Condens Reviews & Product Details

That I can use it organize and transcribe the recordings for my projects without worrying of misuse of data because of their privacy policy. I can also edit those transcriptions with ease online, using the commands to follow the audio as I proof them. Review collected by and hosted on G2.com.

The platform is not so intuitive to use and the transcription service has some troubles recognizing the voices in audios with more than 2 participantes. Also, I noticed that the platform has a lot of features that I guess could be helpful to my student/research work but I am not sure what they are for or how to take advantage of them. I would use it more frequently if I could figure out their use for my work. Review collected by and hosted on G2.com.

Still love all these things!It is both stunningly simple and deeply complex at the same time. I think there's a pretty small learning curve, and as we're working toward democratization and providing guardrails to help new roles do some of their own research, it was important to find a platform that would be simple for people to pick up. The drag-and-drop feature is super powerful. I'm always discovering more delightful features. They incorporate AI in an intentional and impactful way that enhances the researcher's value and efficiency, allowing more time for thoughtful analysis. Everyone on my team has loved it so far, and it's so easy to build up our repository right from the research completed. I make a lot of templates for our organization, both study types and artifacts, and it has been great to be able to create those to support others coming on to the platform. On top of all the amazing features, ease of use, ease of learning, and powerful capabilities, I am enamored with Condens as a company for how engaged they are with customer feedback. I always get a response to any feedback I send in. Sometimes it's to ask clarifying questions, and multiple times it has been to say, "We are actually releasing that feature this week!" or "We just released that feature today, just refresh your page!" What this says to me is that they are very in tune with what their users want and need. I suppose I shouldn't be surprised, as they are a platform that supports research / user-centered design and development :) Review collected by and hosted on G2.com.

There isn't great support for analyzing quantitative data or viewing survey results. It's very possible to do what you need to do with making charts, but it's just a little more tedious than native survey tools' reporting features. The transcription is pretty good in general, but there is room for improvement there. It is certainly a huge improvement from other transcription tools, it's good at recognizing speakers and making edits, but sometimes it just falls short. It'd be great to be able to train it on custom vocabulary. The Whiteboards (kinda like a miro board, but integrated with your tags and research directly) are a great concept, but the usability is kinda tough. It's hard to figure out what you're selecting and moving, and harder to pick up for people who don't use it often. It's great to have, though, for affinity mapping the highlights that are already made in the platform, just wish it was a little bit of a smoother experience. These are just a handful of things, and I had to go into Condens and look around to remind myself what things I dislike, because it is such a great tool. And because they are always making improvements and taking feedback, I have full confidence these things will improve over time. Review collected by and hosted on G2.com.

-The transcription

-the video clip download to include in reports

-stakeholder involvement Review collected by and hosted on G2.com.

I have nothing really I dislike - maybe the only thing is that I would like different teams to have different project folders that they cannot access. I think this is part of the enterprise solution, which is not what we need atm. Review collected by and hosted on G2.com.

Centralised place for UX Research within the company. It allows people to more easily make an understanding of the raw qualitative data, especially because of the use of a great video transcription feature. Review collected by and hosted on G2.com.

Customer support have been helpful in identifying possible sessions with the company, to board in the new tool, but recent changes in the plans made things we needed more expensive. Review collected by and hosted on G2.com.

Clear interface and controls, no unnecessary clicking. The team frequently adds new features that are thoughtful and based on user needs. Everything from uploading conversations to processing them and sharing them with colleagues can be handled very well. It's a good tool for companies looking to democratize research; I've involved all developers in Condens in addition to UX designers. Their support team is always helpful and reacts quickly. Review collected by and hosted on G2.com.

Condens offers basic simple management of participants and the ability to add and change their data. But it's a shame that this area - respondent management - doesn't cover more scenarios (integration with email, creating target lists, signing consents, distributing rewards, etc.). This leads to the necessary use of additional tools and the associated inefficiencies. However, this can be covered by available integrations, which requires the involvement of developers or system administrators. Review collected by and hosted on G2.com.

I enjoy many of its features: tags to categorize information; different types of artifacts to match my analysis flow; search function; highlights; good transcription and bookmarks. It has been very helpful to centralize research data, which prior to using Condens we were seriously lacking. Review collected by and hosted on G2.com.

It could be easier to generate charts and quantitative results. Review collected by and hosted on G2.com.

I love how Condens serves as an end-to-end solution for my qualitative research in my PhD projects. From effortless transcriptions with speaker attribution and bookmarks to tagging and organized tag groups, Condens stands out to me for its intuitive interface and relevant features. Review collected by and hosted on G2.com.

There’s nothing I particularly dislike about Condens, but I would really appreciate the option to attribute tags to specific individuals. In my PhD research, multiple people often code the same sessions, and it would be incredibly helpful to easily compare codes across researchers Review collected by and hosted on G2.com.

I’ve been using Condens for over three years now—first as a researcher in a venture builder, then as an Insights Department Lead in a business design studio. It quickly became my go-to tool for qualitative research analysis. Today, I also introduce Condens to my students studying UX design and research, and management. We use Condens while working on student UX research projects for NGOs, and I know that many of my students go on to use it in their professional practice afterward.

What I love most is how user-friendly and intuitive it is—it truly makes the often messy work of research feel smooth and enjoyable. The support team is excellent, and I especially appreciate their educational offer, which has been a huge help for both teaching and student projects. Condens is a reliable, well-designed platform that grows with you as your research practice evolves. Review collected by and hosted on G2.com.

Honestly, there's nothing I dislike about Condens. They consistently improve the tool by adding thoughtful features like the whiteboard or AI features, which shows they really listen to user needs. Review collected by and hosted on G2.com.

Condens is amazing for managing qualitative, discourse-based research projecrs across faculty, students, and collaborating organizations. It is amazingly intuitive but for those who may need more support, it offers a ton of videos and support content to get you up to speed. The trascription and translation tools are beyond amazing and certainly beat out platforms like Otter.ai which I have used in the past for accuracy and fit for purpose. The AI support of insights from the transcriptions is also very powerful and maybe the best part of the whole platform. Review collected by and hosted on G2.com.

I wish it had a few more tools for co-managing quantitive data derived from the qualitative inputs. I'm now managing that for our research projects outside of Condens but would love to have it all in one spot for my projects. Review collected by and hosted on G2.com.

It's very easy to get started with the tool - simple and logical UI and UX. Platform design is clear and has no unnecessary bells and whistles. Project management and insights analysis is very simple and straightforward. Interview transcripts (at least from English, haven't tested other languages) are made fast and are on good level. It's very easy to find insights on some specific topic and to share video clips and verbatim inside the organisation (heavily supporting customer obsession in our organisation). Condens team is very open to suggestions and always tries to offer solutions if we have questions around how to use something. Let's see what's the new AI- era brings to Condens :) Review collected by and hosted on G2.com.

Maybe it comes down to my skills, but I would need better instructions on how to make the reporting visually more appealing. Review collected by and hosted on G2.com.