for Managed Service Providers and cant speak highly enough about it.. Review collected by and hosted on G2.com.

Scalepad Lifecycle manager has more than paid for itself many times over for us. Simply supplying this information to our customers has generated tons of sales all alone, and gives us much more insight in to their environments. Review collected by and hosted on G2.com.

Overall we have been extremely happy with this, however we would love some open API's to be able to pull this information in to other reporting systems we have built instead of relying on a small handful of pre-built integrations. Review collected by and hosted on G2.com.